Never again will I go with Hertz. I called at 11am, to make sure the car would be ready. No answer, I call Scottsdale, they said they will be ready but ton car has been dropped off yet. I call at 113”. No answer. I get to Scottsdale location. No car. It’s now Noon, the rental place is closed. No one is answering, Scottsdale airport starts calling around, no managers will answer. I call customer service. They start YELLING at me!! I was reassured by phone the Friday before my trip and the Saturday before I picked up my car it would be ready no problem. They told me because I wasn’t flying in to the airport on a personal liner, I wouldn’t be able to have a car. I told them it was ridiculous, it shouldn’t matter if I was flying in or driving up, I made these arrangements and spoke with someone who verified it wouldn’t matter and that a car would be there. I ended up calling 6x to customer service as the first 4 hung up on me and one lady told me I’d have to start calling around to other Herrz locations to see if any of them would be willing to help me and accommodate my rental. I called Mesa, Phoenix, Tempe, Glendale and Gilbert. NO ONE PICKED UP THE PHONE. I finally called customer service back and told them cancel everything and that I didn’t want to be charged for canceling as this was not my fault. She told me “I’m sorry to hear that. But it looks like your reservation was lost and they forgot your car. You’ve been cancelled, bye now” and ended the call. I was so upset I was shaking and crying. Unbelievable, never ever again.
Ended up leaving because Hertz employee said they didn’t currently have any cars and were waiting for returns. Also continuously told customers “there’s only 2 of us working”. So no vehicles and lack of employees to handle the business…. Not a great look. Walked to Enterprise down the road and was put in a vehicle within 30 minutes without reservation.
Very fast P/U and drop-off was a breeze with using key drop box!
They did not have a car for me when I arrived and had to come back for one later. Then I was given an electric car that wouldn’t charge. When I tried calling, the phone was never answered no matter how many times I called. I ended up having to miss work to return the rental early and go with another company for car. Would never rent from them again.
Fast check-in & convenient drop-off. Car - Mitsubishi Mirage - had terrible front-end wobble at 70-75 mph and pulled to left at elevated speeds.
Return at airport super easy. Pickup frustrating as they did not have a car. I returned 2 hours later and got a car but not my preference.
