This flight was perfect. No complaints and only the highest regard for the crew and ground staff and how they executed perfectly. I fly a lot with United and would request predictability and transparency in their operations instead of last minute changes.
I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
The food should improve! And The flight should leave on time and not make the traveler wait.
The woman gate agent in Phoenix was none too sympathetic about my check-in process as I am relatively new with using apps. I almost did not get on because she said I did not check-in. I thought I had via Kayak where I purchased a very expensive ticket. Lesson learned but to be told I may not get on as a matter of factly was difficult to hear.
Compared with other carriers business class for an overnight was not worth the extra expense.
headphone jack didnt work for the first flight and not much variety
Terrible. First of all we were delayed 4 3/4 hours departing Honolulu. As we had to leave our condo and the rental car had to be returned we had to go to the airport. Even though we had a business class boarding pass to Washington, since we did not have business class to Montreal we could not access the lounge without paying a $59 fee each. This does not make sense to us. Since we could not meet our original connection United booked us to Montreal via New York LaGuardia on Air Canada. In Washington a further delay got us into LaGuardia too late to make our connection to Montreal so we were booked on another Air Canada flight 3 hours later. We were originally scheduled to arrive in Montreal at 10:40 and arrived at 19:55. A totally exhausting day, United did not offer a meal voucher or any type of compensation. Air Canada did give us a digital meal voucher. The food in United business class is poor among all meals offered. The pods look nice but are not that confortable. Overall would not fly on United again.
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
The flight was canceled 3 hours after original take off time
Great flight. No issues at all. I still think boarding could be more efficient but otherwise, a good experience.
I didn't like that my paid for seat was changed 2 hours before my flight.
Flight was delayed and after being in the airport for like seven hours, it was canceled.
Almost a 6 hour flight and the only food option is a cheese plate… and chips. Also how is it there are no options for texting on American. I’ll be going back to delta and united.
They cancelled my flight and downgraded me to economy and only gave me $250 for the downgrade
They lost my luggage and it didn’t get delivered until the next day.
The flight was quick and to the point. The crew just did their job w/o excessive talking and everything was just perfect.
Didnt realize i had bought a seat that couldnt recline. Not horrible as it was very short flight.
This was a pleasant, short flight and the crew was friendly.
