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San Juan Luis Munoz Marin Intl Airport car hire reviews and directory
Rated no. 1
National
Best rated
10.0 Excellent (1 review)
1 location at San Juan Luis Munoz Marin Intl Airport
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National reviews
Car hire locations
National
Locations at San Juan Luis Munoz Marin Intl Airport
Luis Munoz Marin Intl Airport
+1 787 791 1805
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All National reviews
National reviews at San Juan Luis Munoz Marin Intl Airport
Rated no. 2
Alamo
9.3 Excellent (218 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Alamo reviews
Car hire locations
Alamo
Locations at San Juan Luis Munoz Marin Intl Airport
Luis Munoz Marin Intl Airport
+1 787 253 0796
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Alamo reviews
Alamo reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Cons: Great car and great service!!
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9.2
Pros: Fast, easy, friendly.
Cons: I rented it for a month and then extended for another 2 weeks and would have rented it longer if I could have gotten a better rate.
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10.0
Cons: I will not change anything
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10.0
Pros: Super easy drop off
Cons: Pickup instructions clarity
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10.0
Pros: Staff was very friendly, helpful, the car was perfect no problem
Cons: Everything was awesome a great experience
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10.0
Pros: Everything
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8.8
Pros: No waiting. Every smooth in and out.
Cons: Better rates. $1000 was too much for a 2 week rental.
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8.8
Pros: Yes
Cons: The only thing I will suggest was the price. I consider very hight
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9.2
Pros: The staff was superb in service and supporting my needs. Great team in PR.
Cons: Car had a smoke odor. Annoying every time I got in.
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9.6
Pros: Easy process, in and out. I liked that the let me use our debit card with proof of return tickets.
Cons: Clarity on what to do if we got a flat.
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10.0
Pros: Everything was super convenient, quick and friendly
Cons: Signage pulling into parking area at airport could be more clear.
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10.0
Pros: Yes
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10.0
Cons: Great car and great service!!
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9.2
Pros: Fast, easy, friendly.
Cons: I rented it for a month and then extended for another 2 weeks and would have rented it longer if I could have gotten a better rate.
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10.0
Cons: I will not change anything
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10.0
Pros: Super easy drop off
Cons: Pickup instructions clarity
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10.0
Pros: Staff was very friendly, helpful, the car was perfect no problem
Cons: Everything was awesome a great experience
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10.0
Pros: Everything
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8.8
Pros: No waiting. Every smooth in and out.
Cons: Better rates. $1000 was too much for a 2 week rental.
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8.8
Pros: Yes
Cons: The only thing I will suggest was the price. I consider very hight
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9.2
Pros: The staff was superb in service and supporting my needs. Great team in PR.
Cons: Car had a smoke odor. Annoying every time I got in.
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9.6
Pros: Easy process, in and out. I liked that the let me use our debit card with proof of return tickets.
Cons: Clarity on what to do if we got a flat.
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10.0
Pros: Everything was super convenient, quick and friendly
Cons: Signage pulling into parking area at airport could be more clear.
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10.0
Pros: Yes
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Rated no. 3
Enterprise
9.1 Excellent (58 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Enterprise reviews
Car hire locations
Enterprise
Locations at San Juan Luis Munoz Marin Intl Airport
Luis Munoz Marin Intl Airport
+1 787 253 3722
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Enterprise reviews
Enterprise reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Staff
Cons: Nothing
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10.0
Pros: Staff processed everything very fast. I was in and out very quickly. They gave me a beautiful rental. No complaints.
Cons: Nothing
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8.0
Pros: The staff was helpful, the process was fast.
Cons: The car was clean, but the smell was hard to tolerate (the solution used to eliminate smoking smell)
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10.0
Pros: BETTER THAN EVER.
Cons: EASY ACCESS AND GOOD CUSTOMER SERVICE.
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10.0
Pros: Pick up and drop off easy. All wearing masks and following protocol.
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2.0
Pros: It was spacious
Cons: It needs to be checked made noises when driving was scared to drive it after a while think the axle and suspension maybe broke was happy to make it to the airport safe with all the sounds and feeling like i was going to get into and accident when driving
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10.0
Cons: Excellent experience. Quick safe and very comfortable.
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8.0
Pros: The staff was very friendly. The drop off was quick and easy.
Cons: I think all went very well for the first time renting a car. I would of liked more of an explanation of how paying for tolls worked.
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9.2
Pros: Easy to find, right at the airport. Pick up and drop off were a breeze!
Cons: It’s double the price to get a car from right at the airport. Worth the extra money but you pay for the convenience. Also- we bought insurance through the site and were told that if something happened Enterprise didn’t honor that and we would have to go through a 3rd party.
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10.0
Pros: Staff very friendly
Cons: Lower price
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6.0
Pros: The staff were very friendly and very helpful.
Cons: The Jeep was overpriced with hidden charges and mechanical issues.
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10.0
Pros: Helpful staff. Car in good condition - Jeep.
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10.0
Pros: Staff
Cons: Nothing
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10.0
Pros: Staff processed everything very fast. I was in and out very quickly. They gave me a beautiful rental. No complaints.
Cons: Nothing
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10.0
Pros: BETTER THAN EVER.
Cons: EASY ACCESS AND GOOD CUSTOMER SERVICE.
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10.0
Pros: Pick up and drop off easy. All wearing masks and following protocol.
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10.0
Cons: Excellent experience. Quick safe and very comfortable.
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9.2
Pros: Easy to find, right at the airport. Pick up and drop off were a breeze!
Cons: It’s double the price to get a car from right at the airport. Worth the extra money but you pay for the convenience. Also- we bought insurance through the site and were told that if something happened Enterprise didn’t honor that and we would have to go through a 3rd party.
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10.0
Pros: Staff very friendly
Cons: Lower price
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10.0
Pros: Helpful staff. Car in good condition - Jeep.
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8.0
Pros: The staff was helpful, the process was fast.
Cons: The car was clean, but the smell was hard to tolerate (the solution used to eliminate smoking smell)
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8.0
Pros: The staff was very friendly. The drop off was quick and easy.
Cons: I think all went very well for the first time renting a car. I would of liked more of an explanation of how paying for tolls worked.
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2.0
Pros: It was spacious
Cons: It needs to be checked made noises when driving was scared to drive it after a while think the axle and suspension maybe broke was happy to make it to the airport safe with all the sounds and feeling like i was going to get into and accident when driving
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6.0
Pros: The staff were very friendly and very helpful.
Cons: The Jeep was overpriced with hidden charges and mechanical issues.
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Rated no. 4
Economy Rent a Car
8.5 Excellent (4 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
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Economy Rent a Car reviews
Car hire locations
Economy Rent a Car
Locations at San Juan Luis Munoz Marin Intl Airport
Marginal Los Angeles A15
+1 787 791 4444
All Economy Rent a Car reviews
Economy Rent a Car reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Excellent service
Pros: Target rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
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10.0
First car rental in Puerto Rico
Pros: Economy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!
Cons: Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
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4.0
insurance very expensive
Cons: insurance very expensive
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10.0
Excellent service
Pros: Target rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
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10.0
First car rental in Puerto Rico
Pros: Economy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!
Cons: Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
review from
Rated no. 5
Avis
7.9 Good (30 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Avis reviews
Car hire locations
Avis
Locations at San Juan Luis Munoz Marin Intl Airport
Avenida Salvador Caro LocalAvis EMI 02/9
+1 787 253 5926
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Avis reviews
Avis reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.8
Pros: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
Cons: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
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2.0
2 hr wait for car
Pros: nothing
Cons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
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9.2
Smooth
Pros: We got there at 11am, about 1.5 hours early so we wouldn't have to add an extra day to our rental, and then I realized I completely forgot to gas up. The guy was very nice, told me where the closest gas station was, and told me he wouldn't charge me for an extra day.
review from
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7.6
Pros: Agent was excellent
Cons: Price Our car wasn't there, agent had to get another Long wait
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4.4
Horrible car Pickup
Cons: Had to wait for over 1 hour after finishing the contract in order to be able to get the car.
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9.2
Quick and easy
Pros: Easier to find than I would have thought. Employees were direct and had me on my way in no time.
Cons: I got charged $15 for gas when I dropped it off when I had actually used about $8 worth of gas.
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8.0
Pros: The attention provided by the service reps.
Cons: Had problems getting in touch with loss and found. They never answer the phone. Took me awhile to get a service (on the same day and 2 more days after rental) of rental. Call Avis Rental because I left an item in the trunk of the rental car (dropped-off in San Juan). Gave all the information related to the lose and call rental information. I addressed that I was returning back to San Juan and had a rental car with them, based on the conversation I felt that they had the information and that once I returned the item was going to be available. To my surprise the item was not available. The service rep said that he was going to inform the Supervisor, still waiting for a response from AVIS San Juan.
review from
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8.8
Under 25
Pros: The customer service was quick and efficient. They fixed our issue and put our group into two cars. The cars ran well but the shock absorption was poor on the cars. This was important to us because there are so many potholes in PR. Other than that, the cars did the job for our trip.
Cons: We had a group of 6 people and made a reservation for a mini van before travelling to Puerto Rico. The website did not do a great job informing us about the law in PR that says renters under 25 cannot drive a 7-person car.
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9.2
Pros: excelent service. E Torres
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2.8
Long line long wait
Pros: The car was comfortable
Cons: At the airport the wait was over an hour to see an agent. The daily rental rate was over $100 for an economy car. The inside of the front windshield was so dirty that vision during night driving was impaired. We experienced another long wait to pick up the rental at the airport. The overall experience was negative.
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10.0
Pros: Excelente servicio al cliente al momento de recoger auto.
Cons: Al recoger el auto la salida no fue la mejor. Nadie disponible para dirigir la salida. Sugiero se ubiquen rótulos para mejorar este servicio. Tuve que bajarme del auto para preguntar y hasta mal me trataron. Eso estuvo muy feo y de poco agrado para un cliente que ni sabe si soy extranjero o no.
review from
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6.8
Vehicle conditions
Pros: The overall service was good
Cons: The vehicle was dirty inside the seats look like somebody change an engine inside the car and the tires were bald with barely some treds. This was AVIS SAN Juan, PR
review from
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9.2
Smooth
Pros: We got there at 11am, about 1.5 hours early so we wouldn't have to add an extra day to our rental, and then I realized I completely forgot to gas up. The guy was very nice, told me where the closest gas station was, and told me he wouldn't charge me for an extra day.
review from
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9.2
Quick and easy
Pros: Easier to find than I would have thought. Employees were direct and had me on my way in no time.
Cons: I got charged $15 for gas when I dropped it off when I had actually used about $8 worth of gas.
review from
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8.8
Under 25
Pros: The customer service was quick and efficient. They fixed our issue and put our group into two cars. The cars ran well but the shock absorption was poor on the cars. This was important to us because there are so many potholes in PR. Other than that, the cars did the job for our trip.
Cons: We had a group of 6 people and made a reservation for a mini van before travelling to Puerto Rico. The website did not do a great job informing us about the law in PR that says renters under 25 cannot drive a 7-person car.
review from
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9.2
Pros: excelent service. E Torres
review from
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10.0
Pros: Excelente servicio al cliente al momento de recoger auto.
Cons: Al recoger el auto la salida no fue la mejor. Nadie disponible para dirigir la salida. Sugiero se ubiquen rótulos para mejorar este servicio. Tuve que bajarme del auto para preguntar y hasta mal me trataron. Eso estuvo muy feo y de poco agrado para un cliente que ni sabe si soy extranjero o no.
review from
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6.8
Pros: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
Cons: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
review from
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7.6
Pros: Agent was excellent
Cons: Price Our car wasn't there, agent had to get another Long wait
review from
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8.0
Pros: The attention provided by the service reps.
Cons: Had problems getting in touch with loss and found. They never answer the phone. Took me awhile to get a service (on the same day and 2 more days after rental) of rental. Call Avis Rental because I left an item in the trunk of the rental car (dropped-off in San Juan). Gave all the information related to the lose and call rental information. I addressed that I was returning back to San Juan and had a rental car with them, based on the conversation I felt that they had the information and that once I returned the item was going to be available. To my surprise the item was not available. The service rep said that he was going to inform the Supervisor, still waiting for a response from AVIS San Juan.
review from
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6.8
Vehicle conditions
Pros: The overall service was good
Cons: The vehicle was dirty inside the seats look like somebody change an engine inside the car and the tires were bald with barely some treds. This was AVIS SAN Juan, PR
review from
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2.0
2 hr wait for car
Pros: nothing
Cons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
review from
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4.4
Horrible car Pickup
Cons: Had to wait for over 1 hour after finishing the contract in order to be able to get the car.
review from
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2.8
Long line long wait
Pros: The car was comfortable
Cons: At the airport the wait was over an hour to see an agent. The daily rental rate was over $100 for an economy car. The inside of the front windshield was so dirty that vision during night driving was impaired. We experienced another long wait to pick up the rental at the airport. The overall experience was negative.
review from
Rated no. 6
Hertz
7.8 Good (51 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Hertz reviews
Car hire locations
Hertz
Locations at San Juan Luis Munoz Marin Intl Airport
Luis Munoz Marin Airport
+1 787 791 0840
| Monday | 09:00 - 22:30 |
| Tuesday | 09:00 - 22:30 |
| Wednesday | 09:00 - 22:30 |
| Thursday | 09:00 - 22:30 |
| Friday | 09:00 - 22:30 |
| Saturday | 09:00 - 22:30 |
| Sunday | 09:00 - 22:30 |
All Hertz reviews
Hertz reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Cons: Everything was good and professional
review from
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10.0
Pros: They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.
Cons: n/a
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7.2
Pros: Jeep was nice
Cons: Guy didn’t open the counter until 12 min after open and my car wasn’t even there until 25 min after the reservation started
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10.0
Cons: Nothing
review from
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8.0
Cons: Vehicle was not completely clean.
review from
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10.0
Pros: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.
Cons: The rental office was outside the terminal and across the street, but still convenient and easy to find.
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10.0
Pros: Staff was great and friendly, car was clean and very well maintained. Easy pick up and drop off
Cons: A in-car GPS would have helped a little more but thank technology for smart phone wasnt a deal breaker
review from
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10.0
Convertible rental
Pros: Ad said A3 cabriolet or similar. Got a Ford Mustand convertible. Worked just fine. Easy pick up and drop off at the terminal.
Cons: Didn’t have built in GPS in the car. Should be standard feature for the price.
review from
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6.0
Great car, atrocious, useless, rude, scaremongering staff
Pros: Supplied with an awesome Jeep Renegade, in good condition. Fuel was super cheap, rental was very reasonable too, without all the (luckily optional) add ons that cost more than renting the car! Pretty clean too, and we got to collect our car 30 mins early.
Cons: Horrible woman at check in /pick up. She started off nice but then when she realised we weren't going to pay $500 for 4 different types of insurance to cover the car, she went completely psycho on us, screaming, "my car is worth $25,000, who's going to cover the cost if it gets stolen?!" freaking us out and trying to scare us into spending x4 of what we paid to rent the car. She then tried to sell us fuel and additional driver charges, again as expensive as renting the car. No thanks lady! We took our chances and surprise surprise, we were fine! She made life so difficult and was unhelpful, mean and succeeded in worrying us about the crime levels in PR. When checking the car, we had to tell another employee to mark the obvious damaged underbelly of the Jeep which was hanging down almost touching the road. Finally, when refueling before returning the car, the fuel cap didn't open. We tried for 10 mins, watching you tube videos, checking the car manual and still couldn't get it open. Tried calling Hertz San Juan Airport and surprise surprise no one answered on 3 different extension lines, what if there was an emergency?! Useless. It was a Monday afternoon, 3pm. No excuse. We eventually pried the cap open with a credit card. Terrible.
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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2.0
They didn't have any cars
Pros: The representative was really apologetic and when I called kayak/hertz for a refund the processed it quickly.
Cons: When I arrived at the airport, Hertz had no cars. I was told that I could get on a waiting list but that they wouldn't know when the cars would be returned. I rushed to another provider and found that they had an ongoing deal for situations like this so I was able to obtain a record from Hertz and rent from Thrifty at the same price. Needless to say, it was unexpected considering I had reserved a car and already paid for my reservation. And of course after traveling all day it was quite stressful, but I acted fast and was able to secure a car.
review from
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4.4
Needed to get a intermediate category to get a decent car
Pros: Access to get/drop the car
Cons: Options available were poor, quality of car, condition of car. They keep pushing you to get the insurance which is annoying.
review from
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10.0
Cons: Everything was good and professional
review from
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10.0
Pros: They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.
Cons: n/a
review from
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10.0
Cons: Nothing
review from
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10.0
Pros: Pick-up and drop-off were both easy and quick. The car was spotless and in excellent condition.
Cons: The rental office was outside the terminal and across the street, but still convenient and easy to find.
review from
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10.0
Pros: Staff was great and friendly, car was clean and very well maintained. Easy pick up and drop off
Cons: A in-car GPS would have helped a little more but thank technology for smart phone wasnt a deal breaker
review from
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10.0
Convertible rental
Pros: Ad said A3 cabriolet or similar. Got a Ford Mustand convertible. Worked just fine. Easy pick up and drop off at the terminal.
Cons: Didn’t have built in GPS in the car. Should be standard feature for the price.
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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6.0
Great car, atrocious, useless, rude, scaremongering staff
Pros: Supplied with an awesome Jeep Renegade, in good condition. Fuel was super cheap, rental was very reasonable too, without all the (luckily optional) add ons that cost more than renting the car! Pretty clean too, and we got to collect our car 30 mins early.
Cons: Horrible woman at check in /pick up. She started off nice but then when she realised we weren't going to pay $500 for 4 different types of insurance to cover the car, she went completely psycho on us, screaming, "my car is worth $25,000, who's going to cover the cost if it gets stolen?!" freaking us out and trying to scare us into spending x4 of what we paid to rent the car. She then tried to sell us fuel and additional driver charges, again as expensive as renting the car. No thanks lady! We took our chances and surprise surprise, we were fine! She made life so difficult and was unhelpful, mean and succeeded in worrying us about the crime levels in PR. When checking the car, we had to tell another employee to mark the obvious damaged underbelly of the Jeep which was hanging down almost touching the road. Finally, when refueling before returning the car, the fuel cap didn't open. We tried for 10 mins, watching you tube videos, checking the car manual and still couldn't get it open. Tried calling Hertz San Juan Airport and surprise surprise no one answered on 3 different extension lines, what if there was an emergency?! Useless. It was a Monday afternoon, 3pm. No excuse. We eventually pried the cap open with a credit card. Terrible.
review from
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2.0
They didn't have any cars
Pros: The representative was really apologetic and when I called kayak/hertz for a refund the processed it quickly.
Cons: When I arrived at the airport, Hertz had no cars. I was told that I could get on a waiting list but that they wouldn't know when the cars would be returned. I rushed to another provider and found that they had an ongoing deal for situations like this so I was able to obtain a record from Hertz and rent from Thrifty at the same price. Needless to say, it was unexpected considering I had reserved a car and already paid for my reservation. And of course after traveling all day it was quite stressful, but I acted fast and was able to secure a car.
review from
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4.4
Needed to get a intermediate category to get a decent car
Pros: Access to get/drop the car
Cons: Options available were poor, quality of car, condition of car. They keep pushing you to get the insurance which is annoying.
review from
Rated no. 7
Ace
7.4 Good (76 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Ace reviews
Car hire locations
Ace
Locations at San Juan Luis Munoz Marin Intl Airport
6050 Isla Verde Avenue
+1 787 728 2419
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Ace reviews
Ace reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.2
Pros: The value was great.
Cons: Quicker pickup from the airport would be better. Also there was more damage to the car than they had checked on the inspection sheet.
review from
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8.0
Pros: Fast and easy.
Cons: More clear guidance on additional option needs for the area.
review from
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2.0
Pros: It was the worse experience I’ve ever had I only got 47 out of my 150 and they charged me an extra day and they said i was wrong as a costumer
Cons: Everything this place was so bad
review from
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9.6
Pros: The pick up and the return was very easy and rapid. The service was absolutely excellent! Cordial staff and even offered us to bring us back to the marina where we stayed, even tho it was out of there way! We really appreciated their service and smiles
Cons: Could mention the extra cost of insurance before pick up but that’s all
review from
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6.0
Pros: The drop off was quick and easy.
Cons: The company could have been more upfront on all of the rental charges including insurance requirements and deposit fees to be charged upfront at the time of picking up vehicle. The communication was lacking on behalf of Ace car rental/Charlie car rental.
review from
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10.0
way better than expected
Pros: easy process and super friendly people
review from
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3.2
Wouldn’t accept my insurance- scam!
Cons: I have coverage through my car insurance for both liability and collision. Company wouldn’t let me decline- cost me an additional $200. Total scam!
review from
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2.0
Scam
Pros: They sent the van for us automatically at new time when our flight was delayed 2 hours.
Cons: It is offsite from the airport unlike all the other rental car companies. When we got to the office offsite they told us they gave our car away because our flight was delayed. They knew we were delayed though as they sent the van to pick us up at new arrival time. They then told us they did have a car but we had to pay 50% more than what we booked for in advance. We declined and went back to airport and rented from a reputable company.
review from
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10.0
Pros: car was clean and very comfortable. excellent millage
review from
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8.4
Pros: Open 24 hrs
Cons: Airport pickup shuttle took over 35 min to arrive
review from
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10.0
Cheap and affordable
Pros: I like that this is company is fairly competing with other rental companies. Loved their rates.
Cons: I don’t like that is a lil bit slower than the other companies when checking in, but worth the wait. Just come planning at least an hour check in. Check out its usually faster.
review from
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5.2
Ace rental
Pros: Dropping off the car was easy enough.
Cons: The van for the shuttle to the airport is not clearly marked and there is no one to direct the way. So it took more than an hour just to get on a shuttle and the place you're waiting is full of diesel fumes, dirty, and hot. They didn't let you know that you need to bring your personal car insurance information with you. The car smellled strongly of cigarettes with a terrible chemical air freshener trying and failing to cover it up. There was no registration in the car, and no check at the start to see what damage was there. The car made a loud clicking noise the whole time we had it.
review from
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9.6
Pros: The pick up and the return was very easy and rapid. The service was absolutely excellent! Cordial staff and even offered us to bring us back to the marina where we stayed, even tho it was out of there way! We really appreciated their service and smiles
Cons: Could mention the extra cost of insurance before pick up but that’s all
review from
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10.0
way better than expected
Pros: easy process and super friendly people
review from
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10.0
Pros: car was clean and very comfortable. excellent millage
review from
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10.0
Cheap and affordable
Pros: I like that this is company is fairly competing with other rental companies. Loved their rates.
Cons: I don’t like that is a lil bit slower than the other companies when checking in, but worth the wait. Just come planning at least an hour check in. Check out its usually faster.
review from
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7.2
Pros: The value was great.
Cons: Quicker pickup from the airport would be better. Also there was more damage to the car than they had checked on the inspection sheet.
review from
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8.0
Pros: Fast and easy.
Cons: More clear guidance on additional option needs for the area.
review from
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8.4
Pros: Open 24 hrs
Cons: Airport pickup shuttle took over 35 min to arrive
review from
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2.0
Pros: It was the worse experience I’ve ever had I only got 47 out of my 150 and they charged me an extra day and they said i was wrong as a costumer
Cons: Everything this place was so bad
review from
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6.0
Pros: The drop off was quick and easy.
Cons: The company could have been more upfront on all of the rental charges including insurance requirements and deposit fees to be charged upfront at the time of picking up vehicle. The communication was lacking on behalf of Ace car rental/Charlie car rental.
review from
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3.2
Wouldn’t accept my insurance- scam!
Cons: I have coverage through my car insurance for both liability and collision. Company wouldn’t let me decline- cost me an additional $200. Total scam!
review from
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2.0
Scam
Pros: They sent the van for us automatically at new time when our flight was delayed 2 hours.
Cons: It is offsite from the airport unlike all the other rental car companies. When we got to the office offsite they told us they gave our car away because our flight was delayed. They knew we were delayed though as they sent the van to pick us up at new arrival time. They then told us they did have a car but we had to pay 50% more than what we booked for in advance. We declined and went back to airport and rented from a reputable company.
review from
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5.2
Ace rental
Pros: Dropping off the car was easy enough.
Cons: The van for the shuttle to the airport is not clearly marked and there is no one to direct the way. So it took more than an hour just to get on a shuttle and the place you're waiting is full of diesel fumes, dirty, and hot. They didn't let you know that you need to bring your personal car insurance information with you. The car smellled strongly of cigarettes with a terrible chemical air freshener trying and failing to cover it up. There was no registration in the car, and no check at the start to see what damage was there. The car made a loud clicking noise the whole time we had it.
review from
Rated no. 8
Budget
7.4 Good (41 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Budget reviews
Car hire locations
Budget
Locations at San Juan Luis Munoz Marin Intl Airport
Avendia Salvador Caro
+1 787 791 0600
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Budget reviews
Budget reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.2
Pros: No
Cons: Yes
review from
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10.0
Pros: Yes
review from
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10.0
Pros: Quick, friendly
review from
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8.8
Pros: The staff was friendly. Pick-up and drop-off was pretty much a breeze. The car was inexpensive and everything we needed for a day trip to El Yunque.
review from
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4.0
Pros: The upgrade for a better car
Cons: thet charge me extra for gas even that when we check out the gas wasn't; full and the lady make the correction. Still they charge me for 3 extra gallon at the return
review from
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10.0
.
Pros: I like that Budget is on the airport property. It is worth paying a higher rental price for the convenience. I do know that Budget pays a much higher rent on the airport property as opposed to further away.
Cons: The buttons on the key did not work. I put a new battery in and it worked. You could check these as a part of your regular servicing.
review from
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2.0
Cons: I made a reservation & expected to arrive and begin the process. When I arrived there were no cars made available, the gentleman working, instead of notifying us that there were no cars did not tell us anything & made us wait up to an hour in line just to inform us that they were no vehicles anymore.
review from
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8.8
Long line at pickup.
Pros: Good car.
Cons: Long line at pickup and confusing signs at drop off. Interior lighting would not dim. 30 minuets wait to pick up.
review from
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10.0
Pros: Pick up and return was so easy and quick!
review from
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4.8
Fuel Option - Deceptive at best -
Pros: Car was OK
Cons: The usual fuel options are spelled out on the wall of the rental counter. I wanted the standard fuel option - return full, or pay ~$10 per gallon if not full. The agent would not let me select this option - insisting that I select the Prepay Full Tank option ($55), and that I would not be charged if I returned the car full. He handed me a contract to which had no indication of the option to return full and not be charged. He insisted the $55 charge was "only an estimate" and that I would not be charged. I refused to sign, and he produced a stamper and stamped in red "Prepaid Fuel Reversal 100% If Returned Completely Full" on the contract. With that, I signed the contract and enjoyed my rental. Upon return, the agent was surprised that I filled the tank, and indicated I had been charged the $55. I notified him of the agreement, and produced the contract with the red stamp. The agent told me I had to return to another agent to process the fuel refund. This extra step upon return was not what I was promised (I would not be charged, "only an estimate"), and not what I wanted. The San Juan, PR airport location is not allowing renters to receive the published fuel option of their choice. Had I returned the car a couple of gallons short, I would have had no recourse but to pay the $55.
review from
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7.2
Pros: Clean car.
Cons: The fact that they charge daily for the use of toll roads (like 3.95 per day) plus the toll prices. The wait on the line to get the vehicle was ridiculous.
review from
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3.6
San Juan rental
Pros: Service when I extended my rental. The service rep was super friendly & understanding. She made this rental feel so much more worth it in comparison to my pick up experience. The service reps name was Sollelie I think and she might have saved your relationship with me
Cons: However, when I picked up my car I had to wait for over 45 minutes. When I asked what was wrong several times I felt ignored and unimportant. The car was still not cleaned to your own standards & no apology was offered. I was really surprised by this service and I could see the same aggravation in other customers that were waiting too. Meanwhile I could see customers at your competitors getting their cars, being offered upgrades to accommodate an unavailable car for one customer and general satisfaction with their experience
review from
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10.0
Pros: Yes
review from
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10.0
Pros: Quick, friendly
review from
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8.8
Pros: The staff was friendly. Pick-up and drop-off was pretty much a breeze. The car was inexpensive and everything we needed for a day trip to El Yunque.
review from
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10.0
.
Pros: I like that Budget is on the airport property. It is worth paying a higher rental price for the convenience. I do know that Budget pays a much higher rent on the airport property as opposed to further away.
Cons: The buttons on the key did not work. I put a new battery in and it worked. You could check these as a part of your regular servicing.
review from
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8.8
Long line at pickup.
Pros: Good car.
Cons: Long line at pickup and confusing signs at drop off. Interior lighting would not dim. 30 minuets wait to pick up.
review from
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10.0
Pros: Pick up and return was so easy and quick!
review from
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5.2
Pros: No
Cons: Yes
review from
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4.0
Pros: The upgrade for a better car
Cons: thet charge me extra for gas even that when we check out the gas wasn't; full and the lady make the correction. Still they charge me for 3 extra gallon at the return
review from
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2.0
Cons: I made a reservation & expected to arrive and begin the process. When I arrived there were no cars made available, the gentleman working, instead of notifying us that there were no cars did not tell us anything & made us wait up to an hour in line just to inform us that they were no vehicles anymore.
review from
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4.8
Fuel Option - Deceptive at best -
Pros: Car was OK
Cons: The usual fuel options are spelled out on the wall of the rental counter. I wanted the standard fuel option - return full, or pay ~$10 per gallon if not full. The agent would not let me select this option - insisting that I select the Prepay Full Tank option ($55), and that I would not be charged if I returned the car full. He handed me a contract to which had no indication of the option to return full and not be charged. He insisted the $55 charge was "only an estimate" and that I would not be charged. I refused to sign, and he produced a stamper and stamped in red "Prepaid Fuel Reversal 100% If Returned Completely Full" on the contract. With that, I signed the contract and enjoyed my rental. Upon return, the agent was surprised that I filled the tank, and indicated I had been charged the $55. I notified him of the agreement, and produced the contract with the red stamp. The agent told me I had to return to another agent to process the fuel refund. This extra step upon return was not what I was promised (I would not be charged, "only an estimate"), and not what I wanted. The San Juan, PR airport location is not allowing renters to receive the published fuel option of their choice. Had I returned the car a couple of gallons short, I would have had no recourse but to pay the $55.
review from
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3.6
San Juan rental
Pros: Service when I extended my rental. The service rep was super friendly & understanding. She made this rental feel so much more worth it in comparison to my pick up experience. The service reps name was Sollelie I think and she might have saved your relationship with me
Cons: However, when I picked up my car I had to wait for over 45 minutes. When I asked what was wrong several times I felt ignored and unimportant. The car was still not cleaned to your own standards & no apology was offered. I was really surprised by this service and I could see the same aggravation in other customers that were waiting too. Meanwhile I could see customers at your competitors getting their cars, being offered upgrades to accommodate an unavailable car for one customer and general satisfaction with their experience
review from
Rated no. 9
Europcar
7.4 Good (68 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Europcar reviews
Car hire locations
Europcar
Locations at San Juan Luis Munoz Marin Intl Airport
Avenida Laguna 10,laguna Shop.centr
+1 787 710 2777
All Europcar reviews
Europcar reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.6
Pros: The car worked well
Cons: I was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
review from
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10.0
Pros: Staff was very friendly. The shuttle was comfortable and all for a great price
review from
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10.0
Pros: Pick up and drop off was fast and easy. You get a bill with every dollar explained. A damaged tire was repaired in a garage and europcar payed the bill really easy.
review from
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9.6
Cons: The workers were very nice and respectful. The person that went to get our rental got wet in the rain and gave us an umbrella.
review from
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8.8
Pros: The car was dirty under the chairs but when I informed them at drop off they apologized and gave a major discount on price
review from
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2.0
Pros: There was nothing to like- I scheduled my pick up for 8 pm and waited an hour with my husband and 2-year-old for them to pick us up from the airp[ort. We waited and waited, while all the other car rental buses passed us. Eventually, another bus driver told me that they closed at 8 pm.
Cons: Why wasn't this information shared with me when I made my reservations? Fortunately, I was able to book another car company (allied) which opens 24 hours and got the same deal. I will never book Eurocar again and maybe its best to just call the car rental directly and not go through Kayak.
review from
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3.6
Cons: The car was very scratched on the outside near the front bumper. There was also a crack on the bumber. It just looked off to me because of that.
review from
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7.2
Pros: I was able to get my car and figure out rental with very little fuss.
Cons: The waiting area/office is rather cramped and the pickup/drop off process isn’t terribly streamlined.
review from
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5.2
Cons: Customer service on pickup was sub optimal. Lack of available staff during drop off resulted in delays. $250 refundable deposit required for vehicle rental.
review from
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8.0
Pros: Very energy efficient Yaris, good price, friendly staff.
Cons: Eurocar needs to upgrade its computer system. We had to wait a long time both for check in and check out and it was not staff related - it was computer related. They should look for a faster way of handling this.
review from
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9.2
Great customer service
Pros: The guys at the counter were helpful and friendly. There was an issue with our car (it broke down) and they delivered a new car to us quickly and without any problems. It's close proximity to the airport and the shuttle service was fast.
Cons: The checkin and checkout was slow. I was second in line and it took over half hour to check out. They did not have the car I was guaranteed and so I ended up with a pickup truck. Kind of cool, but not what I ordered for me and my family. Then the truck broke down mid week. They replaced it quickly so that was good.
review from
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10.0
Excellent
Pros: Service and car
Cons: Nothing
review from
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10.0
Pros: Staff was very friendly. The shuttle was comfortable and all for a great price
review from
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10.0
Pros: Pick up and drop off was fast and easy. You get a bill with every dollar explained. A damaged tire was repaired in a garage and europcar payed the bill really easy.
review from
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9.6
Cons: The workers were very nice and respectful. The person that went to get our rental got wet in the rain and gave us an umbrella.
review from
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8.8
Pros: The car was dirty under the chairs but when I informed them at drop off they apologized and gave a major discount on price
review from
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9.2
Great customer service
Pros: The guys at the counter were helpful and friendly. There was an issue with our car (it broke down) and they delivered a new car to us quickly and without any problems. It's close proximity to the airport and the shuttle service was fast.
Cons: The checkin and checkout was slow. I was second in line and it took over half hour to check out. They did not have the car I was guaranteed and so I ended up with a pickup truck. Kind of cool, but not what I ordered for me and my family. Then the truck broke down mid week. They replaced it quickly so that was good.
review from
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10.0
Excellent
Pros: Service and car
Cons: Nothing
review from
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7.2
Pros: I was able to get my car and figure out rental with very little fuss.
Cons: The waiting area/office is rather cramped and the pickup/drop off process isn’t terribly streamlined.
review from
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8.0
Pros: Very energy efficient Yaris, good price, friendly staff.
Cons: Eurocar needs to upgrade its computer system. We had to wait a long time both for check in and check out and it was not staff related - it was computer related. They should look for a faster way of handling this.
review from
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5.6
Pros: The car worked well
Cons: I was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
review from
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2.0
Pros: There was nothing to like- I scheduled my pick up for 8 pm and waited an hour with my husband and 2-year-old for them to pick us up from the airp[ort. We waited and waited, while all the other car rental buses passed us. Eventually, another bus driver told me that they closed at 8 pm.
Cons: Why wasn't this information shared with me when I made my reservations? Fortunately, I was able to book another car company (allied) which opens 24 hours and got the same deal. I will never book Eurocar again and maybe its best to just call the car rental directly and not go through Kayak.
review from
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3.6
Cons: The car was very scratched on the outside near the front bumper. There was also a crack on the bumber. It just looked off to me because of that.
review from
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5.2
Cons: Customer service on pickup was sub optimal. Lack of available staff during drop off resulted in delays. $250 refundable deposit required for vehicle rental.
review from
Rated no. 10
Thrifty
7.4 Good (96 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Thrifty reviews
Car hire locations
Thrifty
Locations at San Juan Luis Munoz Marin Intl Airport
Marginal Los Angeles
+1 787 253 2525
| Monday | 06:00 - 22:00 |
| Tuesday | 06:00 - 22:00 |
| Wednesday | 06:00 - 22:00 |
| Thursday | 06:00 - 22:00 |
| Friday | 06:00 - 22:00 |
| Saturday | 06:00 - 22:00 |
| Sunday | 06:00 - 22:00 |
All Thrifty reviews
Thrifty reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.4
Cons: I rented an Audi and the rental company told me they don’t even own an Audi
review from
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4.8
Cons: We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!
review from
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10.0
Pros: Yes
review from
-
10.0
Pros: The staff was friendly. The car was ready on time. There were no issues at pick up. I suggest the ez pass when traveling.
review from
-
2.8
Pros: Easy drop off.
Cons: Had to wait more than 5 hours to have the car.
review from
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9.2
Cons: The extra charges for the ezpass, even if you don’t purchase they will still charge you for the full value if you go through any toll
review from
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8.8
Pros: Price was fantastic
Cons: Wait time to receive the car could have been more streamlined and quicker (took about 30 min)
review from
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6.0
Pros: Car was in good shape and worked well
Cons: Car pickup was brutal!!!! Stood in line for over an hour to pick up the car
review from
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4.8
Pros: Nothing, 787.253.2525 is frustrating. “Your call will be answered in one minute” after one minute “your call will be answered in two minutes”, and it goes on for 30 minutes. After that the system hangs up. I called seven days before, nothing.
Cons: Everything. I arrived 3 hrs. before, spoke to THE manager about phone issue and to make sure my unit (15 passenger van) was ready on time. I arrived HOURS later, unit had no gas. I waited ANOTHER 1/2hour for gas. Outright, total disregard for customer service from top management to bottom
review from
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3.6
Cons: No fue lo que me ofrecieron cancele la reserbacion mucho dinero para el carro que me queriandar
review from
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2.4
Cons: The car was not ready upon our arrival. The front staff was very rude during check in. When the car was finally brought to us 20 minutes after our arrival, it was filthy inside and out.
review from
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8.4
Pros: Staff were nice and the process was easy!
Cons: There were some fees at check out I was not aware of before hand. It would have been nice to see the fees beforehand.
review from
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10.0
Pros: Yes
review from
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10.0
Pros: The staff was friendly. The car was ready on time. There were no issues at pick up. I suggest the ez pass when traveling.
review from
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9.2
Cons: The extra charges for the ezpass, even if you don’t purchase they will still charge you for the full value if you go through any toll
review from
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8.8
Pros: Price was fantastic
Cons: Wait time to receive the car could have been more streamlined and quicker (took about 30 min)
review from
-
4.4
Cons: I rented an Audi and the rental company told me they don’t even own an Audi
review from
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4.8
Cons: We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!
review from
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2.8
Pros: Easy drop off.
Cons: Had to wait more than 5 hours to have the car.
review from
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6.0
Pros: Car was in good shape and worked well
Cons: Car pickup was brutal!!!! Stood in line for over an hour to pick up the car
review from
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4.8
Pros: Nothing, 787.253.2525 is frustrating. “Your call will be answered in one minute” after one minute “your call will be answered in two minutes”, and it goes on for 30 minutes. After that the system hangs up. I called seven days before, nothing.
Cons: Everything. I arrived 3 hrs. before, spoke to THE manager about phone issue and to make sure my unit (15 passenger van) was ready on time. I arrived HOURS later, unit had no gas. I waited ANOTHER 1/2hour for gas. Outright, total disregard for customer service from top management to bottom
review from
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3.6
Cons: No fue lo que me ofrecieron cancele la reserbacion mucho dinero para el carro que me queriandar
review from
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2.4
Cons: The car was not ready upon our arrival. The front staff was very rude during check in. When the car was finally brought to us 20 minutes after our arrival, it was filthy inside and out.
review from
Rated no. 11
Payless
6.9 Good (336 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
╳
Payless reviews
Car hire locations
Payless
Locations at San Juan Luis Munoz Marin Intl Airport
Baldorioty De Castro Ave
+1 787 625 8880
| Monday | 05:00 - 23:00 |
| Tuesday | 05:00 - 23:00 |
| Wednesday | 05:00 - 23:00 |
| Thursday | 05:00 - 23:00 |
| Friday | 05:00 - 23:00 |
| Saturday | 05:00 - 23:00 |
| Sunday | 05:00 - 23:00 |
All Payless reviews
Payless reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.6
Pros: Price
Cons: Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
review from
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3.2
Pros: The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.
Cons: The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.
review from
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3.6
Cons: We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!
review from
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5.6
Pros: Price
Cons: The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.
review from
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10.0
Cons: Nothing....all was great. They were helpful , pollite , efficiant , clear ...... all personnel were great
review from
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6.4
Pros: The vehicle was exactly what we were told we were going to get. Enough room for our family.
Cons: Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.
review from
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4.0
Cons: They charged a totally different price than agreed upon online when we got there.
review from
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6.8
Pros: Drop off process was easy and they were flexible worth which sedan I drove off with.
Cons: Pick up process was a nightmare, waited almost 3 hours. And felt swindled to purchase unlimited tolls for an extra $75 when I maybe went through $15 worth.
review from
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10.0
Pros: We were nervous from reading many bad reviews yet we had no problem whatsoever. Very good experience.
review from
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5.6
Pros: drop off was easy
Cons: The service during car pick-up was terrible. The staff wasn't that friendly and ignore me.
review from
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6.0
Cons: Las facilidades no tienen estacionamiento .Me alquilaron un carro con un retrovisor roto, me lo llevé así pero luego me percaté que la visibilidad era pobre ,aum Ed ntsndo el riesgo de accidente. Estuve un incidente que me hizo pensar la forma de evaluar los carros , mi hija condujo mi carro personal ,al no tener estacionamiento lo hi X o al frente que ademad esta la carretera en malas condiciones.Mi hija al dar reversa tocó el bumper lateral de un carro de alquiler ,y el empleado a cargo la culpo de un rayazo que visiblemente era ilógico que fue causado por el toque ya que mi carro es rojo y el rayazo era blanco ,no había abolladuras ni nada ,pero el empleado insistía que fue mi hija.Esperamos la policía aprox.2 horas,el agente evaluo y refirió que no había daño y que por la posición de los carro no había sido mi hija, el policía retiró con los dedos la pintura Blanca del vehículo del local y se lo señaló al empleado,gerente y supervisor.Asi que cuidado pues no me habían anotado el cristal roto No se cual era el propósito.
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10.0
Pros: Super helpful! Thanks guys
Cons: I cant complain, exelente service
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10.0
Cons: Nothing....all was great. They were helpful , pollite , efficiant , clear ...... all personnel were great
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10.0
Pros: We were nervous from reading many bad reviews yet we had no problem whatsoever. Very good experience.
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10.0
Pros: Super helpful! Thanks guys
Cons: I cant complain, exelente service
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5.6
Pros: Price
Cons: Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
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3.2
Pros: The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.
Cons: The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.
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3.6
Cons: We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!
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5.6
Pros: Price
Cons: The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.
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6.4
Pros: The vehicle was exactly what we were told we were going to get. Enough room for our family.
Cons: Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.
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4.0
Cons: They charged a totally different price than agreed upon online when we got there.
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5.6
Pros: drop off was easy
Cons: The service during car pick-up was terrible. The staff wasn't that friendly and ignore me.
review from
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6.0
Cons: Las facilidades no tienen estacionamiento .Me alquilaron un carro con un retrovisor roto, me lo llevé así pero luego me percaté que la visibilidad era pobre ,aum Ed ntsndo el riesgo de accidente. Estuve un incidente que me hizo pensar la forma de evaluar los carros , mi hija condujo mi carro personal ,al no tener estacionamiento lo hi X o al frente que ademad esta la carretera en malas condiciones.Mi hija al dar reversa tocó el bumper lateral de un carro de alquiler ,y el empleado a cargo la culpo de un rayazo que visiblemente era ilógico que fue causado por el toque ya que mi carro es rojo y el rayazo era blanco ,no había abolladuras ni nada ,pero el empleado insistía que fue mi hija.Esperamos la policía aprox.2 horas,el agente evaluo y refirió que no había daño y que por la posición de los carro no había sido mi hija, el policía retiró con los dedos la pintura Blanca del vehículo del local y se lo señaló al empleado,gerente y supervisor.Asi que cuidado pues no me habían anotado el cristal roto No se cual era el propósito.
review from
Rated no. 12
Dollar
5.9 Okay (155 reviews)
1 location at San Juan Luis Munoz Marin Intl Airport
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Dollar reviews
Car hire locations
Dollar
Locations at San Juan Luis Munoz Marin Intl Airport
Marginal Los Angeles
+1 787 791 5500
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Dollar reviews
Dollar reviews at San Juan Luis Munoz Marin Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.6
Cons: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection
review from
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7.2
Pros: The initial price point was good. The driver who picked us up from the airport was very friendly and funny.
Cons: The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.
review from
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2.0
Pros: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.
Cons: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight
review from
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10.0
Great rental
Pros: Nice shuttle ride from airport to rental place. Got a nice car for a free upgrade. No hassle return!
review from
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4.0
Cons: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were: Car Rental: $ 88.00 Taxes & Fees $ 33.00 Total: $121.00 When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows: Car Rental: $ 88.00 Taxes & Fees $ 95.06 Total: $183.06 This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price. When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car. When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me. By now it’s 2:30 am and we were really tired and had no other choice but to accept the car I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location
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10.0
Pros: Everything
Cons: None
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8.4
Excellent
Pros: Great service should be 5star all categories
review from
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6.0
Pros: When I got of customer service
Cons: The waiting to get the car. Customer service to slow
review from
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2.0
Cons: The cancel the reservation i two hours
review from
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5.6
Deceptive practices
Pros: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.
Cons: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.
review from
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2.0
Stay away!
Pros: Nothing!!’nn
Cons: Rude staff. Forced upsales and unexpected upcharges. Poorly maintained and cleaned cars.
review from
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3.2
Worst experience
Pros: Upgrade to larger vehicle
Cons: Everything else
review from
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7.2
Pros: The initial price point was good. The driver who picked us up from the airport was very friendly and funny.
Cons: The airport pickup for Dollar is not signed at all...as in NOTHING. It took 20 minutes to get picked up from the airport once we were in the right spot. When we picked up the vehicle they upcharged me for multiple things and didn't put some very obvious damage to the car on the initial papers.
review from
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8.4
Excellent
Pros: Great service should be 5star all categories
review from
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3.6
Cons: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection
review from
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2.0
Pros: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.
Cons: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight
review from
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4.0
Cons: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were: Car Rental: $ 88.00 Taxes & Fees $ 33.00 Total: $121.00 When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows: Car Rental: $ 88.00 Taxes & Fees $ 95.06 Total: $183.06 This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price. When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car. When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me. By now it’s 2:30 am and we were really tired and had no other choice but to accept the car I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location
review from
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6.0
Pros: When I got of customer service
Cons: The waiting to get the car. Customer service to slow
review from
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2.0
Cons: The cancel the reservation i two hours
review from
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5.6
Deceptive practices
Pros: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.
Cons: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.
review from
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2.0
Stay away!
Pros: Nothing!!’nn
Cons: Rude staff. Forced upsales and unexpected upcharges. Poorly maintained and cleaned cars.
review from
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3.2
Worst experience
Pros: Upgrade to larger vehicle
Cons: Everything else
review from
Car hire locations at San Juan Luis Munoz Marin Intl Airport
Top tips for hiring a car at San Juan Luis Munoz Marin Intl Airport
- 25% of our users found a car hire at San Juan Luis Munoz Marin Intl Airport for $40 or less
- Book your car hire at San Juan Luis Munoz Marin Intl Airport at least 1 day before your trip in order to get a below-average price