San Juan hotels in Santurce
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"Located in Condado, this beachfront hotel is in the city centre and within a 5-minute walk of Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km). "
Overall 9.2 Excellent
Based on 797 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
10.0
Pros: Everything was Fantastic
Excellent
10.0
Pros: Service
Cons: Nothing
Excellent
10.0
Excellent
9.7
Excellent
10.0
Cons: Still holding money on my credit card.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Pool area
Cons: I couldn't stay more days
Excellent
10.0
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Excellent
9.7
Cons: Food and beverage prices very expensive.
Excellent
10.0
Pros: Was an incredible experience and highly recommend. Service and facilities are second to none. Loved it and will come again!
Cons: Only slight negative was service at the outdoor/pool bar...it was a little slow.
Excellent
9.1
Excellent
8.2
Pros: Very comfortable bed, bathtub seats two, service is top notch! The property is beautiful
Cons: I was there a year ago and the hotel was pristine! Now I see the hotel not being cared for. Paint chipping, vents in my room were dusty & rusted. Also, there were too many young children for my liking. Housekeeping was attentive to my requests but not thorough in cleaning. Dusty lamp, bathtub was dirty. The small things make all the difference. I also wish the property had more night time entertainment.
Excellent
9.4
Pros: Great attention from the staff. The room was amazing along with the view. It was in close walking proximity to a lot of stores. Only 15 minutes from old San Juan.
Cons: The price is a bit steep. Cost is similar to a St. Regis or a Ritz property.
Excellent
10.0
Excellent
10.0
Pros: Excellent service
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
10.0
Cons: Housekeeping
Good
7.7
Pros: Very nice room and oceanfront beautiful.
Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
Excellent
9.7
Cons: Staff are very friendly. Clean very clean and neat. Great service. Great facilities.
Excellent
10.0
Pros: Attention to detail, luxurious accommodations, outstanding staff.
Cons: We loved everything
Excellent
10.0
Pros: El mar y la piscina maravillosos .....
Cons: Nada todo me gusto
Excellent
9.1
Okay
4.2
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
Good
6.2
Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.
Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
Okay
4.0
Pros: Nice bar and location
Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
Excellent
10.0
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Excellent
10.0
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Excellent
10.0
Pros: The exceptional service and accommodations. Twice a day housekeeping, 24 hours pool areas, and peace and quiet. I arrived on my birthday; the staff presented me with a complimentary bottle of champagne along with a card in my bedroom. The room was upgraded to include a balcony. The staff was friendly and for the most attentive to your needs. The beach is a few steps away. The hotel is gorgeous! The hotel was not overstimulating with too many people nor the pool/hot tub areas.
Cons: The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.
Excellent
10.0
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Excellent
8.0
Cons: Rowdy and loud guests were able to be heard at 3 am due to poor insulation.
Excellent
10.0
Pros: but without all the extra costs. Free wifi. No BS "pool fees". Great restaurants - in fact 1919 may surpass Il Mulino. It doesn't have a casino, but the Marriott and Intercontinental are right up the street.
Excellent
9.7
Pros: At the end of the day, the service provided by this hotel and its excellent staff is what takes it to the next level. From the moment you arrive, they make sure that everything is taken care of for you and then some, to ensure that you enjoy your leisure time to the maximum. Room Service, Pool Service, Concierge, in-house restaurants...everything was spectacular.
Cons: No beach access
Okay
5.7
Pros: The hotel itself is very pretty and historical.
Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
Excellent
9.4
Pros: Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again!
Cons: The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
Excellent
10.0
Pros: If you want the ocean view and relax, you dont need to go any where else. I can spend 24 hrs lying in their ocean front glass railed porch/ infinity pool
Good
7.4
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Excellent
10.0
Pros: Our overall stay was amazing. The food and drinks were a bit costly, but it is a five star resort. The staff were helpful, friendly and the service was outstanding. Our tour guide stated " once you stay at the Vanderbilt, you will not stay anywhere else". My fiancé and I agree!
"Located in Condado, this hotel is 1.1 mi (1.7 km) from Condado Beach, and within 3 mi (5 km) of Puerto Rico Convention Center and Pan American Pier. Plaza las Americas and Port of San Juan are also within 6 mi (10 km). "
Overall 9.0 Excellent
Based on 889 reviews
All
- All
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.1
Excellent
9.4
Excellent
9.4
Cons: Great location near breakfast places and nightlife.
Excellent
9.1
Pros: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.
Cons: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.
Okay
5.4
Pros: Pool is nice and access to Stellaris is great.
Cons: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.
Engage in a delightful lodging experience at Hyatt Place San Juan/City Center. Spacious guestrooms feature plush Hyatt Grand Beds and such high-tech conveniences as free Wi-Fi and remote printing. A wide array of hotel amenities includes 24-hour Fitness center and 3,000 square feet of meeting and event space. Food and fun awaits you at our outdoor pool. Free breakfast.
Overall 8.9 Excellent
Based on 1,310 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Pros: Very clean
Cons: Nothing
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Good
7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Hyatt House San Juan provides a comfortable environment that remind guest of home. The Hotel features 126 spacious rooms that feature Atlantic Ocean and San Juan Bay views. Located in the Puerto Rico Convention center district and next to San Juan Bay Marina. The hotel is conveniently located just 10 minutes from The Luis Munoz International Airport and steps away from Historic Old San Juan, Condado area and Ocean Park Beach.
Overall 8.9 Excellent
Based on 786 reviews
All
- All
- Families with older children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent
10.0
Excellent
8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent
9.1
Excellent
8.0
Excellent
10.0
Excellent
9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
"Located in Condado, this beachfront resort is in the entertainment district and within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center and Pan American Pier are also within 2 miles (3 km). "
Overall 8.8 Excellent
Based on 780 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
7.7
Excellent
9.4
Excellent
10.0
Pros: Wonderful service, style and ambience. Would go back in a heartbeat!
Excellent
9.4
Pros: location and beach were great.
Excellent
10.0
Excellent
9.7
Pros: All
Excellent
10.0
Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.
Cons: Nothing to complain about
Excellent
9.1
Pros: Loved the suite with full kitchen. Would do this again!
Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Excellent
10.0
Excellent
10.0
Excellent
8.6
Pros: I liked the facilities that La Concha offers for their guests as well as the modern décor. The location was superb and in close vicinity to Old San Juan, Isla Verde, and the airport. Ease to get around and shop around a bit , although shopping is somewhat limited. The room was clean and the staff very accommodating to our requests. The hotel had three pools, however the main pool was smaller than what's shown in the marketing materials. The infinity pool was great, only wished that it would have been larger. I would definitely say that the ocean view was a great bonus. Overall it was a very good experience at La Concha
Cons: The beds and pillows were uncomfortable.
Good
7.6
Pros: the location is beautiful
Cons: We didn't actually get to staty at La Concha. When we arrived at the hotel from the airport, the hotel had overbooked. We were quite disapointed as the property looked beautiful. However, there was no confusion or fuss. The hotel knew what they did and I don't know why we were flagged as one of the "overbooked". we arrived about 7 pm. It may be we were a one nighter. However, they paid for a taxi and put us in the marriott down the street and comped the marriot room. It was all set up for us and we were whisked away So we didn't have to pay for the hotel night. The hotel they put us in was not as luxury as the La Concha (4 star vs 5 star) but it was nice and the Marriot folks at the San Juan Marriot were SUPER friendly and tried to do EVERYTHING they could to make us welcome and make it up to us with room upgrades, free drinks, dinner recommendations. So we felt adequately compensated. In the morning we walked down the beach from the Marriot to the La Concha (they said we were welcome to use the La Concha facilities) but ended up not using the pool, just having brunch at the hotel and it was lovely.
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks! Pool & beach access is amazing.
Cons: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.
Excellent
10.0
Pros: All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location.
Cons: The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.
Excellent
9.7
Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.
Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
Excellent
10.0
Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.
Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Excellent
10.0
Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!
Good
7.7
Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.
Cons: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
Excellent
10.0
Pros: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.
Cons: After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.
Excellent
10.0
Okay
4.8
Pros: The beach and pool facilities are great
Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
Excellent
8.2
Pros: Beautiful hotel with open lobby and modern clean feeling.
Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Excellent
9.1
Pros: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.
Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
Excellent
10.0
Pros: I stay at La Concha frequently. I return because it is a comfortable, chic, friendly, safe resort with many amenities. The dining options are numerous. The staff are accommodating and friendly. The rooms are modern and cozy. The location is perfect. My favorite hotel in Puerto Rico!
Situated in the midst of the Puerto Rico Convention Center District, in front of San Juan Bay, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. With a variety of on-site activities, we keep you busy and relaxed. We offer several great hotel dining options, bars and lounges, a world-class casino, full-service spa, 4th-floor sundeck with infinity pool and a location near the beach. Our state-of-the-art amenities help you relax in Puerto Rico while you rest each night on a comfortable Sheraton Signature Sleep Experience® bed.
Overall 8.8 Excellent
Based on 526 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Excellent
8.0
Cons: Limited choices restaurants
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Good
7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Okay
5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Excellent
10.0
Excellent
9.7
Good
7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
8.5
Excellent
10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Good
6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Good
7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Excellent
9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Excellent
10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Excellent
9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Excellent
10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Good
7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent
10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Good
7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Excellent
8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Excellent
8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
"Located in Condado, this luxury hotel is 0.5 mi (0.8 km) from Condado Beach, and within 3 mi (5 km) of Puerto Rico Convention Center and Port of San Juan. Castillo de San Cristobal and Jose Miguel Agrelot Coliseum are also within 3 mi (5 km). "
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Overall 8.8 Excellent
Based on 144 reviews
All
- All
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?
Cons: The fact that I had to leave!
Excellent
10.0
Excellent
10.0
Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!
Excellent
10.0
Excellent
10.0
Pros: Its an amazing boutique hotel Better than expected!!
"Located in Miramar, this hotel is within a 15-minute walk of Conservatory of Music of Puerto Rico, Condado Beach and Puerto Rico Convention Center. Pan American Pier and Escambron Beach are also within 1 mile (2 km). "
Overall 8.7 Excellent
Based on 439 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
7.4
Excellent
9.4
Good
7.7
Excellent
8.0
Pros: Really close to the beach and Condado !!!
Good
6.0
Excellent
10.0
Pros: The staff was very good. Spectacular view of both the Condado Lagoon and the Atlantic Ocean. You can walk or take the bus anywhere remotely near San Juan. That's fantastic since driving can be a nightmare. The room was clean. TV, microwave, and refrigerator were great too. Pueblo Supermarket was a short walk away and authentic Puerto Rican food right across the street. All the beachfront hotels, stores and beaches were a short walk around the corner. Buses and trains were both only 75 centseach!!! Highly recommended.
Cons: Nothing. It was beautiful.
Good
7.6
Pros: Customer service location very clean n cozy
Cons: Lack of parking
Excellent
10.0
Pros: Location
Cons: Bed was kinda hard.
Good
6.2
Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.
Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Excellent
9.1
Pros: Everything was great.
Cons: Limited parking.
Excellent
10.0
Excellent
8.2
Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.
Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Excellent
8.0
Cons: This hotel is good for the price. Convenient to get around San Juan from this location. Not a large parking area but they park your car so its ok. Spectacular view from th
Excellent
8.0
Pros: The hotel staff is professional and the room clean. The price is reasonable and the area was perfect. If you and your family is in San juan for shopping, business or medical reasons and on a budget its the best Place to stay. It has a gym, small laundry and a roof top deck with a nice view over the lagoon. The rooms are comfortable, clean, air conditioned and has cable TV.
Cons: i can think of anything I didnt like about the hotel accept for the short hot water showers. You runout of hot water in the shower in 6 minutes. So shower fast.
Good
7.7
Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.
Good
6.2
Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.
Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.
Excellent
9.7
Pros: Front desk people were very polite, fun and helpful.
Okay
4.0
Pros: Front desk folks were nice and helpfuL for the morning shift.
Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.
Excellent
9.7
Pros: I was a little worried reading previous reviews, however this hotel has almost everything you need during your stay in San Juan. The room was spacious, very neat and clean. Loved the attention to detail like making animal designs with towels and convenience of resealable shampoo pouches. Microwave and fridge in room. Luggage racks. Plenty of towels. Hairdryer and iron in room. Excersice room. Expectacular views from rooftop. Free Wi-Fi. Complementary coffee drinks. Nice amenities surrounding the hotel like movie theater, supermarket, pharmacy/souvenir shops and different kinds of restaurants all within walking distance. There is even a reasonable price restaurant across opened 24/7. Although didn't use it, access to buses to and from Old San Juan. Very helpful, courteous staff. Short minute drive to airport. Only regret, not staying longer.
Cons: No pool. The water in shower didn't stay same temperature. Slow draining tub. To be fair, I had not had the chance to raise these concern with manegement. Only stayed one night.
Excellent
8.6
Pros: The deluxe King room was fairly big and had a nice ocean view. It included a king bed, a dining table for 2, a desk for writing, a microwave and a minifridge. I enjoyed having free WiFi. It is a hotel with all the basic necessities. The hotel is well located near bus and taxi transportation. There are also restaurants, a supermarket, a bank, postoffice, a cinema etc. - all closeby. The checkin service was prompt, friendly and courteous. We arrived early and were given our room prior to the scheduled checkin time.
Cons: The carpets were vacuumed but can use a steam cleaning. I guess this would be a major undertaking. Just use slippers when in the room.
Excellent
8.2
Good
6.8
Pros: Size of room
Excellent
8.0
Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Excellent
10.0
Excellent
10.0
Good
6.2
Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.
Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Excellent
9.7
Pros: We have stayed at this hotel many times over the last few years and have always been very happy with the level of comfort and cleanliness. there is a rooftop terrace with amazing views over the lagoon, ocean and marina where you can lounge on a sun bed or sit with drinks at a table. The hotel is on a busy road but still nice and quiet. The Miramar is on the bus route to Old San Juan just a 10-15 minute ride away so no need to drive and look for parking.
Cons: The attached bistro has been closed for about a year so no breakfast or coffee available although there are snacks and drinks machines on different floors and several nearby cafes.
Excellent
10.0
Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Excellent
8.0
Pros: The room was basic but clean. Front desk was courteous and helpful. My 16 yr old daughter and I stayed here for one night as a stopover before we moved on to Rincon. It is a short distance from the airport and has several great restaurants within walking distance. Safe area, pleasant people and quiet. The rooftop seating and views were a great bonus. I would definitely stay here again. Reasonably priced, comfortable beds with average size rooms.
Excellent
10.0
Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.
Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.
Excellent
10.0
Pros: The staff were wonderful. Especially the young women who works in the evenings. She offer to park our car. It was so helpful because, never being in Puerto Rico, we didn't know where we could park in the streets. She always went above and beyond. Loved our stay.
Excellent
10.0
Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.
Cons: N/A
Excellent
10.0
Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Excellent
8.0
Excellent
9.1
Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Excellent
10.0
Pros: The location the staff and the easiness of everything. Free wifi and printer are very helpful especially while on business.
Cons: My room ran out of hot water in the shower within 5 mins. That is honestly the only thing I have to complain about this comfortable hotel.
Excellent
8.2
Pros: The price was great. The front desk staff was fantastic!! They chatted with us and called us taxis. Walked a lot in the area, felt safe. Free coffee downstairs. Would stay again.
Cons: Not a luxury hotel by any means. If you're a tourist going to old San Juan, consider the cost of taxis to/from.
Excellent
10.0
Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
"Nestled on the beach, this Condado resort is within a 10-minute walk of Atlantic Beach and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km). "
Overall 8.6 Excellent
Based on 658 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: customer service
Good
7.7
Excellent
8.2
Excellent
8.0
Okay
4.5
Pros: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.
Cons: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
Good
7.7
Pros: Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance
Cons: Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
Excellent
9.4
Pros: Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
Good
7.4
Excellent
8.0
Excellent
10.0
Pros: The hotel is run like a well oiled machine. The staff is extremely helpful and friendly. They always recognize you when entering or leaving the hotel. The lobby is well air conditioned, clean with a touch of elegance. I couldn't have asked for a better room. Large, clean, beautiful view of the ocean and pool area below. I did not eat at any of the restaurants but I would think they are good based on the hotel overall. If you valet your car you can scan the parking ticket on your smart phone and the car will be waiting for you when get downstairs. I will definitely stay at this hotel again.
Cons: I can not say anything bad about this hotel. Excellent, excellent, excellent!
Excellent
8.0
Pros: Our family loved the close proximity to the beach.
Cons: Taxis were too expensive. There's not enough public transportation.
Excellent
8.0
Pros: It was on the beach, close to restraunts, walking to almost everything
Cons: Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!
Good
7.7
Excellent
9.7
Pros: Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly.
Cons: Food is so-so and overpriced (no big surprise).
Excellent
9.0
Pros: The staff was very accommodating.
Excellent
10.0
Pros: There is definitely plenty to do right at the resort, but if you're feeling a little adventurous you can trek up to Old San Juan for beautiful sight seeing. The staff at the Marriott were more than accommodating and made sure all of our requests were met. The front desk staff was tremendously helpful with recommendations of places to see, eat, shop or whatever we were seeking to do. We can't wait to visit beautiful Puerto Rico again in the very near future!
Excellent
8.0
Excellent
10.0
Excellent
8.0
Pros: EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU
Cons: LOBBY MUSIC VERY LOUD I USED EAR PLUGS
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Pros: Perfect room and view
Excellent
10.0
Pros: Always the location room and service nothing
Excellent
8.2
Pros: Great location for shopping and dining along the Ashford strip. The beach outside the hotel was great, plenty of chairs and umbrellas provided by staff. Pool area very nice with swim up bar.
Cons: The music at the check in area is unbearably loud. My keys didn't work and I had to go back to check in three times, which was annoying, but they did upgrade my view to compensate for the trouble which was nice.
Excellent
9.6
Pros: Rooms very nice; beach view and excessibility excellent; safe environment for walking and sight seeing.
Cons: The bar and loud music is in the check-in area; parking cost not included for guest; food prices very expensive.
Excellent
9.7
Pros: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.
Cons: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
Excellent
10.0
Pros: Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.
Excellent
10.0
Pros: The view was amazing
Cons: Bigger rooms
Excellent
10.0
Pros: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences
Cons: Nothing to dislike
Excellent
9.7
Pros: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.
Cons: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
Excellent
10.0
Pros: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
Excellent
10.0
Pros: The COVID 19 protocols were very good!
Cons: The prices of food, maybe.
Excellent
10.0
Pros: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.
Cons: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
Excellent
9.7
Pros: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!
Cons: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
"This family-friendly San Juan hotel is located near the airport, within 1 mi (2 km) of Playa Ocean Park and Casino del Mar at La Concha Resort. Condado Beach and Carolina Beach are also within 3 miles (5 km). Sacred Heart Station is 27 minutes by foot. "
Overall 8.6 Excellent
Based on 521 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Okay
5.1
Excellent
8.5
Pros: Customer service
Cons: House keeping. They took too long to clean our floor.
Excellent
10.0
Pros: Good location, lots of restaurants and shops within walking distance.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: Good location, everything was clean, great staff.
Cons: Parking not included.
Excellent
8.8
Excellent
8.8
Pros: Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay.
Cons: The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
8.5
Excellent
10.0
Pros: It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Excellent
9.0
Pros: Excellent staff and service Welcome cookies
Cons: Resort fees but this would go for all hotels in the area. Parking options
Excellent
8.8
Excellent
9.7
Pros: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.
Cons: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Good
7.7
Pros: Good service
Cons: Don’t like frosted glass bathroom door. Lacks privacy
Excellent
10.0
Pros: Great staff. Clean
Cons: Nothing.
Good
7.4
Pros: Poool open24 hour a thumbs up!
Cons: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Excellent
8.2
Pros: Live that the rooms were clean and modern. Staff was super friendly and helpful.
Cons: It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
Good
6.2
Pros: free cookies and ping pong table. staff was very friendly
Cons: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Excellent
8.0
Cons: No free breakfast
Good
6.2
Pros: La localizacion
Cons: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club and fitness center. Try our brand-new restaurants, Ropa Vieja, a vibrant full-service Puerto Rican and Cuban Cuisine restaurant, and Nestle Toll House Cafe, your best option for delicious coffee, fresh pastries, light fare and ice cream. Looking to host a meeting or private event? Contact us about our roof top meeting and boardrooms, both available for any type of event. If you're looking for hotels in Condado within steps of the beach, shops and dining hot spots, stay with us. We offer great packages and rates that include complimentary high-speed wireless Internet and breakfast and 100% Puerto Rican coffee available 24-hours. The Best Western Condado Palm Inn & Suites offers 33 one bedroom suites, fully equipped with all the amenities to make your extended business trip or vacation the most comfortable. Featuring a spacious living room space, refrigerator, microwave, kitchen countertops, separate bedroom area, and your private balcony, these suites are the perfect mix of style and comfort. We designed new meeting facilities, and complimentary services that include a business center and high-speed wireless Internet access in the rooms and throughout the entire hotel.
Overall 8.4 Excellent
Based on 2,013 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Excellent
10.0
Excellent
10.0
Pros: GREAT value in an AWESOME location with great views!
Cons: Nothing
Excellent
10.0
Excellent
10.0
Excellent
8.5
Pros: Overall service.
Cons: It was ok. No identifiable faults.
Excellent
9.7
Excellent
10.0
Excellent
10.0
Mediocre
3.4
Pros: Pros: Lobby: very clean, with friendly staff at front desk. Nice aquarium. Free water and coffee. Plenty of room to sit and lounge with descent music and accessible large screen televisions. Location: across the street from walgreens. On the corner of Ashford Avenue. Most places within walking distance.
Cons: Cons: Wrong room: we reserved a king bed but instead we were given two Queens without being told. We found when we walked into the room that it was the wrong room. The front desk eventually corrected the mistake Poor vector control: there were ants and roaches in the room. ants on the carpet and night stand. Woken up to a dead roach on the floor near the door Poor AC: the window AC wasn't able to make the room cooler than 73 degrees Fahrenheit despite the setting being at a lower number Dirty towels: the white towels had stains on them and would leave lint on the skin after drying off Bedding: stiff bed. Their was no underlying bed liner Parking : an open lot behind the hotel with no visible security presence.
Okay
4.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Pros: Excellent staff and breakfast
Cons: Nothing
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Nice amenities. Very clean and accesible. Comfortable. Nice breakfast.
Cons: The bathroom smelled too much to clorox. Expensive parking.
Excellent
10.0
Excellent
10.0
Pros: Nice s
Excellent
8.0
Excellent
10.0
Pros: Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs.
Cons: No parking
Okay
5.0
Pros: Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable.
Cons: Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Excellent
10.0
Good
6.3
Pros: Big room
Cons: Bathroom, small and disgusting, very dirty
Excellent
10.0
Pros: Good service
Excellent
10.0
Excellent
10.0
Pros: Everybody was so nice to us!
Cons: Needs room service ASAP
Excellent
8.0
Excellent
8.8
Pros: Cleanliness and lots to do within walking distance
Cons: All the homeless people laying around in the area
Good
7.7
Excellent
9.7
Pros: All in all this stay was wonderful
Cons: Do to coved the breakfast was grab and go but I should have expected that
Excellent
8.0
Excellent
10.0
Excellent
8.0
Pros: The distance to the beach, the location in terms of dining/night life
Cons: Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
Excellent
10.0
Pros: The bathrooms were amazing! Balcony, the buffet style breakfast in the morning was amazing!
Cons: After a week the bed got hard but that was the only thing!
Excellent
8.0
Pros: Good breakfast included, friendly staff, and convenient parking lot next to hotel for $17/day. Only negative was that the location was loud and noisy at night (due to busy popular location) and we were woken up while sleeping.
"Located in Parque, this hotel is within 3 mi (5 km) of Condado Beach, Puerto Rico Convention Center and Pan American Pier. Plaza las Americas and Port of San Juan are also within 6 mi (10 km). Sacred Heart Station is 28 minutes by foot. "
Overall 8.3 Excellent
Based on 732 reviews
All
- All
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Okay
5.1
Pros: Location good
Cons: No parking No pool Internet service unreliable Outdated building
Excellent
8.0
Excellent
10.0
Pros: Very attentive staff, comfortable accommodations. The location is perfect to the beach and many local favorites.
Excellent
10.0
Pros: The location, price, and staff were amazing .
Cons: Room was a little dated but still cozy a great stay.
Excellent
10.0
Pros: I went away with my 15 year old daughter for a mother daughter weekend away we arrived on Thursday and left on Monday Overall stay was great staff were awesome and went above and beyond to make our stay comfortable and enjoyable Rooms were clean and comfortable pool was small but just what we were looking for not to many people to compete with for chairs Loved all the different areas around the hotel for sitting and relaxing beach was less then a block away and not to crowded
Cons: Staff were great friendly and helpful Sister hotel a block away had great breakfast Area was close enough to shopping and restaurants but far enough away for peace and quiet Beach less then block away
Excellent
10.0
Excellent
8.8
Excellent
8.3
Pros: Exterior, location, lobby, style.
Cons: No chair or sofa nor desk in the room. No closet for clothes.
Excellent
9.7
Pros: Just walking thru the front gate up the front stairs and into the lobby the place had a wonderful old feel to it, from the carvings on the stair railings to the tiles on the floors as well as the architecture of the buIldings. The desk staff was amazing. We had only rented the room on Kayak two hours before we showed up. Check in was at 2pm, but coming back from a cruise we had nothing to do so showed up at 10am just to see if we could store our luggage until 2pm check in. They were kind enough to say yes. Our room had a double bed and was small but clean. They still use real keys on a key chain which I found very charming. There is a small swimming pool with a water fall running into the pool. The lighting and the plants in the back area and around the bar area are just lovely. There are no elevators and no bus boys which did not bother us but if you have an upper room you might want to take that into consideration if you like to pack heavy. The beach is one block away so easy walking. They do not have a restaurant on site but you can order from a limited menu and it is delivered to you from their "sister" hotel. Restaurants and pharmacies are within easy walking distance. The area is safe and you don't feel afraid to go out after dark. If you are looking for someone to wait on you and a maid on hand. ..this is not for you. But if you want a charming romantic villa style place to stay. ..I highly recommend this.
Cons: Our room was next to the street and we got a lot of street noIse. Other than that. ..I didn't have any thing I didn't like.
Excellent
9.7
Excellent
10.0
Pros: The pool was small, but great. Water was warm and it was well tended to.
Excellent
10.0
Excellent
8.3
Pros: I loved the place, the staff, the location, the cozy boutique hotel. The rooms were old Spanish style, with a nice pool, and terrace. Bar, and near by beach, and restaurants.
Cons: The worst part, and only thing I will not consider it again, is the parking issue. Parking in the establishment or around the building is 99% impossible. I had to walk 3 blocks and paid $25 to park. For that I might as well pay for a more expensive hotel with available parking.
Excellent
10.0
Pros: I often stay at Wind Chimes. It is affordable, clean, attractive, and nicely situated for walking or bus lines.
Cons: I would love access to tables for computer work. It would be nice to have a table and chair in the room
Excellent
8.5
Pros: Location was great, just a block from the beach and few blocks from great restaurants and entertainment. Staff very friendly and helpful. Great value for your money
Cons: Doesn't have a parking available..have to drive around the block to park on the streets sometimes a block or two away
"Located in Condado, this hotel is steps away from Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km). "
Overall 8.2 Excellent
Based on 868 reviews
All
- All
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.8
Good
6.0
Pros: The extremely helpful staff at the front desk
Cons: the breakfast was bad
Excellent
9.7
Pros: Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Excellent
8.6
Pros: Just one block from beach
Cons: Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
Mediocre
2.0
Pros: The hotel cancelled my reservation without communicating this to me in any way. I called to confirm, in light of the hurricane and was told it had been cancelled. This was a month after the storm and just 2 wks prior to my scheduled arrival. I feel the hotel or it's parent company IHG had a responsibility to notify me by phone or email as soon as possible to make other plans. Please, note, the hotel was operational and housing relief workers.
Cons: Poor communication
Excellent
10.0
Pros: I have to say at first look you think you did not get a good deal. However, the cleanliness and the staff and the location can’t be beat!. And I can’t stress it enough just how great the staff was. You can ask them anything and they will accommodate you to the best of their abilities. Even though it’s a huge tourist industry they treat everyone so well. If I were to go back to San Juan I would definitely stay in this location again
Cons: I think the only thing that could’ve been better is the dehumidifier in the room fills up really fast but I wouldn’t say that that was a horrible thing but it helps to have it empty. It keeps the room much cooler.
"Located in Condado, this hotel is steps away from Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km). "
Overall 8.0 Excellent
Based on 965 reviews
All
- All
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
8.0
Pros: The staff were really nice and accommodating. Room was clean and quite. Close proximity to beach and restaurants and Cafe. Close to old San Juan.
Good
6.5
Excellent
9.1
Excellent
8.2
Good
6.2
Pros: Courteous staff. Cleanliness was good. Bathroom, sink and matching tiles looked nice.
Cons: Room was somewhat small, or at least it felt like that. A/C unit in room was a old fashion type device. Worked very well but it surely made a racket! This hotel has a tiny parking area for guests. The hotel is surrounded by condominiums and there is seldom a parking spot available on the street.
The Condado Plaza Hilton is a stylish hotel boasting a breathtaking oceanfront location in the highly desirable Condado area within walking distance to additional facilities - near Old San Juan. - Just 7 miles from SJU Airport - Walking distance to shops, restaurants and bars - Short walk to Paseo Caribe, an exciting dining, entertainment and shopping complex - 572 modern guest rooms and suites - Uninterrupted ocean, lagoon or city views - Free WiFi – in rooms and public areas - Guest rooms with work desk, ergonomic chair, mini-fridge, safe deposit box with interior electric capability - 24-hour business center - 24-hour fitness center with steam sauna and whirlpool - Multiple dining options from casual to fine dining including Starbucks and Pikayo, finest restaurant in town from Chef Wilo Benet - Tennis court - Watersports at the lagoon, kayak, paddle boards - 4 pools, featuring the only saltwater pool in the island - Cove-like beach for snorkeling at the taino-themed reef path - 19 flexible meeting rooms, most with natural daylight
Overall 7.9 Good
Based on 244 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: I loved the location. The hotel staff was fabulous. Very friendly and willing to help.
Cons: The door to my balcony was permanently locked. I would have like to have had access to the balcony.
Excellent
9.4
Excellent
10.0
Excellent
10.0
Good
7.4
Mediocre
2.2
Cons: The taxes were supposed to be encluded- they were not!!
Okay
4.5
Pros: I liked the beach being right there
Cons: Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
9.0
Excellent
9.4
Excellent
9.1
Pros: I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean!
Cons: The beach is man-made, very small, and the ocean is more like an inlet.
Good
6.0
Good
7.1
Pros: The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location.
Cons: No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Excellent
8.0
Pros: Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff
Cons: The rooms were very small and didn't have a dresser
Excellent
10.0
Good
6.0
Cons: Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
Excellent
8.8
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
8.2
Excellent
8.2
Excellent
10.0
Pros: Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Good
6.5
Pros: Location is great. Beautiful beach right there. Rooms were clean.
Cons: Hotel is a little run down. Staff was not extremely engaged at check in and check out. WiFi didn’t work. TV screen was grainy. Smoke smell late at night.
Excellent
8.8
Pros: The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal.
Cons: The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Good
7.4
Cons: Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
Okay
5.4
Pros: Beautiful hotel and amazing location with some great amenity options.
Cons: The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
Excellent
9.1
Pros: Nice location
Cons: Breakfast buffet isn’t a good selection for diamond members
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Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Convento de Los Dominicos
- Museo Pablo Casals
- Casa Alcaldía de San Juan
- Museo de Arte Contemporaneo de Puerto Rico