8.4 Very Good
Pros:Car was in clean, in good condition, worked well, and got good gas mileage. The staff was excellent - very friendly and helpful, very easy to deal with, and not pushy with extra charges or insurance.
Cons:Dropping the car off could have been a little easier - there is no specific car rental return area like there are in many other major airports. So be sure to ask when ask the specifics of where to return the car BEFORE you leave the airport with the vehicle. Otherwise, everything else was great.
Pros:Michelle and her team were outstanding. Great hospitality and service.
Cons:I booked in Canada and got conformation in my currency..got there and had to pay in US funds..had to wait 3hrs for it to open..The lady inside was awesome and did her best..I got double charged for insurance..Drove the car 15km to a family members house to have a nap.woke up car was stone dead..I had to get a boost wich I had to pay $300p for.went back to the airport waited 45min and drove to the lot to get another car..The first car was beat to hell every single panel was dented scratched or messed up..the second car was better but still very dirty in and out..at that point I just wanted to go because we had a 4hr drive still.
Cons:No one at the counter and my information was just laying out for other counters to access. Never managed to get a car, had to cancel and rent from someone else
Cons:This is the 3rd time we rented a vehicle from National in the Philippines, and every time there are issues from not having the vehicle and trying to put us in a smaller vehicle, it's just hassle vehicles are.not at the airport , and as I said not a smooth traction.
Pros:The staff was very friendly and the whole transaction went smoothly.
Cons:Update the new office address of national as it should have appeared on kayak
Cons:Very difficult to find help and reservation was not honored
Cons:Agent required that 2-3 days advance notice despite instant confirmation through international website.
Cons:Confirmed reservation... Arrived at pickup spot, couldn't find me a car - cancelled my CONFIRMED reservation.... Kayak was no where to be found as the booking agent.... VERY VERY POOR...
Pros:Car was clean
Cons:They dont have the car on the pick up location. And no shuttle to get the rental.
Cons:After a 24 hour long flight you simply want your rental car. Well; Avis didn't approve our European driver license! they would only accept US and Filipino driver licenses. There was NOTHING listed about this on the web site. When we deal with them two people was waiting next to us and they told me that they knew it would happen as Avis don't accept foreign driver licenses but they could rent us a car.....well thanks but the car ended up being twice the price. Simply don't rent with Avis in Manila!
Cons:Rental office workers: They should approach people coming in..they just talking to each other and watching customers .they need a lot more of costumer service training.
Pros:Staff was very polite
Cons:Claimed that location was "in terminal" but had to be shuttled to off airport location. I arrived at avis booth on time as reservation and there was no body at the booth. Waited awhile just to be shuttled to another location. No big deal. At the location it felt like the staff was not ready to hire me a car, told the car was not ready. Took an hour and a half for the car to come. Car came and they told me they are changing my car again due to undisclosed reason. Finally gave me a pretty old toyota vios with lots of scuffs and scratches so that took a long time to mark on the damage report sheet. No big deal. Its just the two lus hours i wasted just to get on the road that ruined the experience.
Locations in Manila
No reviews available
|Car types||Van, Minibus|