Overview

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Hotel 309

309 West 14th Street, New York, NY 10014, United States
+1 212 243 7757

$186+

Overall guest ratings

6.0/10 OK
based on 1,550 reviews

Review highlights

  • 9.7
  • 6.0
  • 4.0
  • 4.0

Nearby

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    About

    Located in Chelsea, this hotel is within 1 mi (2 km) of Chelsea Market, New York University, and Madison Square Garden. Macy's and Frames Bowling Lounge are also within 2 mi (3 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Internet
    • Wi-Fi
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Business centre
    • Concierge service
    • Cable or satellite TV
    • Kitchen/Kitchenette
    • Pets not allowed
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    6.0 OK
    based on 1,550 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      7.1 "Easily accessible by car, said 71%."
      7.0 "Great parking, according to 70%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.0 "Average value."
    • 5.9 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.2 "52% said the reception staff was ok."
      6.1 "Only 61% thought the service was professional."
    • 4.0 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      4.0 "60% complained about the elevator."
      1.9 "For 81%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
      2.7 "73% didn't like the architecture."
    • 4.0 "Disappointing food."
      3.2 "68% did not enjoy the desserts."
      2.1 "79% found the side dishes unedible."
      0.9 "For 91%, the dining experience was not enjoyable."
    • 3.5 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      2.8 "72% said rooms were dirty."
      3.5 "65% didn't like the uncomfortable beds."
      1.2 "88% thought they were poorly maintained."
      2.7 "73% said rooms were small."
      2.1 "79% said the bathroom was dirty."
      2.3 "For 77%, the rooms looked old."
      4.0 "Air conditioning was criticized by 60%."
      0.9 "91% had problems with the shower."
      3.6 "64% criticized the small bathroom."
      1.7 "83% thought the tv was sub-standard."
    • 3.3 "Breakfast is below average."
    • 2.5 "Generally quite dirty."
      2.8 "72% said rooms were dirty."
      2.1 "79% said the bathroom was dirty."
      1.6 "84% thought it was rather dirty."
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    Overall rating

    6.2 Good
    based on 589 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 5.9 "Service is ok."
      6.2 "Only 62% thought the service was professional."
    • 5.8 "Average value."
    • 4.4 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      3.0 "70% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      2.2 "78% said the bathroom was dirty."
      1.2 "88% thought they were poorly maintained."
      3.1 "69% said rooms were small."
      3.8 "Air conditioning was criticized by 62%."
      2.1 "For 79%, the rooms looked old."
    • 3.2 "Awful breakfast."
    • 2.5 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
      1.5 "85% thought it was rather dirty."
    • 1.9 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
      1.2 "88% thought it was overpriced."
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    Overall rating

    6.1 Good
    based on 620 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 6.1 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      6.3 "Only 63% thought the service was professional."
      5.0 "50% said the reception staff was ok."
    • 5.9 "Average value."
    • 4.0 "Disappointing food."
    • 4.0 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      4.0 "60% complained about the elevator."
    • 3.2 "Awful breakfast."
    • 2.5 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
    • 2.4 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      2.5 "75% said rooms were small."
      3.2 "68% thought it was too noisy."
      3.7 "Air conditioning was criticized by 63%."
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    Overall rating

    4.4 OK
    based on 62 reviews
    • 6.3 "Average value."
    • 3.9 "Rooms are not good."
      3.0 "70% complained about the bathroom."
      3.3 "67% said rooms were dirty."
    • 3.8 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      4.0 "60% complained about the elevator."
    • 3.0 "Generally quite dirty."
      3.3 "67% said rooms were dirty."

    Overall rating

    6.3 Good
    based on 279 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 6.2 "Service is ok."
      5.4 "54% said the reception staff was ok."
    • 4.1 "Rooms are not good."
      3.0 "70% complained about the bathroom."
      2.9 "71% said rooms were dirty."
      3.9 "61% didn't like the uncomfortable beds."
      2.4 "76% said the bathroom was dirty."
      3.0 "70% said rooms were small."
      1.1 "89% thought they were poorly maintained."
      2.4 "76% found problems with the furniture."
    • 4.0 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      4.0 "60% complained about the elevator."
    • 3.3 "Breakfast is below average."
    • 2.7 "Generally quite dirty."
      2.9 "71% said rooms were dirty."
      2.4 "76% said the bathroom was dirty."
      1.8 "82% thought it was rather dirty."
    • 2.3 "Disappointing internet connection."
      1.6 "84% thought it was overpriced."
      3.0 "70% said the wifi quality was bad."
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