Overview

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Mercure Welcome Melbourne

265 Little Bourke Street, Melbourne, VIC 3000, Australia
+61 396 390 555

$112+

Overall guest ratings

7.9/10 Good
based on 7,372 reviews

Review highlights

  • 9.7
  • 8.9
  • 4.4
  • 3.1

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Melbourne's most centrally located accommodation, Mercure Welcome Melbourne is surrounded by the city's popular shopping precincts, theatres, galleries, bars and restaurants, along with its own chic and cosy Cocoon Bar, Soul Café and The Louden Kitchen &Grill. Rooms have TVs with Foxtel and pay movie channels, plus broadband and wireless internet. Other facilities include valet or self parking, complimentary luggage storage and 'We Know Melbourne' - the most knowledgeable Concierge in town.

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    Amenities

    • Facilities for disabled guests
    • ATM on-site
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    based on 7,372 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "Easily accessible by car, said 96%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      7.5 "75% said the booking process went smoothly."
      8.3 "83% were impressed by the valet service."
      9.6 "96% said the recreation staff was great."
    • 7.9 "Good breakfast."
      7.4 "74% were happy with the price of the breakfast."
    • 5.7 "Internet is average."
    • 4.4 "Rooms are not good."
      1.3 "87% said rooms were small."
      3.5 "For 65%, the rooms looked old."
      5.0 "Only 50% thought the shower was ok."
      0.3 "97% criticized the small bathroom."
      1.5 "Air conditioning was criticized by 85%."
      3.1 "69% found problems with the furniture."
      2.3 "77% were disappointed with the minibar."
    • 3.1 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      2.3 "77% thought it was too noisy."
      0.3 "97% criticized the small bathroom."
      1.5 "Air conditioning was criticized by 85%."
    • 2.5 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      2.1 "For 79%, the lobby entrance was sub-standard."
      1.0 "90% thought the facilities needed updating."
      2.0 "80% didn't like the architecture."
      4.0 "60% found the grounds unpleasant."
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    Overall rating

    7.9 Good
    based on 4,128 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      8.5 "85% were impressed by the valet service."
    • 7.8 "Good breakfast."
    • 5.7 "Internet is average."
    • 4.0 "Rooms are not good."
      1.4 "86% said rooms were small."
      5.0 "For only 50%, the bathroom was ok."
      2.5 "75% thought they were poorly maintained."
      3.6 "For 64%, the rooms looked old."
      3.0 "70% found problems with the furniture."
      1.5 "Air conditioning was criticized by 85%."
      0.2 "98% criticized the small bathroom."
      2.1 "79% were disappointed with the minibar."
    • 3.1 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      1.9 "81% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
      0.2 "98% criticized the small bathroom."
    • 2.1 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      2.0 "For 80%, the lobby entrance was sub-standard."
      0.9 "91% thought the facilities needed updating."
      1.7 "83% didn't like the architecture."
      3.8 "62% found the grounds unpleasant."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 1,548 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.7 "Easily accessible by car, said 97%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.9 "89% thought the service was very professional."
    • 8.2 "Food is delicious."
    • 7.7 "Good breakfast."
    • 6.0 "Internet is average."
    • 4.3 "Rooms are not good."
      1.2 "88% said rooms were small."
      2.7 "73% thought they were poorly maintained."
      0.4 "96% criticized the small bathroom."
      3.3 "67% found problems with the furniture."
      1.3 "Air conditioning was criticized by 87%."
    • 3.4 "Not very comfortable."
      1.2 "88% said rooms were small."
      2.3 "77% thought it was too noisy."
      0.4 "96% criticized the small bathroom."
      1.3 "Air conditioning was criticized by 87%."
    • 2.5 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      0.8 "92% thought the facilities needed updating."
      2.3 "For 77%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.9 Good
    based on 221 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      9.5 "Easily accessible by car, said 95%."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 8.4 "Good value."
    • 8.0 "Breakfast is good."
    • 4.3 "Rooms are not good."
      1.1 "89% said rooms were small."
      2.5 "75% thought they were poorly maintained."
    • 3.6 "Vibe wasn't good."
      3.0 "70% criticized the unstylish hotel."
    • 3.0 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      2.7 "73% thought it was too noisy."
    • 2.4 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
    View all review categories

    Overall rating

    7.9 Good
    based on 1,474 reviews
    • 9.9 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 7.8 "Good breakfast."
    • 5.5 "Internet is average."
    • 4.3 "Rooms are not good."
      1.2 "88% said rooms were small."
      2.7 "73% thought they were poorly maintained."
      3.7 "For 63%, the rooms looked old."
      1.6 "Air conditioning was criticized by 84%."
      0.4 "96% criticized the small bathroom."
      2.2 "78% were disappointed with the minibar."
    • 3.0 "Quite uncomfortable."
      1.2 "88% said rooms were small."
      2.4 "76% thought it was too noisy."
      1.6 "Air conditioning was criticized by 84%."
      0.4 "96% criticized the small bathroom."
    • 1.8 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      1.7 "For 83%, the lobby entrance was sub-standard."
    View all review categories
    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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