Flights to Santiago

Cons: The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking.

Pros: Good food and entertainment

Cons: Timely

Pros: Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine.

Pros: All as expected.

Cons: Crew could have been more pleasant.

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Cons: No music or movies offered on this flight that was 5 hours long

Pros: Quick comfortable trip.

Cons: Some food or drinks

Pros: One of the best flight I have ever experienced on LAN. Very friendly service from all of the crew members.

Pros: Comfortable seats. Great crew

Cons: Food could be a little better and bathrooms bigger

Pros: Friendly crew and good service

Cons: Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)

Pros: Crew were very friendly, very comfortable flight and quick boarding/ off boarding

Cons: Having my luggage come with me! I have to wait more than a day to get it back

Pros: Good food and entertainment

Cons: Timely

Pros: Nice crew, surprisingly fresh food.

Cons: Very cramped seating.

Pros: Crew was good.

Cons: Full hour to drop our bags at ticketing. Otherwise great.

Pros: The early check in

Cons: N/a

Pros: Crew was friendly. First class seats fully reclined.

Cons: I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired

Pros: Yes the crew was great and my veggie meal was great as well

Cons: The flight was delayed, I guess was not the airline fault

Pros: Everything is amazing

Cons: Everyone

Pros: Nothing

Cons: Be on time and if not, communicate and offer remedies. There was NONE.

Pros: Puntualidad

Pros: Good seat, great service. Typical quality QANTAS flight - perfect

Cons: Maybe the seat could have been more comfortable.

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: Good food and entertainment

Cons: Timely

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Pros: Movies, texting other seats, requesting food and water from my screen

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Good crew, efficient and pleasant

Cons: 1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?

Pros: The distance between the seats in economy is inhumane.

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Cons: Qantas need to improve thier overall customer service

Cons: They changed our boarding gate three times

Pros: Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable.

Cons: Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available.

Pros: Not much I can think of

Cons: Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents

Pros: Nothing

Cons: Be on time and if not, communicate and offer remedies. There was NONE.

Pros: Fast boarding

Cons: Food isn’t tasty at all

Pros: One member of the crew did her best to treat me as a premium FF member. That was about it.

Cons: Qantas really screwed up the operational management of this flight resulting in a long delay into Sydney and then a further delay to Brisbane. Getting the water weight and balance right is FLIGHTOPS 101, but not for this B Team. Much of the flight delay was completely avoidable.

Pros: Good seat, great service. Typical quality QANTAS flight - perfect

Cons: Maybe the seat could have been more comfortable.

Pros: Staff were friendly

Cons: WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us...

Pros: Crew was friendly. First class seats fully reclined.

Cons: I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired

Cons: Full hour to drop our bags at ticketing. Otherwise great.

Pros: Fast check in, friendly staff, left earlier

Cons: Chairs (knees in back)

Cons: I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you.

Pros: The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good.

Cons: No complaints!

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

Pros: Crew were fantastic

Cons: Entertainment choices

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

Pros: There was an empty seat next to mine and that made the trip bearable!

Cons: More comfortable seats and ample food selection (especially for snacks).

Pros: Not much I can think of

Cons: Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents

Pros: For an hour flight food or entertainment is not needed.

Cons: Baggage allowance.

Pros: Fast check in, friendly staff, left earlier

Cons: Chairs (knees in back)

Pros: Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for

Cons: Breakfast

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Kind staff, long flight but the attendant were super kind

Cons: Nothing