Car Hire San Juan

Cons: charged me more than quoted price . very long wait.

Cons: French informations! Very long wait!!

Cons: Rude and pushy front desk attendant. Awful shuttle

Cons: They LIE to me. They said it would be special rate 88 USD and they charged me 101. It was big dissagrement between me and them when they initially asked for 101 USD for advertized plrice was way less but then they started adding hidden cost. Then their employee told at at service desk they will give us special rate of 88 USD (final price). I see on my bank statement behind my back they charged 101 USD LIERS! All this ONLINE SERIVCE ARE FAKED LIE!

Cons: Quoted something way different online and paid twice as much to get the car, we 're living in the new millennial and still bs companies like this one want to fool hard working people! Keep up the good work@!#^

Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.

Cons: 1) Speed of service (or lack of) - It takes 20 to 30 min to check out each person that comes to the counter. If you arrive and there's a line prepare to be there for a few hours. 2) Quality of vehicles - Prepare to get a vehicle that is dented, scratched, and dirty inside. The vehicle we rented was a 2016 and it showed more like a 2010. 3) Shuttle service - A shuttle may come every 30 minutes if you're lucky. 4) Facility - Small, cramped, falling apart.

Cons: Online our car rental came to about $46 and we paid insurance separately, but once there after so many fees the total came to over $100. We had to pay a toll fee, because they said tolls could not be paid in cash, this is a lie. Also you only need this if you are going outside the metro area, we rented the car for 3 days and said we would only need tolls for one, and they said this was not possible, it was for the total of days or not at all.

Cons: SUV dirty seats.

Cons: It took almost an hour and a half to get the car. Once on the counter I was told my over all $107.00 price had jumped to $360.00 because since it was under $10 a day ($9.97) I had to pay full coverage for the car. This wasn't explained to me anywhere. If I would've known that I would've gone to a reputable company and rented and SUV for that price. A friend of mine did. That was very very disappointing and honestly I felt like I was being robbed in plain sight. I had no choice at that point and ended up having to do pay it. I was and still am extremely disappointed with this. Company name was: Allied rental

Cons: They ran out of cars and did not let us know ahead of time. Picked us up in a van to take us to the rental place even though they knew they had no cars and did not offer anything to help us with the situation.

Cons: They charge a flat fee of $6.95 per day for tolls (use it or not). The tollway system in PR doesn't allow for cash payment so ultimately you are forced to utilize the rental company's toll sticker. Instead if charging you for the tolls you utilize during the rental period, they charge $6.95/day use it or not. So if you rent a car for 14 days and you only use the tollway to and from the rental company (1st and last day) you would pay $6.95 X 14. Unreal.

Cons: Terribly slow service. Charged twice the quoted rate. Total scam. Avoid at all costs.

Cons: They tried to sneak in an up charge for insurance on me. My Spanish is ok and luckily I caught it and had them lower it. In the mean time they were out of the car I ordered and changed it. No problem. Allied ripped up the paperwork with the price I was quoted and agreed upon verbally and put together a new contract. Unfortunately, they sneaked in the insurance charge again on the paper work on the new car. I didn't notice the up charge this time since we agreed upon in person while I was renting the car. I'm guessing it was an honest mistake and perhaps their computer defaults to have insurance on their contracts. Since they had to redo the paperwork for the new car it must have defaulted an added the insurance. When I went to return the car they same person was not there. I asked for a manager to call and never heard from anyone. I've tried to call but have been getting the run around. I would have never rented that car with insurance. The price for the insurance was almost the price of the car! Buyer beware!

Cons: Waiting for a vehicle took 2 hours of standing in line. It was the longest I've ever had to wait for a vehicle. I won't be using kayak or e z rental ever again. Customer service was nice, but the experience alone left a bad taste in my mouth

Cons: The car was not clean in the inside or the outside. They had 2 gents attending aprox. 10 people.

Cons: Took 2 hours with only one person in front of me. The price was put up by 150$ of the total agreed upon and it was falling apart. Never again with that company.

Cons: Nothing

Cons: Rental company does not care about the car they are providing you. My first car was misaligned to the extent that when I did a turn, the car pulled me to the right. I came back to the dealer and they replaced it after some "tantrums" from their representative. They also spend more time making joke among themselves than caring about good customer service. My bill increased from $550.99 (online) to $886.15 (outdoor) after many hidden (not disclosed) charged when online purchase was done. Hidden charges -PER DAY- were: SLI $10.95; TRPP $1.95; TRANSP REC FEE 8.75%; City Tax 1%; Vehicle license fee $0.94; Energy Rec Fee $1; Facility Usage Fee $2.89; Maint Fee 0.5%; State tax 10.5%; AET $4.95.

Cons: very slow checkout on return

Cons: Dirty and cheap Korean cars .

Cons: They charged about 30% more at pick-up, called it facility fees. Their office is out in the boon docks, nowhere else to go without car, hence they can blackmail you right there. Avoid!!

Cons: The a.c. Smelled horrible, the car was filthy, the window was so dirty that I couldn't see when light hit it. Your website said it was a location on the airport, it wasn't and we had to wait for a shuttle.

Cons: Of course car rental places will try to upsell you on extra insurance and the like, but this place straight up put it on my bill without me asking for it. They didn't even let me know it was going on my bill--I found out by looking at the invoice when I got home and connecting the dots. Overall, about $100-$120 I couldve saved on a weekly rental. Regarding the auto-expreso pass, I bought it per reviews online saying it's useful, but I never had need for it. I kept track of what I would've paid in tolls each day, and it was never more than $2.50. The expreso tag is $5/day, and I think the island's 10.5% tax might apply making it even pricier.

Cons: False advertisement. The ad on Kayak stated taxes included. Dollar charged mo for the taxes separately. Would not budge. So I paid an extra $100+. What am I supposed to do when I am in another country, need a car at 10 PM, and have no other options? Would have gotten it for much less and more convenient pick up/drop off directly from other companies. Never Kayak again.

Cons: It took 5.5 hours for someone to come with a replacement vehicle.

Cons: Nothing

Cons: Nothing

Cons: The desk agent said we could upgrade to a car with power windows/locks for extra, which we declined, but the rentals we were offered to choose from in the lot all had power windows/locks - felt like an upsell that wasn't necessary...

Cons: Excelkent

Cons: The car was very basic. I did rent "full size" cars before and were more comfortable than a Hyundai Sonata that we used this time.

Cons: Nothing

Cons: None

Cons: We discovered roaches in the van.

Cons: I got tagged with the higher costs due to the short notice and the beginning of the labor day weekend, close to twice the price of my lowest past bookings for the same route in the past.

Cons: Pick up line, person took too long chatting with customers on what to do in PR , which is good in general but not is that conversation is too extended and hold the waiting time of the other customers in line , in particular is the other customs are in business trip with meeting time to hit.

Cons: pushing the extras, I k ow it's business

Cons: El vehículo era de 7 pasajeros y lo anuncian de 8 pasajeros, cuando ese octavo asiento es portátil. Los frenos estaban muy bajos.

Cons: I made reservations for a ford explorer or similar and when I got there they told me they don't have that type of truck and I was given a midsize car.

Cons: There wasn't anything I didn't like.

Cons: Car was slow, but otherwise great!

Cons: The3 car I rented wasn't available and was given a van that had defects and cigarette odor, so I had to go back the next day to get another car.

Cons: Nothing.

Cons: The first car they offered us smelled like cigarette smoke. When we mentioned it they switched us cars in a matter of just a few minutes without any hassle.

Cons: We had a "reservation" at noon but were told when we arrived that it wouldn't be ready for about 30 minutes. We just got some lunch only to return and find 7 more people waiting for their noon "reservations" as well who were all apparently on the list before us. The employees told us they simply didn't have enough cars and didn't have any idea when they would be returning, as if that wasn't literally the only thing their job description entailed. They also continued to tell each new customer that it would be 30 minutes when it was clear they were lying. When, after over 3 hours I asked if they could even guarantee a car for us as our hotel was in a town 2 hours away, she said "I hope so." That was it. Finally, after over 5 hours, we got a car which was much smaller than the one we requested. At that point we just wanted anything to get us out of the 3x5 box that was their office, so we crammed in and drove away. They didn't offer any condolences or money back or anything for having wasted an entire day of so many peoples vacation. Worst experience I've ever had traveling as this seemed like the norm for them to let people think they're making a reservation and then having nothing for them. Absolutely terrible

Cons: unfortunately, was unable to pick up the car. Spoke to the agent and told him that we may be a few minutes late (flight was landing at 4pm) he immediately stated that he was out the door by 4:30 (please note that we were only going to be probably 5 to 10 minutes late). Also, it was not in the immediate vicinity and that we had to take a taxi because they did not offer shuttle services which is something that we did not know about. Needless to say, we were very put off by his attitude especially when we had called ahead of time to let him know, guess he needed to get out on time. Booked another car with another car rental.......

Cons: Everything was great. No problem

Cons: Car was a bit worn No after-hours dropoff

Cons: N/A

Cons: Incorrect pricing for the extended renting period.

Cons: The vehicle was not properly cleaned and stains in the front seats it did not have good pick up it was in bad shape it was the most basic car I have ever seen for a rental agency

Cons: Big delay picking up the car SLOW Service!!

Cons: The vehicle was dirty inside the seats look like somebody change an engine inside the car and the tires were bald with barely some treds. This was AVIS SAN Juan, PR

Cons: Al recoger el auto la salida no fue la mejor. Nadie disponible para dirigir la salida. Sugiero se ubiquen rótulos para mejorar este servicio. Tuve que bajarme del auto para preguntar y hasta mal me trataron. Eso estuvo muy feo y de poco agrado para un cliente que ni sabe si soy extranjero o no.

Cons: About 40+

Cons: The insurance for car rental was twice the price of the car rental 35.00 plus the rental of the easy pass sticker it's a must but they don't tell you they won't take cash in the tolls .

Cons: That Ace wasn't located in the airport, but their shuttle service is great.

Cons: It is difficult to get the shuttle from the airport to the car rental building- they come somewhat infrequently, and aren't listed on any of the signage. At check in, the process was very slow (> 1 hour), and they really tried to hard sell me on insurance, even though I knew my insurance coverage was adequate. The car they rented me had numerous dents and scapes. Overall, just not an enjoyable experience.

Cons: The car was basically shaking apart the whole time i had it. Having to call for pickup wasn't great. Location of rental office is a pain.

Cons: Poor service, airport shuttle had no designated pick,up area, office doesn't open until 7 am for return shuttle ride to airport.

Cons: When i arrived to San Juan, I called them to get the shuttle to find out they had canceled my reservation, just because we were delayed. The car i had reserved was an economy, but at that point they wanted me to get an SUV at double the rate I got from Kayak. This whole ordeal was at 3 am, where we found our self stuck at the airport with no transportation. I ended up finding a car with another company which they were fantastic. Alamo safe my trip. I will not recommend ACE to anybody. Their service is the worse.

Cons: I was told there were no people working at the toll booths so I would need the toll pass they had. Turns out there was a cash lane. I think that was a ripoff because we had to pay $10 to use their pass and the toll was just $1.50. Also, I felt like they were shoving their insurance down my throat.

Cons: The drop off point I selected online is not an existing location.

Cons: none that I can think of.

Cons: Service was a bit slow but reps where dedicating all attention to the customers they served.

Cons: was a bit of a line & getting the car took a while but it was a Friday afternoon, they should have had 1 or 2 more customer service reps also they charge a daily fee of $4.95 for tolls, i had the car for 5 days went through tolls only 2 days but charge for days you don't use tolls and Hertz won't let you opt out and pay cash at the toll

Cons: I reserved a full size car (fusion or sonata) and ended up with chevy Malibu--very difficult for parents to get in and out of car. I had to wait over an hour to get my rental which I reserved well in advance. I then was directed to a parking lot where the hertz representative had no idea what or where my car was. Finally, they brought my car around and it was disgusting. The outside had so many dents and scraps I was afraid to drive it off the lot. Then the inside was equally as bad--smell, stained interior etc. This is the first time using Hertz and I will NOT use or advise any one to rent with Hertz. The previous three years I used enterprise at this location with MUCH better results.

Cons: Wait was about 45min, lost keys but they made us wait for a tow truck who didn't speak English, no reason for us to be there and we were trying to catch our flight, then they claimed damage when there wasn't. Drive car from 1 day. Instead of bringing spate keys they towed it. Really?

Cons: Car smelled like smoke

Cons: The line to pickup the car was long as there was only 1 representative at the counter.

Cons: we bought insurance when reserved the car and when we picked it up, she tried to sell us more insurance. seems very shady business.

Cons: insurance very expensive

Cons: Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your