San Juan car hire reviews and directory
From $41/day
Alamo![agency]()
Best rated
Cheapest deal
Most popular
9.3 Excellent (218 reviews)
1 location in San Juan
Alamo
Locations in San Juan
Luis Munoz Marin Intl Airport+1 787 253 0796
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
10.0 Excellent2 Jan. 2021
Cons: Great car and great service!!
10.0 Excellent31 Dec. 2020
Pros: Fast, easy, friendly.Cons: I rented it for a month and then extended for another 2 weeks and would have rented it longer if I could have gotten a better rate.
10.0 Excellent16 Nov. 2020
Cons: I will not change anything
10.0 Excellent24 Oct. 2020
Pros: Super easy drop offCons: Pickup instructions clarity
10.0 Excellent4 Feb. 2020
Pros: Staff was very friendly, helpful, the car was perfect no problemCons: Everything was awesome a great experience
10.0 Excellent4 Feb. 2020
Pros: Everything
8.8 Excellent4 Jan. 2020
Pros: No waiting. Every smooth in and out.Cons: Better rates. $1000 was too much for a 2 week rental.
8.8 Excellent4 Jan. 2020
Pros: YesCons: The only thing I will suggest was the price. I consider very hight
9.2 Excellent20 Dec. 2019
Pros: The staff was superb in service and supporting my needs. Great team in PR.Cons: Car had a smoke odor. Annoying every time I got in.
9.6 Excellent30 Nov. 2019
Pros: Easy process, in and out. I liked that the let me use our debit card with proof of return tickets.Cons: Clarity on what to do if we got a flat.
Enterprise![agency]()
8.7 Excellent (157 reviews)
5 locations in San Juan
Enterprise
Locations in San Juan
108 Calle Bechara+1 844 794 8593
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 00:00 - 23:59 |
Av. 65 De Infantería+1 844 794 8597
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 00:00 - 23:59 |
Enterprise At Caribe Hilton+1 844 794 8599
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 00:00 - 23:59 |
Enterprise At Condado Plaza+1 844 794 8599
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Luis Munoz Marin Intl Airport+1 787 253 3722
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
10.0 Excellent6 Jan. 2021
Pros: El trato de los empleadosCons: Que lo ofrezcan el seguro de ustedes porque no lo ofrecen por teléfono.todo lo demás bueno.
10.0 Excellent24 Dec. 2020
Pros: The staff was super friendly, we worked with Evelyn and she was very helpful. She even gave us some tips and did not mind answering my questions about the local area.Upon our return they called a taxi for us so that we could get to the airport. I thought that was very kind and helpful.Cons: I feel like the insurance should be less expensive or you should get some of that money back if there are no incidents. We spent well over $100 more on our vehicle just to make sure we were protected. I feel like we should’ve gotten that back up on the return or at least some of it since it was not utilized.
10.0 Excellent15 Dec. 2020
Pros: StaffCons: Nothing
4.0 Okay14 Dec. 2020
Pros: Just go with enterprise or a better rental agencyCons: Dollar did not care to work with customers, informed me I needed to have insurance, when I did not. I was not a native speaker so it was difficult to understand. The car had a dirty lingering smell to it, and windshield fogged up horribly that required an extra cleaning on my part.
10.0 Excellent24 Nov. 2020
Pros: Staff processed everything very fast. I was in and out very quickly. They gave me a beautiful rental. No complaints.Cons: Nothing
2.0 Mediocre17 Nov. 2020
Cons: Company was not able to honor my reservation because they overbooked for reservations
9.6 Excellent10 Nov. 2020
Pros: Very nice staff. Gave me a choice to have a wrangler.Cons: Everything was good.
10.0 Excellent1 Nov. 2020
Pros: Great location!Cons: Perfect.
8.0 Excellent31 Oct. 2020
Pros: The staff was helpful, the process was fast.Cons: The car was clean, but the smell was hard to tolerate (the solution used to eliminate smoking smell)
6.4 Good29 Oct. 2020
Pros: Convenience it was in airportCons: Booked it through this website because it said “inside airport” paid about $300, got there and they told me the location I booked was 20 mins from the airport and the location in the airport would charge me $600 for the same exact rental car and dates but because it was inside the airport, it was $300 more.
Payless![agency]()
6.9 Good (336 reviews)
1 location in San Juan
Payless
Locations in San Juan
Baldorioty De Castro Ave+1 787 625 8880
| Monday | 05:00 - 23:00 |
| Tuesday | 05:00 - 23:00 |
| Wednesday | 05:00 - 23:00 |
| Thursday | 05:00 - 23:00 |
| Friday | 05:00 - 23:00 |
| Saturday | 05:00 - 23:00 |
| Sunday | 05:00 - 23:00 |
5.6 Okay27 Mar. 2020
Pros: PriceCons: Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
3.2 Mediocre12 Feb. 2020
Pros: The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.Cons: The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.
3.6 Mediocre9 Feb. 2020
Cons: We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!
5.6 Okay3 Feb. 2020
Pros: PriceCons: The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.
10.0 Excellent3 Feb. 2020
Cons: Nothing....all was great. They were helpful , pollite , efficiant , clear ...... all personnel were great
6.4 Good1 Feb. 2020
Pros: The vehicle was exactly what we were told we were going to get. Enough room for our family.Cons: Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.
4.0 Okay29 Jan. 2020
Cons: They charged a totally different price than agreed upon online when we got there.
6.8 Good22 Jan. 2020
Pros: Drop off process was easy and they were flexible worth which sedan I drove off with.Cons: Pick up process was a nightmare, waited almost 3 hours. And felt swindled to purchase unlimited tolls for an extra $75 when I maybe went through $15 worth.
10.0 Excellent29 Dec. 2019
Pros: We were nervous from reading many bad reviews yet we had no problem whatsoever. Very good experience.
5.6 Okay23 Dec. 2019
Pros: drop off was easyCons: The service during car pick-up was terrible. The staff wasn't that friendly and ignore me.
Dollar![agency]()
5.9 Okay (166 reviews)
3 locations in San Juan
Dollar
Locations in San Juan
600 Avenida+1 787 720 5000
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
Km 10.3 Baldorioty De Castro+1 787 791 5500
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
Marginal Los Angeles+1 787 791 5500
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
2.0 Mediocre8 Dec. 2020
Pros: The person who took care of us when we returned the car was actually nice to us.Cons: Horrible, horrible and I can’t stress this enough, horrible service. Completely disregarded our requests, extremely rude, and lied to get me to agree to pay more because they didn’t have the car I booked )Instead of giving me something similar), the car had a bad smell and the breaks were faulty, i would never ever return here.
3.6 Mediocre29 Jul. 2020
Pros: Shuttle wait was very long, I waited for 48 minutes The totally price when I book was $46 or $56 whn arrived there it went up to $146 that’s just insane minding that I already purchased insurance online. So plus insurance I spent a total of $200 something for something that claimed to be $46... stop advertising liesCons: Be honest and learn time management.
2.0 Mediocre8 Oct. 2019
Cons: Service
3.6 Mediocre30 Apr. 2019
Cons: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection
7.2 Good20 Apr. 2019
Pros: The initial price point was good. The driver who picked us up from the airport was very friendly and funny.Cons: The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.
2.0 Mediocre3 Apr. 2019
Pros: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.Cons: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight
10.0 Excellent10 Mar. 2019
Pros: Great staff- they gave recommendations and were easy to chat with! Easy pick up and drop off too- clean and stylish car.
6.4 Good28 Feb. 2019
Pros: Jennifer at the Verdanza hotel, second location, was very sweet and helpful.Cons: Dollar changed my 4pm pickup to 12. Told me I had until 5 to get there and get my car with a $10 late fee. I arrived at 4 and was told my reservation was cancelled and they had no cars. 2 other customers behind us has the same issue.
10.0 Excellent6 Jan. 2019
Great rentalPros: Nice shuttle ride from airport to rental place. Got a nice car for a free upgrade. No hassle return!
4.0 Okay12 Aug. 2018
Cons: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were: Car Rental: $ 88.00 Taxes & Fees $ 33.00 Total: $121.00 When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows: Car Rental: $ 88.00 Taxes & Fees $ 95.06 Total: $183.06 This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price. When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car. When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me. By now it’s 2:30 am and we were really tired and had no other choice but to accept the car I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location
E-Z Rent-A-Car![agency]()
5.7 Okay (199 reviews)
1 location in San Juan
E-Z Rent-A-Car
Locations in San Juan
5910 Isla Verde Ave+1 787 791 1465
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
| Sunday | 07:00 - 23:00 |
2.0 Mediocre17 Mar. 2020
Pros: Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rudeCons: Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
2.0 Mediocre17 Feb. 2020
Pros: NothingCons: Will never go there again
3.2 Mediocre3 Feb. 2020
Pros: Nothing. Don’t come here.Cons: The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
5.6 Okay30 Jan. 2020
Cons: Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
5.2 Okay28 Jan. 2020
Pros: Not really
6.0 Good7 Jan. 2020
Cons: The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
4.0 Okay5 Jan. 2020
Cons: Abrupt counter help. Slow and somewhat chaotic process for pick up.
3.6 Mediocre2 Jan. 2020
Pros: Easy to return if you drop off early in the morning (around/before 8 am).Cons: Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
10.0 Excellent1 Jan. 2020
Pros: Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
8.4 Excellent29 Dec. 2019
Cons: They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
Avis![agency]()
7.6 Good (50 reviews)
3 locations in San Juan
Avis
Locations in San Juan
1050 Avenida Ashford+1 787 238 5527
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
200 Convention Blvd+1 787 993 3633
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
Avenida Salvador Caro LocalAvis EMI 02/9+1 787 253 5926
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
2.0 Mediocre4 Jan. 2020
Pros: Nothing, you canceled on me 1 hr before arrivalCons: Yes
10.0 Excellent12 Nov. 2019
Pros: They gave me the car I reserved. The transaction was fast. The price was exactly what I was expected. The employee was kind and nice. I recommend Avis.
6.8 Good19 Sep. 2019
Pros: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance planCons: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
6.0 Good2 Sep. 2019
Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.
2.0 Mediocre18 Apr. 2018
2 hr wait for carPros: nothingCons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
2.0 Mediocre7 Jul. 2017
Pros: NothingCons: I never got the car because the light was flat late because I want to clock in on stupid
9.2 Excellent26 Apr. 2017
SmoothPros: We got there at 11am, about 1.5 hours early so we wouldn't have to add an extra day to our rental, and then I realized I completely forgot to gas up. The guy was very nice, told me where the closest gas station was, and told me he wouldn't charge me for an extra day.
7.6 Good13 Apr. 2017
Pros: Agent was excellentCons: Price Our car wasn't there, agent had to get another Long wait
4.8 Okay12 Apr. 2017
Cons: Incorrect pricing for the extended renting period.
4.4 Okay12 Apr. 2017
Horrible car PickupCons: Had to wait for over 1 hour after finishing the contract in order to be able to get the car.
Hertz![agency]()
7.6 Good (76 reviews)
3 locations in San Juan
Hertz
Locations in San Juan
100 Calle Brumbaugh+1 787 721 5127
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Hotel Mariot, 1309 Ashford Ave+1 787 722 7000
| Monday | 09:00 - 14:00 |
| Tuesday | 09:00 - 14:00 |
| Thursday | 09:00 - 14:00 |
| Friday | 09:00 - 14:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 09:00 - 14:00 |
Luis Munoz Marin Airport+1 787 791 0840
| Monday | 09:00 - 14:00 |
| Tuesday | 09:00 - 14:00 |
| Wednesday | 09:00 - 14:00 |
| Thursday | 09:00 - 14:00 |
| Friday | 09:00 - 14:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 09:00 - 14:00 |
10.0 Excellent20 Oct. 2020
Pros: The hertz employee (I do not recall his name) was easily the most helpful and friendliest rental agent I have interacted with in SJ. A+. And the car was excellent
10.0 Excellent24 Jan. 2020
Cons: Everything was good and professional
3.6 Mediocre3 Jan. 2020
Cons: The car broke down and we lost one vacation day waiting for tow truck and new car. Plus the car was extremely basic for the price.
10.0 Excellent13 Dec. 2019
Pros: They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.Cons: n/a
2.0 Mediocre1 Dec. 2019
Pros: My booking was cancelled, as I arrived 2,5 hours after the initial booking starting time.
10.0 Excellent29 Oct. 2019
Pros: Staff was very friendly and helpful. Easy to figure out in terms of checking in and dropping off!Cons: Nothing.
7.2 Good14 Sep. 2019
Pros: Jeep was niceCons: Guy didn’t open the counter until 12 min after open and my car wasn’t even there until 25 min after the reservation started
10.0 Excellent13 Jul. 2019
Cons: Nothing
8.0 Excellent7 Jul. 2019
Cons: Vehicle was not completely clean.
10.0 Excellent22 May 2019
Pros: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.Cons: The rental office was outside the terminal and across the street, but still convenient and easy to find.
Thrifty![agency]()
7.4 Good (96 reviews)
1 location in San Juan
Thrifty
Locations in San Juan
Marginal Los Angeles+1 787 253 2525
| Monday | 06:00 - 22:00 |
| Tuesday | 06:00 - 22:00 |
| Wednesday | 06:00 - 22:00 |
| Thursday | 06:00 - 22:00 |
| Friday | 06:00 - 22:00 |
| Saturday | 06:00 - 22:00 |
| Sunday | 06:00 - 22:00 |
4.4 Okay19 Oct. 2020
Cons: I rented an Audi and the rental company told me they don’t even own an Audi
4.8 Okay28 Jul. 2019
Cons: We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!
10.0 Excellent8 Jul. 2019
Pros: Yes
10.0 Excellent30 Jun. 2019
Pros: The staff was friendly. The car was ready on time. There were no issues at pick up. I suggest the ez pass when traveling.
2.8 Mediocre25 Jun. 2019
Pros: Easy drop off.Cons: Had to wait more than 5 hours to have the car.
9.2 Excellent19 Jun. 2019
Cons: The extra charges for the ezpass, even if you don’t purchase they will still charge you for the full value if you go through any toll
8.8 Excellent19 Jun. 2019
Pros: Price was fantasticCons: Wait time to receive the car could have been more streamlined and quicker (took about 30 min)
6.0 Good7 Jun. 2019
Pros: Car was in good shape and worked wellCons: Car pickup was brutal!!!! Stood in line for over an hour to pick up the car
4.8 Okay27 May 2019
Pros: Nothing, 787.253.2525 is frustrating. “Your call will be answered in one minute” after one minute “your call will be answered in two minutes”, and it goes on for 30 minutes. After that the system hangs up. I called seven days before, nothing.Cons: Everything. I arrived 3 hrs. before, spoke to THE manager about phone issue and to make sure my unit (15 passenger van) was ready on time. I arrived HOURS later, unit had no gas. I waited ANOTHER 1/2hour for gas. Outright, total disregard for customer service from top management to bottom
3.6 Mediocre7 Apr. 2019
Cons: No fue lo que me ofrecieron cancele la reserbacion mucho dinero para el carro que me queriandar
Ace![Ace]()
7.3 Good (78 reviews)
1 location in San Juan
Ace
Locations in San Juan
6050 Isla Verde Avenue+1 787 728 2419
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
7.2 Good4 Feb. 2020
Pros: The value was great.Cons: Quicker pickup from the airport would be better. Also there was more damage to the car than they had checked on the inspection sheet.
8.0 Excellent29 Jan. 2020
Pros: Fast and easy.Cons: More clear guidance on additional option needs for the area.
2.0 Mediocre29 Nov. 2019
Pros: It was the worse experience I’ve ever had I only got 47 out of my 150 and they charged me an extra day and they said i was wrong as a costumerCons: Everything this place was so bad
4.0 Okay11 Nov. 2019
Cons: Faster service. I had to wait two hours in line to get the car. The car stunk like rotten, I’m assuming from being wet before. I’ll definitely chose someone else to rent from Next time.
9.6 Excellent28 Oct. 2019
Pros: The pick up and the return was very easy and rapid. The service was absolutely excellent! Cordial staff and even offered us to bring us back to the marina where we stayed, even tho it was out of there way! We really appreciated their service and smilesCons: Could mention the extra cost of insurance before pick up but that’s all
6.0 Good10 Sep. 2019
Pros: The drop off was quick and easy.Cons: The company could have been more upfront on all of the rental charges including insurance requirements and deposit fees to be charged upfront at the time of picking up vehicle. The communication was lacking on behalf of Ace car rental/Charlie car rental.
10.0 Excellent8 Feb. 2019
way better than expectedPros: easy process and super friendly people
3.2 Mediocre12 Jan. 2019
Wouldn’t accept my insurance- scam!Cons: I have coverage through my car insurance for both liability and collision. Company wouldn’t let me decline- cost me an additional $200. Total scam!
2.0 Mediocre19 Dec. 2018
ScamPros: They sent the van for us automatically at new time when our flight was delayed 2 hours.Cons: It is offsite from the airport unlike all the other rental car companies. When we got to the office offsite they told us they gave our car away because our flight was delayed. They knew we were delayed though as they sent the van to pick us up at new arrival time. They then told us they did have a car but we had to pay 50% more than what we booked for in advance. We declined and went back to airport and rented from a reputable company.
10.0 Excellent30 Nov. 2018
Pros: car was clean and very comfortable. excellent millage
Sixt![agency]()
6.2 Good (76 reviews)
3 locations in San Juan
Sixt
Locations in San Juan
2220 Calle Celestial+1 787 791 1991
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
301 Navarra St+1 787 998 0474
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
Av Isla Verde,#6772 I.V. Mall+1 787 791 4996
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
6.0 Good27 Jan. 2021
Pros: Friendly StaffCons: Extremely Long wait for shuttle bus form and to the airport
4.0 Okay21 Dec. 2020
Cons: They tried to charge X3 from what was promised
4.8 Okay9 Oct. 2020
Pros: No issues with car breaking down it handled the hills of Puerto Rico.Cons: Not charging so many fees when you get there that the price is actually 3-4x the quoted price on kayak.
4.0 Okay3 Oct. 2020
Pros: NothingCons: Have a car available as advertised. Rent never happened.
4.0 Okay30 Sep. 2020
Cons: Price that was quoted through kyak was great once I got to the location they more then doubled the price of the rental car rip off
8.8 Excellent13 Sep. 2020
Pros: Staff was very polite and helpful.Cons: Other rental companies that offer EZPass you pay for tolls used during your car rental. With Sixt even if you only will use the toll for 2 days you must take ezpass for the length of your rental. @ $7.95/per day + taxes. The other option is not to take it and drive longer to avoid tolls. For the extra expense one adds to the bill you probably might want to shop around first.
6.0 Good16 Aug. 2020
Pros: Staff was nice, very busy and pretty slow. Waited for about 45 minutes in line.Cons: You need more staff at this Sixt. Not enough people, way too slow.
8.8 Excellent25 Jun. 2020
Pros: It was great . I just loved their customer service . Extremely nice !
6.0 Good24 Jun. 2020
Pros: Free shuttle between airport and rental office (was especially helpful during dropoff because I was very late and nearly missed my flight)Cons: Took over 1.5 hours to get a car even though I had made a reservation well in advance. Estimated cost of rental when I made the reservation was $60 but I paid $105 due to additional charges that were not mentioned until the time of pickup.
2.0 Mediocre22 Jun. 2020
Pros: NothingCons: Everything
National![National]()
10 Excellent (1 review)
1 location in San Juan
National
Locations in San Juan
Luis Munoz Marin Intl Airport+1 787 791 1805
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
U-Save![agency]()
3.9 Mediocre (10 reviews)
1 location in San Juan
U-Save
Locations in San Juan
Urb Valencia+1 787 253 4008
2.0 Mediocre21 Dec. 2015
NEVER rent from USavePros: When I landed, the rental agency was closed. They knew what time my flight was coming in but they did not notify me when I booked the reservation that their office would be closed when my flight arrived. I called the national number. They said if I called the local number someone would pick up. They didn't. National number also said they would have someone call me back as soon as they opened in the morning. They did not. I called the national number several times in the morning but kept getting sent to voicemail with a promise they'd call me back. They never did. Finally called the local number in the morning. He asked what time I arrived the night before and said they were closed at that time. (Funny... the national office said they closed at a different time... ) Local guy also said said because I had not shown the night before he'd canceled the rental. I asked how could he help me now. He just said he couldn't. Told me to go online to rent a car from them. I went online and the site said to call the local office to rent a car. At that point I just gave up.
3.6 Mediocre12 Dec. 2015
Cons: I received my rental and everything was fine. Two days into my trip the brakes on the car I rented failed and thank god I was able to stop the car. I then had to get the brakes replaced at my expense. Making the trip miserable. I was reimbursed for the brakes after I returned the car, but in no way does that compensate for the moment you step on the brakes to find there are none. This company needs to remember that vehicle maintenance and customer safety needs to come first and foremost.
9.2 Excellent23 Nov. 2015
No frills rentalPros: Great value. I did save $$$$Cons: Car was mechanically sound but had some damage. NO POWER WINDOWS OR LOCKS.
2.0 Mediocre14 Nov. 2015
Insurance pusherPros: NothingCons: They force you to take on their insurance if you cannot produce a letter for your insurance company proving coverage. The coverage offered was 1 1/2 times more than the rental.
2.0 Mediocre26 Oct. 2015
Need refund, was not given the carCons: Our flight got delayed and we did not get into San Juan in time to pick up our rental, so it was canceled, however, I was still charged for this $50.00. The reference number is "4937". Please let me know what I need to do to get a refund.
2.0 Mediocre25 Oct. 2015
No carPros: Nothing. They didn't have the car for my reservation.Cons: They passed me onto an even worse car rental place, Sixt. Never go there. Waste of time.
3.2 Mediocre22 Oct. 2015
U don,t saveCons: Well in the end you don't save. Lots of hidden fees that they say are mandatory, like roadside assistance insurance cost me $24.00. Not shown on my kayak reservation total. Kayak quote was $158.08 they said minimum was $184.69. That's after we went through a big hassle discussion about insurance. They would not honor my premier visa insurance. I had to call my Regular auto insurance co and get a copy of my policy for them. They also took an imprint of my credit card which they said they will keep on file for 30 days in case there is any additional charges or un discovered damage. The whole thing made me pretty uncomfortable. Not even sure they can legally do that?
2.0 Mediocre22 Oct. 2015
No way!Pros: ...we cxld our reservation and booked elsewhere.Cons: Waited 30 minutes curbside to finally call and receive no answer. Got picked up and driven to a hole in the wall building where the neighbor company was. Waited an hour while the person in front of us argued with the one service agent. Finally got to the front where he tried to scam is into buying incredibly overpriced insurance coverage and toll road packages. Ended up having them drive is back to the airport to rent with a reputable company. Don't go!!
Allied![Allied]()
2 locations in San Juan
Allied
Locations in San Juan
1045 Ave. Ashford(787)723-7351
51 Munoz Rivera #51787-725-5350
Recent reviews
Classique Car Rentals![Classique Car Rentals]()
1 location in San Juan
Classique Car Rentals
Locations in San Juan
Luis Munoz Marin Intl Airport SJU+1 954 573 9046
Recent reviews
1463 travellers who hired a car in San Juan gave the car agency they used an average rating of 7.2
Car hire locations in or near San Juan
Good to know
Most popular agency | Alamo |
|---|---|
Most popular car type | Intermediate |
Average price | $43/day |
Good deal | $41/day |
When to book a car hire in San Juan
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for hiring a car in San Juan
- Because public transportation is limited and doesn’t go very far, you’ll want to rent a car during your stay in San Juan. A hire car will give you the freedom to explore places on the island, like Cueva Ventana or Arecibo Observatory. Additionally, you’ll be able to better explore much of the nature and picturesque scenery as you drive along the coastal highways. You can also drive through the rainforest – an unforgettable experience.
- The San Juan Airport (or Luis Muñoz Marín International Airport) is just a few miles from the center of the city. Once you are off the plane, you’ll simply retrieve your hire car from the parking garage, or you can take a shuttle to the hire car desk. This airport provides many options for car hires including locally own companies like Charlie Car hire as well as nationally recognized companies such as Hertz or Enterprise.
- The roads in San Juan can be a little bumpy and rough. Additionally, their narrowness can be somewhat intimidating to tourists. So, you’ll need to drive with caution even though you are sightseeing. Motorcycles are also very common in Puerto Rico, and motorcyclists tend to drive quite fast and will cut in front of you; so beware.
- During rush hour the traffic can get a little heavy. The morning rush hour typically begins at around 8 a.m. and continues through 9:30 a.m. or so. In the evening, commuters will begin to return home at 4 p.m., which will cause some congestion on the road until around 6 p.m.
- 25% of our users found a car hire in San Juan for $41 or less
- Book your car hire in San Juan at least 1 day before your trip in order to get a below-average price
- Economy car hires in San Juan are around 60% cheaper than other car types, on average
FAQs about hiring a car in San Juan
One car hire company which has updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected is Alamo
On average a car hire in San Juan costs $43 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in San Juan are Alamo (9.3, 335 reviews), Enterprise (8.6, 368 reviews), and Avis (7.6, 93 reviews).
Intermediate (Hyundai Accent or similar) is the most frequently booked car hire type in San Juan.
The only car hire company onsite at Luis Munoz Marin Intl airport is Alamo.
The only car hire company that offers shuttle or pick-up services from Luis Munoz Marin Intl airport to off-airport locations is Alamo.
Take a look at our extensive car hire location map to find the best car hire deals near you.
A Intermediate car hire in San Juan costs $53 per day, on average.
A Economy car hire in San Juan costs $51 per day, on average.
A Compact car hire in San Juan costs $51 per day, on average.
In San Juan, cars are most frequently hired at Alamo Luis Munoz Marin Intl Airport (11 km from city centre ).
On average hiring a car in San Juan costs $301 per week ($43 per day).
On average a car hire in San Juan costs $1,291 per month ($43 per day).
Old cobblestone roads, numerous hills, and mountain driving make renting a Jeep or SUV while in San Juan a good idea. More importantly, make sure the car has a very good air conditioning system, as it can get quite hot and humid in Puerto Rico.
Speed limits on the island go from 20 to 45 mph in residential areas. Around Old San Juan, the speed limit is 25 mph and, when close to schools, note that the speed limit drops to 15 mph. When on the freeway, you can go up to a maximum speed of 70 mph.
Petrol costs about $0.81 per liter or $3.08 per gallon. If you are in the metro area, expect to pay a few cents more at the pump and little bit less on the outskirts of town. The cost of petrol in San Juan and all of Puerto Rico is slightly more than other states within the mainland United States.
Old San Juan offers so much in terms of historical and cultural sights. Nonetheless, trying to find parking in this area can be a challenge. There is some “free” street parking as well as metered parking, but you’ll have to get to it early in the day. If you aren’t fortunate enough to get a street spot, don’t fret -- there are plenty of parking garages and lots to choose from. Some options include Old San Juan Cruise Pier Parking and Parking Lot Old San Juan on Calle Marina.