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2 locations in Santa Ana
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Reviews
3.2 Poor
Nov 2018
Cons:
Very poor customer service. Had car 1 day and it left me stranded. Clutch damage seems to be issue and agency wants to charge me for it. They also want to charge me for full rental and gas (which I was unable to fill because car broke down). Terrible customer service upon return. This was a terrible experience overall!10.0 Wonderful
Sept 2017
Pros:
Todo fue muy rápido. Muy buen servicio. El carro era nuevo con poco kilometraje. El servicio de entrega también fue muy rápido. Estoy complacido con el servicio de budget.10.0 Wonderful
July 2023
10.0 Wonderful
July 2023
8.0 Very Good
Jan 2023
8.0 Very Good
Mar 2022
One location in Santa Ana
2 locations in Santa Ana
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Reviews
2.0 Poor
Jan 2024
2.0 Poor
Jan 2019
Cons:
When I arrived at the specified time of pickup, they didn't have a car for me to rent. This was a big problem, in part because the only available car in the airport was from Express Rent a Car and it had a nail in one tire, and a thumb tack in another. The whole experience was bad.2.0 Poor
Oct 2018
Cons:
So several times the keyless start didn't recognize the key was there, until finally the car wouldn't even open. We had to open it using the manual key, but there's NO WAY TO start the car without the car simply 'recognizing' that the key is near the car. We FINALLY and MIRACULOUSLY got the car started and drove it directly to the hotel so we would be safe to have them come get it. They brought ANOTHER key and that didn't work either, so we switched vehicles and they asked me to fuel it up before I brought it back. What the heck? And then they charged me full price to fill it up when I returned the second car. I NEVER make poor reviews but these guys are THE WORST. How the heck am I going to fill up a car I can't start!????????!!! HORRIBLE HORRIBLE HORRIBLE. I'm so angry I'm beyond more words.2.0 Poor
Feb 2018
Cons:
They did not have any cars2.0 Poor
Jan 2018
Cons:
Car I had reserved months prior was not available. To go from an suv to a yaris for 4 people with luggage was not good. Staff was not helpful at both ends of the trip. Don't rent from Thrifty at the Allbrook airport.3.6 Poor
Sept 2017
Cons:
There was a "mandatory" insurance charge which was 3 times what the price of the car was....very disappointing that it wasn't listed when bookingOne location in Santa Ana
One location in Santa Ana
One location in Santa Ana
One location in Santa Ana
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