Overview

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The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street, Melbourne, VIC 3000, Australia
+61 396 634 711

$151+

Sat 10/12 Check in
Sun 11/12 Check out

Overall guest ratings

8.1/10 Excellent
based on 2,502 reviews

Review highlights

  • 9.5
  • 9.2
  • 6.8
  • 2.6

Good to know

  • Friendly service
  • Great shopping

Nearby

    show all

    About

    Melbourne's most centrally located accommodation, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus three unique dining options including 24 hour room service.

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    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Wi-Fi
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 2,502 reviews
    • 9.5 "Terrific location."
    • 9.2 "World class service."
    • 6.8 "Breakfast is mediocre."
    • 5.6 "Pool is mediocre."
    • 5.4 "Internet is average."
    • 2.6 "Horrible vibe."

    Overall rating

    8.3 Excellent
    based on 875 reviews
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.2 "92% liked the proximity to sightseeing."
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 6.6 "Breakfast is mediocre."
      5.8 "Breakfast prices were ok, according to 58%."
    • 5.5 "Average comfort."
      6.0 "Beds were acceptable for 60%."
    • 5.3 "Internet is average."
      6.4 "64% thought it was adequately priced."
    • 4.6 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      2.1 "79% said the bathroom was dirty."
      1.7 "83% found problems with the furniture."
      4.3 "57% criticized the small bathroom."
      1.4 "Air conditioning was criticized by 86%."
      1.3 "87% were disappointed with the minibar."
    • 2.6 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    based on 1,251 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      8.3 "Easily accessible by car, said 83%."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      7.1 "Housekeeping was great, according to 71%."
    • 7.0 "Good breakfast."
    • 5.8 "Pool is mediocre."
    • 5.6 "Internet is average."
      6.4 "64% thought it was adequately priced."
    • 4.8 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      1.0 "For 90%, the rooms looked old."
      0.7 "93% thought they were poorly maintained."
      2.2 "78% said the bathroom was dirty."
      1.4 "86% had problems with the shower."
      1.8 "82% found problems with the furniture."
    • 2.1 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
      5.0 "50% thought the atmosphere was somewhat friendly."
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    Overall rating

    7.7 Good
    based on 75 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 7.7 "High value."
    • 7.0 "Tasty food."
    • 6.5 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.6 "Average comfort."
    • 5.0 "Rooms are ok."
    • 2.7 "Horrible vibe."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 300 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 6.6 "Average comfort."
      6.5 "Beds were acceptable for 65%."
    • 6.1 "Breakfast is mediocre."
    • 5.4 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
    • 2.4 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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