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|"Great staff and very spacious rooms."||(in 12 reviews)|
|"Fantastic hotel, staff so helpful."||(in 13 reviews)|
|"Amazing location and great employees"||(in 21 reviews)|
|"Very poor service and quality"||(in 6 reviews)|
|"The water pressure was non-existent."||(in 3 reviews)|
|"The hotel is an old style hotel."||(in 8 reviews)|
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Bedding was dirty upon check in, no free water in room, toiletries were not replenished. Check in was quick and they accommodated is early which was nice.
Excelsior Roma - Fallen from grace
This used to be the place to be - via Veneto, Harry's Bar, a beautiful tree-lined windy boulevard in the heart of Rome. A recent overnight at the Excelsior which is in the Westin group was very disappointing. Sadly, our "upgraded" room facing via Veneto was in disrepair, the carpet was soiled and stained, doorknobs loose or broken, paint chipping and wallpaper peeling. Staff were fairly friendly but as I have stayed in many hotels in Rome, this group did not compare. Hefty nightly charge not worth the money. We only enjoyed the high ceilings and 18th-century architecture.
We have stayed at this hotel numerous times over the years and have loved it. The building is beautiful and the lobby/main area are spectacular.
The hotel was full with a conference of some sort. The gentleman that checked us in couldn’t care about us. We’ve loved this hotel in the past but I think this was our last visit there. The room was mediocre, the staff was mediocre, I was very disappointed.
Well situated and wonderful staff!
The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable.
I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
Free room service coffee. Fantastic rooms Very friendly and helpful staff
Located only a short walk from Spagna Metro Station, The Westin Excelsior Rome provides guests with an ideal base while in Rome. It is situated a brief stroll from Spanish Steps.
There are a range of amenities on offer to guests of the hotel, including a Jacuzzi, a sauna and an indoor pool. It also has babysitting services, a currency exchange and a reception that operates around the clock. It also offers valet parking, a Turkish steam bath and 24-hour room service.
The comfortable rooms at The Westin Excelsior Rome include slippers, a mini bar and a flat-screen TV. Each has a bathroom that has bathrobes and a hair dryer.
The hotel features an on-site restaurant, serving Mediterranean cuisine. In the evening, guests are able to relax in the cosy lounge bar. A wide choice of dining options can also be found in close proximity to the property.
Attractions close to The Westin Excelsior Rome include Piazza di Spagna, Trevi Fountain and Tiber. Barberini Fontana di Trevi Metro Station is within a 10-minute walk.
based on 227 reviews
Value for money
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Most popular landmarks
- Scalinata di Trinità dei Monti 0.6 km
- Villa Borghese 0.7 km
- Galleria Borghese 0.8 km
- Fontana di Trevi 0.9 km
- Pantheon 1.4 km
- Altare della Patria 1.5 km