Flights to Santiago

Pros: Crew were very accommodating to the needs to the passengers.

Cons: Limit the recline on seats to less of an angle in economy.

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine.

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Pros: One of the best flight I have ever experienced on LAN. Very friendly service from all of the crew members.

Cons: It was good

Pros: Everything was on time. Food was good and movie selection was good

Cons: My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport.

Cons: Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening.

Cons: Have a choice of both sweet & savoury snacks onboard.

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired

Pros: Very friendly crew, and super comfy flat bed in business class.

Cons: On this occasion, Qantas delivered the goods!

Pros: The seat was very comfortable and the service friendly.

Cons: The flight was four hours late! Inefficient boarding process, no information given about delay.

Cons: The plane was very hot.

Pros: Friendly and efficient crew. On time.

Cons: Boarding and in-flight food.

Pros: Nothing

Cons: Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM

Cons: Qantas need to improve thier overall customer service

Cons: No screaming children

Pros: The crew members were very helpful and the seating was very comfortable.

Cons: I almost missed my return flight. It was a 9:40pm flight but the lady at the counter said that because i bought my ticket early, the flight time changed to 8:40pm because of time change. I think that needs to be factored in when selling tickets don't surprise customers.

Pros: staff were nice

Cons: -priority boarding isn’t priority -only vegetarian food

Cons: Less single use plastic on the flight

Cons: Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either.

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Pros: Crew always competent & professional

Cons: Boarding was chaotic

Pros: Super smooth flight, flight attendants were incredibly friendly and hospitable

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Pros: The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good.

Cons: Better power options (universal plugs/power)

Pros: The crew was amazing. The food delicious snd the chairs comfortable.

Cons: Didn’t receive my luggage.

Cons: Qantas need to improve thier overall customer service

Pros: The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out.

Cons: The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?

Pros: Good food and entertainment

Cons: Timely

Pros: Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough.

Cons: Some Crew a bit slack. And slow service

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Cons: Qantas need to improve thier overall customer service

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Pros: staff were nice

Cons: -priority boarding isn’t priority -only vegetarian food

Pros: The flight is short, it was on time, boarding process was swift.

Cons: There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue.

Pros: The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand.

Cons: Passport control in San Francisco took a very long time.

Cons: Seats were awful.

Pros: staff were nice

Cons: -priority boarding isn’t priority -only vegetarian food

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.