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Hotels near San Juan Airport

Hotels near San Juan Airport

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Luis Munoz Marin Intl (SJU) - San Juan, Puerto Rico
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Best hotels near San Juan Airport

Cleanliness
9.1
Comfort
9.2
Facilities
8.9
Location
9.2
Overall
9.1
Overall 8.8 Excellent
Based on 972 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
8.9
Location
9.2
Overall
9.1
Cleanliness
8.0
Comfort
8.5
Facilities
8.5
Location
9.0
Overall
9.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.1
Comfort
9.1
Location
9.2
Services
8.9
Staff
9.4
Cleanliness
10.0
Comfort
9.3
Facilities
9.3
Location
8.6
Overall
8.6
Cleanliness
9.2
Comfort
9.0
Facilities
9.0
Location
8.5
Overall
9.4
Cleanliness
9.3
Comfort
9.3
Location
9.2
Overall
9.0
Services
9.1
Cleanliness
9.2
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
8.0
Cleanliness
8.8
Comfort
8.7
Facilities
9.0
Location
8.8
Overall
9.0
Cleanliness
9.1
Comfort
9.1
Location
9.1
Services
8.8
Staff
9.1

Excellent 8.0
Pros: I like how the menu changed for the entrees but the regulars were good too.
Cons: Felt the weekends serving time could’ve been a bit later or have just a few options out for those that miss the 10am close time
Excellent 8.0
Pros: Complimentary breakfast was very good. There was variety in the hot meals offered, as well as coffees, juices and fruits.
Cons: Parking not included in room rate.
Excellent 9.0
Pros: Good
Cons: More variety
Excellent 9.0
Pros: everything
Cons: no turkey only pork breakfast meat
Good 7.0
Pros: Take out service at the pool was a welcome relief without room service availability.
Cons: The lack of daily housekeeping was disappointing. I expected new towels and most importantly, trash relief to occur every day. I emptied my own trash and brought it to the vending room daily. Unacceptable.
Excellent 9.0
Cons: No free parking🙁
Excellent 10.0
Pros: Clean and Staff
Excellent 10.0
Pros: The hotel was very clean, and staff was friendly/helpful.
Cons: None
Excellent 9.0
Pros: Pool side bar and grill, friendly engaging staff with good food. The breakfast bar was well stocked, and you can make your own fresh waffles
Cons: Located right next to a cockfighting, and not comfortable walking distance to beach .
Excellent 8.0
Pros: the perfect location
Cons: the room should have better sound proof wall. you can hear every time the airplane took off, also the cleaning crew should be able to attend to rooms more than just 1 day out the 5 day stay.
Excellent 10.0
Pros: Great staff, very clean good breakfast and cozy hotel.
Excellent 10.0
Pros: It has private parking, great staff, very clean.
Cons: I didn't like that I had to pay $15 a day, even tho I was a guest there. I didnt like thst at all.
Okay 5.0
Cons: Pool area needed housekeeping attention, cushions were extremely dirty
Excellent 10.0
Pros: The staff were very committed with the guests,cleanliness at its best,they are very concerned about COVID 19 prevention everywhere at the hotel. Location is perfect as is near the beach,restaurants and especially the airport.
Cons: No,for me and for my family was perfect.
Excellent 10.0
Pros: I was thoroughly impressed with the staff¿s attention to cleanliness. There were hand sanitizer stations located throughout the hotel, and before entering the breakfast buffet area a staff member placed gloves on your hands, and gave you a good tray.
Excellent 10.0
Pros: Breakfast was great. Staff were helpful. Overall good hotel.
Excellent 9.2
We stayed here the last night of our trip. We were surprised they let us check in so wary. We were so early that we made it to the free breakfast. It is in walking distance to a beach. There are restaurants within walking distances The hotel staff were all very friendly. The pool has a swim up bar and lounge area. You will notice the sounds of planes taking off. That didn’t bother us though; it’s just a part of the city. It was a $20 taxi to the airport. The taxi was waiting outside for us. There was no need to worry about finding a ride.
Poor 1.0
Pros: Nothing
Cons: Bad musty smell in room , AC was to loud and could not sleep comfortably, found old dry sausage on floor by bed, front desk was not friendly, did not feel welcomed.
Excellent 9.6
It's a nice hotel with a pool, jacuzzi, and breakfast. They did pretty well with adjusting morning breakfast service to the pandemic times. Located on a street with lots of bars and restaurants, walking distance to the beach and 6 minutes from the airport. We enjoyed our stay.
Poor 1.0
Pros: Location
Excellent 8.0
Pros: Clealiness
Cons: They surprise you with extra charges when you get to the front desk to check-in.
Okay 4.0
Pros: It was fairly close to the airport & the beach. The breakfasts was the best part of the experience.
Cons: Stayed at many Hampton Inns...just last week in Atlanta. The one in Puerto Rico was by far the least maintained. The room filter was so filthy I had to ask them the change it when I arrived. In addition there were stains on the carpet & ceiling.
Good 6.0
Pros: Very convenient to the airport.
Cons: Bathroom sink didn’t drain.
Excellent 10.0
It is the first time we visited this hotel and we loved it! The facilities are comfortable and very clean. The breakfasts included are very good, varied and complete, the pool and common areas very nice, the spacious and beautiful rooms and the very friendly staff. Good located and easy to walk to good restaurants. We were very satisfied with the stay and we were able to enjoy it very much. Very nice pool and jacuzzi area.We will definitely go back! Recommended 100%.
Excellent 10.0
The staff was excellent, inviting! They have a daily party time with delectable beverages and tidbits. The lady serving the beverages was an impact! Decent pool to sit and unwind. They have a pool bar that you can swim up to and serve sustenance. The shoreline is a 5-minute walk directly over the road and down a few squares. Pleasant legitimate eateries inside strolling separation. We inquired as to whether we could return after the journey and have our sacks held. They enabled us to do that, we had an awesome reward evening. Abraham took our gear and gave us an eatery proposal, Edith Cafe over the road. It was delectable! 3 of us had Monfongo, a conventional Puerto Rican dish. When we were prepared to go to the air terminal, Abraham got our gear and a taxi.
Good 6.0
Pros: Location
Cons: Resort charge is not yet included in the hotel nightly rate
Mediocre 3.0
Pros: I liked the location of this hotel because it was close to the airport, close to great food places, as well as, within walking distance to the beach.
Cons: I did not like the second room that I ended up in which was on the first floor and smelled like a wet damp basement and had some really moldy/mildewy looking spots on the floor. The air in the room stayed moist all day long no matter the temp.
Excellent 10.0
Pros: Great facility-pool, grill/bar, access public beach and wifi.
Cons: nothing
Excellent 10.0
I choose to stay at this Hampton Inn for great experience elsewhere and my stay here was awesome. The location, facilities, front desk, breakfast and housekeeping staff were excellent. The staff at this location is definitely their greatest asset and all made our stay incredible. Different menus daily for breakfast, coffee and water at all times, adult drinks every night, water bottles at my room daily among the small details from the staff made our stay very pleasant.
Excellent 8.5
We stayed here after our cruise as the location was convenient to the airport and just a couple of blocks from the beach. The check-in was quick and easy and just a quick cab drive from the airport at arrival. The hotel was older but everything was very clean, in good order and their service was friendly. They have an evening reception with light snacks, like popcorn and nuts, along with drinks. It was nice to enjoy a couple of drinks out by the pool and we ended up getting burgers at the pool bar which weren't bad. We also enjoyed the beach in the afternoon as well as taking the staff recommendation for a restaurant at the beach.
Good 6.0
Pros: The hotel is fine, however my treatment was not! And I think it was because I booked via a third party sight... kayak! I arrived at hotel after a long long day, and was " told" no rooms were available because they needed to be cleaned. This was a lie! I sat in the lobby waiting. I noticed SEVERAL guests checking in and proceeding to their rooms. So I got up and asked about my rooms. I said I only needed one right now so could sleep as the other room was not needed for a while. They finally gave me a room. It was about the worst room in the entire hotel, but I didn't care as I was exhausted. I paid $600 for two rooms. The next night I decided NOT to use kayak, and find my own hotel. I did, and it was a better location and LESS than half the price. The remarkable part; resort and room occupancy fees where less than half via kayak. So in short. I'm about done with kayak. I'm fed up with being treated as a second class citizen, but paying top dollar! Dissatisfied does not describe my experience using kayak.
Okay 5.0
Pros: Free breakfast
Cons: RoI'm was ok, needs updating. I also noticed bites, it was nit mosquito bites either!
Okay 5.0
Pros: Breakfast and cleanliness
Cons: I requested a two beds room and got a king size bed.
Okay 5.0
Pros: Room & cleanliness
Cons: The staff was not really client oriented.
Good 6.0
Pros: Location. Close enough to airport without being inconvenienced by airplane noises.
Cons: Outrageous charges for daily parking and resort fees.
Excellent 10.0
Pros: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar
Good 7.0
Pros: Close to the airport but there are other hotels close to the airport as well.
Cons: I wish the counter reps were more informative with the guests of what amenities the hotel offers to their guests ( such as of parking info.,wifi,happy hr. &etc.).
Excellent 9.7
Pros: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.
Cons: Nothing
Good 7.0
Pros: The staff was great and very helpful. Loved the pool and pool area and poolside bar.
Cons: Breakfast had many options which is great, but the cooked food wasn't good at all
Excellent 10.0
Pros: From staff to wake up call eveything was on point
Cons: N/A
Excellent 9.4
Pros: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.
Excellent 10.0
Pros: Everything
Good 7.7
Pros: Nice.we would recommend it to anyone for a short stay..
Good 6.0
Pros: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa
Cons: I dont report it why all is excelent
Excellent 8.0
Pros: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).
Cons: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"
Hampton Inn & Suites San Juan, Puerto Rico - San Juan
Rated no. 1
8.8
Excellent 8.8
Based on 972 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
7.5
Location
8.9
Overall
8.1
Overall 8.6 Excellent
Based on 696 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
7.5
Location
8.9
Overall
8.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.5
Cleanliness
8.9
Comfort
8.8
Location
9.0
Services
8.6
Staff
9.1
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
10.0
Overall
2.0
Cleanliness
8.7
Comfort
8.6
Location
8.6
Services
8.3
Staff
8.9
Cleanliness
8.9
Comfort
8.6
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
8.7
Comfort
8.8
Facilities
7.0
Location
8.9
Overall
8.6
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.2
Staff
8.9

Excellent 10.0
Pros: The property was very Clean and it felt accommodating
Mediocre 3.0
Cons: Located too close to the airport planes flew over all day and all night didn't I get any rest Toilet starter stopping up overflowing no microwave in room have to leave the room the microwave something just wasn't what I expected it to be
Good 7.0
Pros: The location of the hotel was excellent for what I wanted to experience. Close to the airport, beach, store, entertainment, eateries, and other hotels.
Cons: My room was too close to the front door and the reception hall. We could hear everything.
Excellent 9.0
Pros: The room was very clean and the AC was excellent. My girls really enjoyed the pool area they spent couple hours enjoying themselves. The location was what I needed because everything was walking distance.
Cons: The only thing that bothered me was the noise of the repairing. I cannot blame the hotel if something needed to repair but I just had a rough weekend and was really tired.
Excellent 9.2
Great location. Few steps from the beach and great eateries in every direction. Coffee, but no breakfast, No laundry service, and no room service. Staff is nice and gives great recommendations.
Excellent 9.6
Just a good little hotel and a good value for the money.
Excellent 10.0
Pros: Helpful staff, well managed facility.
Cons: The noise from the nearby airport can be annoying at times. Also, they advised not to drink the water but the bottled water they sell is expensive, good idea to bring your own drinking water or buy from a nearby grocery store. Otherwise, a good experience
Excellent 9.0
Pros: Our room(111) was very spacious, modern, but beautiful. Great a/c unit too! We were on the ground floor, just outside the pool area. Customer service was great.
Cons: According to the site there is a restaurant and bar. Technically it's separate and off the hotel; not attached like most. Can be a little noisy in the day time due to being so close to the airport. But was quiet at night.
Excellent 10.0
Pros: Comfortably unpretentious
Cons: I wished there was wifi in the room
Excellent 10.0
Pros: The place has all the access don't need a vehicle for that place
Cons: Parking
Good 7.7
Cons: Rooms are way too small.. they have no A/C in the building lobby so it gets to hot for just being in the facility's to just relax.
Excellent 10.0
Pros: The rooms were good, clean and were what we needed after a day of traveling or on the beach!
Cons: Needs better WIFI access, other than that all was good.
Mediocre 3.1
Pros: Horrible hotel not worth the 100 bucks
Cons: Everything
Excellent 8.0
Pros: Value price Proximity to airport and beach
Cons: That San Juan allows burning of rubber tires close to beach and airport. On landing it looked like an airport fire and filled the air with accrid smoke upon arrival. The pool of our hotel, our rental car and I'm sure everywhere in San Juan was covered in tire ash the next day so nothing was usable. It didn't affect our travel plans but something to note when booking a hotel in San Juan as they seem to do this all the time.
Good 6.8
Pros: The building is gorgeous. Spanish style authentic feeling villa with some personality. Fairly short walk to the beach for a reasonable room price.
Cons: Airport a bit too close. Also, I'm pretty sure the room I stayed in had bedbugs, but that problem seems to plague a number of area hotels.
Hotel Villa del Sol - Carolina
Rated no. 2
8.6
Excellent 8.6
Based on 696 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
9.3
Food
10.0
Location
9.2
Overall 8.4 Excellent
Based on 611 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.3
Food
10.0
Location
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.3
Overall
10.0
Cleanliness
8.3
Comfort
8.0
Facilities
9.6
Food
10.0
Location
8.8
Cleanliness
8.7
Comfort
8.7
Location
9.1
Services
8.7
Staff
8.3
Cleanliness
7.3
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
7.0
Cleanliness
8.2
Comfort
8.5
Facilities
9.2
Location
9.0
Overall
9.4
Cleanliness
9.2
Comfort
9.3
Location
9.3
Overall
8.0
Services
9.1
Cleanliness
8.8
Comfort
8.8
Facilities
10.0
Food
10.0
Location
9.0
Cleanliness
8.9
Comfort
8.9
Location
9.2
Services
8.5
Staff
8.8
Cleanliness
9.4
Comfort
9.6
Location
9.3
Services
9.3
Staff
9.2

Excellent 10.0
Pros: The room was great and the bed was very comfortable. The whole place was immaculate and all of the staff were so friendly and helpful! We traveled during covid (October 2021) and felt very safe with the precautions in place, without feeling overly restricted by them.
Excellent 10.0
Pros: Hotel was beautiful, clean and not overcrowded .Staff was pleasant and very helpful.
Cons: N/a
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: Beautiful facilities, courteous staff, wonderful location.
Excellent 8.0
Pros: Hotel was in a great location and staff were very polite.
Cons: This hotel was more expensive than other hotels I was interested in; however, I booked this hotel due to it having a swim up bar. Although they did have a swim up bar it was not open the two nights I was there. Will not be staying here on my next trip.
Excellent 10.0
Pros: The hotel was beyond beautiful. You immediately feel like you¿re in paradise when you walk in.
Cons: I loved everything about this hotel.
Excellent 10.0
Pros: The customer service was beyond fantastic! We had access to the beach and the resort itself had so much to offer that we really didn’t have to leave the resort. We will be returning soon.
Excellent 9.0
Pros: Staff was great.
Cons: No microwave
Excellent 10.0
Beautiful view & wonderful location!
Excellent 8.0
Pros: The location and Williams customer service.
Cons: The air conditioning sensor. Very hot during bedtime.
Excellent 10.0
Pros: The staff from the bell men to front desk and the breakfast servers to the beach lunch areas. All were perfect in making sure service was excellent
Excellent 10.0
Just minutes away from a lot of places. Uber was cheap to use! Clean hotel, staff was great! I would definitely book with Royal again my next vacation back to San Juan!
Good 6.0
Nice place but for the amount you spend you don’t get a lot. Plus we had no fridge no breakfast. Housekeeping doesn’t clean your room.
Mediocre 2.0
Pros: The view of the ocean was amazing from the room. Most staff members were great upon check in.
Cons: YES! Theft, staff responding (it¿s either you or them, as in they¿d have to pick who to kick out basically making us feel like nothing) very unprofessional!! The worst part was we stayed all over the island and the most expensive fanciest was the
Excellent 10.0
Pros: Beautiful hotel and manicured landscape
Mediocre 2.8
My son had an activity at the hotel, he suffered an accident in the hotel facilities with a moldy screw that caused a cut and the treatment in that situation was fatal
Excellent 10.0
Pros: The view was perfect, The pool was great and the staff are super nice.
Poor 1.0
Pros: Nothing
Cons: Rude front desk manager-hidden fees-disgusting room-check the Google reviews-which include pictures for stained sheets-stained carpet-hair on the bed and in the tub & more!
Excellent 10.0
Pros: Very nice! The staff was great. Had a room on 16th floor and the view was amazing. We arrived at 10:30 a.m and check in is 4 and they had our room ready by 11. It was awesome! We spent the day at the pool and beach and we had a great time.
Cons: The drinks at the beach bar had to stay in the restaurant if they had alcohol in them. You could not take your drink on the beach or to the pool. That was really strange. The pizza was amazing!
Good 7.0
Pros: The bar, being on the beach. COVID regulations
Cons: The staff was terrible rude as ever, especially the one who checked me in. She was a complete cuss word. Not enough towels to begin with, took awhile to receive more towels
Okay 4.0
Pros: The pool area
Cons: The women working at the front desk were rude when I checked out I realized my credit and was charge an extra $1,500 and I called the hotel to report it they stated rudely it was a error, the woman hung up on me a couple times.
Excellent 10.0
Pros: The staff and the humbleness
Okay 5.0
Pros: The shower is amazing
Cons: Service at the ocean breeze was HORRIBLE. Food was subpar and so expensive.
Excellent 10.0
Pros: I enjoyed my stay, loved the beach, pool, room and location. I would recommend the facility to others and would use visit them in the future.
Excellent 10.0
Pros: The pool area
Cons: Yes no room service and to pay all that money for ocean view you can¿t sit two chairs and a little table out to sit on the balcony. That¿s what I didn¿t like.
Mediocre 2.0
Pros: The location
Cons: They do not clean. Common areas where not properly sanitized. Staff did not communicate what is available. Restaurants need reservations and staff did not communicate that. Unable to get a hold of anyone when you call the front desk.
Mediocre 3.0
Pros: location and beach/pool
Cons: service, ease of use, hidden fees
Excellent 8.0
Pros: Bed was very comfortable,room was dated and many broken things when asked to switch they charged more money
Excellent 10.0
The hotel staff was so helpful, very pleasant and easy to deal with. This hotel is so convenient to Old San Juan, within walking distance to many restaurants, with the best beach, restaurants (even one overlooking the beach), huge hot tub, swimming pool and many extras for the whole family. The concierge was so helpful in helping arrange transportation, excursions, etc. My family of nine, including teenagers, loved every minute.
Excellent 9.7
Cons: Excellent hotel but very expensive.
Excellent 10.0
Cons: Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.
Excellent 10.0
It is a very good option to stay since you enter the hotel you are very well received, the staff, in general, is very friendly. The location is also very good. The food is very rich, the breakfasts are good and it is very successful that they are included in the package. It is a very safe place, as for the rooms, they are comfortable, especially the beds are very comfortable, I am very grateful that they have kept one of our bags while we were returning from the cruise. I would always return, everything super clean and welcoming, I recommend 100%.
Excellent 10.0
My stay at the Intercontinental was wonderful! we stayed four nights and every time we came back to the hotel we were greeted with smiles and excellent service. William Cruz at the door made ou stay at this hotel amazing and is the reason I am writing this review. he went out of his way everyday to open the door, laugh, joke, give directions (including handwritten maps with specific hotspots and tips). William gave hugs and even encouragement and was a beautiful representation of the people of Puerto Rico. A truly wonderful person.
Excellent 10.0
This place opened up to dozens of workers from the Army Corp of engineers, FEMA, all kinds of contractors: folks who had their work cut out for them all day and needed a good place to recharge and rest well at night. It is clean, comfortable, has nice restaurants on sight, and the pools and hot tub are open at all times. Good security day and night. But what I liked most was the service. Most everyone was so friendly and since I was there for 6 weeks, they made me feel like family every morning and evening. If you need any help, I have names of a few who went out of their way to help: a special shout out to Nestor Colon, head concierge, who every day made copies of important paperwork I needed, gave directions, and offered to help in any way possible. He knows PR well and will guide you expertly. Another special person who can help is Brenda Sanchez, front desk. She worked so hard to help me get a reservation there when all hotels with electricity were packed and I was without a place to stay. During my whole visit she remembered me and made me feel like a friend every time I needed help. And William Cruz, bellman, made my day every morning with a big hug and encouraging words to send me off. Finally, Carmen Ortiz, working at the pool every day, inquired how I was. It wasn't just an impersonal hotel stay, it was an inviting experience about the people. Intercontinental is a beautiful resort centered nicely on the Isla Verde strip, and the beach is beautiful out the back door. It's not usual that a classy hotel has character and charm, but this one does. I recommend this hotel to my friends.
Excellent 9.5
Had a wonderful experience.The resort was very clean and very well run,visited with my three small grandchildren and there was plenty to do.lots of employees around to help with any questions.can't wait to visit again.carmen ortiz.
Excellent 10.0
Pros: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
Good 6.2
Pros: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful
Cons: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
Excellent 8.2
Pros: The staff, the view
Cons: Sliding door to balcony was hard to open and close.
Excellent 10.0
Pros: What's not there to like?
Cons: There's nothing there not to like!
Excellent 9.7
Pros: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.
Cons: It's not inexpensive, but still a good value.
Good 6.2
Pros: The staff was friendly
Cons: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
Good 6.3
Pros: location to beach and pool
Cons: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
Mediocre 3.3
Pros: Liked the pool and beach.
Cons: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
Royal Sonesta San Juan - Carolina
Rated no. 3
8.4
Excellent 8.4
Based on 611 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
6.5
Location
8.9
Overall 8.3 Excellent
Based on 1,549 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
6.5
Location
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
10.0
Facilities
9.3
Food
6.5
Location
9.3
Cleanliness
8.4
Comfort
8.5
Location
8.9
Services
8.4
Staff
8.6
Cleanliness
6.0
Comfort
6.0
Facilities
2.0
Location
6.0
Overall
6.0
Cleanliness
8.7
Comfort
9.1
Facilities
8.8
Location
8.5
Overall
8.8
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.7
Staff
8.8
Cleanliness
8.5
Comfort
8.4
Facilities
9.3
Location
8.7
Overall
8.0
Cleanliness
8.7
Comfort
8.8
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.7
Comfort
8.3
Location
8.8
Services
8.3
Staff
8.7

Excellent 10.0
Pros: Great breakfast. Employees were outstanding, friendly
Cons: Have coffee bar set up earlier on weekends
Excellent 10.0
Pros: cleanness, beautiful, breakfast, pool, parking
Excellent 9.0
Pros: very good
Excellent 10.0
Pros: Spacious 3 room suite with Microwave, coffee station and mini refrigerator, large waterfall Pool with a jacuzzi, breakfast options, night receptions, Casino with live music Entertainment.
Cons: Would of love 2 queen size beds instead of double beds, more dining options
Okay 5.0
Pros: I loved the staff at the casino bar. Victor was the best. Very accommodating and always remembered my order.
Cons: some of the other staff was rude not helpful
Excellent 10.0
Pros: all
Excellent 8.0
Pros: Free breakfast
Cons: The TV in my bedroom didn't work ... couldn't turn it on, and when they fixed it, I couldn't turn it off Also, I noticed some very small ant-like bugs walking on the night table next to my bed as well as in the bathroom
Excellent 10.0
Pros: Very nice
Cons: No
Excellent 10.0
Pros: The pool was beautiful and the drinks were great.
Cons: Everything was fabulous.
Good 7.0
Pros: The Breakfast and Managers Special is EXCELLENT.
Cons: Our room was infested with ants. The Management was kind enough to offer another room and remove the resort fee.
Excellent 10.0
Pros: The location was excellent close to the airport just a short walk to the beach and it had a lot of restaurants and stores within walking distance very good location¿
Cons: The only negative was our room was next to a service room so early in the morning there was a lot of noise coming from the maids and cleaning crew other than that it was a great experience¿
Good 7.0
Pros: Breakfast and free cocktails
Cons: Pop machine not working on sixth floor and TV in bedroom not very clear.
Excellent 10.0
Pros: The overall experience was awesome the complimentary drinks the valet parking the access to all amenities was just great.
Mediocre 3.0
Pros: Location
Cons: Rooms has Roaches, housekeeping is not available although the customers are advised housekeeping is offered every other day. Rooms need updating and has poor toilet plumbing
Good 6.0
Pros: Good location
Cons: Paid extra for a room on a high floor and was given a room on the second floor directly across from the elevator, no refund of price difference. Our room was very basic, no lamps or lights by the beds. Way overpriced for what you got.
Excellent 10.0
Pros: The location and that¿s it is nearby the airport.
Cons: The double beds were very small felt like a full sized. Not to comfy to sleep with your partner it is for like one person.
Excellent 8.0
Pros: Excellent proximity to the beach and airport. Fast food and restaurant food also in close proximity.
Cons: Had a problem with the Air conditioner in my room and had to switch rooms which was upsetting because the view changed.
Excellent 10.0
I had a great time with friends
Okay 4.0
Pros: I didn't like much about this hotel. Accommodations were not met at all. You guys know because of Covid-19 things were not granted. No in room service nor was the free happy hour available. Had I known that I would have chosen another hotel to stay.
Cons: Room not cleaned for my whole hotel stay. Kept having to go downstairs and stand in a long line to have my key card re done . Just awful.
Mediocre 3.0
Pros: The pool was nice
Cons: Staff was not helpful and was not very friendly, the room had multiple broken things (2 lamps, showerhead, bath faucet, drain wouldn¿t work) and they falsely advertised the amenities that they had on the website &no longer offered when we got to the ho
Excellent 8.0
Pros: The location & the cafe opened late
Cons: You have to make a reservation for the pool. The cafe didn¿t open until after 10am. I need my coffee.
Excellent 10.0
Pros: Clean rooms, excellent service, great family oriented hotel with great drinks and food.
Cons: Not in walking distance to much.
Okay 5.0
Pros: The pool area was great. The lobby area is really nice as well.
Cons: It could use some updating.
Excellent 10.0
Pros: Staff was very friendly and food was good
Excellent 10.0
Pros: I loved everything bout this hotel
Cons: My card got locked and I had to go down stairs 2 times to fix so me and my family was locked out for 30mins.
Excellent 10.0
The absolute BEST! The staff was amazing! The guard by the pool was the sweetest and the team in the store of the hotel were so nice! Can’t wait to go back
Poor 1.0
Pros: The staff was courteous and tried to help
Cons: The hotel wasn¿t very clean in the room, lots of hair in the bathroom, did not change your linens know your towels on any of the days and I stayed there for four nights. They advertise a restaurant on location, however it was closed. And they didn¿t
Good 6.0
Pros: Location
Cons: parking charge, I think they should not charge the guest
Good 6.0
Pros: Location
Cons: Pool
Good 6.0
Pros: Plenty of hand sanitizer in all areas and casino had dissecting bottles and and had paper towels for customers to clean the machines. Before you used them. Would go again.
Cons: We were not able to connect to WiFi and problems with TV channels. They were nice enough to discount our parking.
Okay 5.0
Pros: was close to everything
Cons: Did not mention the steak house was closed or the casino or the pool
Good 7.0
Pros: Location
Cons: Yes I decided to choose thus hotel because offer entertainment, never offer information that hotel was under construction
Excellent 10.0
Cons: Excellent and good
Okay 5.0
Pros: location
Cons: it shows its age, not very clean.
Excellent 10.0
Pros: Awesome breakfast super staff close to beach
Good 7.0
Pros: Free breakfast and walking distance to what we needed. Spaciest suite was great as well.
Cons: Still trying to hash out mystery charges from the hotel to my cc on file. Not a pleasant view from our room, hotel was under A LOT of renovations, but still had to pay resort fee. When the hotel is done, I definitely recommend it.
Good 7.0
Pros: Location and atmosphere
Cons: Room conditions , currently under remodelation.
Mediocre 2.0
Cons: Construction breakfast
Excellent 9.4
Pros: Clean comfy and friendly
Cons: I can't think of anything I like it
Excellent 8.2
Pros: The beds were great, clean and perfectly firm. Pool was very nice. We liked that they provided chairs and towels on the beach even though it wasn't beachfront. The free happy hour is a huge plus.
Cons: There was a good amount of mold on the tile in the tub- I like to take baths when in hotels because I don't have a tub at home, so this was kind of gross. It is very loud from people in the atrium area as well as the loud music they play in the pool. I still slept pretty well since the beds are far away from the door closest to the atrium. Overall good value for the money. I wish there were microwaves in the room since a grocery store is nearby.
Excellent 10.0
Pros: Everything in this hotel is nice, Happy hour!! Just few blocks away from Ocean park beach.
Cons: The only thing I didn't like is the parking fees ..
Excellent 10.0
Pros: This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!
Cons: The breakfast and the free happy hour made the trip!
Okay 4.5
Pros: I guess the Outback at this location was a plus.
Cons: Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Excellent 8.8
Pros: Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing.
Cons: The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
Okay 4.8
Pros: The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach.
Cons: Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
Excellent 10.0
Pros: Pool
Embassy Suites by Hilton San Juan Hotel & Casino - Carolina
Rated no. 4
8.3
Excellent 8.3
Based on 1,549 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
9.3
Location
8.9
Overall
9.1
Overall 8.2 Excellent
Based on 1,409 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
9.3
Location
8.9
Overall
9.1
Cleanliness
8.5
Comfort
8.5
Facilities
9.5
Location
8.5
Overall
9.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
10.0
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.4
Staff
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
9.2
Facilities
9.2
Location
8.4
Overall
9.0
Cleanliness
8.7
Comfort
8.7
Location
9.0
Services
8.7
Staff
8.7
Cleanliness
8.5
Comfort
8.5
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.5
Comfort
8.3
Facilities
9.0
Location
8.6
Overall
9.0
Cleanliness
8.6
Comfort
8.2
Location
8.2
Services
8.0
Staff
8.3

Okay 5.0
Pros: The location is excellent, walk out to beach.
Cons: The place is run down. The rooms smelled musky. Housekeeping not great. We left room came back at 3:00pm, room Gad. It been cleaned. Had to ask for towels, the person had to call because she did not hv towels in exchange cart. I waited 40 minutes, no towels. The cleaner on the opposite side of the hallway graciously gave me towels. We left and room was cleaned, at that point I felt it was useless.
Good 6.0
Pros: I had a nice view of the beach from my room
Cons: I made a note that it was my birthday in my booking and there weren’t any accommodations made.
Excellent 10.0
Pros: Everything!!!!
Okay 5.0
Pros: The beach and the pool.
Cons: The staff was horrible when checked in I didn’t get information about the hotel. I was completely lost and had to figure out things on my own. The staff was rude and mean whenever I asked a question. The phone didn’t work in the room but the staff’s attitude wasn’t welcoming at all. I wouldn’t stay here again.
Good 7.0
Pros: Beach was good. Room service everyday that was good. Front desk and workers very helpful.
Cons: Breakfast could have either been included or priced at no more than $11.00 for the buffet.
Excellent 9.0
Pros: Beautiful beach and convenient location close to the airport. The room was a little dark but the bed was very comfortable. The staff were helpful without being overbearing.
Cons: On-site food choices were not very exciting but there are some local restaurants a ten minute walk away
Okay 5.0
Pros: the view
Cons: the rooms felt like a hampton or days inn and not courtyard. bathroom sink had brown stuff oozing out. shower was clogged. all pillowcases were dingy and towels.
Excellent 10.0
Loved the location. The staff was very friendly and helpful!!
Excellent 10.0
Pros: Best hotel experience in Puerto Rico! The staff is extremely accommodating and they pay attention to detail. The beach is gorgeous and the pool is a great time. Beach chairs and umbrellas included. Make sure to try the cheddar croquettes at the restaurant
Cons: Just make sure at night on the beach to use the hotels complimentary bug spray to keep away the "no see-ums" they are ankle biters.
Okay 4.0
Pros: The beach that the resort was on was very nice and well maintained.
Cons: The proximity to the airport was undesirable as the roar of the engines of the planes as they took off could be heard and was quite loud. Additionally, the carpeting in the rooms was a bit of a turn off due to the high humidity in the Caribbean.
Good 7.0
Pros: The staff was very helpful and nice.
Cons: The pool was very small. They should have an adult only pool.
Excellent 10.0
Pros: Location and beach access
Cons: restaurant service should improve takes too long, i was waitng on a table more than 30mins just so they can offer me water and give me a menu.
Poor 1.0
Pros: The view was great.
Cons: Customer service was horrible, did get the room I paid for and when I brought up my concerns I was told to check out there is not other rooms available.
Excellent 10.0
Pros: Staff was great and very helpful.
Cons: Not have such a rude bartender “”CARLOS” Douche bag and unprofessional
Excellent 8.0
Pros: Staff was very hospitable. Beach was really easily accessible. Beach staff were great. Walking distance to great shops and food.
Cons: Took a very very long time to get drinks outside at the bar. Hotel room doorknobs were gross some other minor cleanliness issues. Some people were allowed to order drinks at the bar some weren¿t. Pool had a lot of bugs etc floating in it.
Poor 1.0
Pros: I dislike to give so low ratings but honestly this hotel did not meet any of my expectations especially for the star level and amount of money they charged me for two rooms.
Cons: Unfortunately I did not like how expensive their food was, how dirty the rooms were left even after tipping housekeeping, how their icecream machine was broke the entire week, how dirty the pool was, all of their rules regarding where to find pool towels
Excellent 10.0
Pros: location
Cons: parking
Good 6.0
Pros: Beautiful ans very clean. Comfy bed.
Cons: Bar staff not to friendly. The way he talk to us was not very courteous.
Excellent 10.0
Pros: The food
Excellent 8.0
Pros: the area
Cons: loud
Excellent 10.0
Pros: Everything was amazing especially the beach right behind the hotel
Cons: Nothing
Okay 4.8
The price on the site is not what you pay. There’s 18% resort fees added. It’s not really discounted at all. Read the fine print.
Excellent 10.0
This resort was perfect for a quick getaway! No complaints at all.
Excellent 10.0
Pros: Great beach front hotel
Excellent 10.0
Pros: Beachfront! Amazing place, friendly staff!
Okay 5.0
Pros: The beach was gorgeous.and to have the pool available too
Cons: The staff was rude unless u spoke spanish. There were a few nice ones. They have no tominimal options for food unless u want to pay ridiculos prices from their restaurant or the joke of a snack room.they refused to give ice unleas u bought beers or drinks
Excellent 8.8
Pros: The staff was so friendly and helpful. They were also very accommodating. The rooms were clean. We received a free drink voucher and a $5 voucher for the casino.
Cons: The location is not the best. It is isolated from other hotels, there were a few restaurants to choose from, you can hear the planes taking off from all parts of the hotel. The surrounding buildings are unpleasant to look at.
Excellent 10.0
Pros: Nos encantó la piscina el cuarto el servicio fue excelente
Poor 1.0
Pros: Nothing. Want my money back.
Cons: Resort fee that wasn't listed in the price.
Poor 1.0
Pros: The hotel was nice very over priced
Cons: I was infested with no see um bites while there were warnings about staying off the beach or using bug spray I elected to use only the pool but was still bitten with over 50 to 100 bites I was miserable and in severe pain from these bites.
Good 7.0
Pros: Our room was amazing! We had booked an ocean-view room for the night after our cruise ended before catching our flight the next day. We ended up being upgraded to a Junior Suite with an amazing view. We loved spending our day relaxing on the beach!
Cons: We had to check out at 1:00 am to catch a very early flight back. Knowing we would miss our complimentary breakfast, the staff member checking us in offered us a boxed meal to be ready when we checked out. It ended up not being ready and we had to leave.
Excellent 9.1
Pros: The room was very spacious for a family of 4. Food options are good as well with a couple of restaurants. A good stopping point for a day if you are on your way elsewhere. Very close to beach.
Cons: Casino in hotel means that there's always a buzz in the lobby area. Though it is set apart so was not a big deal.
Excellent 8.0
Pros: Room was alright
Excellent 10.0
Pros: The beach area and nightlife
Cons: N/a
Mediocre 3.0
Pros: Noon checkout
Cons: Overpriced drinks, food. 99% of staff were complete snobs as well as the guests. A/c and Fridge only runs for 2hrs before you have to turn it back on. Hot at night unless you wanted to get up every 2hrs and a shoe box sized fridge. Nothing really close..
Excellent 9.4
Pros: Restaurants on the beach had great views and delicious food. Hotel was very clean.
Cons: You get charged for every little thing.
Good 6.0
Pros: The hotel location was awesome and the staff was GREAT! However, the room was dirty when we checked in with urine & feces on toilet seat, chips & crumbs on floor in kitchen & hand prints all over the doors, fridge & walls. a/c broke last 2 nights there.
Cons: Housekeeping should be better managed to make sure when they say "room is ready for guests" it really is ready for guests.
Good 7.0
Pros: Good location and facilities, not a big Hotel, everything was easily accessible.
Cons: Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?
Excellent 9.3
Pros: Staff was very nice and place was beautiful restaurants were very good
Cons: We had a lot of problems with ac first night
Excellent 8.3
Pros: Beautiful hotel right on the water. Staff was very nice and accommodating.
Cons: Airport was very close and you could hear the planes at times. The food at the hotel restaurants was over priced at night. I wish the pool side restaurant was open all day.
Courtyard by Marriott Isla Verde Beach Resort - Carolina
Rated no. 5
8.2
Excellent 8.2
Based on 1,409 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
7.3
Location
9.0
Overall
6.9
Overall 8.0 Excellent
Based on 640 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
7.3
Location
9.0
Overall
6.9
Cleanliness
8.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
6.0
Facilities
7.0
Location
7.0
Overall
6.6
Cleanliness
8.4
Comfort
8.5
Location
9.0
Services
8.3
Staff
8.1
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
8.4
Facilities
7.6
Location
8.8
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.6
Staff
8.4
Cleanliness
8.5
Comfort
8.6
Location
8.9
Services
8.6
Staff
8.2
Cleanliness
8.8
Comfort
8.8
Facilities
6.0
Location
8.7
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.7
Staff
8.5

Good 7.0
Pros: Location was great. Good and clean pool. Nice lobby. Excellent bellboy service. Enjoy the casino
Cons: Front desk staff (Mara) unpleasant. Bathroom not clean. Had to call for soap and face cloth and did no get them.Music too loud area (heard from room) and at lobby. Offered complimentary drink but when presented to staff, we were questioned and initially rejected. Pool food pricing was overpriced.
Excellent 9.0
Pros: EVERYTHING
Cons: The music at the pool area, could have Caribbean music, salsa, merengue. Happy music and not that electronic and fake music.
Okay 5.0
Pros: The facilities (pools and restaurants) are wonderful. There are a lot of outdoor dining space. It's not overly crowded and there are sanitizers everywhere in the hotel. We felt pretty safe seeing that the hotel takes COVID safety seriously (note: they also check the vaccination records during check-in.) The hotel has a direct access to the beach, which was very lovely.
Cons: The noise! We were staying at a lower floor (4th) and could hear the music blasting until 4 AM. And also other guests at the hotel partying up after midnight. The gym also closes fairly early at 7 PM, which really limited the time we can actually use the gym. There are quite a bit of extra costs with the hotel. For example, there are cabanas and lounge chairs at the poolside, but those need to be reserved via Open Table with quite significant extra costs.
Excellent 10.0
Excellent
Excellent 10.0
Pros: The staff is excellent and very respectful. The cleaning service is excellent and accommodative. Valet excellent. The main hall is beautiful.
Cons: Food is very expensive, we ate at multiple high-end restaurants outside the hotel and our food bill was much less compared to the food bill at the hotel restaurant or room service. The rooms are outdated and need to be updated. more staff needed for phone
Excellent 10.0
Pros: The garden, pool at night it was beautiful
Cons: No free breakfast like other hotels
Mediocre 2.0
Pros: Cleanliness
Cons: Tons of things. The room was actually ocean view, the service was slow and the prices were outrageous
Excellent 10.0
Pros: The pools were fantastic and right on the beach. Lovely hotel and staff.
Cons: Microwave was on another floor, would be nice to have one on every floor at least.
Okay 5.0
Pros: The location and the cleanliness of the hotel. The hotel has beautiful grounds.
Cons: The staff were less than welcoming and inefficient. Some staff members were down right rude. At checkin I was not given any information about the hotel facilities or even how to get to my room. Never given wrist bands.
Excellent 8.0
Pros: Location on beach and multiple pools.
Cons: Breakfast coffee @ $7 and no refills.
Excellent 8.0
Pros: Beautiful hotel, gorgeous beach, wonderful staff.
Cons: The restaurants were extremely expensive. Parking was confusing in the surrounding neighborhood was a little sketchy.
Excellent 8.0
Pros: Beautifully renovated hotel 5 minutes from airport. Location within walking distance of many good restaurants. Pool and beach area is very nice. Poolside restaurant is wonderful. Coffee bar in lobby is top notch. Room very comfortable.
Cons: Lacking in customer service. Room was not ready to check in until 6 pm.
Okay 4.0
Pros: Being located on the beach.
Cons: I didn't like that service was extremely SLOW everywhere in the hotel. I didn't like that don't offer information on things to do. Housekeeping only came once during our 5 night stay. The bathroom was small.
Mediocre 2.0
Shower broken my entire trip. No one answered the phone or responded to emails when I tried to have this issue remedied. I ended up needing to use friends shower in other room. And maintenance ended up needing to come to my room 3 times in 3 days because of the shower.
Excellent 10.0
Pros: The beach was located right in back of the hotel and it was very easy to access. The population wasn't high so it wasn't too crowded. plenty room for everyone with social distance. the water was clear, the pool was filtered.
Cons: The concierge was very very slow. The front desk was even slower. Check in & Checkout process wasn't too sufficient.
Good 6.0
Pros: Pool
Cons: Swim up bar closed No concierge 2 hr room service wait Closed restaurant because they were backed up
Excellent 10.0
Pros: The view from the villa was unbelievable!!
Cons: No
Excellent 8.0
Pros: Love the location and the ground of the property
Cons: Front desk staff could be more present. Room smell was a little mildew.
Mediocre 2.0
Pros: Stayed here for 4 days 3 nights made the front aware that the phone in the room didn’t work, i expressed that to 4 different people. Constantly having to come down for everything i needed. Asking for new sheets that were dirty from first ni
Cons: I didn’t like anything except he fitness center . Disappointed never booking again
Good 6.0
Pros: The beach and dog friendliness. Staff were all so caring for the my dog
Cons: Service for getting drinks and food at beach or pool was difficult to get at times. The hotel room door was too easy for my dog to escape
Excellent 9.0
Pros: Food and drinks are awesome
Cons: I did not have a view. My view was the ductwork.
Okay 5.0
Pros: proximity to the airport
Cons: while some staff were great many staff seemed unhappy to be there. could have been friendlier, more helpful.
Excellent 10.0
Pros: The beach, the pool and the lobby was amazing
Cons: The price of the alcohol could be less.
Good 7.0
Pros: The location and pool area
Cons: The check in was terrible arrived early from traveling all day couldn't check in early ok . Had to go up several times after 4 to check in room still wasn't ready. The staff would rather me and my husband sleep on the chairs in lobby.
Excellent 8.2
Cons: We didn't like the partying and the loud music
Mediocre 2.0
Pros: Nothing
Cons: Nothing
Good 6.2
Pros: The front desk staff upon check-in was very welcoming, helpful and informative. I love that the physical integrity of the lobby has not been changed (yet). The entertainment (Calma Carmona) on Thursday night at the lounge was amazingly talented!
Cons: Hilton recently purchased the property and are in the process of a $60-million renovation project. The soft opening was February 5, 2017 -- two weeks prior to our stay. According to the staff we spoke with there are currently only 50 rooms completed and available for rental. This became obvious when the hammering and drilling started at 7:30AM! Sleeping-in while on vacation was impossible. The casino in the lobby has been removed! This use to be a huge draw and great source of entertainment. Evidently there is no plan to replace it. The non-authentic food by the pool was less than mediocre. Although there were only 50 rooms available for rental there weren't enough chairs by the main pool with the swim-up bar to accommodate the guests. What will happen when they are at full capacity? The construction dust near the second pool made it difficult to relax and breathe.
Excellent 8.0
Pros: The location was great
Cons: No microwave for guest to use
Excellent 8.5
Pros: Love the accommodation,cleaning,staff was great Not family hotel,there's nothing for kids even teenager
Cons: It's very expensive,we pay $21.00 dollar just for a bottle of water and a banana smoothie by the pool
Good 6.5
Pros: Beach area is beautiful There are plenty of pool options Lots of eating options on the grounds (all are pricey such as $25 for a burger, fries, and a Coke) Our room wasn't ready even though it was after 3:00pm, so we got a $50 hotel credit! Near an area with good food options like US chains, US fast food, Puerto Rican/Dominican foods, bakeries, pizza, and burgers.
Cons: It felt like overall they need to update the grounds They are charging you based on what the hotel used to be in it's glory days, not what it currently is. Mini fridge kept popping open/didn't cool drinks that well. You need to get to the pool area by 10:00 to get a bed or chair with un umbrella.
Good 6.8
Pros: Beautiful older resort close to Resturants
Cons: Way over priced. Payed 400 total for room for one night and had to pay 50$ to use the pool and beach area. I would never stay at this hotel again.
Okay 5.6
Pros: Ballroom, Restaurant Meat Market and La picolla Fontana, Lobby music, casino A/C of the room was good
Cons: Housekeeping staff were always talking on the corridors in the floor and with there cellphones on with loud music. Curtains of the room were broken Space of bathroom is too small and uncomfortable I tried to call from the room phone to housekeeping and nobody answer it. Floor of the room was not clean after housekepping The A/C of the lobby was too warm
Fairmont El San Juan Hotel - Carolina
Rated no. 6
8.0
Excellent 8.0
Based on 640 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.1
Location
8.5
Services
7.9
Staff
9.0
Overall 7.9 Good
Based on 404 reviews
Cleanliness
8.2
Comfort
8.1
Location
8.5
Services
7.9
Staff
9.0
Cleanliness
8.1
Comfort
8.1
Location
8.4
Services
7.8
Staff
9.0
Cleanliness
8.4
Comfort
8.2
Location
8.6
Services
8.1
Staff
9.0
Cleanliness
7.8
Comfort
8.1
Location
8.4
Services
7.7
Staff
8.9
Cleanliness
8.2
Comfort
8.1
Location
8.4
Services
7.5
Staff
8.9
Cleanliness
8.5
Comfort
8.3
Location
8.7
Services
7.8
Staff
9.2

Good 7.0
Pros: Convenience, near beach, parking
Cons: The rooms on the 1st floor really need a more secure door. They do not make you feel safe. Next time I'll request a room on the 2nd floor.
Good 6.0
Pros: The location was convenient.
Cons: The microwave breakfast. The breakfast would have been better if they had actual physically cooked foods as well as a fresh fruit selection.
Good 7.0
Pros: This is not a multiple stars hotel, it’s a comfortable place with reasonable rooms to stay. The location its exceptional, you are at Isla Verde heart. Its pet friendly, we went with our Great Dane. WIFI was good.
Cons: Bathroom was small, but it fit its purpose very well. You will notice the wear of some furniture, but they also fit the purpose of our visit. A renewal of some furniture and bathroom will give a couple of stars to this place.
Good 7.0
Pros: Property could use some maintenance.
Cons: Rooms where not isolated enough from noisy traffic.
Excellent 9.2
Pros: Great location close to the Isla Verde beach. Really helpful and nice staff.
Excellent 8.8
Pros: Staff was helpful! A+ Great location. Close to the beach also airport and few restaurants.
Cons: Breakfast wasnt all that Not enough blanket Seeing that its close to an highway mean traffic noise but i managed at night to sleep
Villa Verde Inn - Carolina
Rated no. 7
7.9
Good 7.9
Based on 404 reviews
Details
Reviews

Cleanliness
9.4
Comfort
8.9
Facilities
8.3
Location
8.5
Overall
8.6
Overall 8.6 Excellent
Based on 11 reviews
Cleanliness
9.4
Comfort
8.9
Facilities
8.3
Location
8.5
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
9.5
Comfort
9.0
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
9.5
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.0
Comfort
6.0
Facilities
4.0
Location
2.0
Overall
4.0

Excellent 10.0
Pros: Spa. And service
Cons: The beach cafeteria takes too long and always gets the order wrong
Okay 4.8
Pros: Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.
Cons: This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.
Good 7.6
Pros: Friendly staff.
Cons: Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.
The Ritz-Carlton, San Juan - Carolina
Rated no. 8
8.6
Excellent 8.6
Based on 11 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.2
Facilities
8.0
Location
8.8
Overall
8.2
Overall 8.4 Excellent
Based on 7 reviews
Cleanliness
8.8
Comfort
8.2
Facilities
8.0
Location
8.8
Overall
8.2
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.3
Comfort
8.0
Facilities
8.6
Location
10.0
Overall
9.3
Cleanliness
9.3
Comfort
9.3
Facilities
8.0
Location
8.6
Overall
8.0

Excellent 8.0
Pros: View every morning. Friendly staff. Secure place to stay
Excellent 9.7
Pros: Location; value; friendly staff; bar/restaurant; views; music/atmosphere; gardens; wifi;safe in the room and huge closet; air conditioning worked very well breakfast included; parking free and available; staff helped me check-in for flight and print boarding passes; airport nearby. Incredible bargain amongst expensive Isla Verde hotels with an excellent reasonably priced restaurant and bar with spectacular view
Cons: Bed against the side wall, so one of you must climb in and out of the bed; couldn't get much hot water in the shower
Excellent 8.8
Pros: Friendly staff, and clean comfortable rooms
Cons: At check in, I was told kitchen was open until 10pm. Upon arrival to the restaurant at 9:20pm, I was told the kitchen was closed.
Excellent 9.1
Pros: Location
Cons: No extra parking for guest and they only had valet parking for an extra charge. Very small parking area.
Excellent 10.0
Pros: Friendly staff, great location.
La Playita - Carolina
Rated no. 9
8.4
Excellent 8.4
Based on 7 reviews
Details
Reviews

Cleanliness
8.2
Comfort
7.9
Facilities
7.0
Location
8.7
Overall
7.2
Overall 7.5 Good
Based on 1,294 reviews
Cleanliness
8.2
Comfort
7.9
Facilities
7.0
Location
8.7
Overall
7.2
Cleanliness
6.8
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.0
Comfort
6.6
Facilities
7.3
Location
9.3
Overall
7.3
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
7.7
Staff
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
7.2
Location
9.2
Overall
8.4
Cleanliness
7.2
Comfort
6.8
Facilities
7.1
Location
8.1
Overall
7.0
Cleanliness
8.2
Comfort
7.8
Location
8.8
Services
7.2
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
5.3
Location
8.9
Overall
7.3
Cleanliness
8.2
Comfort
7.9
Facilities
7.8
Location
8.7
Overall
7.4
Cleanliness
8.0
Comfort
7.6
Location
8.7
Services
7.4
Staff
8.2

Poor 1.0
Pros: I like the convenience of being on time for my 6:15 am flight
Cons: Where to begin , the girl that check us in had a an attitude as if she was annoyed that I had a hispanic last name and only spoke english. She also was talking about how annoying the people that where calling for options to eat. She was extremely rude she doesn’t know the definition of customer service at all. When we got to the room it was decent but found hair on the bed which definitely wasn’t mine. Then we called downstairs to the restaurant and I asked if the chicken I was about to order was chicken breast and they said ummmmmm its just parts of the chicken. I was like ok what parts ummmm just parts. Then we ordered because we had really no choice plus it was convenient. Oh boy biggg mistake my chicken was extremely nasty and my husbands shrimp with fries and salad where all together and were mush. We definitely will not be recommending the restaurant. I also asked for extra blankets which NEVER CAME . Honestly the only reason I would stay again would be because I have an extremely early flight but DO NOT RECOMMEND FOR A LONGER STAY.
Mediocre 3.0
Pros: Breakfast was good. Restaurant staff very nice. Food marginal. Close to the airport so you could hear all the Planes coming and going all night
Cons: Everything too small and too noisy. People coming and going all night long and the planes too
Okay 5.0
Pros: Breakfast was good with made to order omelets by a very friendly staff member. Appreciated that the breakfast room opened at 5am so we could grab a quick bite to eat before catching for an early morning flight.
Cons: Dinner was disappointing. Food was very slow to come out of kitchen. Service was disorganized although our waiter was courteous and apologetic. No condiments readily available. Both fish entrees were overcooked and the salmon tasted very "fishy". I'm not sure what the $20 resort fee covers as this property is mainly used by people making flight connections.
Excellent 8.0
Cons: Hard to find and long walk from terminal
Excellent 8.0
Pros: BREAKFAST!!! and the fact that is right there at the airport when you have to take an early flight.
Excellent 10.0
Pros: convenient, modern, comfortable beds, friendly staff
Cons: bathtub needed a mat, it was slippery and felt uneven
Good 7.0
Pros: st the airport
Cons: tv not working. notified front desk no one ever showed up
Excellent 10.0
Pros: Located in the airport- airlines check in 5 minute walk - breakfast made for you with additional choices- staff printed boarding passes for an overnight lay over in San Juan Puerto Rico this is the hotel!
Cons: No!
Mediocre 3.0
Cons: Everything
Excellent 10.0
Pros: Location. Clean. Staff. All amazing
Cons: Restaurant is expensive and the food was super salty.
Excellent 10.0
Pros: The staff is amazing!!
Cons: Good experience
Okay 5.0
Pros: Nice room upon arrival.
Cons: Room didn't get cleaned not restocked on towels and soap, especially with COVID-19 no soap to wash hands is horrible. No access to anything the restaurant they provide is limited and once closed you have nothing. No shuttles or anything
Excellent 9.0
Pros: Convenient to be right in the airport. It also had a restaurant which was convenient.
Poor 1.0
Cons: First thing the TV control, TV not working,there was no toilet paper, loud music all night long, the breakfast was not complete,
Poor 1.0
Pros: Location
Cons: Staff. We came @ 2AM and we were placed in a connected room. The other room had 2 babies that started to cry around 3 am with no sound insulation. Nothing is wrong with a baby crying. However hotel staff must take noise into consideration.
Excellent 10.0
Pros: So convenient to get to the main gate. We were nervous about having a 5 am flight with the current curfew (12 am-5am) in Puerto Rico. We didn't know if we would get a cab or Uber easily. This hotel gave us peace of mind about getting to our flight on time
Excellent 10.0
Pros: Location
Excellent 8.0
Pros: Just a short walk from luggage carousel
Cons: A bit noisy
Excellent 9.0
Pros: Que estaba en el aeropuerto
Cons: No me gusto el cuarto el ba¿o y el ruido del cuarto del otro cuarto
Mediocre 2.0
Pros: I found a strand of black hair on the inner sheet. Mine is short and blonde. That grossed me out. It means that the sheets were not changed. In this climate of Covid 19 that is unacceptable. I'm not a happy camper.
Cons: I paid ---- for that room not --- at Motel 8. Very disappointed.
Okay 5.0
Pros: Our room was relatively clean. However the best part was the bartender/waitress  at the on site restaurant. She was very pleasant
Cons: Small rooms. No choices in food. Did not offer much for families
Poor 1.0
Pros: The location is convenient.
Cons: The shower there is bad. Basically you will have to wait for about 20 minute to let the system run hot water out. I didn't figure out that trick when I took a shower first. I had a cold shower. And, the room is pretty cold which we were unable to control
Excellent 9.0
Pros: updated furniture, bedding, bathroom. all extremely clean. staff did a terrific job ensuring safety protocols were followed. excellent communication through the booking service and late check in. Very good breakfast sandwich and oatmeal in the morning
Cons: bathroom has a lovely new shower however the glass wall doesn't go far enough to enclose the space and keep water in the drain area so, water escapes to floor.
Excellent 10.0
Pros: Quick check in
Good 6.0
Pros: convenience of just walking across to the airline terminal.
Cons: I stayed in the past and it was much more luxurious, not to mention spacious. This time I felt like I was staying in a dorm room. the room was very small, no microwave, no refrigerator, shower/tub very small. I was very disappointed.
Good 7.0
Pros: easy access to my flight no hassles.
Cons: Under construction.
Good 6.0
Pros: Location
Cons: Breakfast employees could be welcoming not grumpy kind of people. Breakfast was poor. No eggs, burned bacon and some very thin mini pancakes (some of them darkened)
Good 7.4
Pros: location
Cons: noise
Excellent 10.0
Rafael's service at the counter was a great help. I explain all the facilities and services I had. The room and the bathroom all very clean. Breakfast varied very rich and free. The restaurant with an excellent menu, and especially all the staff super friendly and very willing to help. Experience to be able to repeat. My room and the rest of the facilities were clean and the staff was very professional. I will definitely stay at this hotel again.
Excellent 9.4
Pros: Breakfast, cleanliness and personnel.
Cons: The Rate!
Okay 4.8
Pros: The Bar on the 2nd floor
Cons: Leaking toilet and BED BUGS.
Excellent 8.0
Pros: it is clean, comfortable and has easy access to the terminals
Cons: we were on the restaurant floor, it was loud.
Okay 4.0
Cons: I didn't like that I paid $89 for my stay on kayak and then when I checked in they made me pay $122 to stay their one night.
Mediocre 3.1
Pros: Dingy, moldy, and expensive. Oh, and it makes you feel like you're being punished for something.
Cons: Room carpets that make you want to keep your shoes on, smell of mold, and sense if despair.
Mediocre 3.7
Pros: It was inside the airport. The breakfast was pretty good.
Cons: The room was small, and smelled like mold. In addition, it was super cold and the AC vents hit us right in the face. we ended up turning the AC off since my daughter started to cough a lot. The hotel is over priced. I paid $150 for the night. The only way I would stay here again is if the hotel rates were reduced.
Excellent 9.4
Pros: The room was clean and comfortable, the breakfast the next morning was much appreciated and delicious! The staff was really great and welcoming. Again, the room was really really clean and after flying all day, it was great to not have to worry about that.
Cons: The hotel was hard to find and a little scary to walk to in the middle of the night. There are barely any signs to tell you where to go and I got lost three times on the way there. I come from Alaska and the rooms are freezing. No matter what I tried, I barely got it warm up to 62 from the 50 it was set to when I got in.
Okay 4.0
Pros: There was a roach in our bathroom and the temp of the room was a challenge to get right. The free breakfast was ok.
Excellent 8.5
Pros: The hotel room was exactly what I needed for my one night stay. The room was clean although small, but it suited my needs quite well. The restaurant offered good food and I found hot tub area was quite relaxing during the night as this was the only time I was there. I was unable to partake of breakfast as my flight required a check in prior to when the breakfast started. There was even a fitness room. Staff was really friendly and accommodating. Would've gotten more stars if price was lower.
Excellent 10.0
Pros: Convenience to the Puerto Rico airport. We only needed it as an overnight between flights. Good breakfast.
Excellent 9.4
Pros: Location
Cons: Advertised two hot tubs but they only had one.
Good 6.0
Pros: Clean room Not well maintained hotel Too expensive for what they offer
Excellent 8.0
Pros: Well lit hallways, felt safe. Convenient for late/early flights.
Cons: Being it is an airport hotel, there was jet noise. Bed was a bit too firm for me. Wish it was cheaper.
Excellent 8.0
Pros: Very convenient.
Cons: A little pricey.
Excellent 10.0
Pros: Great staff, clean room, hot tubs, fitness room, etc, very convenient
Cons: Nothing to complain about
Excellent 9.4
Pros: Right in the airport. Very convenient and met our every need.
Good 6.8
Pros: I liked how it was close to check in
Cons: Small bathrooms. Little hard to find the entrance
San Juan Airport Hotel - San Juan
Rated no. 10
7.5
Good 7.5
Based on 1,294 reviews
Details
Reviews

Cleanliness
8.0
Comfort
7.8
Facilities
4.5
Location
8.9
Overall
6.6
Overall 7.4 Good
Based on 376 reviews
Cleanliness
8.0
Comfort
7.8
Facilities
4.5
Location
8.9
Overall
6.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.9
Comfort
8.0
Location
9.0
Services
7.4
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.0
Cleanliness
3.0
Comfort
2.0
Facilities
2.0
Location
4.0
Overall
2.0
Cleanliness
8.1
Comfort
7.7
Location
8.9
Services
7.1
Staff
8.1
Cleanliness
7.7
Comfort
7.2
Location
8.7
Services
6.9
Staff
8.1
Cleanliness
8.3
Comfort
7.8
Location
8.9
Services
7.3
Staff
8.4
Cleanliness
7.4
Comfort
7.3
Location
8.2
Services
6.3
Staff
8.2

Excellent 10.0
Pros: Close by the beach, restaurant and bars. It's pretty noisy but who cares if your tired you can sleep! Plus you don't go to Puerto Rico to sleep! 🤣
Cons: N\A
Good 7.0
Pros: Walking distance from the beach and easy access from street
Cons: Unable to change A/C temperature, you have to call for someone to change it with remote. No little fridge in room to keep at least something cold to drink.
Mediocre 2.0
Pros: Next to the beach
Cons: Poor place waste of money you can't even control the a.c and to get a towel was pulling teeth.
Good 7.0
Pros: The parking the outdoors and super clean place. Nice shower and beds.
Cons: There was no ice. You could use their refrigerator... but the kitchen was closed and they had to put things in the fridge for u. Weird. Also there's buzzer to come in at night. When we got there there was no receptionist.
Excellent 10.0
Pros: Location!! Right by the beach and airport.
Good 6.0
Cons: I had to wait over 30 minutes for check in. They need to have more personnel available for such a busy time
Poor 1.0
Pros: The location is great and they offer parking,
Cons: Unfriendly staff. Tiny, cramped room next to the front door in which the windows in both the room & the shower looked out into the lobby. Impossible to block the light. The metal gate in front banging shut all night. Paper thin walls. The absolute worst.
Excellent 8.0
Pros: Close to everything and beach
Cons: Small beds
Good 7.0
Pros: It is located on the main avenue and the beach is in the back. The hotel can use some updated furniture.
Cons: No hot water.
Poor 1.0
Pros: Location to the beach
Cons: Do not plan on sleeping. Every room has old windows that do not close properly, I walked around and looked just to be sure. You hear every noise outside like it was in your room. Every car horn, motorcycle, and person walking on the sidewalk. Horrible.
Mediocre 3.1
Pros: The staff was fine but everything else was bad
Cons: The room was nothing like the pictures , very old rooms , no AC controller , the bathroom was resty and old , don’t worth what I paid not at all , they charge my card extra $200 and only god knows if I’m going to get it back , my advice to you if you wann enjoy you vocation find another place , this place not right for vocations
Good 7.4
Pros: Clean room. Comfortable bed. Location. Pleasant staff.
Cons: No washcloths. Just the basics.
Borinquen Beach Inn - San Juan
Rated no. 11
7.4
Good 7.4
Based on 376 reviews
Details
Reviews

Cleanliness
7.4
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
7.6
Overall 7.6 Good
Based on 68 reviews
Cleanliness
7.4
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
7.6
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
8.0
Cleanliness
6.0
Location
10.0
Overall
8.0
Staff
10.0
Value for money
8.0
Cleanliness
9.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
2.0
Cleanliness
7.7
Comfort
8.0
Facilities
8.0
Location
8.9
Overall
7.7
Cleanliness
3.0
Location
7.0
Overall
4.7
Staff
5.0
Value for money
4.5
Cleanliness
7.0
Comfort
8.0
Facilities
7.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0

Mediocre 2.0
Pros: Directly at the beach and nice location.
Cons: Housekeeping provided every 5 days, you can ask for towels etc, but after several days the room gets too dirty. Bed was big but terrible comfort, the hotel needs massive update of guestrooms, furniture etc. The staff is doing you a favor if you ask for service! The mentality is not service minded and the price point is too high for this. The breakfast restaurant is open on one day, closed the other day and only open for half-board guests the following day. The beach attendant is cursing when you ask for spot close to the water and is very unfriendly. Overall a very bad experience, only positive is the location and the rooftop bar/restaurant is decent.
Excellent 10.0
Pros: Location & staff were perfect!
Cons: Rooms aren't as advertised & could be updated.
Excellent 8.0
Pros: The location was great! It was steps from the beach. I was close to food, pharmacy.
Cons: There was a small leak in my bathroom but the staff moved to another room with a better view. T
Excellent 10.0
Pros: on beach!!! and the valet was excellent man was very respectful and great full for tips fast worker. really loves his job!!!
Cons: Didn’t like that second night of being there going to top level to have dinner again and found out menu was changed. Not one thing on menu we liked after being changed due to new owner
Good 7.0
Pros: Proximity to the beach and price of the room.
Cons: Communication at check in that we were not able to charge meal from rooftop restaurant to our room.
Poor 1.0
Pros: the view
Cons: overpriced facility with no hot water majority of the stay ..you had to pay 15$ for parking when someone that comes for the day is 10$
Excellent 10.0
Loved my visit here! The hotel was modern, clean and beach access was great! Beautiful ocean views. I highly recommend this hotel and will definitely go back when I visit the island again!
Good 7.6
It was a decent place for the price, it is right on the beach. Our room was clean, but getting fresh towels and things was a bit difficult at times. Don't bother with the restaurant on the roof tho, you can find a better and cheaper meal any other place.
Excellent 8.4
Our room was perfect with a king bed with balcony and beautiful view. Rooftop pool was nice. Only cons are no Breakfast, the rooms could be a little bit cleaner and bed could be more comfortable with better sheets and blankets. But other than that our stay was perfect!
Good 6.0
Seriously dissatisfied, I read the review about the bugs but neglected them. But finally understood. Lesson learned.
Excellent 8.0
Pros: The location was amazing!!! Literally steps from the beqch
Cons: It¿s a little outdated... I didn¿t like the dark hallways or small pool
Mediocre 2.0
I wait hour for my room and went I go to the elevator the people no use the masks. No body say nothing went I go use the pool have kotea and so dirty and I go the next day stay the same Im trays go for lunch but say is a 11am so late went arrived a restaurant she say sorry but not ready about one hour because no have the menu ready. Personal I no come back never.
Mediocre 3.2
The location is perfect but the staff and rooms are horrible. No vending machines and hotel check in is at 4pm. Our room was not available u til almost 8pm. No hot water or towels. I travel often and this was my first time and last time at this hotel!
Good 6.0
Pros: The location is great and the rooftop bar is great.
Cons: The rooms were not worth the price. Weird smell and no mini fridge.
Poor 1.0
Pros: Location
Cons: Room , the towels feel like they are 20 years old The room the put us is literally next to the elevator
Poor 1.0
Cons: This is not a good hotel for those traveling with kids. It is a party atmosphere and we saw guest smoking marijuana and doing other drugs at the pool.
Excellent 10.0
Pros: The location of this hotel is like no other. the staff was so accommodating about our early flight in and our late flight out by providing towels for the beach, luggage storage and travel advice - the rest was amazing too. I would 100% stay again
Cons: The Mist rooftop was a bit pricey however you pay for the views/ experience and amazing staff and it makes it worth it
Excellent 10.0
Pros: The protimy to ocean and airport.
Excellent 10.0
Cons: They were not able to provide us two queen beds.my daughter had to sleep with myself and my husband on a king bed, other than that it was an excellent service and hotel.
Okay 5.1
Pros: The location across from the beach is very good
Cons: The hotel is more of a 2 1/2 star hotel. The location is great, the beds are clean and comfortable but the rest of the room is old, tile floor cracks and broken, bathroom small and needs renovation. The hotel restaurant only serves breakfast. The roof bar-lounge serves reasonable bar food. Overall the services is unethusiastic and slow. Again a very good 2 1/2 star hotel not a 4 star
Poor 1.0
Pros: The view and the walk to the beach
Cons: My sister in law stepped on a big plastic bottom of a champagne flute and when she went to go inform someone they looked at her like it happens all the time when we spoke to the shift manager she offered us two vouchers for free breakfast out of 7 of us
Excellent 9.0
Pros: Buena localización ,servicio y limpieza.
Cons: Los cuartos son muy pequeños.
Good 6.0
Pros: Location.
Cons: Really simple room. I pay $36 gor resort fees and . $25 for request 2 beds. I think is expensive.
Excellent 8.0
Pros: Staff and location were amazing. Unfortunately they did not have any rooms work microwaves but we lived through it.
Cons: Yes, the entire hotel did not have microwave.
Excellent 8.0
Pros: Location! The beach is great in this area.
Cons: Pool is not as big as it appears online. No outlets near the bed. My room wasn't cleaned very well and I left tips daily.
Excellent 10.0
Excellent service, nice view, relaxing place, clean rooms, delicious food and excellent body massage. My first time at this hotel and the experience has been pleasant. The food is delicious, friendly and helpful employees. The massage room was a very relaxing experience with an ocean view, thanks to Eduardo and Claudia. See you soon Totally recommended for a pleasant stay in San Juan Puerto Rico. The hotel for its part very good day super comfortable!
Excellent 8.8
Pros: Location and the room was comfortable.
Cons: Would’ve been perfect but when I asked for a taxi To Avis they sent me to the wrong one. Had to get another taxi from that Avis to the correct one... forty dollars later
Good 6.0
Cons: Not a 4 star property.
Excellent 10.0
Pros: Proximity to beach, chairs and towels provided.
Cons: Very slow elevator.
Excellent 8.0
Pros: I liked everything, food, amenities, service etc
Cons: At the end of the vacations the valet parking man did not respond efficiently and one moment with clean staff did not clean everything at the dorm.
Okay 5.0
Pros: location-oceanfront. great mattress and pillows. Rooftop lounge and pool was special. Comp breakfast was very nice and good. We had some special requests that staff quickly met. Actual water wall in elevator was pretty neat.
Cons: kind of odd furniture and placement in room. They ran us off supplied beach chairs at 5:00. Way too early to call it an afternoon. A small frig in room would have been nice.
Good 7.0
Pros: Beach
Cons: Asked for 2 beds n got one king with my daughter
Good 7.0
Pros: The location is perfect for relaxing on the beach and it's steps away from restaurants and drug stores. The staff were very professional, attentive, and courteous.
Cons: Extremely shower water pressure. Windows were extremely dirty. Even on the day of window cleaning, that did not improve the look of the windows by much. The age of this place is showing. When wash cloths were collected, they were often not replaced.
Okay 4.0
Pros: It was right on the beach.
Cons: The first room given had roaches.
Excellent 8.0
Pros: Quiet, even next to the elevator. Friendly staff. Value.
Cons: 15$ for valet parking, no choice.
Okay 4.8
Pros: The location and view
Cons: The extreme lack of cleanliness. The food was deplorable as well.
Good 7.7
Pros: Convenient location, helpful staff, and good wifi.
Cons: Shower temperature was nearly impossible to control, shower head flow poor. Room was tiled rather than carpeted.
Excellent 10.0
Pros: This place is great. Clean comfortable room with WiFi. The staff is very nice and helpful. There are two restaurants on site - one is on the rooftop with a pool. If you want to journey out for food, there a two bar/restaurants just down the street that are very friendly. The location is not on a main road, so there is no hustle an bustle in front of the hotel. Towels and chairs are supplied on it's beach front location. I have been here twice and am definitely coming back again.
Excellent 8.8
Pros: The staff made the experience even better! Everyone was super nice, but Dani, the bartender that works the rooftop bar, made me want to plan another trip there. He was super attentive and even brought us drinks while we were lounging by the pool! I never had to repeat what I had ordered with him. I could also see that he remembered what everyone else ordered as wel. So if you wanted a refill, he already knew what your drink of choice was! Super amazing personality!
Okay 4.8
Pros: Location great. Staff very helpful.
Cons: Mist bar too windy. Hotel looks terrible during day but hides it all at night with darkness and blue lights. Gym is worst I have ever experienced. It is empty of equipment and miniature. Pool is overly small. I have been all over the world and this was the worst value for my money ever. This is truly worth $150 per night max.
Okay 5.7
Pros: Location is pretty good -- right across from the sea, and in the middle of Isla Verde.
Cons: Looks like an poor old building with a little jazzed up lighting to make it "hip" -- and charge the extra $$$. For some reason staff seemed bored and unfriendly (in total contrast to other good hotels in SJ -- like El Convento, and the Vanderbilt).
Okay 5.7
Pros: Friendly staff Waterfall in elevators
Cons: Biting sand fleas on beach Not oceanfront...Road separates hotel from beach Creepy drowned woman photo on bedroom ceiling Loud sounds from rooftop bar radiate into room Small bathroom Hard mattress
Excellent 8.0
Pros: Nice chick place. Rooms are good, only mattress under you might report its excessive mileage it loud fashion. Otherwise nice stay. good roof top bar and restaurant food is great.
San Juan Water And Beach Club Hotel - Carolina
Rated no. 12
7.6
Good 7.6
Based on 68 reviews
Details
Reviews

Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
6.0
Overall
8.0
Overall 6.5 Good
Based on 1 reviews
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
6.0
Overall
8.0
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
6.0
Overall
8.0

Tarpon's Nest Lodge - Carolina
Rated no. 13
6.5
Good 6.5
Based on 1 reviews
Details
Reviews

Cleanliness
6.6
Comfort
6.8
Facilities
5.8
Location
8.3
Overall
6.5
Overall 6.9 Good
Based on 439 reviews
Cleanliness
6.6
Comfort
6.8
Facilities
5.8
Location
8.3
Overall
6.5
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
9.3
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
6.7
Comfort
7.0
Location
8.5
Services
6.6
Staff
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
4.0
Cleanliness
6.6
Comfort
6.0
Facilities
6.0
Location
8.3
Overall
6.6
Cleanliness
6.6
Comfort
6.6
Location
8.2
Services
6.4
Staff
7.5
Cleanliness
6.4
Comfort
6.7
Facilities
6.0
Location
8.1
Overall
6.0
Cleanliness
7.0
Comfort
7.5
Facilities
4.0
Location
8.9
Overall
4.0
Cleanliness
6.9
Comfort
7.3
Location
8.9
Services
6.8
Staff
7.4

Excellent 8.0
Pros: Great location, awesome east views, easy to find, security throughout.
Cons: The parking garage is not well lit on all floors, some not at all. Very tight corners, must have a small car.
Excellent 10.0
Pros: Everything
Good 7.0
Pros: The fact we appreciate our stay would like to come back soon one love peace
Cons: Just a few upgrade like lightning more around garbage and a little fixing
Poor 1.0
Pros: I had no hot water my entire stay .. my balcony door didn’t lock.. I had no bedding set for the pull out sofa.. also the WiFi code wasn’t giving to me at check in or parking arrangements .. This was worst stay ever .. I wouldn’t recommend know one to stay at this facility .. also there was No way of contacting the front desk .. I mean just horrible stay..
Cons: everything about this hotel was horrible
Excellent 9.0
Pros: The hotel itself was nice overall. I could walk 7 mins to the beach and it's not too far from restaurants.
Cons: A lot of the amenities were closed due to Covid and the room wasn't anything special.
Excellent 10.0
When we arrived they treated us very well. Lobby area looks very modern and beautiful. The room was comfortable with everything Up to kitchen and everything. You have access to a beach club. The staff helpful and accommodating. The lobby is the most beautiful they have and the pool is very good. Breakfast was included which was also a success. One of the waiters named Luis Rivera both days treated us very well and kindly. Very good I recommend it and when I can I would stay again.
Okay 5.0
Pros: The beach
Cons: Originally was put into 661 which had no shower - altho the clerk claimed it did it did. They changed the room to 562 which had a shower - water ran between cold and tepid for a few days, then warm. No hair dryer. Considering the price of the room -
Okay 5.0
Pros: The staff was amazing. We had a lot of problems, which I the staff handled gracefully. I will say that I expected to hear from the manager at some point with the issues we encountered but we did not.
Cons: The hotel advertises renovated rooms and grounds. While the lobby and pool area, and main floor are beautiful, the rooms and hallways are not all that way.
Excellent 10.0
Pros: Customer Servive
Cons: Breakfast could have been better. But, was not bad.
Okay 5.7
Pros: The lobby
Cons: Not enough parking. Not security in the parking area. The room wasnt like show on the pictures. The pool close to early 7:00pm. Towel service was bad, have to waitn a lot for the towel because the didn’t have clean
Excellent 8.5
Pros: No kitchenette , nice balcony nice rooms and bathrooms not no tube ! Only stand shower . No closer or draws to put clothes the hangers were very few . I think they put the whole people in east side the building and black in wester side the building . The lounge is no the best they barely have anything gong on the pool is nice but very dead . The area locating its Beatuful close to everything so we spent most time outside the bed is very very comfortable . One think there is no way put the heat in the room if you cold for some reason everything is ac only . They charge you a resort fee when I was told that everything was already included in my stay but hey don’t mind supporting the plo . The gym is very small and I woood expect more stuff in there. Overall good hotel I ll give 4 stars
Cons: Bed , room design , the location , area and balcony
Excellent 9.7
Pros: Excellent rooms with a kitchen. Free parking and breakfast. Excellent cafe. Staff was very nice. Beach hotel and pools. Nothing to complain about.
Okay 4.5
Pros: The Manager was very helpful, unfortunately I had to go to her to address my problems. Room space was generous and the swimming pool is good.
Cons: Some items went missing and no one was able to find it. In addition, at the check-in, I was told that the beach chairs were included in my reservation, but when I tried to get them I was charged 8 dollars!
Okay 5.7
Pros: Location
Cons: Bathroom toilet had a handle like a urinal to flush Not as clean as it could have been Rooms need some updating Booked a room with king bed and wound up getting two doubles
Okay 4.2
Cons: Very dirty bathroom and room
Okay 5.7
Pros: We liked the location of the hotel. Lots of restaurants in walking distance.
Cons: This is an old hotel. It is undergoing some renovation though. We had no hot water in our shower and complained several times. It never was resolved.
Good 7.7
Pros: Loved having a small kitchen in the room! Balcony overlooking ocean was nice. Can't beat location (short ride to old san juan, plenty in isla verde, 45 min to rainforest).
Cons: What felt like the entire place was being renovated so the noise and construction areas were less than desirable.
Excellent 8.8
Pros: Location and beach access
Cons: Pay for wifi
Excellent 8.0
Pros: Accomodations were good! Staff friendly!
Cons: Bad 70's decorating! Needs to be gutted!
Máre St. Clair Hotel - Carolina
Rated no. 14
6.9
Good 6.9
Based on 439 reviews
Details
Reviews

Cleanliness
6.3
Comfort
6.1
Facilities
6.1
Location
8.0
Overall
6.8
Overall 6.0 Good
Based on 2,409 reviews
Cleanliness
6.3
Comfort
6.1
Facilities
6.1
Location
8.0
Overall
6.8
Cleanliness
6.8
Comfort
9.0
Facilities
8.0
Location
8.0
Overall
6.4
Cleanliness
6.3
Comfort
6.2
Location
8.0
Services
5.9
Staff
7.5
Cleanliness
5.0
Comfort
5.5
Facilities
5.0
Location
7.5
Overall
6.0
Cleanliness
7.5
Comfort
8.5
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
6.2
Comfort
6.0
Location
8.0
Overall
10.0
Services
5.7
Cleanliness
6.0
Comfort
5.9
Facilities
5.0
Location
7.9
Overall
6.0
Cleanliness
6.4
Comfort
6.2
Facilities
4.6
Location
8.1
Overall
6.0
Cleanliness
6.2
Comfort
6.1
Location
8.2
Services
5.8
Staff
7.3

Mediocre 2.0
Pros: nothing!
Cons: the room are horrible - bathroom is so small - facility and furniture is so old. There were cockroaches around.
Excellent 10.0
Pros: Last minute stay. The staff was great. Dianna helped me so much. I felt at home. Alphonse I apologise if I got your name wrong you helped me when I arrived so early in the morning.Thank you all. The two beaches were walking close warm and clean. I will be back.
Cons: I could have stayed longer.
Okay 4.0
Pros: The staff was great.
Cons: It was very expensive for been like a cheap Motel. I can hear the persons staying next to me talking. A girl got stuck on the elevator, so we decided to use the stairs. I would never visit this place again. Please don't go with your family and kids. It doesn't seem a place safe for them.
Mediocre 2.0
Pros: location is fairly good - walk to the beach / close to the airport
Cons: major need of an update and refurbish. Sheets were dirty, shower leaked all night, door didn't feel like it locked securely, very run down, smelly and dingy. the elevator was so slow you could walk up and down to the 6th floor many times over before it arrived.
Okay 5.0
Pros: Was kind of clean,, still waiting for my official receipt
Cons: They never asked for covid vaccination card,, nor blood test. Also they need to have more warmer blankets in the rooms.
Excellent 8.0
Pros: Bed were confortable, a/c was fine.
Cons: when I pulled the blanket I found a nickel, so it seems that bed (room had 2) wasn't cleaned.
Okay 4.0
Pros: convenient location.
Cons: Shower only had extremely hot water. had to get wash cloth from front desk. elevator was marginal.
Poor 1.0
Pros: No towel no toilet paper no soap no toothpaste very poor service
Cons: Customer service care, room not as expected had to call the front desk twice for towels, toilet paper and soap and they took for ever to bring to the room.
Good 6.4
But is too small
Okay 4.0
The units are extremely old, the ac don't work very well, internet was a joke. Security was even a bigger joke, would not leave any valuable in the room. Room service staff where great but the mgt staff left to be desired. These units are a motel, the images they use are not accurate, to the rooms maybe the villas not the rooms. Would not visit again
Okay 4.0
The room was dirty they never changed the beds it had blood spots I asked for new ones and never got them
Excellent 10.0
Perfect hotel
Mediocre 2.0
Wow this is a joke. The hotel worth 10$ a night. It’s old, it’s stinky, it’s noisy. I would definitely don’t trust the previous reviews on it like I did. The pictures look way too good for the real place.
Good 6.0
Pros: It was clean for the most part but the bed sheets had blood stains and ciggaretes burns. A staff member told me I could park inside the garage and when I went overnight to park my car the overnight shift told me that the garage parking was only for disabled people which wasnt true, very unprofesional
Cons: Clean sheets,
Excellent 10.0
Nice location ,rooms are very clean . the staff were very nice and helpful . I will stay again and will recomended to anyone .
Excellent 10.0
Pros: Perdec for family
Cons: Very good
Excellent 10.0
In the room there is always drinking water, tea, coffee, cream and sugar. In the bathroom, soap, shampoo, various trifles such as cotton pads, ear sticks, shower caps, etc. The food in the restaurant is varied, for every taste for adults and for children. Very tasty chocolate buns! The beach is large, clean, comfortable sun beds. Issue beach towels on a hotel guest card. There are comfortable changing rooms with a shower next to the fitness center. You can dine in the restaurants of the hotel and in the cafe near the hotel. I really like staying at this hotel. We recommend it to everyone!
Okay 4.2
Pros: Good location, close to airport
Cons: The staff was not friendly, attentive or very professional. For someone like me, who travels near 100,000 miles a year, I would not recommend it.
Excellent 8.8
Pros: Price was good, location is perfect. Overall I would return.
Cons: Parking is very limited. Elevator was horrible. Vending machines are very old.
Okay 5.7
Pros: Friendly Staff comfortable bed and washing Machine was what makes the stay adequate.
Cons: The room was not that clean and the room had no wifi where we were at! But overall it was and okay stay.
Good 6.5
Pros: Staff very nice and helpful! Bed comfortable! Nice size room!
Cons: Hot water not working properly! T. V. Need movie stations!
Okay 5.7
Pros: Close to airport.
Cons: Slow check-in, check-out. Old rooms. No control for air conditioner.
Good 7.7
Pros: Location, Front Desk staff, value for money
Cons: Housekeeping, not enough towels, one day they took all of our towels and did not replace. Had to leave note to get their attention.
Coral by the Sea Hotel - San Juan
Rated no. 15
6.0
Good 6.0
Based on 2,409 reviews
Details
Reviews

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