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One location in Quilicura
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Reviews
5.2 Fair
Jan 2017
Pros:
The car was in good condition.Cons:
The car was not ready on time. Also, when we returned the car, they tried to charge us for damage that must have been there when we rented the car but it was so miniscule that no one noticed it. The front bumper was misaligned by millimeters. We had to squat down and stare closely to even notice. Finally, over three weeks later, it seems they decided not to charge us because I received a final receipt that did not include a charge for the "damage". I know no one wants to admit that they damaged a rental car, but really--we didn't. What's more, I could have driven this car for years and never noticed.10.0 Wonderful
July 2022
One location in Quilicura
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5.6 Fair
Aug 2019
Pros:
Car was relatively new, well kept and clean.Cons:
Pick up and drop off was horrendous. ACE is not the actual rental company, Econo Rental had the reservation, but under a different number. I found it after searching the rental desks at the airport for an hour and asking dozens of people in the rental area. Bait and switch!!2.0 Poor
Mar 2022
One location in Quilicura
One location in Quilicura
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Reviews
4.0 Mediocre
Apr 2024
6.4 Okay
Dec 2019
Pros:
Staff friendly and helpful. Easy to find the car rental counter and car.Cons:
The car had a lot of miles on it and had some mechanical problems. Rug pads had been oiled and we had to flip them over otherwise they were super slippery and it was difficult to drive.6.0 Okay
Aug 2019
Pros:
StaffCons:
Cars6.0 Okay
Dec 2018
Cons:
They had no automatic economy size vehicles and tried to charge us more to get a larger automatic vehicle. We insisted that they give us what they have, as our reservation included an automatic and we cannot drive manual. They made us wait an hour and fight with them before giving us an automatic Ford Explorer. If a rental agency does not have what is promised it is on them to fix it NOT at the customer's expensive, both time and money. Very frustrating.3.2 Poor
May 2017
Cons:
Tires had no air,15 PSI in one,after pumping tires ,car pulled hard to one side and vibrated violently at 90 kmh,no horn,wiper blades broken,and it rained. Very dangerous state of vehicle Check in was very rude,bad artitude7.2 Good
Apr 2017
Pros:
Like the different models that they offeredCons:
That when I picked up the car, it had a lot of imprerfections. If I haven't told the Rep, I would have taken the car like that and would have been responsible for those imperfections (dents).One location in Quilicura
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2.0 Poor
Feb 2017
Cons:
The pickup time was wrong and when I tried to update the time, the price went up4.4 Mediocre
Feb 2017
Pros:
I'm not sure how much it cost me in telephone roaming charges. I have to see on my phone bill when it arrives, But I was called twice during the rental to first, provide my credit card a second time and second, on the fourth day of the rental, I was asked to trade out that vehicle for another one. This isn't easy in the US and in Chile, when I don't have telephone connections and the language, it makes it very complicated. I still am mystified why my vacation stopped and had to focus on Avis emergencies.9.2 Wonderful
Jan 2017
Pros:
Everything except the SatnavCons:
The Garmin Satnav. Didn't recognise some of the towns in Chile. Google maps was better2.0 Poor
Jan 2017
Cons:
Avis didn't respect out reservation. We had no car.4.0 Mediocre
Oct 2016
Cons:
They didn't have the car we reserved and were not very helpful.8.0 Very Good
Sept 2016
Pros:
Truck fit our group of 4 and all our ski gear In the back that was good. We felt safe in it driving over the mountains. In the end they said I was charges same as my contract when I booked so no extra fees and I appreciated that.Cons:
Pick up was a little confusing the desk was easy to find but once we got paperwork had to look for the cars and someone to help. Car wasn't ready it needed to be washed and would be another 20 min. We said skip the wash it still took about 10 min. Returning same thing we weren't sure where to leave the car no one came up to us for awhile but when someone finally did they were very helpful and actually took us to refuel the car so we wouldn't be charged for not doing it before hand.One location in Quilicura
One location in Quilicura
One location in Quilicura
One location in Quilicura
One location in Quilicura
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