Guest reviews
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Overall rating
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9.0 "Terrific location."9.6 "
Good access to the airport , said 96%." 7.9 "Great parking , according to 79%." 7.9 "Easily accessible by car , said 79%." 9.7 "97% thoughtparking was inexpensive ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Near to public transport , according to 100%." 8.5 "85%liked the proximity to shopping ." -
8.8 "Great service."9.6 "96% were
happy with the shuttle service ." 8.3 "83% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 7.8 "78% found therestaurant service to be one of the best ." -
8.7 "Bar is amazing."
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8.2 "Good value."7.3 "73% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
6.3 "Internet is average."
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6.1 "Breakfast is mediocre."
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5.2 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." 5.5 "55% thought thecleanliness of the hotel was average ." -
4.8 "Rooms are not good."2.6 "74%
complained about the bathroom ." 0.8 "92% thought they werepoorly maintained ." 1.4 "For 86%, therooms looked old ." 2.0 "80% foundproblems with the furniture ." 1.3 "87% said thebathroom was dirty ." 1.4 "86% thought thetv was sub-standard ." 1.3 "Air conditioning was criticized by 87%." 1.3 "87% hadproblems with the shower ." 3.3 "67% wereunsatisfied with the kitchenette ." -
4.0 "Bad amenities."3.8 "62% thought the
building wasn't nice ." 4.9 "For 51%, thelobby entrance was sub-standard ." 1.4 "86% thought thefacilities needed updating ." 2.1 "79%complained about the elevator ." -
3.3 "Vibe wasn't good."1.5 "85%
criticized the unstylish hotel ." 4.9 "For 51%, thelobby entrance was sub-standard ."
Overall rating
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9.2 "Terrific location."9.5 "
Good access to the airport , said 95%." 8.1 "Great parking , according to 81%." 10.0 "100% thought it waseasy to get to the train station ." 9.5 "95% thoughtparking was inexpensive ." 8.0 "Easily accessible by car , said 80%." -
8.9 "Great service."9.7 "97% were
happy with the shuttle service ." 8.3 "83% said thereception staff was great ." -
5.7 "Breakfast is mediocre."
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5.0 "Average comfort."5.4 "
Beds were acceptable for 54%." 6.3 "Only 63% saidrooms were big enough ." -
4.7 "Not very clean."4.8 "52% said
rooms were dirty ." -
4.0 "Rooms are not good."4.8 "52% said
rooms were dirty ." 2.4 "76%complained about the bathroom ." 0.9 "91% thought they werepoorly maintained ." 2.1 "79% foundproblems with the furniture ." 1.3 "For 87%, therooms looked old ." 1.3 "87% hadproblems with the shower ." -
3.4 "Bad amenities."3.2 "68% thought the
building wasn't nice ." -
3.0 "Horrible vibe."1.4 "86%
criticized the unstylish hotel ."
Overall rating
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9.0 "Terrific location."9.7 "
Good access to the airport , said 97%." 8.0 "Great parking , according to 80%." 9.8 "98% thoughtparking was inexpensive ." 8.2 "Easily accessible by car , said 82%." -
8.7 "Great service."9.1 "91% found the
staff to be very friendly ." 9.7 "97% werehappy with the shuttle service ." 8.8 "88% thought theservice was very professional ." -
8.2 "Good value."7.7 "77% were
happy with the price of the breakfast ." -
8.2 "Food is delicious."
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6.4 "Breakfast is mediocre."
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5.0 "Average comfort."5.4 "
Beds were acceptable for 54%." 6.4 "Only 64% saidrooms were big enough ." -
5.0 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ." -
4.4 "Rooms are not good."2.4 "76%
complained about the bathroom ." 0.7 "93% thought they werepoorly maintained ." 1.2 "For 88%, therooms looked old ." -
4.2 "Bad amenities."4.0 "60% thought the
building wasn't nice ." -
3.3 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ."
Overall rating
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8.9 "Bar is amazing."
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 9.7 "97% werehappy with the shuttle service ." 8.3 "83% said thereception staff was great ." -
8.5 "Location is great."9.6 "
Good access to the airport , said 96%." 7.7 "Easily accessible by car , said 77%." 7.5 "Great parking , according to 75%." 8.3 "83%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." -
8.3 "Good value."
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7.7 "Tasty food."
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6.7 "Internet is average."5.4 "54% thought the
wifi quality was ok ." -
6.1 "Breakfast is mediocre."
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5.0 "Rooms are ok."2.8 "72%
complained about the bathroom ." 0.7 "93% thought they werepoorly maintained ." 2.0 "80% foundproblems with the furniture ." 1.2 "For 88%, therooms looked old ." -
4.0 "Bad amenities."3.9 "61% thought the
building wasn't nice ." -
3.7 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ."
Overall rating
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8.9 "Great service."9.6 "96% were
happy with the shuttle service ." 9.0 "90% thought theservice was very professional ." 8.5 "85% said thereception staff was great ." -
8.8 "Location is great."9.7 "
Good access to the airport , said 97%." 7.6 "Great parking , according to 76%." -
8.7 "Bar is amazing."
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7.9 "High value."
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7.8 "Tasty food."
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5.8 "Internet is average."
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5.6 "Breakfast is mediocre."
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5.0 "Rooms are ok."2.7 "73%
complained about the bathroom ." 1.8 "For 82%, therooms looked old ." 0.7 "93% thought they werepoorly maintained ." -
4.1 "Bad amenities."4.0 "60% thought the
building wasn't nice ." -
3.3 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
Clean and comfortable hotel room, friendly reception and good facilities. Free shuttle from airport helped us until we secured our rental car the next day. Bed was too firm for my liking. Shuttle driver was grumpy. Didn't realize we had to pay for breakfast so I was surprised at the $40 bill for 3 people.
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2.8review from
Nothing Hotel was not clean my room was very dirty and dusty and out dated. The carpet had a Oder we found food in the hall way. It look like there was illegal activity going on. I will never stay at this hotel again also very poorly managed. I only stayed at this hotel for 7hr. I complain for 1hr and slept for 6hr then I checkout.
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9.4review from
Needed a little bit of TLC there wasn't a lot of trash but there where some trash in between the bushes and the stones. Pool area could use some shade get some umbrellas to be able to enjoy a bit of the pool
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4.0review from
We booked using hotels.com for a room with two double beds and a separate seating area with a sofa bed. Upon arriving we were told this type of room did not exist at the hotel. We were given a two double bed accommodation with no separate seating area, no sofa, and no rollaway bed. I advise to never book at hotels.com since the "best they could do" was give only a partial refund even though they were in the wrong for offering a nonexistent room choice and the room rate for what we were given would have been way less.
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7.7review from
Parking included Hot in hallways
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9.1review from
The staff were really great. We had never been in the area so they gave us great suggestions and were sweet even with all the questions we had. The rooms were comfortable and fairly clean. It's real close to the airport and they have constant shuttles going and they are more than willing to make sure you get a Taxi if the shuttle is full. Not really much horrible things to say.
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9.7review from
I was grateful for the shuttle service back and forth to the Stephens Convention Center - a real plus! I hope you will add frequent stops to the Fashion Outlets!
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6.3review from
The lobby, staff, and Bar/Restaurant were great. Decent cable selection. The bed was a simple mattress that was pretty well worn out. The sheets pulled off easily while sleeping. The room it self was a bit dated.
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7.7review from
Reasonably close to airport with shuttle every 1/2 hour. Free internet. People at desk I could understand, no strange accent. I didn't ask for it but got a handicapped room. The shower has two drains. The one in the main floor was not at the lowest location so there was a large amount of water collecting. (room 220).
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4.7review from
Easily accessible, comparably cheap. My room on the 8th floor smelled like used frying pan as it was above the kitchen and the heating/cooling unit suck in the kitchen exhausts. The room was noisy as isolation as such was nonexistent. They said they had no plug adaptor.
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7.3review from
I stayed only one night, however, it provided me everything I needed. It is a nice hotel worth spending the amount I payed. It's a bit far from Chicago, but is very close to the airport, which is useful for those who have the plane early in the morning.
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4.7review from
proximity to a cta station and the airport shuttle too far away from the center of the city; outdated lobby and restaurant
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6.0review from
Great location, free parking lot, close to CTA station & airport.Found female front desk staff more professional & helpful. Good housekeeping. Great staff a& service in Ground floor cafe Found one elevator permanently down but wait for others was not long, some vending machines on the floors were not working.No water on higher floor (moved to lower floor & had no problem). No facilty for luggage assistance, you have to carry it yourself, trollies available .
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6.8review from
Comfortable, helpful staff Due to a misunderstanding: One day, the cleaner came when we were still asleep, therefore left again. However, also later that day the room was not cleaned.
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7.6review from
It's proximity to the cta, grocery store, highway... Very minor point but it would have been nice if there were a short cut from the cta to the front lobby, rather than having to walk all the way around the fence.
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8.0review from
The service, the hotel restaurant, and the availability of internet access.
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7.6review from
The place is near to Blue line and Cheap good for staying for project work or for business. The Room has firdgeand microwave ovens are great advantages. Thanks for choosing a good hotel. And they have free service for O hare airport for pickup and drop.
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7.6review from
Friendlyness of the staff N/A
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9.4review from
Needed a little bit of TLC there wasn't a lot of trash but there where some trash in between the bushes and the stones. Pool area could use some shade get some umbrellas to be able to enjoy a bit of the pool
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9.1review from
The staff were really great. We had never been in the area so they gave us great suggestions and were sweet even with all the questions we had. The rooms were comfortable and fairly clean. It's real close to the airport and they have constant shuttles going and they are more than willing to make sure you get a Taxi if the shuttle is full. Not really much horrible things to say.
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9.7review from
I was grateful for the shuttle service back and forth to the Stephens Convention Center - a real plus! I hope you will add frequent stops to the Fashion Outlets!
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8.0review from
The service, the hotel restaurant, and the availability of internet access.
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7.7review from
Clean and comfortable hotel room, friendly reception and good facilities. Free shuttle from airport helped us until we secured our rental car the next day. Bed was too firm for my liking. Shuttle driver was grumpy. Didn't realize we had to pay for breakfast so I was surprised at the $40 bill for 3 people.
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7.7review from
Parking included Hot in hallways
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7.7review from
Reasonably close to airport with shuttle every 1/2 hour. Free internet. People at desk I could understand, no strange accent. I didn't ask for it but got a handicapped room. The shower has two drains. The one in the main floor was not at the lowest location so there was a large amount of water collecting. (room 220).
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7.3review from
I stayed only one night, however, it provided me everything I needed. It is a nice hotel worth spending the amount I payed. It's a bit far from Chicago, but is very close to the airport, which is useful for those who have the plane early in the morning.
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6.8review from
Comfortable, helpful staff Due to a misunderstanding: One day, the cleaner came when we were still asleep, therefore left again. However, also later that day the room was not cleaned.
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7.6review from
It's proximity to the cta, grocery store, highway... Very minor point but it would have been nice if there were a short cut from the cta to the front lobby, rather than having to walk all the way around the fence.
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7.6review from
The place is near to Blue line and Cheap good for staying for project work or for business. The Room has firdgeand microwave ovens are great advantages. Thanks for choosing a good hotel. And they have free service for O hare airport for pickup and drop.
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7.6review from
Friendlyness of the staff N/A
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2.8review from
Nothing Hotel was not clean my room was very dirty and dusty and out dated. The carpet had a Oder we found food in the hall way. It look like there was illegal activity going on. I will never stay at this hotel again also very poorly managed. I only stayed at this hotel for 7hr. I complain for 1hr and slept for 6hr then I checkout.
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4.0review from
We booked using hotels.com for a room with two double beds and a separate seating area with a sofa bed. Upon arriving we were told this type of room did not exist at the hotel. We were given a two double bed accommodation with no separate seating area, no sofa, and no rollaway bed. I advise to never book at hotels.com since the "best they could do" was give only a partial refund even though they were in the wrong for offering a nonexistent room choice and the room rate for what we were given would have been way less.
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6.3review from
The lobby, staff, and Bar/Restaurant were great. Decent cable selection. The bed was a simple mattress that was pretty well worn out. The sheets pulled off easily while sleeping. The room it self was a bit dated.
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4.7review from
Easily accessible, comparably cheap. My room on the 8th floor smelled like used frying pan as it was above the kitchen and the heating/cooling unit suck in the kitchen exhausts. The room was noisy as isolation as such was nonexistent. They said they had no plug adaptor.
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4.7review from
proximity to a cta station and the airport shuttle too far away from the center of the city; outdated lobby and restaurant
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6.0review from
Great location, free parking lot, close to CTA station & airport.Found female front desk staff more professional & helpful. Good housekeeping. Great staff a& service in Ground floor cafe Found one elevator permanently down but wait for others was not long, some vending machines on the floors were not working.No water on higher floor (moved to lower floor & had no problem). No facilty for luggage assistance, you have to carry it yourself, trollies available .
