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Hotels near St. Louis Lambert Airport

Hotels near St. Louis Lambert Airport

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Lambert-St Louis (STL) - St. Louis, MO, United States
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Best hotels near St. Louis Lambert Airport

Cleanliness
9.1
Comfort
9.2
Facilities
9.1
Location
9.4
Overall
9.2
Overall 9.0 Excellent
Based on 416 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
9.1
Location
9.4
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Location
9.4
Services
8.9
Staff
9.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
9.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
9.3
Comfort
9.2
Location
9.4
Overall
10.0
Services
9.1
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.3
Cleanliness
8.9
Comfort
9.2
Facilities
9.0
Location
9.5
Overall
9.5
Cleanliness
8.3
Comfort
8.8
Location
9.2
Services
8.6
Staff
9.2

Good 6.0
Pros: location
Cons: cost
Excellent 10.0
Pros: Great
Cons: Too cold in eating area
Excellent 10.0
Cons: The front desk assistant was amazing and helped us get the room that was the best fit!
Excellent 9.0
Pros: Location , price ,amenities ,managers special and breakfast. Great staff and cleanest was good.
Cons: N/A
Excellent 9.0
Pros: Everything! Great front desk, no fight on late check out. Food delicious great drinks. Everyone smiling. Love the secure parking lot. Extra soft towels and kleenex!! And for those of you that love an extra hot shower, you're staying at the right place. Recommend to everyone
Cons: Nothing to say here all was excellent
Excellent 10.0
Major concern is cleanliness and this place was excellent. Happy hour and superb hot breakfast makes this an excellent choice for an overnight or longer stay. Room. A little tight even for just 2 people......but again CLEANLINESS is my major concern and this past with flying colors ..
Excellent 10.0
Pros: Everything.
Cons: No.
Excellent 10.0
Pros: The snack and breakfast were added perks and stood out over other hotels also mgr was very professional and friendly
Good 6.0
Pros: Breakfast
Cons: Rooms could use some upgrades
Excellent 9.0
Pros: Shuttle, breakfast, and happy hour. Staff was kind and helpful after a challenging day at the airport.
Cons: I know it is hard to maintain a pool. It was nice, but a little heavy on chlorine. That is not often anyone¿s fault. Still a decent pool!
Excellent 9.0
Pros: Staff service food drinks
Cons: no
Excellent 10.0
Pros: Friendly staff. Happy hour was good. Nice breakfast.
Cons: Nothing.
Mediocre 2.0
Pros: The staff was very nice
Cons: Room had dirty socks left in room - tub not cleaned
Excellent 9.0
Pros: We got there early since we had an appointment at 12pm. The nice lady at the front desk informed us that check in wasn¿t until 3pm but we had 2 very tired kids so she checked and let us check in early. It was a God send.
Cons: The pillows were horrible. Lol I like soft pillows but these were nothing but air. You lay on them and they went flat quickly. I had to ball them up so I didn¿t sleep with a neck pain.
Excellent 10.0
Pros: The staff was very nice ! Breakfast was amazing!
Cons: Could not get in the pool or hot tub . Too many small children in hot tub like (10) kids And the pool was dirty (brown water ) the pool was filled with too many kids and other ppl there was no room and we waited for hours .
Good 7.0
Pros: Complimentary Breakfast and Kickback
Cons: Elevator Slow and rooms are small. Don¿t like the bathroom setup.
Excellent 9.0
Pros: Price with having kids
Cons: Like the time reservation for use of pool, but they should use 1hr time limit during the social distance where after your 1hr up have to leave. Was not able to use hot tub 10 kids in it from age 15 to 4
Excellent 10.0
Pros: First time staying at a Drury Inn & will most definitely be coming back. The whole stay was amazing. Staff was attentive and very kind, room was clean and smelled fresh, bed was comfy, kickback and breakfast were a pleasant bonus!
Cons: The only thing that I could remotely complain about is the pool. It was almost too cold for an indoor pool. Plus the hot tub was out of order.
Okay 4.0
Pros: Proximity to the airport.
Cons: It was very dated and not clean at all.
Excellent 10.0
Pros: The front desk lady was EXCELLENT - VERY PROFESSIONAL & PERSONABLE! Also, I would like to recognize the 2 ladies who helped with serving the liquor & food - they did an amazing job by smiling & showing great hospitality! Thank you - much appreciated!
Good 7.0
Pros: It was clean
Cons: The room was only on 3rd floor and they right over the main entrance
Good 7.0
Pros: It’s convenient location in proximity the the airport.
Cons: When we checked in, we were told we could leave our car in their lot. When we checked out to get our flight a different staff member told us we could not and had to go somewhere else at 5am and paid $30 for parking.
Poor 1.0
Cons: Yes the staff was very rude.
Good 6.5
Pros: Check-in staff were excellent.
Cons: Old. Updated but you still feel its age. Overpriced.
Okay 4.0
Pros: Proximity to airport
Cons: Could not check in until nearly midnight due to power outage. Parking is not included while flying. Hotel did offer parking compensation while checking out the next morning.
Excellent 9.4
Cons: Really small pool
Good 6.0
Pros: The hotel was very nice and clean. Offered lots of amenities..
Cons: When booking this reservation, the impression was free shuttle and parking for anyone staying. This was not the case. We were parking in a SPOT and were charged 82 dollars for parking. This could have been more clear when reserving our stay.
Excellent 9.1
Pros: The location for an early morning flight was great.
Cons: Noise from the Interstate and sometimes the wait for a shuttle was a little too long, especially standing outside in the weather.
Good 6.0
Pros: Close to the airport with shuttle service.
Cons: The receptionist was not friendly nor did she smile. Perhaps it was a very bad day for her.
Excellent 9.7
Pros: Cleanliness; food.
Cons: Security staff.
Excellent 9.7
Pros: Across the street from airport Superb shuttle service no matter what time of day Fresh, clean, sharp rooms Very good breakfast buffet
Cons: No negatives
Excellent 8.0
Pros: The hotel was clean, tidy and the room was perfect for a one night stay. Well organised shuttle service tot he airport. Free popcorn and soda for guests up to 10pm! No restaurant however and the Italian restaurant next door served the most awful pizza we have ever experienced!
Drury Inn & Suites St. Louis Airport - St. Louis
Rated no. 1
9.0
Excellent 9.0
Based on 416 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
8.7
Location
9.1
Overall
8.5
Overall 8.8 Excellent
Based on 371 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
8.7
Location
9.1
Overall
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.0
Services
9.0
Staff
9.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
7.0
Cleanliness
9.3
Comfort
9.1
Location
9.3
Overall
10.0
Services
9.1
Cleanliness
9.8
Comfort
9.8
Facilities
8.0
Location
9.5
Overall
8.0
Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Location
9.1
Overall
9.0
Cleanliness
8.8
Comfort
8.9
Location
8.8
Services
8.6
Staff
9.3

Excellent 8.0
Pros: Clean, 24th tea coffee bar , clean room and comfortable bed
Cons: Indoor pool or hot tub 🛁
Good 7.0
Pros: we went for breakfast at 8:30 AM and all the eggs were gone and only a few sad sausages remained wanted more gluten free options
Good 6.0
Cons: No pets and unable to cancel.
Good 7.0
Pros: Location
Cons: Tub was slow draining Bug was in refrigerator Disappointed in the cleanliness
Excellent 10.0
Pros: The roll in shower since I walk with cane. The toilet being higher so many feel like on the ground. Loved coming in back door and room right there. I liked having the gate in parking lot. Room was spacious for my daughter and i.
Cons: The Orange juice machine was out of order at breakfast. I ask my daughter to bring me a glass of Orange juice but she threw me an orange.
Excellent 10.0
Inexpensive and right next to airport parking
Excellent 9.0
Pros: Everyone was very nice and helped; great location
Cons: Maybe consider breakfast potatoes without meat; put meat on the Side and have more than one option versus only steak
Okay 5.0
Pros: Nothing I asked the person that booked my room if this place had a pool I was told yes they failed to tell me it was an outside pool it¿s to cold for that
Excellent 10.0
Pros: Great
Cons: No
Excellent 10.0
Pros: Cleanliness, the polite staff, had a microwave, refrigerator, free parking, and free breakfast
Excellent 8.0
Pros: It was close to airport. Had vacancy when I needed it last minute. Room was clean.
Excellent 10.0
Pros: Friendly staff and walking distance to Bandana BBQ restaurant
Excellent 8.0
Pros: Proximity to restaurants.
Cons: Men's restroom door just off the lobby was loose and had to be pulled shut. A roach was found in the floor of room 401 in the middle of the night.
Good 6.5
Cons: The desk clerk was rude. Each time we went to the front desk, no one was there. It took a very long time for them to return. There was a party in the rooms across the hall; we got NO sleep.
Excellent 10.0
Pros: Nice clean motel with great staff.
Cons: No
Excellent 10.0
Pros: Staff was super friendly, the shuttle was very convenient & room was clean!
Excellent 8.0
Pros: clean,convenient to airport and a decent breakfast buffet with hot coffee.
Excellent 8.8
Pros: The staff were always bright, helpful, and polite.
Excellent 8.3
Pros: Convenient to the Airport. Safe. Comfortable,
Hampton Inn St. Louis-Airport - St. Louis
Rated no. 2
8.8
Excellent 8.8
Based on 371 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.1
Location
8.7
Overall
8.0
Overall 8.1 Excellent
Based on 776 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.1
Location
8.7
Overall
8.0
Cleanliness
6.0
Comfort
7.0
Facilities
6.0
Location
5.0
Overall
2.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
8.3
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.3
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
7.3
Cleanliness
8.4
Comfort
8.4
Facilities
9.2
Location
8.0
Overall
8.5
Cleanliness
8.6
Comfort
8.7
Location
8.7
Services
8.5
Staff
8.7
Cleanliness
9.0
Comfort
9.1
Location
8.9
Services
8.9
Staff
8.9
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.8
Overall
8.8
Cleanliness
7.9
Comfort
8.1
Location
8.3
Services
8.0
Staff
8.5

Poor 1.0
Pros: it was very clean
Cons: they gave me the wrong room I got a king room but they gave me a double queen
Excellent 10.0
Pros: Everything
Cons: Nothing much
Excellent 10.0
Pros: They did not have any breakfast 😔....the stay was very quite.
Cons: I didn't like that they didn't have breakfast for the guess. All the money you pay for a room they can offer you more than water and coffee.
Good 7.0
Cons: king suite room was small and bathroom was small for price paid per night I’ve paid less and got more room and better view then this one
Okay 4.0
Pros: For what paid, I thought I could have gotten more.
Cons: Extra stuff, free Wi-Fi
Excellent 10.0
Cons: Bathroom did smell a little bad. And shower glass door wouldn’t stay close which made my shower difficult.
Excellent 9.0
Pros: The staff went above and beyond. They were exceedingly helpful. Provided advice on how to navigate the area especially since I was travelling with someone with special needs.
Cons: The little shop needs to be updated. It has some some drinks and snacks. Selection needs to be expanded. Add protein shakes..small tissue packs..etc.. travel sew kit It could also provide small amount of souvenirs from St.Louis. Hotel needs to partner with local agencies and attractions such as Zoo, art museum etc. Hotel could provide brochure on things to do with local attractions.
Mediocre 3.0
Pros: The staff was amazing and very hospitable!
Cons: Blanket was to small for the bed ,torn and in poor condition. Pillow cases were dirty, there were only enough towels for one person, the shower flooded. We could not adjust the temperature in the room and it was overly heated our entire stay.
Excellent 10.0
Pros: The ambiance of the hotel is simply breathtaking. The location is awesome as well.
Cons: No. I love everything about this hotel which is why I stay here when I visit St. Louis.
Excellent 8.0
Pros: Quick check in, restaurant and bar in hotel that we didn¿t use but very convenient.
Cons: The bathroom wasn¿t really clean and the towels provided were small, old and lots of wear and tear. More like towels you¿d expect at a Motel 6
Okay 5.0
Pros: The staff was nice.
Cons: The toilet did not work properly. The hotel was kind of outdated.
Excellent 10.0
Pros: The staff was very appreciate and supportive
Excellent 10.0
Pros: Customer service and comfy bed.
Cons: No.
Excellent 10.0
Pros: shower, reasonable parking fee, bed
Okay 4.0
Pros: location
Okay 4.0
Cons: Very pricey food. Which we would be fine if it was worth it.
Excellent 9.0
Pros: Proximity to airport
Cons: Had to pay for parking. I don't companies, businesses trying to mickel and dime a customer.
Excellent 10.0
Pros: Great staff. Very professional. Rooms were clean. Overall good experience.
Cons: I had to pay for parking. I feel like its a way to get extra money and make money back on the back end. Also with covid numbers going although there was a sign saying 2 people at time elevators should be monitored. It was 5-7 people getting on at a time.
Excellent 10.0
Pros: My favorite part about this hotel was that it looked like a 5 star hotel at a 2 star price.
Cons: No free breakfast
Excellent 10.0
Pros: The best thing I liked about the hotel was the diversity and also the staff they were so helpful they helped me with everything that I needed, the hotel was very clean. I will totally recommend this hotel to anyone that visit St Louis Mo.
Cons: They need good music at the bar ¿¿
Excellent 10.0
Pros: The hotel is located quite close to the airport, shuttle service is available on demand, the rooms were excellent and well-kept; the staff was friendly and helpful; overall the hotel was a perfect place for me to be able to get to my hotel quickly
Okay 4.0
Pros: Small convention style complex...
Cons: Lots of projects and maintenance things left in the lobby. Hairs and drip marks found upon entry to our room. Listing indicated that the pool and restaurant would be open. They were not.
Good 7.0
Pros: Overall pretty average experience.
Cons: Pool was not in service. Room was not serviced. Both are Covid pandemic issues. Parking fees were additional which is a big dislike.
Good 6.0
Pros: The staff was polite, helpful, and professional.
Cons: We called ahead to confirm pool was open, so it was disappointing to learn that both indoor and outdoor pools were undergoing renovations. Also our room had visible stains on the bedding & carpet and the shower drain was clogged. Not a 4 star experience.
Poor 1.0
Pros: The location was close to the airport. Hot water in the shower.
Cons: They had a very elderly man working desk at 1am and he couldn¿t find our reservation. He was not helpful and wanted to charge me again. It was an hour ordeal to finally get into our room. I found a black hair in the shower. Very unsatisfied.
Okay 5.0
Pros: Friendly staff, clean room
Cons: Outdated rooms (bathroom wall paper, door handles), bathroom had no fan, bathroom only had towels for 1 person. Tiny fridge was useless. Not hotel but not worth that price
Poor 1.0
Cons: Trash under the beds dirty socks . Mold and water in ice bucket . Hair on bathroom counter and in sink . Mattress too hard . No microwave
Poor 1.0
Pros: I did not like this hotel at all.
Cons: I honestly didn¿t like this hotel at all!
Poor 1.0
Pros: They are bad business..n no help
Okay 4.0
Pros: How about dirty socks in the dress, malfunctioning lavatory faucet and down hill from there. I made the frint desk aware in AM and nothing done when I returned. I am so weary of using COVID as an overarching excuse for poor service. Never would Marriott?
Cons: Terrible See above. A Marriott property like this? Shocking! Dirty socks in the dresse. r Faucet that gave only hot water. COVID is not an excuse for poor service.
Good 7.0
Pros: Location
Good 7.0
Pros: Location and overall a nice hotel
Cons: Their was hair in the bottom of the shower.
Okay 5.0
Cons: I was gone from 9:00 a.m. to 9:00 p.m. I returned to find that my room had not been cleaned. This is totally unacceptable for the price level and star level of a hotel such as this.
Good 6.0
Pros: Nothing
Cons: Yes, I was charged 50.00 a night for incidentals that wasn’t explained to me when I made the reservation. I had my kid’s with me on fall break and -- was taken from me which limited our plans and spending money for my kids.
Mediocre 2.0
Pros: Good location and the ability to handle a wedding party and guest stays.
Cons: I did not like the day shift desk staff. The guy that worked evening/nights was excellent. Several guests prepaid for their rooms, myself included. After checkout and several days later, we found additional charges were added to our credit cards.
Good 7.0
Pros: Comfortable beds, near I-70.
Cons: As stated in other reviews, staff person was rude- told me there were "700 parking spaces surrounding the building" when I asked about parking, but failed to mention that side doors were blocked off. View was of the rear maintenance area.
Good 7.0
Pros: It was nicely decorated.
Cons: The towels were not thin and appeared to be cheap, the bathroom wasn’t very clean, the room was hot, and we could hear the guests in the next room.
Okay 4.0
Cons: Very expensive parking. Please indicate parking price during booking.
Okay 5.0
Pros: Receptionist was pretty rude with her slick comments Was not told pool was closed and was told I had to pay for WiFi?? License plate was stolen and renaissance didn’t care to even help. I WOULD NEVER RECOMMEND THIS PLACE TO ANYBODY.
Cons: Rude receptionist, pool closed, no free WiFi
Good 6.0
Pros: The location of the hotel was great, also they had a few choices of drive thru restaurants close by. Checking in and checking out was a breeze.
Cons: Rooms needs updating, the toilet in our room made a horrible noise everytime it was flushed. pieces of ceiling spackle were falling. No free wifi, parking,and the pool was closed. I didnt think 4 stars was deserved at all maybe 3 will suffice
Poor 1.0
Pros: 1st room wasn’t clean then the pool was closed not due to COVID
Cons: No
Excellent 8.4
Pros: - clean/updated - friendly staff - driving distance to tourist attractions - no noise from airport noted at night Cons: - facilities obviously still closed due to covid * wasn't able to inquire if in-house restaurant or room service was available or temporarily closed due to pandemic
Poor 1.0
Pros: Close to airport
Cons: Arrived at 8pm. Phone nor clock worked. needed 4am wake up. went to desk. Said they were working on it. Nothing at 9. 10 staff changed. not aware of issue. Complained again at 11. Said would send staff. At 12 req new room. 1st occupied. wakeup 25 min late
Good 6.0
Pros: Location is easy to find and fairly close to things to do.
Cons: Employees weren’t great. They did not tell us that the parking ticket thing wasnt working. When asking them they told us like we should have known. We also had house keeping walk into our room about 10 minutes after checking in.
Good 6.0
Cons: Bathroom lighting is very odd. Room was very small with a lot of furniture crammed in. Hotel is tired.
Okay 4.0
Cons: needs better cleaning
Mediocre 2.0
Cons: The overall cleanliness was poor at best. Air conditioner did not work properly and would not cool, when I shared this with the front desk the said I m sorry with no resolution. Very poor overall cleanliness.
Mediocre 3.0
Pros: Bed was clean and comfortable
Cons: Makeup/blood spattered on counter very obviously in bathroom. Also on door. Also stepped over chicken wing bones on sidewalk outside. Also paid 12$ to park and had to buzz for help to not have to pay again at the gate. Unclean scammers
Poor 1.0
Pros: Nothing
Cons: Big lady at the front desk that was condescending to my wife.
Mediocre 2.0
Cons: They didn't have our reservation when we arrived. When we checked into our room, the toilet was unflushed. When we requested a different room, they put us in a smaller room. We were not informed of the charge for parking, and the lot was inconvenient.
Poor 1.0
Pros: Nice pool
Cons: You have to pay to park after you already paid for a room, when you get there you have to pay a extra 100 dollar deposit
Mediocre 2.0
Pros: The appearance was nice.
Cons: We had a large group of kids screaming and banging on our door from 9pm until 1am. Security couldnt resolve the issue for hours. Our kids were woken up and ended up staying up all night scared. I will never go there again.
Poor 1.0
Pros: Looks good in pictures. Front lobby was good. Staff were polite.
Cons: The room we were in was infested with rodents.
Okay 5.7
Pros: Redone bathroom
Cons: Avoid rooms by the elevator, they don't have enough space between the bed and TV cabinet to fit a suitcase through
Poor 1.0
Pros: Nothing just some rude staff working there
Cons: The front office staff  the night lady
Mediocre 3.0
Cons: Lost my vauables which housekeeping claim they didn't find anything included was diamond ring and wireless headset.
Mediocre 2.0
Pros: the price and location
Cons: A lot. The staff was rude and utterly inefficient. I stayed Friday, Sat., Su, and M nights. On Sat morning, the sheets were changed 'halfway' and new towels were issued. That was the last I saw of cleaning services though I asked several times.
Mediocre 3.0
Pros: The price
Cons: The room was not cleaned properly; found two trays of old, dirty dishes and food scraps in a drawer. We had to remove it because staff was too busy. Shower didn't work properly. Adjoining door to next room (with screaming kids) let in way too much noise.
Excellent 9.4
Pros: The staff was friendly and the lobby was friendly and inviting, there was ample parking and a great location!
Cons: The hotel could have used some fresh carpet.
Mediocre 2.0
Pros: It was near the airport
Cons: While swimming with my 8 and 2 year old we found a dead rodent at the bottom of the pool. The staff did not seem concerned and took them 5 minutes to come and get it out. They did not tell any of the other customers at the pool. The pool was not sanitized
Mediocre 2.5
Cons: Check in was a nightmare, they didn't clean my room in-between nights, woken up by a drunk man banging on my door because he needed to use my bathroom (for 30min) I don't stay here again. Staff was pleasant to deal with. $17 per night for Wi-Fi and breakfeat wasn't cheap!
Excellent 10.0
Pros: bell man was awesome with the best customer service
Cons: Parking should be included! Upon check in there was only 1 person and there was a line!
Excellent 9.7
Pros: Room was nice. Bed was comfortable.
Cons: There is a $12 fee for parking that is not included in the price. There is a $10 fee for Internet in your room that is not included.
Excellent 8.5
Cons: no free breakfast
Mediocre 2.0
Pros: I didn't like anything
Cons: I was charged TWICE for overnight parking and I was also charged for my guest overnight stay and he didn't even have a parked car. So I was charged $30! and an additional $20 that was ALREADY taken from my card from when I checked it. I HATED THE RENNAISSANCE HOTEL AND WOULD NEVER STAY THERE AGAIN!!!
Okay 4.6
Pros: The lobby and bar area where good, lots of atmosphere in those areas.
Cons: Free internet was only available in the lobby, it was and extra $10 for internet in our room. Breakfast was not free with our room rate which was $149 for the night. The room had a king size bed but the room was so small it took up almost the entire room.
Excellent 8.6
Pros: Cleanliness. Comfort.
Cons: No frig in rooms. Paying for parking. Small pool.
Renaissance St. Louis Airport Hotel - St. Louis
Rated no. 3
8.1
Excellent 8.1
Based on 776 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
9.3
Location
8.5
Overall
9.3
Overall 8.1 Excellent
Based on 314 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
9.3
Location
8.5
Overall
9.3
Cleanliness
9.5
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
7.9
Comfort
7.8
Location
8.0
Services
7.8
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.7
Comfort
8.5
Location
8.7
Services
8.5
Staff
8.7
Cleanliness
7.1
Comfort
7.9
Facilities
10.0
Location
8.7
Overall
7.3
Cleanliness
8.7
Comfort
8.8
Facilities
9.0
Location
8.8
Overall
10.0
Cleanliness
8.3
Comfort
8.7
Location
8.8
Services
8.4
Staff
8.3

Excellent 10.0
Pros: The staff was wonderful super nice courteous and helpful rooms were quite clean and comfortable 2 thumbs up
Cons: Nothing
Excellent 9.0
Pros: Clean
Cons: Staff send shuttle to the wrong terminal, I need to wait for 30 mins for the shuttle
Mediocre 3.0
Pros: You charged me 450 for 3 days. Don’t even come with breakfast
Cons: You have to pay extra for breakfast
Good 6.0
Pros: Beautiful hotel
Cons: I was charged twice for breakfast
Excellent 10.0
Pros: Quality atmosphere.
Cons: Not being able to adjust the adjustable shower head.
Mediocre 2.0
Pros: Hotel was short staffed causing delays in checking in...was told the had hot breakfast...no hot breakfast..rooms needed lots of maintenance...loose dangling caulking in shower...mold..shower door missing trim ..leaked all over bathroom floor when shower w
Cons: Everything
Mediocre 3.0
Pros: The pool
Cons: I had a bad experience with the front desk manager when I fell by the first floor elevators.
Okay 4.0
Had to switch rooms twice. Booked 2 nights and left after the first night. First room had a broken toilet. Second room had soiled linen. Third room had ants, urine on the floor around the toilet, and also had dirty pillow cases. By this time it was 11:30p and we were exhausted from driving 12 hours already so we tolerated it until the next day and checked out early. Very disappointing. Horrible experience. Never expected this from Hilton Garden Inn.
Excellent 10.0
Pros: Cleanliness of the hotel and friendliness of the staff.
Cons: I just wish they would¿ve been open to serve food or cook it to order at least. However, it doesn¿t take away from the stars.
Poor 1.0
Pros: The location
Cons: I didn't like anything the room had no towels smelled funny I was so disappointed
Excellent 10.0
Pros: The Staff
Cons: No
Excellent 9.0
Pros: Cleanliness
Cons: Pool closed due to covid
Excellent 9.0
Pros: Great staff
Cons: Pool closed
Excellent 8.0
Pros: They provide a free grab and go breakfast which I really appreciated. The gentleman that checked me in was friendly and made me feel welcome.
Cons: The hotel could use a refresh. It was a bit dated.
Okay 5.0
Pros: Close to hwy.
Cons: The family above me had small kids so they ran over my head all day. Also, the hotel charges $50 extra to your bill without notice for incidentals.
Okay 4.0
Pros: Location
Cons: I changed rooms because first room spa tub wasn’t clean and the room had ants all over, the second room there was hair on the floor and bed.
Excellent 10.0
Pros: very clean and nice location.
Excellent 10.0
Pros: Staff
Cons: No
Excellent 10.0
Pros: The bed was so comfortable
Cons: None
Excellent 9.0
Pros: The staff an cleanliness at this time during covid
Cons: That the pool an jacuzzi was closed a waste
Good 7.0
Pros: The bed
Cons: I had to change rooms because there was vomit on the side of the bed.
Good 6.0
Pros: Check-in and check out is fast.
Cons: The door of the shower does not stop water and the bathroom floor is wet after I took a shower. The shower is not clean. The paint of the shower is peeling.
Mediocre 2.0
Pros: The beds were really comfortable.
Cons: The breakfast was expensive and horrible with no selection. Refrigerator went from warm to frozen. Shower leaked really badly and was dirty. Hot tub didn't work and the water was discolored. Pillowcases were stained. Housekeepers were extremely rude.
Good 7.0
Pros: Great staff. Well trained. Very positive and customer focused.
Cons: Housekeeping was lacking. The ice bucket was never emptied & stain on a sheet was ignored. Litter in halls. The furniture in the room is getting worn... much like a shelf-worn book... scuffs and scratches. Trim above the refrigerator was falling down
Mediocre 3.0
Pros: Location
Cons: Cleanliness. Shower was broken. Upkeep of facilities.
Good 7.0
Pros: Rooms were spacious
Cons: All of the ice machines were pulled out and not working, under maintenance? The shower floor did not appear clean and the exhaust fan did not work. Walking the halls of the hotel, you could smell cigarette smoke, and all of those rooms were non-smoking.
Good 7.0
Pros: Friendly front desk person.
Cons: They put us in a hallway that was being remodeled and we were awoken at 6:30-7:00 when the remodeling started. Hadn't slept in in a long time and was looking forward to sleeping.
Okay 4.0
Pros: location
Cons: Stayed here on the wrong night on new years. Hotel was loud till after 2 in the morning. Room above me was bad and called the front desk twice. Nothing was done and the music and noise just kept getting louder. Not a good response by the hotel staff.
Good 7.0
Pros: able to get room for person with disability
Cons: no
Mediocre 3.0
Pros: Price and location.
Cons: Ring of filth around baseboards. Asked for more pillows and they were delivered with no pillow cases.
Good 7.0
Pros: pool exercise room breakfast buffet most staff members
Cons: we stayed 3 nights and received no maid service after the first night
Okay 5.0
Pros: Housekeeping very nice.
Cons: Mold in shower. Shower door would not shut. Water all over floor since shower door didn't shut.
Good 7.0
Pros: The staff
Cons: so many kids using pool for several hours.
Excellent 9.4
Pros: They overcharged us and they fixed it and gave my family free breakfast for the next day. The food is very good. The room was clean and nice and big. The bathroom was a litle small but a good size.
Cons: The pool was dirty. The pool was very small for a big hotel. Could have been a bigger pool.
Good 7.0
Cons: Bathroom tiles were a stained and chipped in some corner areas. Shower area needs a space to sit shampoo bottles etc.
Mediocre 2.0
Pros: Nothing
Cons: Was just disappointed with this hotel especially for the price. Staff was rude. Breakfast was $11.95 a person when pics make it look like free set up in lobby. They put a hold on my credit card without notification. Just not happy
Poor 1.0
Cons: They didn't have a room when I got there it took a hour to find that out, they had to send me somewhere else and ultimately ruined my whole weekend
Excellent 8.8
Pros: The location was very convenient for what I was there for. The staff were extremely nice and helpful. Everyone was very pleasant and greeted me. I love that they have a coffee area open all the time with FREE coffee, tea, hot chocolate and flavor infused water!! Makes a big difference! The hotel is extremely clean, including the gym. Didn't try the pool/spa yet. I definitely would stay here again.
Cons: I asked for a room away from the elevator so it would be quiet. I am a light sleeper. I got a room along the highway which kept me up the first night. The second night I kept the fan on to drown out the highway noise. I'll be more specific about a quiet room next time.
Mediocre 2.0
Pros: The dishes and the glassware in the restaurant were filthy After I pointed it out they rewashed them in the same dirtype water. I will never stay there again.
Cons: Filthy dishes!
Excellent 10.0
Pros: Quiet room, fitness center, secure
Cons: shower had low pressure but plenty hot
Good 6.0
Pros: clean and quick to check in and out.
Cons: We expected a two bed room; got a king w/ a pull out. Since we had children for the pull it was okay; two more adults would not have been happy. 1st room the tub faucet fell off. They quickly changed rooms with no hassle. Hot tub was lukewarm
Okay 4.0
Pros: The location was good.
Cons: The hotel staff (housekeeping) failed on two occasions to service our room. Even after I complained at the front desk.
Okay 5.0
Cons: The first time we stayed here the pool was cold and the whirlpool wasnt working. Second time again the whilrpool was cold and the pool was even colder. The room also had a horrible odor from old food trays left in hallway
Okay 5.0
Cons: The hot tub was only lukewarm and the jets did not work. pool area full of rowdy unsupervised children. shower had very low pressure and was either too cold or too hot. bed uncomfortable, did I really stay at a Hilton?
Excellent 10.0
Pros: Location, friendly staff and price
Excellent 9.1
Pros: Everything was just as advertised. Not one thing less nor one thing more
Cons: It's quite away from downtown but not too far and the staff was polite but not that helpful
Excellent 10.0
Pros: I enjoyed everything
Cons: To much chlorine in the pool couldn't enjoy swimming.
Hilton Garden Inn St. Louis Airport - St. Louis
Rated no. 4
8.1
Excellent 8.1
Based on 314 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
10.0
Location
8.5
Overall
10.0
Overall 7.7 Good
Based on 168 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.9
Comfort
7.7
Location
8.3
Services
7.6
Staff
8.2
Cleanliness
9.2
Comfort
9.0
Location
8.9
Services
8.7
Staff
9.0
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.6
Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
8.8
Comfort
8.5
Location
8.9
Services
8.8
Staff
9.0

Okay 4.0
Pros: The room was clean.
Cons: The walls are thin. You can hear what's going on in the surrounding rooms. It was too noisy.
Okay 5.0
Pros: First room offered on first floor smelled rank. Second room offered on third floor was better.
Cons: Shower head needs a simple gasket at joint. Sink counter has fallen from the original position, causing sink to be unable to drain properly.
Okay 5.0
Pros: right next to airport and shuttle to and from
Cons: the air conditioner in the room sounded like a jet plane every time it turned on. When I told the front desk about it .. nothing
Excellent 8.0
Cons: Covid outbreak issue
Excellent 10.0
Pros: Staff very nice!
Cons: Was not able to pay with cash at all.
Excellent 10.0
Pros: Price, convenient location to the airport and the staff helpfulness.
Excellent 10.0
Pros: Wish we had known the pool was closed before we booked
Cons: Very friendly staff, very comfortable, easy to get to
Good 7.0
Cons: I don't know
Excellent 9.0
Pros: Clean room, had most of the amenities I needed. Front desk attendant worked diligently to make sure we had the rooms since it was chaotic because this was a last second booking for the night and alot of people scrambling cause of multiple airlines drops
Cons: Lack of usb plugs would have been nice but not a game changer. TV was alittle small too but also nothing that important since I just needed a place to crash till my next flight
Poor 1.0
Pros: Staff was friendly
Cons: Upon arrival we were given the room keys for someone else¿s room. We walked in to someone having dinner in their room! This was shocking and very unnerving.
Excellent 9.0
Pros: Clean!
Cons: Just the fact there was no soap
Excellent 10.0
Pros: I loved the manager energy. He was so helpful and gave me great customer service
Cons: Nothing at all.
Excellent 10.0
Pros: Wonderfully friendly staff, great customer service, room was quite and clean.
Cons: No
Excellent 10.0
Pros: Check in was a breeze, the staff was very kind and courteous. The room was clean and comfortable. Bed was new, clean and comfortable. It is near the hotel so some noise was expected. They offered earplugs but the noise did not bother us at all.
Cons: My only two suggestions would be better smelling soap and the breakfast buffet food was only so -so.
Poor 1.0
Pros: The room are what brings the guests back not the staff members.
Cons: Yes--staff members prejudge. Moreover question more about whether I had a room for my stay
Good 6.0
Pros: Cleanliness and friendly staff
Cons: The coffee pot didn't work in the room, and charging electronics was a challenge
Excellent 10.0
Pros: Staff was very friendly and went above and beyond to ensure our satisfaction.
Excellent 10.0
Pros: Friendly staff and a clean room. The shuttle driver was early and ready to go at 4 a.m. as promised and the price was right. Will stay here the next time we are in town. They also had continental breakfast for us at 4 a.m.
Cons: Nothing
Excellent 9.0
Pros: Location to my visit.
Cons: Room had an odor. Not bad but none the less there.
Excellent 10.0
Pros: This hotel upgraded us to a King Executive room on the 4th floor. It was the biggest hotel room I’ve ever stayed in. Modern look and feel. Friendly staff. CLEAN AND PEACEFUL. Best part: Breakfast. A legit buffet breakfast that this grown man apprec
Cons: There was nothing undesirable about this hotel, other than the fact that the ice machines are only on the 1st and 3rd floors, but at least they worked! I wish I could post pictures of the room and breakfast.
Poor 1.0
Pros: Perfect location
Cons: Blood on the sheets, bottle cap under the stool, hair in shower, the glass on the wall picture had spots all over it. Will not go back.

Cleanliness
7.8
Comfort
7.8
Facilities
8.3
Location
8.4
Overall
8.0
Overall 7.5 Good
Based on 808 reviews
Cleanliness
7.8
Comfort
7.8
Facilities
8.3
Location
8.4
Overall
8.0
Cleanliness
8.6
Comfort
7.3
Facilities
8.0
Location
10.0
Overall
7.3
Cleanliness
8.0
Comfort
2.0
Facilities
8.0
Location
6.0
Overall
6.0
Cleanliness
7.3
Comfort
7.2
Location
7.9
Services
7.1
Staff
7.9
Cleanliness
8.0
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
5.3
Cleanliness
8.8
Comfort
9.2
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
7.6
Comfort
7.5
Location
8.1
Services
7.4
Staff
7.9
Cleanliness
8.1
Comfort
8.5
Facilities
6.6
Location
8.9
Overall
10.0
Cleanliness
8.4
Comfort
8.6
Facilities
9.2
Location
8.9
Overall
9.2
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
8.1
Staff
9.0

Excellent 8.0
Pros: N/A
Cons: I list an ear ring snd had to leave the hotel at 4:00 am and no one could check lost and found at that hour to see if my ear ring had been turned in.
Excellent 10.0
Pros: Conveniently located, friendly staff, and clean facility.
Cons: N/A
Mediocre 3.0
Pros: The breakfast and customer service was ok
Cons: Small and 6 on cleanliness
Okay 5.0
Pros: When I encountered an issue with my room, the front desk was helpful and made changes so my problem was resolved
Cons: The original room assigned was in a bad spot, felt very unsafe and sketchy. The room was gross. I was able to get moved to a different tower and a better room, but now my card has been charged more than promised.
Excellent 10.0
Pros: the reception staff who finished our check-in was extremely nice and professional Miss Jumana is the best
Cons: nothing in particular
Mediocre 3.0
Pros: The staff during check in was friendly and polite and location was great. Lobby was beautiful. Maybe not bad if you needed to catch a flight, but would recommend to see what else is in the area first.
Cons: We Had room 2085. The ac unit knocked extremely loud if on anything other than low fan setting, the low setting took hours to cool the room. The bed was Rock hard. Ended up leaving only after a few hours. Ridiculous that this is a "4 star" hotel.
Poor 1.0
Pros: The receptionists at the front desk were accommodating.
Cons: This hotel was a horrible experience for myself and my family. We have 3 children age 5 and under and were placed in a room with a roach, mold on the air vent, filthy room and mildew smell. The second room had blood on the sheets. Totally unacceptable.
Good 7.0
Pros: Staff was very friendly and helpful. Place was very clean, and i liked that you had to scan your card to get everywhere. Security is nice when staying in a Hotel.
Cons: The beds were small for the amount i paid for the stay. I got a room with 2 beds and the beds werent even queen size. The towels werent ever stocked by the pool. And paying for parking is ridiculous when paying over $--- a night for a Hotel.
Okay 5.0
Pros: The lobby and restaurant were nice.
Cons: There was so much wrong with this hotel, no bedding, clogged shower,trash under the bed, it was dated, Icould go on. It looks like they renovated the entrance area and have not yet made it to the rooms. Accordingly, their star rating should be lower.
Excellent 10.0
Pros: Everything
Cons: Nothing at all
Excellent 10.0
Pros: Great staff
Cons: No
Excellent 10.0
Pros: It was very clean and luxury
Cons: No
Mediocre 3.0
Pros: Location
Cons: i purchased a room with a king bed when i opened the room it had Queen double beds the room was on the far east side of the building had to go back to front desk new room had trash on the floor in the closet there no hand towels in the room the bed bad.
Excellent 10.0
Pros: We stayed in East tower which was updated! Shower was amazing!
Excellent 9.0
Pros: Airport shuttle service
Cons: Limited menu after 9 was VERY LIMITED.
Good 7.0
Pros: location and swimming pool were excellent
Cons: beds were not queen size and smaller rooms (could tell it was an updated older hotel, so that makes sense)
Okay 4.0
Cons: Did not provide enough wash clothes and towels for our family. We called front desk 2 times concerning this and they said they would bring more to the room and never did. Also, booked a 2 Queen room and received a King room.
Okay 4.0
Pros: Location
Cons: Not having queen beds, lining for the beds were not clean, not having towels, paying for parking
Okay 5.0
Cons: Requested a room change as the room was dirty¿hair on the bathroom floor and garbage was not emptying. Hotel accommodated and second room was sufficient. Staff was nice, tho.
Excellent 8.0
Pros: Location and bed was very comfortable
Cons: Rooms are out dated, parties going on the halls late at night and what I would eat I th maybe a 3 star Holiday Inn but not a four star Marriott.
Poor 1.0
Pros: N/A
Cons: The front desk staff checking in was very nice. However, the experience went downhill from there. 255 characters isn¿t hardly enough to express our displeasure with this stay.
Excellent 10.0
Pros: Everything I encountered was great. No complaints!
Cons: No, everything was great!
Poor 1.0
Pros: Location
Cons: Cleanliness(roach in room) key card didn¿t work x 2, room never cleaned on a 3 day stay. Check-in personnel could use course in attitude.
Excellent 10.0
Pros: What I liked most about the hotel was the pool area.
Poor 1.0
Pros: It had a pool.
Cons: The staff was not helpful, the one room we had, had not been thoroughly cleaned. The AC filter had a pre Covid-19 filter. It was caked with sediment and the AC wouldn't work properly.
Poor 1.0
Pros: The staff was very friendly.
Cons: I booked the hotel based on the pictures. The hotel was not like the pictures. The pool area was what was portrayed in ads, our room smelled horrible and was so humid that the bedding was damp. Not family friendly, people were smoking pot all over hotel.
Mediocre 3.0
Pros: I liked that this hotel had a pool and a restaurant.
Cons: Actual price vs advertised price; not updated; small room; noisy room; bug filled pool; no free internet or coffee.
Okay 4.0
Pros: I guess the location
Cons: They charge for parking 15 dollars a day. Which is steep. They don't clean your rooms even if you ask them to. They won't bring you towels. You have to go get them.( Even after they were supposed to clean your room and didn't)
Good 7.0
Pros: Pool.
Cons: Short staffed as everyone else is now. Covid
Mediocre 3.0
Pros: The staff & location.
Cons: My initial room and the room I was switched to, was poorly cleaned. Bed linen terrible.
Good 6.0
Pros: Most of the Staff were courteous & professional
Cons: A janitor was cat calling my friend and I. The side entrances were unlocked so anyone could walk in. My room bathroom was not clean. Hotel rooms leading to my room were open¿again anyone could have come in. I expected much more from Marriott!
Mediocre 3.0
Pros: Nothing
Cons: Yes, I didn¿t like the fact that I paid for a king bed and received a double bed room. No one never discussed this with me while I was checking in. I found out when I went to my room. Went back downstairs and was told they was sold out of king.
Excellent 8.0
Pros: Pool and courtyard were nice.
Excellent 10.0
Pros: When there was a problem with the air conditioning in my original room, my wife and I were moved to a much nicer and more comfortable room.
Poor 1.0
Cons: Worry experience I've had at a hotel! There was drugs, fireworks, fighting etc. at the swimming pool. I reported situation and nothing was done. Didn't get to swim due to the guest. Never again.
Poor 1.0
Pros: Nothing.
Cons: My son was assaulted there by another boy and the way it was handled was not satisfying what-so-ever. I had to call the cops myself and they let them continue to stay. The whole stay was ridiculous. There was not a microwave in the room.
Okay 5.0
Pros: Easy on and off of the interstate.
Cons: At checkin, I was told the king bed that I booked was not available, only a double. It was resolved after getting the manager involved. I was charged $15 for parking. This fee was not listed ANYWHERE in the booking information nor was I told at the hotel.
Mediocre 2.0
Pros: Outstanding front desk staff. Entry & bar area are nice.
Cons: We left our room cleaner than we found it!! 3 false fire alarms. Maybe the reason for the fire alarms was due to all the pot smoking. Profuse on the 2nd floor and in the stairwell. Hotel employee was overcharged but corrected after notified.
Good 7.0
Pros: The customer service from the front desk staff.
Cons: I didn¿t like the dirty sheets and that the room was very cold and the thermostat did not work very well to keep the room warm.
Poor 1.0
Pros: The only thing I liked was how close this hotel is located to the highway.
Cons: There was nothing I liked! I have been calling for a refund and cannot get a hold of anyone! I have pictures to show what me and family had to deal with on our trip. We checked out early as well. This is NOT a 4 STAR hotel. Stop telling people this story.
Mediocre 3.0
Cons: Smell like pot. They charge me for INTERNET!!!!
Mediocre 3.0
Pros: Location
Cons: Room was dirty shower handle broken mine fridge also dirty
Mediocre 2.0
Pros: The lobby
Cons: Room dirty no housekeeping
Good 6.0
Pros: It¿s location.
Cons: The room was located awkwardly and made you walk a long time to get to it. The room was clean but the lobby area was not. Parking was also problematic. We paid for parking but the gate remained open. We didn¿t have to pay.
Good 6.0
Pros: Front desk people were nice
Cons: TV doesn¿t work and nobody would answer telephone from the room No room service at all
Okay 5.0
Pros: The staff were nice. The bar and restaurant were well above average.
Cons: First we couldn¿t figure out how to get in. There were gates and chains everywhere and no directions. There was no toilet paper in the pint sized bathroom. I had to get my own coffee and tp. It was a 1 mile walk!!
Okay 4.0
Pros: Location
Cons: I requested room service but never reactives it during my 3 night stay. The bathroom was not clean had what looked like puke and toothpaste on the wall when I asked the from desk they said they can¿t come because it was too late.
Good 7.0
Pros: Location
Cons: People was smoking marijuana in hotel all night long.
Okay 4.0
Pros: We liked the indoor/outdoor pool. As well as the location.
Cons: We didn¿t like that there was no free breakfast offered. They charged $15 a day for parking. Staff wasn¿t very informative at check in or check out. The room didn¿t have a microwave. The rooms were not cleaned very well, or any of the bathrooms.P
Good 6.0
Pros: Location
Cons: Def not 4 stars.
Poor 1.0
Cons: They didn’t respect my confidentiality, they gave my room number information out to my stalker then let them up into my room after I’d checked out in fear. Wildly irresponsible, looking into legal liability and will make sur
Good 6.0
Pros: The pool
Cons: There were stains on the cover and when I checked in I was not told abt the 15 parking fee then used WiFi so paid 25 extra dollars then expected
Poor 1.0
Pros: Nothing! Will never stay here again
Cons: Nothing..room was dirty sheets was dirty...pool was dirty and hot tub didn’t work..shower was dirty!
Okay 5.0
Pros: Friendly staff
Cons: The fact That me and my guest Had to use the bathroom and  there was not any toilet paper at all. Paying over $--- for to say at an ok hotel to have no toilet paper just doesn’t sit well with me.
Good 7.4
Pros: Great lounge
Cons: Rooms dated, lots of issues with keys
Good 6.0
Pros: Bed was extremely comfortable. Very nice. Good TV. Nice set up for outlets and connections for your devices.
Cons: No Microwave, no refrigerator, and the in hotel dining was very, very expensive. $20 for 3 blueberry pancakes and 3 slices of bacon with a water-a incl $3 tip. $20 for a cheeseburger and fries with a water - incl a $3 tip. They must think they are the Ritz Carlton.
Excellent 8.5
Pros: The lobby/restaurant bar are is very well designed!
Okay 5.4
Pros: Shaff were nice enough and the main floor had a very pleasant and clean smell. Food in the restaurant was good but pricey.
Cons: The fitted sheets for the bed were under sized for the bed probably due to shrinking and wouldn't stay on which was very frustrating along with effecting my sleep. Once you moved past the main floor the smell turn from pleasant to mildly musty. Not to mention the women who checked us in said that we were not charged for parking and not to worry about it, then when I got the bill it was there. I don't mind paying for things, but don't tell me one thing then do another. When I registered my complaint during check out the fellow said sorry and quickly checked me out without another word.
Excellent 9.7
Pros: The staff was excellent, particularly the breakfast staff.
Cons: About 7 in the morning a sound check was performed in their attached facility. Was hoping to sleep in a bit.
Okay 4.8
Pros: Great atmosphere, nice lively lobby, nice pool area, etc. Overall facilities were nice Front desk staff were nice and pleasant.
Cons: Room was very damp and moist- very uncomfortable, almost unusable. Ventilation is an issue. Sales office misrepresented costs of hospitality room we obtained in connection with our dad's funeral. Very disappointed that management would not correct this issue after bringing it to their attention.
Excellent 9.4
Pros: I liked location and atmosphere
Okay 4.8
Pros: Friendly staff, tryed to make things right.
Cons: Had trash from previous guests, hair in bath tub, had ants in bathroom they moved us to new room only to have ants there also. They did come and spray but still had lots of ants got on our personal items and brought them home with us ugh.they did give us a 30.00 food credit at restaurant but the food was not good and all the dishes and glasses had a sour dishwater smell. Ugh the staff and people were great but need to have a come to Jesus meeting on room cleaning ,insect control,and a clean kitchen . at least with dishes . also when I arrived I was told I had to pay an extra fee for parking ! really ane you kidding me. I am staying and paying for a room but have to pay to park anywhere! Why not raise the price of the room and include parking . no one likes a surprise. Think it was 12.00 a day. I am not one to write bad reviews and only am writing this in hopes they will correct these things.
Excellent 10.0
Cons: The prices at the restraunts were a bit high
Okay 4.0
Pros: The location was good, as it was located by many restaurants and the airport.
Cons: We were not informed at booking or check-in that parking was $10/night. We were also not informed at booking that we would be charged $40 to a credit card that would be refunded to us after check-out if there were no damages to the room. The front desk staff was very rude and treated us as if we were children, instead of the paying customers that we were. The hotel was very old and the online photos and descriptions were very off from what it looked like in real life. They were doing some sort of construction, so half of the entrances were locked. This was the worst Mariott I have ever stayed at.
Excellent 9.0
Pros: Quick ride to the airport and nice breakfast buffett.
Cons: Parking was awkward and the room at the back of the facility was a very long walk. The crazy kids in-house for their animation convention was weird, but they seemed to quieten after about 10pm so maybe the hotel laid down ground rules. They were entertaining though.
Marriott St. Louis Airport - St. Louis
Rated no. 6
7.5
Good 7.5
Based on 808 reviews
Details
Reviews

Cleanliness
7.9
Comfort
8.0
Facilities
8.0
Location
8.3
Overall
7.0
Overall 7.4 Good
Based on 456 reviews
Cleanliness
7.9
Comfort
8.0
Facilities
8.0
Location
8.3
Overall
7.0
Cleanliness
2.0
Comfort
6.0
Facilities
2.0
Location
6.0
Overall
6.0
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
7.0
Overall
7.5
Cleanliness
7.0
Comfort
7.0
Location
7.9
Services
6.8
Staff
7.3
Cleanliness
8.8
Comfort
8.5
Facilities
8.0
Location
8.8
Overall
7.8
Cleanliness
8.0
Comfort
8.1
Location
8.5
Services
8.0
Staff
8.0
Cleanliness
8.0
Comfort
8.2
Location
8.2
Services
8.0
Staff
8.3
Cleanliness
8.5
Comfort
8.5
Facilities
9.0
Location
8.5
Overall
6.2
Cleanliness
8.0
Comfort
7.9
Location
8.0
Services
8.0
Staff
8.1

Excellent 9.0
Pros: very clean establishment. management reached out prior and made my stay even more comfortable. front desk staff were amazing dealing with an issue with the ticket printers from parking (there was a ticket jam that held you up from leaving the parking area) and instead of blaming and pointing of fingers like you see at other establishments they ( front desk staff) were first were apologetic with the issue an secondly empathetic because there was a line of people who had to come back inside to get the issue resolved. I will make this a favorite place to stay when I come back to St. Louis. Thank you kindly for making my stay comfortable.
Cons: not to say that I didn’t like this… there were a lot of kids staying at the hotel. the indoor pool mixed with what seemed like youth sport teams staying at the facility combined for a difficult navigation through the lobby…but they are kids and that’s what they do so not a big problem with me ( I have a child). there was security ( which was dope to see them moving around and such) at all times in the evening while the kids were in the lobby having fun…but again it is kids and that’s what they do so not a big issue but I did find alternate entries and exits that exist that I didn’t have to come through the lobby much so BOOM😃
Good 6.0
Pros: Comfy bed
Cons: I asked twice to have the shower drain cleaned out so I didn¿t have to stand ankle deep in water while showering. The front desk staff were not very good. During my week stay if I asked for something it was as though I was bothering them
Excellent 8.0
Pros: Location to venue
Cons: No double room accommodations
Poor 1.0
Pros: Not much I couldn't sleep at all very disappointed.
Cons: The room was dirty, it was hair all in the bathroom, on the nightstand by the bed, also had nets like ewww that's so unsanitary.
Poor 1.0
Pros: Rooms were clean, no breakfast included, and the saturday night that we stayed there, there was a huge disruption in the lobby area, not sure of the floor all the commotion was on, but definitely a conflict.
Cons: It could be heard through the walls, lots of yelling, profanity, and general screaming that lasted about 30-45 minutes. I was fully expecting to hear gunshots. It was terrifying, with my pregnant daughter in law and my 6 year old grandson.
Poor 1.0
Pros: Bad experience
Cons: Everything I didn't like
Good 7.0
Pros: The room was spacious and comfortable.
Good 6.0
Pros: Location
Cons: Not really
Excellent 9.0
Pros: The location was great. Short distance to about everywhere we wanted to go or see
Cons: Our room was not properly cleaned by housekeeping. We found a pair of mens underwear that was left from the previous guest. We called the frontdesk, they sent up the executive housekeeper to take care of it.
Excellent 10.0
Pros: Space, beds slept good, restaurant
Cons: Missing bath tub
Okay 5.2
Probably a top tier facility at one time. Signs of water damage on my floor that was not repaired. Large spacious lobby was very humid do to the indoor pool also in the space.
Excellent 9.0
Pros: The location
Cons: The restaurant
Good 7.0
Pros: Bed was very big
Cons: No air in the room
Good 7.0
Cons: Staff didn't seem too friendly at check in. Air conditioning wasn't working properly so the room was warm with just a little spurt of cold air now and then (it was in the 90's) outside. We had the air turned down to 70 and it didn't do anything.
Excellent 9.0
Cons: Like every other hotel under staffing issues are showing but the people there care and that matters.
Good 6.0
Pros: Location
Cons: No
Okay 5.0
Pros: Location
Cons: Room was NOT clean. And the bartender, who we had to order our dinner from due to safety protocols was quite unprofessional
Good 6.0
Pros: Close to airport. Nice rooms.
Cons: When I checked in the gal at the desk handed me my keys, told me the elevator is over there. When I checked out, they same gals were there. Also very short and curt.
Poor 1.0
Pros: The staff was friendly.
Cons: The room was not clean. I got charged a $250 smoking fee for blunt wrappers in the trash that was left by a previous customer.
Excellent 8.0
Pros: Location
Cons: Everything was as expected.
Okay 4.0
Pros: That I was given a room with a balcony
Cons: Well it was a thunderstorms on the night that I checked in the power went out around 11:30 p.m. on 7/9 around 7:00 a.m.on 7/10 I called the ground desk and asked did they not have a back up generator and was told that it was only for have the hotel
Good 7.0
Cons: Inconvenient location if you are not using the airport.
Excellent 10.0
Pros: location, plus a large glass Atrium
Excellent 10.0
Pros: Very nice, clean and looks upscale.
Cons: Nothing.
Excellent 8.0
Pros: Privacy never loud or rude or disrespectful toward me or others would recommend it. Love all the accommodations
Cons: No everything was ok
Good 6.0
Pros: Peace and quiet was well worth it.
Cons: Not enough housekeepers and the air or heat isn't string enough during the seasons your in at present..
Good 6.0
Pros: Availability Location Price
Cons: 3rd room was not as clean as expected. Bathroom floor not swept vanity sink had hair in it & random bottle First room not made ready and needed maintenance. . Second room offered would not unlock with green light. Staff quick to resolve reported issues.
Poor 1.0
Cons: We had a flight delay and booked a double bed, the room was on the top floor because it was overbooked and had hair all over the sink, toilet, and the other bed had not been laundered. There was what looked like mustard on it, hair and some crumbs.
Excellent 10.0
Pros: THE PICTURES ARE TRUE AND IT WAS GREAT
Cons: NA
Okay 5.0
Pros: The staff was very friendly,
Cons: There was a hidden 50 dollar charge to place on your card on top of your room. When I tried to check in originally I was not charged accordingly. Took 25 mins to get checked in.
Excellent 10.0
Pros: Super clean and friendly staff as usual. 24hr front desk and shuttle (?) Which was super helpful because my flight didn't land until midnight.
Mediocre 2.0
Cons: When we arrived to check in they had changed what we had ordered and gave us a different room without asking
Poor 1.0
Pros: The location
Cons: Had to change rooms the first room had hair all on the bathroom floor, was changed to a different room it had items that the previous guest had left not only that it had roaches . The host at the breakfast cafe was very rude , and snobby .
Poor 1.0
Pros: The parking and that's all!!!!!!
Cons: Not including parking. Everything about this disgusting place.. I have never stayed at a hotel that was this dirty and absolutely zero cleaning effort. I would be so embarrassed to be the owner. We left after about 30 minutes and booked another hotel
Mediocre 3.0
Pros: Nice lobby area
Cons: The tub would not drain & was full of leftover dirt from the previous shower
Poor 1.0
Pros: The hotel has an appealing architectural style. It is a fun design that my son found to be impressive.
Cons: This experience was horrible. Rude check-in Dirty room Broken appliances and disgusting pool
Okay 5.0
Pros: Friendly staff, and hotel shuttle
Cons: There was literally hardly any water pressure in the shower. It wasn't what I expected from an IHG hotel.
Good 7.0
Pros: Clean..nice staff
Cons: My room was on first floor right by the pool...i normally don't have an issue with noise at this hotel but this time it was too much noise at night AND in the am(screaming/shouting)...couldnt sleep in.will always request a room far away from pool.
Okay 5.0
Pros: No comment
Cons: There were guest running around the hotel without masks on and the staff did nothing about it. Also stood in line for half an hour to check in and was also charged and inconvenience fee even after I had paid for the room the day before.
Poor 1.0
Cons: Dirty, heater didnt work, no hot water, and bolt was broken off my room door
Mediocre 3.0
Cons: My AC didn¿t work and people were in the hallway kicking doors all times of the night. I would have requested a refund if it wasn¿t so late. I will never book at that location again
Poor 1.0
Pros: Thats easy nothing Worst place I've ever stayed
Cons: Everything Place was filthy Blood on lightswitch in our room plus tiny hours in bed and shower. Dust all over everything Crumbs in drawers Same nasty breakfast everyday but had to pay 12$ for it No housekeeping I stayed 5 days had np cleaning ser
Excellent 9.2
This was a very convenient and clean hotel
Mediocre 3.0
Cons: I had to call twice for someone to come to our floor about the loud noise and screaming coming from the other room also there was kids running up and down the hallway slamming doors at 2am couldn’t get any sleep had to be up early for a mee
Poor 1.0
Pros: Honestly nothing
Cons: My room was nasty and dirty. My bed covers, the carpet, the bathroom and chairs in the room were all not clean. I’m very disappointed in the hotel and feel like I wasted my money and time
Okay 5.2
Rooms was not that clean bed covers had stains on both beds microwave had stains on it chair wouldnt stay up when you sit in it bathroom tile was dirty wont stay here again
Excellent 9.0
Pros: The facilities and room
Cons: $25 hold on debit cards, breakfast not included with room price.
Mediocre 3.0
Cons: When we got to the hotel in the bathroom there was a used towel in the tub and I use bar thought that had not been taken out they didn’t offer us any kind of discount or offer to change rooms
Okay 5.0
Pros: Decor, especially the atrium.
Cons: Restaurant not open. Room service not available. People (especially children) yelling and slamming doors in the halls at all hours. Carpet in the room desperately needed to be shampooed.
Okay 5.0
Cons: The floor we were staying on reeked of marijuana. Notified clerk at front desk. Asked to speak to the hotel manager, we were advised that the manager wouldn't be in till 4pm. Clerk had no concern or care that was marijuana present at a no smoking property
Okay 4.0
Pros: Normally we like the pool, this time it was cloudy so we didn’t swim. That’s the reason we book that hotel despite our being far away from everything.
Cons: The maids had likely done their check list, but there was a ton of gross stuff behind the furniture, like the TV, and the overall cleanliness was lacking. There was gunk on the sink faucets and it felt germy. The girl/manager at check in were rude also.
Okay 5.0
Pros: The staff was nice and friendly
Cons: Price of breakfast
Mediocre 3.0
Pros: The room was spacious
Cons: Rather hard to get to. Easy to leave from though. There was only one restaurant instead of two. Staff was not very friendly.
Mediocre 2.0
Pros: It was a nice looking hotel. Room not bad. Pool looked nice but disnt like it out in the open. Was nice to have the TGIF attatched.
Cons: Days his front desk staff not very helpful. Seemed uninterested in people other than ones they knew. Room not ready early so got the worst room when I got back from my event. Rooms by pool very loud. Got moved to a room where hallway and room smelled
Good 7.7
Pros: This hotel is gorgeous. Unique construct with a lot of facilities. I highly recommend this hotel.
Cons: I didn't like selective hotel staff. These individuals did not have a hospitality attitude. However, they might have reacted to my attitude because I saw irritated that my card didn't work at the gate. Regardless, hotel staff must retain their utmost professionalism while dealing with guests.
Excellent 9.7
Pros: very nice indoor pool and workout facilities. T.G.i. friday's restaurant on premises.
Cons: additional charge for parking.
Good 6.0
Pros: Its your basic hotel. Its not as nice as you would expect from the brand. This is due to its location, is what it is.
Cons: Ordered Breakfast and didn't even eat it. Over priced first of all. Eggs were half powdered, bacon was raw but yet burnt black, English muffin tasted like rubber. Took one bite and put it back on the tray. Fix this issue and the place wouldn't be too bad.
Okay 4.0
Pros: The mattress and pillows were comfortable, the furniture and decor were decent, my daughter LOVED the waterfall and glass elevators (even though the elevators were truelly filthy.) It was nice having a TGI Friday's in the building.
Cons: No continental breakfast, our room was HOT, the closet doors wouldn't close, the bathroom door wouldn't lock, the hotel was pretty dirty, the pool water that was supposed to be heated but was lukewarm at best and located in a freezing-cold Atrium so it was not even worth swimming in case you were so so so cold. There was no hair dryer and when we asked the stagf for one, they said they would bring one and never did. Other staff acted annoyed when asked questions. I will nt be staying there again.
Mediocre 3.7
Pros: Nothing really, it was relatively clean
Cons: Parking, paid 10 dollars and took 45 min to find an empty space to park, very noisy, people in the restaurant made a lot of noise and made it impossible to sleep, and started to make noise around 5 in the morning again.
Excellent 10.0
Pros: Wonderful room, shuttle,breakfast
Crowne Plaza St. Louis Airport - Bridgeton
Rated no. 7
7.4
Good 7.4
Based on 456 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.0
Facilities
7.0
Location
8.4
Overall
6.5
Overall 7.3 Good
Based on 316 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
7.0
Location
8.4
Overall
6.5
Cleanliness
8.1
Comfort
7.8
Location
8.3
Services
7.8
Staff
8.0
Cleanliness
9.0
Comfort
7.0
Facilities
8.0
Location
9.0
Overall
7.0
Cleanliness
8.4
Comfort
8.6
Location
8.9
Services
8.1
Staff
8.6
Cleanliness
7.3
Comfort
7.0
Location
7.1
Services
6.6
Staff
7.5
Cleanliness
7.6
Comfort
7.8
Facilities
6.0
Location
8.1
Overall
6.0
Cleanliness
7.1
Comfort
7.1
Location
7.8
Services
6.8
Staff
8.0

Excellent 9.0
Pros: Bed was very comfortable
Excellent 10.0
Pros: The cookies of course! The more cookies the better!
Cons: For the price paid and assuming a double room would have about 4 people in it, there was no microwave or mini fridge I would¿ve expected to have at least one, we had neither. VERY DISAPPOINTED.
Okay 5.0
Pros: Near airport, shuttle service, room cleaner than most.
Cons: Did not have microwave oven or a refrigerator, water flow from shower was too slow and not forceful enough. No breakfast on Sunday.
Excellent 10.0
Pros: Quiet, felt secluded
Poor 1.0
Pros: The front desk receptionist had little to no knowledge she. Many of the question that I asked she simply answered with I don’t know. So I actually left and took my business across the street.
Excellent 10.0
Pros: Friendliness and the cookies
Excellent 10.0
Pros: I loved that they offered hot complimentary cookies upon checking in, and the cookies were awesome We also was pleased with the service.
Cons: It was great, no complaints
Excellent 8.0
Pros: Clean rooms, meet your expectations.. no complimentary breakfast though.
Cons: Anyone looking for microwave and mini fridge in the room, well you were disappointed.
Excellent 8.0
Pros: Location and cleanliness.
Cons: Shuttle times are long and limited to airport. Staff makes you anxious when time to shuttle. Not customer friendly - almost acting put out.
Excellent 9.0
Pros: Very clean and fantastic staff member friendliness
Excellent 10.0
Pros: The rooms were beautiful
Excellent 10.0
Pros: I did like Everything about my stay
Cons: I didn't dislike Nothing about my stay
Excellent 8.0
Pros: Courteous, answered questions quickly.
Cons: Elevator button didn't always stay pushed in to reach floor. Room safe didn't work. Shower water was low streaming out. Room had smoke smell.
Excellent 10.0
Pros: Very clean. Great location. Polite staff!
Cons: No
Excellent 10.0
Pros: The staff was very nice the hotel was clean everything was cool.
Cons: Nothing really bothered me I was only there for the night but if I visit again I would definitely stay here.
Good 7.0
Pros: Great pool and nice room
Cons: The service was terrible.
Good 7.0
Pros: Cleanliness
Cons: Would appreciate refrigerator and microwave in room, and/or breakfast available.
Mediocre 3.0
Pros: The hotel was decorated nicely and was very modern.
Cons: We arrived at 11:45 p.m. and the manager was cleaning rooms!! They did not have any double rooms clean, so several of us had to wait in the lobby while the manager cleaned and ONE front desk person checked people in. We had to wait 45 min to get our room.
Good 7.0
Pros: Friendly staff
Good 7.0
Pros: This hotel has a really good location. Close to airport, close to interstates. The staff is fantastic.
Cons: They are currently undergoing renovations. Some elevators don't work.
Poor 1.0
Pros: None
Cons: This hotel is under construction so it is very noisy after 8 am. The WiFi is the worst I have ever experienced. I can't get any reception in the room. The front desk was rude and unfriendly. It was a nightmare for our family to stay here.
Okay 5.0
Cons: We were on the first floor. I wasn't a fan of the locking system from the room to the pool. Didn't seem very safe to me.
Mediocre 3.0
Cons: Our room smelled of smoke. I did not like that I had to go out and get my plate number before we received our room keys
Poor 1.0
Pros: hotel corridors were mushy, smelling bad and un-clean
Cons: the bathrooms were stinking and the carpet was dusty causing breathing hazards and we had to leave the hotel in 10 hrs as my kids have dust allergies
Poor 1.0
Pros: There is not a lot to recommend this. Bad service, noisy
Cons: Bad service in cafe, noisy rooms, old towels, slow everything.
Okay 5.0
Pros: The internet worked.
Cons: The hotel smelled like smoke. The TV in the room did not work.
Good 6.0
Pros: Staff was friendly
Cons: Bed moved if you sat at the end and would tip. The coffee table had broken legs
Poor 1.0
Pros: Location was in the area I needed.
Cons: The staff weren't very friendly. The beds were to hard. There wasn't a breakfast without going to the restaurant. I didn't have time to do a sit down service. I expected more from this level of hotel. They charged my card 3x after I prepaid.
Okay 4.0
Pros: Free parking
Cons: The Queen size bed is too soft, need to be changed
Mediocre 2.0
Pros: Close to the airport and shuttle got us there fast. That is all.
Cons: Staff was rude and not very informative.
Poor 1.0
Pros: Location was as advertised
Cons: There was a weird, almost smoke smell throughout, the whole place felt old and grimy, and, worst of all,A BIG BUG FELL OFF THE CEILING ON MY WIFES HEAD IN THE BATHROOM IN THE MIDDLE OF THE NIGHT!!!
Okay 4.0
Pros: Nothing
Cons: It definitely wasn't a 3 star hotel in my opinion. The restaurant and bar on the lower level closed too early and had no real options. And someone's children were playing in the halls until almost 2 am before security or the police stopped the noise.
Okay 4.0
Pros: Not much
Cons: Very outdated. Understaffed. No amenities were offered (wifi, breakfast, etc)
Mediocre 2.0
Pros: we stayed at this hotel because we wanted an early morning shuttle to the Airport. We got the shuttle and made it in time, however I had been mis-informed as to the shuttle service, and we were just LUCKY that we made it to the airport in time for our flt
Cons: I called 3 days prior to my reservation to confirm that the airport shuttle would be available 24 hours per day. I was told that Yes, the airport shuttle runs 24 hours per day. When we checked in, we were told that the shuttle starts at 4:00 a.m.
Good 7.0
Pros: The location was close to where we needed to visit and was in a decent area of St. Louis
Cons: The water in the shower was not very warm and went ice cold with in a few minutes.. Also the sheets,even though you could tell they had been cleaned had a large stain on them that was kinds off putting. We were on bottom level and it was pretty loud.
Mediocre 2.0
Pros: Nothing at all
Cons: Worst experience ever the staff was rude the beds was really small and rough the blankets was very thin the whole room was outdated
Good 6.0
Pros: The staff was great. Very friendly.
Cons: Toilet was broken-ran constantly. Carpet was very stained. TV remote didnt work.
Mediocre 3.0
Pros: hot water worked. Staff was nice,
Cons: They had ants and electrical sockets did not work
Good 6.0
Cons: There were 2 bugs floating in the coffee maker when I filled it up with water. It says free parking but you only got free parking the first day and last day of your visit. We were flying out and thought free parking meant free parking. Not true.
Poor 1.0
Pros: Comfortable bed
Cons: Sheets look like that had not been changed. Bath towels had stains on them.
Good 7.0
Pros: Staff was extremely helpful and very accommodating. The Business Center was very comfortable and had everything required, including Starbucks coffee.
Cons: Coffee machine in room was not working. Toilet did not have enough water pressure, but maintenance came within 15 minutes of my reporting it and fixed it. Restaurant only had two vegetarian options- soup and Boca burger. Bacon fat was put in Boca burger.
Good 7.0
Pros: Very close to the airport
Cons: Had to wait some for the shuttle to the airport, but it was only a 20 minute wait.
Okay 5.0
Pros: proximity to airport and rate
Cons: Main Elevator was broken.
Okay 4.0
Pros: Staff was friendly. Parking included. Room was old but clean.
Cons: Room and "restaurant/ bar" Dark..Old... Bad cell reception so use of Hot Spot for wifi was bad. I never use hotel wifi...most are not secure.
Poor 1.0
Pros: Nothing
Cons: General manager
Okay 5.0
Pros: Hotel was average, nothing special. Free parking was nice.
Cons: Room was not completely clean on arrival. Had to make special request for things like toilet paper.
Excellent 8.2
Pros: The location was great, just around the corner from the rental car lots with great access to St. Louis airport. I was allowed to check in to my room as soon as I arrived at noon, three hours ahead of regular check-in time. The lower-level restaurant had good food at reasonable prices.
Cons: When I attempted to shower at 8:30 p.m. the water was only tepid. That was disappointing.
Poor 1.0
Pros: The brand
Cons: The staff was rude and did nothing to assist. I am handicapped and i fell in their handicapped tub. It was handled poorly by the management.
Mediocre 2.0
Pros: The room view
Cons: Yes the rude staff
Poor 1.0
Pros: Nothing
Cons: Everything. The staff. The room. Very rude and not clean
Okay 5.0
Pros: The front desk staff and bartender in the restaraunt were all very nice and helpful.
Cons: Had to wait 40 minutes for hotel shuttle from the airport on already short night between flights. Totally unacceptable. There were 3 power cords running all thru my room into the hallway and into the room next door to run fans for wet carpet. Stupid.
Mediocre 3.0
Cons: We stayed to use the shuttle in the morning. When we went to the front desk that morning the guy working said it would be 10 min late. After 10 min he wrote a note set it on the counter that said it would be another 10 min and left. No one would come
Poor 1.0
Pros: Nothing
Cons: Staff dirty room, tv didn't work
Okay 4.0
Cons: The bathroom sink was clugged and maintenance had to be called immediately upon my entering the room . The food is average but the staff responds immediately
Mediocre 3.0
Pros: Staff was very cordial and worked to help
Cons: The BREAKFAST!! That was the pits. They gave you a plate that was about half as big as it needed to be. The Food wasn't well prepared at all. You had to ask for everything , like water to drink, coffee, juice. Not going back there.
Mediocre 3.0
Pros: It's location to the airport and shuttle service.
Cons: Yes. The bathroom counter was not clean and we did have to kill a bug in the bathroom. Also, the bathtub drain kept closing while taking a shower.
DoubleTree by Hilton St. Louis Airport - St. Louis
Rated no. 8
7.3
Good 7.3
Based on 316 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.9
Facilities
8.8
Location
8.5
Overall
8.8
Overall 7.2 Good
Based on 252 reviews
Cleanliness
7.7
Comfort
7.9
Facilities
8.8
Location
8.5
Overall
8.8
Cleanliness
9.2
Comfort
8.0
Facilities
9.2
Location
9.6
Overall
9.5
Cleanliness
7.4
Comfort
7.4
Location
8.5
Services
7.3
Staff
8.2
Cleanliness
8.0
Comfort
10.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.4
Comfort
8.6
Location
8.5
Services
8.4
Staff
8.7
Cleanliness
8.3
Comfort
8.6
Facilities
10.0
Location
8.8
Overall
8.0
Cleanliness
6.7
Comfort
7.3
Facilities
8.0
Location
8.2
Overall
8.0
Cleanliness
7.1
Comfort
7.5
Location
8.4
Services
7.9
Staff
8.8

Excellent 10.0
Pros: Everyone was amazing at check in and checking out.
Excellent 8.0
Pros: Breakfast
Cons: room smell
Okay 4.0
Pros: The room was spacious and private with quiet.
Cons: The facilities were old and worn out with mold issues in much of the bathroom and tattered finishings through out the room. Additionally it took 30-45 min for hot water to come through in the sink/shower/bath every time we wanted to use them.
Excellent 8.0
Pros: The breakfast was very good and the breakfast staff was friendly.
Cons: There was only a half roll of tissue in the bathroom therefore we had to ask for more!
Excellent 9.0
Pros: Breakfast
Cons: Did not have an Embassy Suites style 2 separate rooms divided by a bathroom. Very disappointing. Won¿t do this again.
Poor 1.0
Pros: Breakfast
Cons: The room was not clean, furniture was old, dirty carpet. In one of the room the light didn't work. I was moved to another room that was about same as the first one. The only pleasing thing about the stay was I didn't how to pay due to my complaints. Very good breakfast.
Excellent 10.0
Pros: N/a
Cons: N/a
Excellent 10.0
Pros: Easy to find
Cons: Happy Hour is only for an hour
Excellent 10.0
Pros: I love that breakfast and happy hour are included in the fee.
Cons: Like most hotels in St. Louis, it's aging and the rooms could use some refurbishing and mattress replacements.
Excellent 10.0
Pros: It was very clean breakfast was excellent staff was extremely helpful and friendly
Cons: Nothing my nigh there was great
Poor 1.0
Pros: Very poor and very bad smell the furnitures very old.
Cons: Everything
Good 6.0
Pros: The hot buffet breakfast was great.
Cons: The room was not really that clean. I saw dirt on floor and there was dried oatmeal flakes on the desk chairs so housekeeping didn¿t wipe those down So not a sterile, clean room.. I think they are skipping lots of stuff. The air wasn¿t working also
Okay 4.0
Pros: The staff was very nice and helpful
Cons: I had to switch rooms twice because of a smell in the first rooms.They upgraded me to a better room but, it had a roach(bug) behind the bed and, underneath the mattress had hair n rose petals for previous customers.
Good 7.0
Pros: Great location for what I needed. The staff was very friendly.
Cons: Hotel is showing it's age, definitely hasn't been remodeled in awhile. Nice enough lounge/restaurant in the lobby, but the beer selection was horrible and they closed way too early! Next time, I'll book downtown.
Mediocre 3.0
Cons: The reason I went there was because they had a nice swimming pool, but when I arrived it was out of service. The man at the desk said it should be open shortly but never opened. They are supposed to give me a full refund so will see if that happens
Mediocre 2.0
Pros: Overall, expectations of an Embassy Suites stay was disappointing.
Cons: The use of COVID to deny services, cleaning, cereal and milk, and overall amenities that we usually enjoy. Pool was over chlorinated to the point my children broke out with rashes. Stayed at other Embassies during pandemic and had much better experiences.
Poor 1.0
Pros: Absolutely nothing!
Okay 4.0
Pros: I liked the manager's reception.
Cons: The bathroom light in the first room did not work and the furniture had spots. The second room did not have a ice bucket and the living room furniture was worn.
Good 6.0
Pros: Quiet. I slept well
Cons: Hotel was old and needed a new round of renovation
Excellent 10.0
Pros: The bed was very comfortable
Cons: I just hate that due to Covid there isn't the full breakfast buffet experience.
Excellent 8.0
Pros: This is the second time my family and I have stayed here, Aug 2019 and Dec 2019. The Staff is excellent. The breakfast buffet is a great start for your day and the Manger evening special is very nice for guest ending their exhausting day, we loved it :)
Cons: This hotel is close to the airport and kind of secluded, yet a 1/4 of a mile, there is plenty of food chains, service stations and some variety stores. Hwy 70 exit onto Lindbergh Blvd S cut very close to the entrance of the Hotel, only one way out thelot
Good 7.0
Pros: Our room was in the first floor
Cons: The managers reception food was not very good or set up very well
Poor 1.0
Pros: The bedding and mattress
Cons: Paper plates at breakfast. Green algae im pool area. Were told by staff we had to let the sink hot water run in order to get hot water from the shower. Front desk informed me of hidden charges at check in. $150 hold until check out. Beware!
Excellent 10.0
Pros: Friendly staff, clean, relaxing, equipped with all we needed
Cons: No
Poor 1.0
Pros: The room was not clean and it had a lot of spider webs. I checked out with a few hours but because I didn't pay them directly they could not provide an email.
Excellent 9.0
Pros: The made to order breakfast
Cons: I wish the appetizer menu included nachos as we would have loved to have ordered some during the evening Manager's Reception
Excellent 8.0
Pros: Location. Shuttle
Cons: Needed new carpet
Okay 5.0
Pros: The location, breakfast & happy hour.
Cons: The receptionist during my check out was not very professional. As I was informing her on my stay & a couple of maintenance concerns, she walked away. I had to follow her to the other end of the desk, to make sure she heard my response.
Excellent 8.0
Pros: The free breakfast with made to order omelets and pancakes, as well as the buffet options.
Cons: The mildew smell of the carpet in the halls and the construction.
Mediocre 3.0
Pros: I loved the location.
Cons: I did not like the breakfast, and I'm am a Embassy Suite Breakfast fan, the room was cold and never got warm, and the room was not clean. I was disappointed with the overall experience that I have, and I always expect a good experience from Embassy Suite.
Okay 5.0
Pros: I enjoyed the staff. They were very professional and helpful.
Cons: It was dirty. Had to switch rooms twice
Good 7.0
Pros: The room was fantastic and the "Eggs to order" are spot on to a great start to a day.
Cons: Hotel keys don't work. So you wait in line for an elevator to get to your floor only to find your key(s) don't work WOW! I reserved two rooms and when I call 4 days prior to my arrival they could be sided by side...at check-in No dice! Thanks Hotel employ
Mediocre 3.0
Cons: The toilet didn't work, the remotes were both dead and needed batteries, the breakfast was not good and not good organization when crowded with a morning crowd. The bathrooms by the breakfast were disgusting and hadn't been cleaned. I can go on.
Good 7.7
Pros: The staff was very friendly..I really liked them!
Cons: The hotel just seemed a little tattered. It looked like it needed a freshening up. Paint fixtures etc.
Poor 1.0
Cons: My room was not vaccumed food on the floor. A member of the staff attempted to enter my room while I was there, without notice. And not one staff member said good morning to me after I said Good morning to 5 !!! Different individuals during breakfast.
Okay 4.0
Pros: Room was spacious, lobby and bar had plenty of space to spend time outside of room.
Cons: I called to see if they have a whirlpool (couldn't tell from website pix). They said yes. Arrived and found out it's closed for remodeling. We would have stayed somewhere else if we had known. Hallways needed vaccumming, room was dusty and had mildew
Okay 4.0
Pros: Location and price
Cons: Lack of cleanliness and professionalism of staff
Poor 1.0
Pros: Suite as decent size and hotel is accessible to major roads.
Cons: We love to stay in Embassy Suites but this one did not cut it. Despite seeing a 3 month old baby with us, were given a room in a floor where renovation was taking place while they had vast majority of the hotel empty. Really poor customer service .
Okay 4.0
Pros: Our stay was going well. I booked the room for my daughter's birthday. Things were going well until the toilet got clicked. I called for a plunger and one wasn't available. I was downgraded to a different room and had a horrible night sleep.
Okay 5.0
Pros: Nothing
Cons: No bath towels, had to use floor towels
Mediocre 3.0
Pros: I liked the made to order omelets prepared by Donald. He was very attentive and always got my order right. I always stay at this hotel when I come to St. Louis.
Cons: Only 1 elevator was working Not enough space to park at the hotel-a car with a trailer was taking up 4 parking spaces but the staff couldn't do anything about it. Waited an hour to get a remote and new fridge-wasn't cold so it had to be replaced
Excellent 8.5
Pros: Young lady by the name of Jade was very kind. allowed us an early check in due to some unfortunate circumstances.. We had been in a car wreck, and in town for a funeral. Followed up with a fruit plate and sympathy note! We were impressed with the effort and the empathy she showed. All staff were very friendly and helpful. Dan Lloyd
Cons: Pool was closed on a Sunday. Things happen I suppose.
Excellent 10.0
Pros: We booked a room for our daughter's birthday. The rooms were clean and spacious. The staff was friendly. They offer free happy hour and breakfast. It was a great deal.
Excellent 10.0
Pros: Amazing complimentary breakfast and manager's reception.
Embassy Suites St. Louis - Airport - Bridgeton
Rated no. 9
7.2
Good 7.2
Based on 252 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.4
Facilities
6.9
Location
8.2
Overall
6.5
Overall 7.0 Good
Based on 965 reviews
Cleanliness
7.5
Comfort
7.4
Facilities
6.9
Location
8.2
Overall
6.5
Cleanliness
6.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
7.0
Cleanliness
7.3
Comfort
7.3
Facilities
6.0
Location
8.0
Overall
7.3
Cleanliness
7.0
Comfort
6.8
Location
7.8
Services
6.8
Staff
7.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.2
Comfort
7.6
Facilities
6.4
Location
8.4
Overall
6.5
Cleanliness
7.8
Comfort
7.7
Location
8.5
Services
7.4
Staff
8.2
Cleanliness
7.5
Comfort
7.2
Location
7.8
Services
7.0
Staff
8.1
Cleanliness
8.1
Comfort
7.9
Facilities
7.5
Location
8.5
Overall
5.0
Cleanliness
7.3
Comfort
7.3
Location
8.0
Services
6.9
Staff
8.0

Excellent 8.0
Pros: very nice and clean
Cons: no mini fridge or microwave in room
Excellent 10.0
Pros: Quiet and clean
Okay 4.0
Pros: Location good. Breakfasy simple
Cons: Beds terrible.
Good 7.0
Pros: The hotel is well-located, close to a number of locations. Lobby area is quite nice.
Cons: Some staff undertrained ("I don't know what's around here." The clock's hadn't been re-set. Mess along the hallways for over 12 hours. The ice machine was broken. Breakfast buffet for over $15!
Good 7.0
Pros: Pool
Cons: No.
Excellent 10.0
Pros: Front desk was very friendly and accommodating
Cons: The tub was very shallow. I was hoping for a nice hot bath after a long day of driving, but it was uncomfortably small, and I'm a small person. No hot tub on site either. Could use a new hairdryer too.
Excellent 10.0
Pros: Location
Cons: No
Excellent 9.0
Pros: Staff was exceptional.
Okay 4.0
Pros: I liked the proximity to the airport and downtown.
Cons: Everything was dirty/dusty and broken. I had to switch rooms because the couch in my room was badly stained. The hotel is in desperate need of repairs and upgrades. By far the worst Hilton that I have ever stayed at. Definitely not worth the Hilton price tag!!
Poor 1.0
Cons: Outdated not clean did not have basic additional supplies. Will never stay here or recommend the worst Hilton experience.
Okay 4.0
Pros: It was clean and close
Cons: Pricey, small and amenities were not what was advertised. Did not get breakfast that was supposed to be included with reservation.
Excellent 10.0
Pros: The front desk worker. It was this one guy I didn't get his name but his energy was so good it made everyone that came through the doors feel welcome.
Cons: Liked everything about the stay
Good 7.0
Pros: The property was fine
Cons: My sheets were spiked with blood and I didn't recognize it till later
Excellent 10.0
Pros: Everything
Cons: Nope
Excellent 10.0
Pros: It was nice to have a good buffet breakfast when you wake up in the morning
Okay 4.0
Pros: location, price and customer service.
Cons: was dirty and had a smell to the room.
Excellent 10.0
Pros: The night auditor was very very nice who checked me in.
Cons: The indoor pool and the staff.
Okay 4.0
Pros: Beds
Cons: Needs updated, having a reunion couldn't even use the pool with my son because it was overloaded. Paid way too much for our experience. Wont be back.
Excellent 9.0
Pros: The hotel was very nice, very clean and staff was awesome. My room was very nice and comfortable.
Cons: The parking was $15 a day, even though the lot is pretty empty. I guess with the proximity to the airport they have to charge. There is also no fridge and no microwave in this room though
Good 7.0
Pros: It was a nice hotel very close to the airport and the staff was very helpful
Excellent 10.0
Pros: The friendliness of the staff. Clean bathroom.
Cons: The pool was not clean, looked to be very murky. No African-American celebrities photos on the walls on 3rd floor. Having to pay $15 per night for parking.
Okay 4.0
Pros: We liked the location.
Cons: We didn’t like paying for parking. The hotel needs some updates. The carpets were worn and torn.
Good 7.0
Pros: Location, shuttle and large lobby area
Cons: $15 per day for parking
Excellent 8.0
Pros: Perfect location near airport and right beside Avis/Budget car center.
Cons: No. Suited my needs perfectly.
Excellent 10.0
Pros: Ease of getting to the airport at an early time.
Poor 1.0
Pros: This was the worst hotel experience I have had and I travel for work every other week.
Cons: There was burn stains on the carpet, pee stains on the bed that they just flipped the mattress, standing water in the tub. They moved me to a different room and it was covered in heavt white mold and dust.
Okay 4.0
Pros: The entire lobby area was nice and the room was clean.
Cons: Charges for everything: $15/night for parking, no complimentary breakfast ($20 for buffet, $13 for pancakes...). There were no towels at the pool both times we went AND the rooms weren't clean, so all new towels needed to be gotten from the front desk.
Good 7.0
Pros: The front desk staff is awesome
Cons: I bought cleaning supplies to clean my room myself
Okay 5.0
Pros: Pool was nice
Cons: Nickel and dimed for everything. $10 for internet. $15 to park. $20 for basically a continental breakfast per person. Basic dumb tv. NO fridge in room. Only reason I picked this hotel was it was only one available with a pool on the night we needed
Okay 5.0
Pros: It was close to various eateries.
Cons: Morning #1 I was pleasant please that there was coffee in the lobby as I walked thur and it was well stocked neat and clean but morning #2 I was throughly disappointed! No coffee for a good little while ¿¿¿¿¿¿¿¿¿¿¿¿
Poor 1.0
Pros: Pool
Cons: Online it doesn¿t mention they don¿t have refrigerators, breakfast isn¿t complimentary and the room wasn¿t that clean
Mediocre 3.0
Pros: Needs an up Grade
Cons: The room smells the rug eas dirty
Okay 5.0
Pros: Location
Cons: The room was subpar!
Mediocre 2.0
Cons: It was not clean. Beds were lumpy and uncomfortable. Parking at $15.00 is ridiculous. The pool was open up to outside guest. Our kids were harassed when they tried to swim. Thermostat would not cool off the room. Our stay was uncomfortable to say
Mediocre 3.0
Pros: Proximity to the airport
Cons: My room smelled horrible. The lace curtains were not cleaned an when I sat in the chair and ottoman next to the window there was a smell of feces. The room air conditioning circulated the stench.
Okay 5.0
Pros: Ample space, pet friendly
Cons: Definitely not kept up and didn¿t seem super clean. The whole place smelled like marijuana. Our child even asked why it smelled so funny. They also closed the pool abruptly for a whole entire day.
Mediocre 3.0
Pros: N/a
Cons: Room was filthy. Some sort of white powder all over the bathroom counter, dust in room, stained sheets. I got there at 11pm and had an early flight so I had to get to sleep, otherwise I would have asked for a new room
Okay 5.0
Pros: The view
Cons: Tub/shower did not work properly kids kept knocking on my door so I barely got sleep
Mediocre 3.0
Pros: The pool
Cons: Yes no microwave are refrigerator Staff at front desk was very rude. Wasn't free breakfasts and I didnt get info about pay for breakfast thru a package deal The 65 fee for parking wasn't mention the whole experience was horrible for my baby birthday.
Mediocre 3.0
Pros: Upon arrival the front desk host was absolutely wonderful i dont remember her name but again she was wonderful thank you.
Cons: I have stayed at many Hilton properties but this property was by far the worst of cleanness bottles under the bed trash still on the floors dust in the bathrooms counters with rings doors in the bathroom all dirty.
Mediocre 2.0
Pros: The location was great
Cons: The room was not updated, the couch was very old and run down. The toilet ran constantly.
Good 6.0
Pros: Shuttle driver and front desk staff were great. Beautiful lobby.
Cons: Room needs deep cleaning. Dust everywhere. Not good on guest who has allergies and bad respiratory issues. Tower 2 was a long way to walk from front desk. Room and the tower 2 bldg is dated. Needs updated.
Good 6.0
Pros: The location
Cons: room didn't have a deep clean sticker on the door .picture missing from room. No heat in the room.
Poor 1.0
Pros: It had nice furnishing
Cons: There so many children there i didnt get any sleep because of the noise. Tried contact about a refund but i alway get disconnected
Mediocre 2.0
Pros: Front desk staff was nice. Pool was clean . I liked the security of the hotel.decor was also lovely.
Cons: I didnt have Air conditioning for 2 days. And house keeping on my second day there was very aggressive toward me and scared my daughters. It was very uncomfortable.
Poor 1.0
Pros: DANGEROUS! Beware of this hotel. Car stolen out of PAID PARKING LOT
Cons: Nothing good
Poor 1.0
Pros: The room was disgusting Gatorade bottles under the bed a old recipe from January 14th, stains on the bathroom vanity, a broken bed. Staff was exceptionally RUDE and not accommodating. I wouldn¿t recommend this hotel to ANYONE.
Cons: The room was disgusting Gatorade bottles under the bed a old recipe from January 14th, stains on the bathroom vanity, a broken bed. Staff was exceptionally RUDE and not accommodating. I wouldn¿t recommend this hotel to ANYONE.
Mediocre 3.0
Pros: The location is right by the airport so it was convenient
Cons: It was dirty. It had snowed the night before so it was salt everywhere nobody to clean it up and keep the lobby and hallways clean
Good 6.0
Pros: The proximity to the Airport and my car rental.
Cons: My room didn't have a refrigerator. That's ridiculous for a Hilton. The bar and restaurant were never open. The room's tv was tiny.
Mediocre 3.0
Pros: Location
Cons: Several issues with room. Clogged sink, broken lights. Shower not clean. Bathroom very small. Smelled of marijuana
Poor 1.0
Pros: It has an indoor pool.
Cons: Staff was not attentive, poor room hygiene, rude response.
Poor 1.0
Pros: The entrance
Cons: The room
Okay 5.0
Pros: The people
Cons: Was not that clean. Still had stuff from previous guest under the bed.
Good 7.0
Pros: The staff was great and the it was very clean and comfortable.
Cons: The heat wasn't working in my room but the problem was taken care quickly.
Poor 1.0
Cons: Everything
Good 7.0
Pros: It was very clean and the staff was very friendly
Cons: The heater was an old heat pump and the filter was absolutely filthy too. We had to change rooms 3 different times because of it. Also it would help that all the staff was on the same page regarding the shuttle service
Okay 5.0
Pros: It was nice and clean
Cons: The heat did not so it was freezing in the room. I also did like that they changed $15 to park
Poor 1.0
Pros: Very Filthy, Dirty, room, filthy lenin filthy sheets dirty dusty floors wet n peeling ceiling dangerous parking lot
Cons: Should be shut down im asking for my money back
Good 7.0
Pros: N/A
Cons: I didn't like that they changed me $15.00 just to park on their lot
Excellent 9.1
Pros: Good breakfast and everyong was nice!
Cons: Was told about the renovations which was appeciated. i believe the cost should have been adjusted more.
Good 7.1
Pros: Beautiful property. Very friendly staff.
Cons: Messages sent to hotel through reservation confirmation email never got there, which made our late check in a bit hectic. There was insufficient bedding for the sofa bed. The main complaint was more about the booking site than the hotel.
Okay 4.5
Pros: Good location by airport. 24/7 airport pick up
Cons: No sheets for pullout couch. Called twice. Finally went down to the lobby at midnight. Got sheets. Unacceptable There was a gap around the door to the hall 1/2 to 1inch wide. Every time someone walked by talking (which was often), we were disturbed.....and this happened late at night I would not stay here again
Good 6.0
Pros: The majority of the concierge staff was nice and helpful. Some were not polite and even though communication wasn't impolite, their face expression would say it all and came across as if you were bothering them or made it seem like u were asking for too much. On a good note, the weather was really cold and appreciated how they had hot chocolate for guest and cups with lids. That made it very helpful for me as a mom as my kids were able to have some .
Cons: Did not like the cleaning staff. One in particular made a facial expression like she didn't care of my needs. I made the concierge aware and from there don't know but I continued to have issues with getting our room clean. With lil ones, u have to have a clean sanitized rm. Also, even when they clean, u can tell that no effort is placed in making sure it's sanitized as our shower curtain was dirty, underneath the sink was dusty, and I dropped an earring and was able to see that the very bottom was super dirty, hairs, and god knows what else. Overall cleaning, 1 star! I also don't think cleaning crew was unhappy with us due to that we would always step out the rm past 12pm and would let them know that they could clean and of course they wouldn't say yes or no and would give me a stare like "whatever". On one occasion our rm wasn't cleaned! My experience wasn't what I would have expected from a Hilton.
Okay 4.5
Pros: Close to the airport, easy check in and check out. The bath products were great!
Cons: The facilities are VERY old. They do not match the photos online. Everything is painted dark brown with old fashioned wood decor. Very uncomfortable and I had a hard time sleeping. I was also sleeping next to the ice machine and walls were incredibly thin. (again, old)
Good 6.5
Pros: I love convent it was to the terminals and surround by hotels and restaurants and taxi available if need anytime, also shuttle service to airport every 15mins...it took me less than 3mins to check out and go outside to wait for the shuttle 7mins then get to the airport in 5mins.
Cons: $10 to park a night, the closet is small, the iron didn't work, the bathroom corner needs to be clean better maybe taken a vacuum cleaner to clean out the edges. The Queen size bed is on the small size.
Excellent 10.0
Pros: Upon arrival we were immediately assisted by Oscar from the door entry, over to the check in counter, and to our room. He was a fabulous assistance to me as I had two suit cases and husband in wheel chair. Also your restauant staff was exceptional to all guests in the dining room. We definitely will stay with you again.
Excellent 8.8
Pros: Pros Clean Service comfort ammentities
Cons: Cons No Hot tub Pool Area Cold Pool Water Cold Pool Water excessive clorine
Good 7.3
Pros: The staff was very friendly.
Cons: The parking process was not very good. My card never worked to open the gate. Also, I thought the resteraunt was slightly over priced bases on the quality of food.
Hilton St. Louis Airport - St. Louis
Rated no. 10
7.0
Good 7.0
Based on 965 reviews
Details
Reviews

Cleanliness
7.9
Comfort
8.0
Facilities
5.0
Location
8.3
Overall
8.0
Overall 7.0 Good
Based on 211 reviews
Cleanliness
7.9
Comfort
8.0
Facilities
5.0
Location
8.3
Overall
8.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
8.0
Staff
8.0
Cleanliness
7.7
Comfort
7.9
Location
8.4
Services
7.5
Staff
8.6
Cleanliness
8.0
Comfort
8.1
Location
8.4
Overall
6.0
Services
8.1
Cleanliness
9.0
Comfort
9.0
Location
8.8
Services
8.9
Staff
9.2
Cleanliness
7.6
Comfort
7.6
Facilities
6.0
Location
8.2
Overall
9.0
Cleanliness
7.9
Comfort
7.9
Location
8.0
Services
8.3
Staff
8.3

Okay 4.0
Cons: Tv did not work, no breakfast as advertised, did not know that an early check-in (one hour) would cost an additional $25.
Excellent 8.0
Pros: Very spacious room, liked the kitchen. Beds were comfortable.
Cons: We couldn't get the wifi to work, but we were in a corner room. The pillows on one bed didn't have pillowcases, but I'm assuming that was just a mistake. It was no problem, the front desk happily supplied us with some.
Poor 1.0
Pros: Nothing.. big mistake.
Cons: Roaches, the breakfast was instant oatmeal packs and nasty coffee.
Poor 1.0
Pros: The location
Cons: I didn¿t not like the service I was not greeted and the bed was horrible I feel I wasted my money I was not satisfied and my room was by a loud door the exit it was so Loud i was upset but I would no come back
Excellent 10.0
Pros: Overall everything was great except the shower had no water pressure.
Cons: Overall everything was great except the shower had no water pressure.
Excellent 10.0
Pros: Quite close to where I was working
Cons: People hanging around outside
Mediocre 2.0
Pros: The shuttle actually runs here and the drivers are helpful and polite. The location is close to the airport tucked away in a cul-de-sac. There's always local police parked outside for security.
Cons: Side entry doors are always propped open. Staff is rude and uninviting and not very helpful. Rooms are dusty and smell of mildew. Bathroom tub and sink have poor drainage. Beds are hard with worn linen. Pillows are extremely flat with no support.
Poor 1.0
Pros: The location was ok
Cons: The massive amount of roaches there were everywhere, like we had to sleep with the light on for half of the night because there were so many roaches. I had to kill about 4 the first 5 min I walked in to the room and, they were in the bathroom, near the bed, all over the kitchen. And the breakfast was coffee , and hot water for oatmeal, that's it.
Poor 1.0
Pros: Was only 1 night, didn’t get to see anything and after my experience just wanted to be out of there
Cons: The front desk person was RUDE, placed me in a room that was either already occupied or not cleaned, her response was not “I’m sorry, let me find you a different room” it was “ you can come get a different room if you wish” no acceptance of responsibility, no attempt at service recovery.
Okay 4.0
Cons: Staff didn't know the correct answers for checking in. Website stated breakfast available but none. Trash left in the cans in the rooms. Floors in room very dirty. Fixtures to fix rooms left in the rooms.
Poor 1.0
Pros: Location
Cons: Sheets were dirty seemed like they did not wash. A lot of hairs on the sheets. Blood stain on the pillow case. Everything was just dirty. I did not want to sleep in the bed.
Okay 5.0
Pros: Cleanliness of room.
Cons: After 1dt night stay, used towels weren't replaced with clean ones. Had to go down to front desk to get more clean ones. 2nd night was not good as guest above our room were noisy: Stomping and banging kept us awake and gave headaches. This was going on after mid-night so I got so angry that I called front desk to ask if someone could please notify them that they were causing disturbance for other guests. Were there for a funeral and to be awaken caused more duress as we had to leave the next morning to drive 4.5 hours back home with very little sleep.
Mediocre 2.0
Cons: The guy in the room next to me was visited by the police and arrested in the hall, after a thirty minute interrogation, for, what sounded like, abusing a woman. They said they were only going to keep him till he wasn’t intoxicated any more. I assume he came back to the hotel, which was disturbing having someone like that next door. There was a couple of other guys that were very shady, uncomfortable to pass in the hall. Also not hardly any restaurants close except for IHOP. I screwed up choosing this place.
Good 7.0
Pros: could gace been more selections
Cons: breakfast options
Excellent 8.0
Pros: Rooms were good, clean and had phone charging ports.
Cons: Grab and go breakfast. Really was a disappointment as the selection was totally limited.
Excellent 9.0
Pros: The morning front desk staff was very helpful.
Cons: The night front desk staff was very rude but efficient and fast.
Excellent 10.0
Pros: The location and proximity in which everything was so close, how clean the rooms were, how nice the staff was, and the quietness of the area.
Cons: not much
Good 6.4
Very annoying loud hallways after midnight. Front staff upon arrival was great but whoever took over for him had a freaking party at the front desk area over night. Rediclious. Will not stay here again when flying out.
Mediocre 2.0
Pros: Staff behind the counter was not helpful and very rude we went and ate breakfast then came back to get a jacket and meds we left the room, the room was cleaned and the jacket and meds was gone and they said they haven¿t seen anything
Excellent 10.0
Pros: The front desk staff was nice
Cons: No
Excellent 10.0
Pros: The room was perfectly clean. The hotel manager and staff where very hospitable snd pleasant.
Mediocre 2.0
Cons: No coffee pot, utensils, cups, plates, soaps,no ice bucket, or ice machine. This is an extended stay hotel. No mention of not having these items. There was no staff only a sign that said call this number to checkout. Lots of people waiting for over 30 min
Poor 1.0
Pros: No towels in the room bed uncomfortable bathroom small.
Cons: Anything I don¿t like anything
Excellent 10.0
Pros: The customer service is always amazing
Cons: No not at all
Excellent 10.0
Pros: Location
Cons: No
Good 6.0
Pros: Staff was kindness..
Excellent 10.0
Pros: Clean An very home away from home
Cons: Yes didn’t like U had to pay for use of phone that’s in your room for local calls!
Excellent 8.0
Charging for use of phone Calls in the Room! If I would’ve knew of this I would’ve never Booked at this property!
Excellent 10.0
Pros: Quiet and peaceful
Cons: No
Excellent 10.0
Pros: Staff was friendly and room was super clean. What more could you ask for?
Cons: Nope
Mediocre 3.0
Cons: Found a syringe and a little bag in the bed, and the desk employee said it was a diabetic syringe, am a retire firefighter and know what that was, they should train the cleaning supervisor better to check eveything.
Okay 4.0
Pros: I liked the room itself and the location was nice.
Cons: Loud throughout the entire night, bed was too hard.
Good 6.0
Pros: The location
Cons: The rooms are outdated and we only had one pillow.
Excellent 10.0
Pros: Provides u with a lot of convenience and its non smoking
Cons: Not at all
Mediocre 3.0
Pros: Room was excellent.
Cons: yes when I arrived the desk clerk did great the one before her did not. We went to our room opened the door only to be shocked by some others guests waking up screaming Wich scared the heck out of us. So my trip ruined and I'm sure thiers was also.
Poor 1.0
Cons: They had a guest that was playing on doors even when guest got caught they did not put guest out
Poor 1.0
Pros: Clean
Cons: Staff
Mediocre 3.0
Pros: the room
Cons: The front desk clerk, not sue name was really rude and disrespectful. That was nearly at checkout. The guy at check in was wonderful.
Poor 1.0
Pros: NOTHING!!!!!!!!!!!!
Cons: no phone, no clock, no garbage, no ice, the trays were empty and turned upside down, no food.
Poor 1.0
Cons: The staff was not nice.. they charged me extra for double beds rooms. The first room I got was not clean and the beds were all missed up.. the breakfast is just coffee and granola bars which was very disappointing for us.
Good 7.0
Pros: Very clean and quiet. Bed was comfortable.
Cons: Pillows and blankets were bad. Breakfast was a joke - just coffee, plain oatmeal, and granola bars. A/C was extremely loud and intermittent.
Good 7.0
Pros: Everything was great..loved the room
Cons: No
Good 6.0
Pros: The front desk staff was very friendly
Cons: One of the elevators was broken with caution tape across an open door. The room had no coffee maker, half the outlets didn't work and there wasn't any shampoo.
Okay 4.0
Pros: It was easy to get back and forth to Busch stadium (about 20-30 minutes depending on traffic).
Cons: The staff wasn't professional. The curtain rod was broken and hanging from ceiling. The kitchen was outdated. It's right by the interstate so depending on what room you're in it could be very loud.
Mediocre 3.0
Pros: Not much
Cons: Advertised as having a "Pack and Go" breakfast, but it was just some coffee and a few packets of instant oatmeal. When I asked the staff, they said, Oh, we don't have real food. The blankets were very meager with no spares.
Mediocre 2.0
Pros: The location was good
Cons: The bed was hard as a rock. We did not get any sleep at all the night that we stayed there
Mediocre 3.0
Pros: I liked it was close to the airport and it has a shuttle.
Cons: It smelled bad, the shower was gross and the shuttle didn't go to the airport in the night so I still had to pay for a ride. The lady driving the shuttle was very sweet but the other front desk people I talked to were not friendly.
Good 6.0
Pros: Location and prompt availability.
Cons: Small breakfast available.
Mediocre 2.0
Cons: It was noisy and under renovation
Poor 1.0
Pros: Nothing.
Cons: Everything.
Okay 4.0
Pros: Nothing. I will never stay at an Extended Stay again.
Poor 1.0
Pros: The rate was decent but for the same price- I could have stayed somewhere better.
Cons: I disliked my room and the free breakfast. I was hugely disappointed
Good 7.0
Pros: The price was good
Cons: That don't make your bed you have get your on towell I thought a vacation in feel like doing their job
Good 6.0
Pros: It had somewhere you can cook
Cons: Location
Good 7.0
Pros: The room size was very nice and the setup very open and bright. The front desk staff was very helpful, friendly and just very pleasant.
Cons: The entire place could use a good cleaning!
Okay 5.0
Pros: could be better if it is more cheaper
Cons: breakfast should be little more variety
Okay 5.0
Pros: Smelly room. Poor quality mattress pillow etc. Will not go there again.

Cleanliness
6.6
Comfort
6.6
Facilities
5.3
Location
7.9
Overall
6.6
Overall 5.9 Okay
Based on 1,241 reviews
Cleanliness
6.6
Comfort
6.6
Facilities
5.3
Location
7.9
Overall
6.6
Cleanliness
2.0
Comfort
4.0
Facilities
2.0
Location
4.0
Overall
2.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
5.9
Comfort
6.0
Location
7.5
Services
5.3
Staff
6.7
Cleanliness
7.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
7.0
Cleanliness
8.0
Comfort
9.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
6.8
Comfort
7.0
Location
8.1
Services
6.4
Staff
7.7
Cleanliness
6.6
Comfort
6.9
Facilities
4.0
Location
7.5
Overall
6.0
Cleanliness
6.8
Comfort
6.8
Facilities
8.0
Location
8.1
Overall
9.0
Cleanliness
6.2
Comfort
6.4
Location
7.3
Services
5.9
Staff
6.9

Good 7.0
Pros: close to airport and shuttle
Cons: curtains affect the ac/heater
Excellent 10.0
Pros: Good location and the staff was very friendly and helpful when I needed anearly check-in.
Poor 1.0
Pros: Nothing
Cons: Plumbing was terrible. The toilet wouldn't flush. The shower wouldn't drain. It was stains on the sheets of the bed that was covered up!! The doors looked like someone tried to break in. The TV was small. The list goes on ...The rooms supposed to be no-s
Poor 1.0
Cons: Staff açcused wrong person
Excellent 9.0
Pros: I stayed twice, one week apart. the first time was very disappointing but this second time was great. I was upstairs, the room was much nicer, cleaner, furnishings were much nicer and the shuttle was available at 3:15am for my flight
Poor 1.0
Pros: location
Cons: the doors rattled every time anyone walked down the hall. no free breakfast that was promised. it smelled of cat urine outside. the front desk staff did answer the phone.the security doors were not secure at night anyone could get in.
Poor 1.0
Pros: Location - super close to the airport.
Cons: No close parking to my room, although I had requested a room close to a door as I am disabled. There WAS an entry, but every slot has signs saying the [closed] restaurant next door would tow you if you parked there! Room was filthy and reeked of cigarette smoke. Food garbage in the cabinet (that I hoped would hold a microwave - it did not) that was hard to open due to the broken off handles. Tried to call front desk a couple times to ask about parking/those signs and inform them the room smelled heavily of smoke - no answer at all. Finally DROVE to the front desk where the clerk had an immediate attitude when she saw me - mistaking me for another disgruntled customer. She did confirm I'd get towed, and shrugged about the smoke. Floors were sticky. Bathroom sink leaked all over the floor. One reason I chose this hotel was the site advertised parking and a free shuttle to the airport: they did NOT mention the parking came with a fee...that was the same as parking at the airport! I tried not to touch anything/sit anywhere except between the sheets of the bed, and left the hotel at 4:30am even though my flight did not leave for several hours; I preferred waiting in the airport than staying one extra minute in that room. Also, parking lot was very dark and I was at least pleasantly surprised my car was not vandalized when I came out in the morning. No way I would have left it there while on a short trip.
Mediocre 2.0
Pros: Easy access off interstate. Close to my point of interest.
Cons: Look like blood stains on carpet. Phone was not hooked up. Some TV channels came n and went out, weak signal. Missing iron. Shower head not tight. No breakfast as promised.
Good 7.0
Pros: Friendly efficient staff, great shuttle service to airport at 4:45 am!!
Cons: There was a LOT of noise and women arguing between 1 am and 3 am. We had to get up at 4 am to get to the airport, so the people above us were VERY noisy, but no fault of the property. Just rude people!!
Okay 5.0
Pros: close to the airport
Cons: the advertised 24 hr airport shuttle ends at 11, hotel room was very dated and in need of serious renovation, hallways smelled of marijuana
Good 7.0
Pros: Great location if you are traveling first time in the morning since they provide transportation to the airport
Cons: We had a bad experience waiting for the shuttle from the airport to the hotel , it never came! So we had to take the transportation from another hotel and a nice gentlemant did us the favor of dropping us in our hotel
Okay 5.0
Pros: the desk lady checking me in, was amazing. I wish I recalled her name.
Cons: The lack of access to guest help 24 hours. Most of the time when I tried to get assistance, no one answered. Hair dryer did not work, and toilet plugged.
Mediocre 2.0
Pros: The staff was very friendly and really the only good thing about the hotel.
Cons: The room was not clean. I will not be staying at this brand again.
Poor 1.0
Cons: Hotel room was full of smoke and I do not smoke
Poor 1.0
Pros: PRICE..YET YOU GET WHAT YOU PAY FOR
Cons: EVERYTHING WAS HORRIBLE! THE ROOM WAS BUF INFESTED AND THE FRONT DESK STAFF EXTREMELY NOT PROFESSIONAL...HORRIBLE FOR
Mediocre 3.0
Pros: Location was exactly what I was looking for. Close to everything in town.
Cons: My wife and granddaughter got bitten by bedbugs. Very disappointed that we will not be staying there again as it was so close to everything.
Good 7.0
Pros: Proximity to airport
Cons: A very dated hotel, the doors and locks were a bit questionable. The outdoor pool was fairly gross
Okay 4.0
Pros: Our room and hotel were very quiet.
Cons: I reserved a room with a king bed and we had 2 double beds.
Good 6.0
Pros: Convenient location to airport and car rental
Cons: Not really.
Okay 4.0
Pros: Location
Cons: Someone was banging on the windows of my room and other occupants¿.very unsatisfactory
Good 6.0
Pros: Location
Excellent 10.0
Pros: it was nice and they had coffee in the morning ready for me and custmer service was great
Cons: due to covid there was no breakfast served and had to wear a mask
Poor 1.0
Pros: Absolutely nothing, it was a slum.
Cons: Everything possible was horrible
Poor 1.0
Pros: Nothing
Cons: I had an emergency and I had to leave 15 minutes after I checked in and the staff at the hotel refused to give me a refund
Excellent 8.0
Pros: The office lady was great loved her attitude she was wearing multiple hats
Cons: No breakfast
Mediocre 3.0
Pros: It was near the car rental.
Cons: The door was loose at the latch. Had to use the ironing board wedged against it. The carpets were sticky and black in places from dirt. The bedding was dirty and ripped. The bath mat had sticky purple spots on it. Lights broken/hanging out of socket.
Okay 5.0
Pros: Location
Cons: They advertised a free breakfast and there wasn't any such thing.
Excellent 8.0
Pros: The friendly staff
Cons: They don¿t offer breakfast
Okay 5.0
Pros: It was close to the airport and where we needed to go foe the funeral we had to attend.
Cons: When we called with the lifeline attendant I was told that there would be swimming available and free breakfast. When we arrived neither one of tjose amnenities was available. The front desk clerk said did you ask what location i was talking to i assumed
Excellent 10.0
Pros: Very understanding staff about an issue we had.
Cons: Not really.
Poor 1.0
Pros: Nothing good about this hotel!
Cons: It¿s super old and very unprofessional. Scary area and the room was smoky smelling and burn holes in the blanket and just nasty.
Excellent 8.0
Pros: Location and shuttle to airport!
Cons: Need an elevator.
Excellent 10.0
Pros: the front desk manager, checked us in with ease and efficiency. He was kind and we enjoyed talking with him. What a great first impression of your hotel! The room was clean and the beds were comfortable. Great breakfast included!
Cons: When booking, make sure you choose an inside room and not an outside room. Much quieter on the inside.
Mediocre 3.0
Pros: Location
Cons: Everything else¿
Good 6.0
Pros: The closeness to the airport
Cons: The smell was so disgusting ¿¿ the clerk told everyone they were in room 106 no matter the floor or their actual room number.
Good 6.0
Pros: Location
Cons: The bed is too small to be a Queen size
Poor 1.0
Pros: The bed
Cons: Charged for 3 rooms, should have been for 1 room 1 night!
Excellent 8.0
Pros: Front desk staff were excellent.
Cons: Nice hotel, seemed newly remodeled. Must have ran out of $$$ when it came to beds - horrible.....
Excellent 10.0
Pros: Price and location
Cons: Yes dirty couch in the room And ¿¿ ants
Excellent 8.0
Pros: Everything in the room worked. My last few stsys elsewhere had showers that didn¿t work
Cons: No in room internet
Mediocre 2.0
Pros: Location
Cons: Hot room and hallway was even hotter. Carpet was wet and stains all moved bed.
Poor 1.0
Pros: Location
Cons: Bugs, I have no idea what they were but I could feel them on me while there. The place stinks of weed and filth everywhere. The staff is extremely rude. Overall run down sketchy place you would not want to bring the wife and kids.
Mediocre 2.0
Pros: Location and shuttle for airport. Staff was so friendly!!
Cons: I reserved a room early but did not get to motel till 10:00 pm then was told I had a room on second floor because that was all left¿ CARRYING a large suitcase upstairs( they knew I was leaving my car for 7 days in rental spot) was absolutely ridiculous
Okay 5.0
Pros: The clerk was very friendly.
Cons: The upstairs was very hot and the presence of marijuana smell was overwhelming. I¿m not sure I could pass my D. O. T. Drug test.
Mediocre 2.0
Cons: Hotel smelled bad room had an operable Window with broken locks.
Okay 5.0
Pros: That it was close to the airport and rental car location
Cons: The room I reserved was to be non smoking but the room smelled like cigarettes. They use sheets as blankets. And I saw a cockroach on the wall.
Good 7.0
Pros: Amazingly helpful night desk staff and wonderful night shuttle driver.
Cons: Rather old.
Okay 5.0
Cons: The room smelled like mildew
Good 6.0
Pros: Close proximity to the airport and car rental location
Cons: Bathtub filthy
Mediocre 3.0
Pros: Clean rooms, cheap
Cons: Front desk is a joke ... Faulty Towers. Probably the worst Quality Inn in St Louis if not in Missouri. (Dated) the beds comes with a sheet. Bring your own bedding. Probably a good idea anyway. Best Western & Pear Tree Inn better options across the street
Excellent 10.0
The staff was awesome. The bed was comfortable. I will stay there when I'm back in town again.
Okay 4.0
Pros: It was great location with nice people.
Cons: Smelled of pot every where you went inside and out
Good 7.0
Pros: The Staff
Cons: Parking, the toilet was old and slow to flush. The door sticks when closing.
Okay 5.0
Pros: Location to airport
Cons: The hotel is getting older and it shows. Your website needs to clarify that you need to book your long term parking
Good 7.0
Pros: The front desk associate worked with me concerning my reservation.
Cons: The pool isn't open
Good 6.0
Pros: Convenience of location and shuttle to airport
Cons: They advertised continental breakfast and staff told us to go next door and purchase our breakfast
Mediocre 2.0
Pros: Location
Cons: It smelled. Vending machines didn't work. Alarm clock was stuck at 6:21. Advertised free Continental breakfast was not to be had.
Mediocre 3.7
Pros: my room was close to the stairs since there were no elevators.
Cons: literally....everything. it was seedy and gross. we didn’t even sleep in the sheets. we bought our own and slept on top of the bed.
Excellent 8.5
Pros: Quiet.
Cons: Lighting. No ceiling lights therefore must turn on all the lights
Mediocre 3.1
Pros: Only the Asian woman who tried to help
Cons: The room: lots of hair on towels Which were on the on rack when we got int room, room smelled, refrigerator did not work and was moldy. Never had towels to replenish, thank goodness we had our own thinking the pool would be open. The pool was not open and it was not stated on website. We would not have stayed here in the first place. Kid wanted to swim.
Good 6.5
Pros: We had to get to the airport at 6, and it was this or a 4 am shuttle for $80. The room was clean, the bed felt nice, and the staff was nice. The shuttle in the morning was quick.
Cons: No mini fridge, which seems like a minimum essential these days. The walls were paper thin, I either heard our neighbors or they heard us several times. The AC unit rattled a little. The whole place was a bit shabby, with a bad paint job, dirty and hot hallways. I thought more than 3 towels should be provided for a 2 person room.
Mediocre 3.4
Cons: The pool isn't going to open this year, but no notice given. Spotty housekeeping for our room. We never new if we'd get clean towels, coffee, garbage emptied, etc.
Good 6.5
Pros: Close to airport. Great pick up service.
Cons: Older facility.
Excellent 8.0
Pros: Old motel, new comfortable beds and furnishings. Chose it for price and was pleasantly surprised with cleanliness and new room furnishings.
Cons: Provided a very nice breakfast at the adjacent Golden Pancake restaurant. (2 eggs scrambled, 2 link sausages, hash browns, and choice of coffee or orange juice). would have liked a small choice that included pancakes.
Quality Inn Airport - St. Louis
Rated no. 12
5.9
Okay 5.9
Based on 1,241 reviews
Details
Reviews

Cleanliness
5.5
Comfort
6.0
Facilities
5.8
Location
6.2
Overall
5.4
Overall 5.4 Okay
Based on 462 reviews
Cleanliness
5.5
Comfort
6.0
Facilities
5.8
Location
6.2
Overall
5.4
Cleanliness
5.0
Comfort
7.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
2.0
Comfort
2.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
4.9
Comfort
5.3
Location
5.7
Services
4.7
Staff
7.1
Cleanliness
5.3
Comfort
5.3
Facilities
5.3
Location
5.3
Overall
4.0
Cleanliness
2.0
Comfort
3.0
Facilities
3.0
Location
2.0
Overall
2.0
Cleanliness
6.1
Comfort
6.5
Location
6.4
Services
5.9
Staff
7.6
Cleanliness
4.8
Comfort
5.2
Facilities
6.0
Location
6.0
Overall
5.6
Cleanliness
5.9
Comfort
6.3
Facilities
7.6
Location
6.8
Overall
6.5
Cleanliness
5.5
Comfort
5.7
Location
6.1
Services
5.3
Staff
6.8

Mediocre 2.0
Cons: Trash left in room, crumbs on tables and chairs, stains everywhere.
Okay 5.0
Pros: Our refrigerator was sitting in the floor and the microwave on top of it and no coffee pot. We had noisy people that kept us awake yelling at each other.
Cons: We loved the big room.
Excellent 8.0
Pros: The staff was very friendly and helpful
Cons: The rooms seemed a little dirty
Poor 1.0
Pros: The manager, was friendly!
Cons: Yes, it is not safe. People were knocking on my door past 1 a.m., there was a spider in my sink, roaches on the sink countertop, the bath towel had mold on it, and one of the hotel staff members was rude.
Poor 1.0
Pros: Nothing
Cons: It was dirty and the first room had bedbugs the second room had spider webs.
Mediocre 2.0
Pros: The bed was comfortable, all products/accessories were present
Cons: There were black hairs on 3 towels/rags I received. One towel had a brown/yellow spot on it.
Poor 1.0
Pros: Big room.
Cons: Booked non-smoking room, received a smoking room. No micro way, no refrigerator. Free breakfast was almost nothing. The sink's water was not running through. The shower not working. Internet wifi is too weak, the worst hotel I ever have stayed.
Good 7.0
Pros: The king sized bed was very comfortable
Cons: Rooms are a little out dated
Good 6.0
Pros: Bed was Ok, needed another pillow, room was large,
Cons: Bathtub very slick, i fell getting into the tub, had to put a hand towel down in bottom of tub to keep from falling down again, this is very dangerous. no frig or microwave, would be nice when you are staying more than a night. staircase in need of paint and at least a sweeping. very dirty.
Mediocre 3.0
Pros: The room size was nice.
Cons: AC didn't work, moved to a new room, but no coffee maker, no hair dryer, floor was dirty, there was a clump of hair in the bathtub,and the phone in the room didn't work.
Mediocre 2.0
Pros: The room was dirty, flies everywhere, the WI-FI, did not work at all, the staff was rude and inconsiderate. Please do not book your stay here
Cons: EVERYTHING is old and dirty, nothing works, staff are stupid, do not stay here!!
Poor 1.0
Pros: Nothing
Cons: The hotel had crackheads outside, it smell like piss, the electricity didn¿t work. The room had no sheets & was dirty
Okay 4.0
Pros: Close to the airport
Mediocre 2.8
Walla are thin full of nets and housekeeping look ruff
Poor 1.0
Pros: It was close to the expressway.
Cons: Most of, not all, of the staff wame rude & unprofessional. There were roaches in two of the 5 rooms I reserved. One room did not have a working lamp on the nightstand between the beds. One room did not have adequate lighting in the room at all.
Poor 1.0
Pros: Although bedding was clean, the overall room was very run down door barely shut and water dripped and wouldn't shut off. Toilet barely flushed.
Cons: It was not good at all. Should be more like a $--- room.
Okay 4.0
Cons: Front desk person was mean and surly. The two young men cleaning the room seemed conscious and friendly. The room seemed clean but it smelled like mold, mildew, and tobacco. The outside of the room was littered with cigarette butts nut shells, and other.
Okay 5.0
Pros: It allows smoking
Cons: The rooms had mildew smell and gnats, leaking toilet in bathrooms, did not accommodate my reservation at all and the staff customer service was terrible.
Poor 1.0
Pros: Nothing
Cons: We had a horrible experience. We got there and the room wasn't clean. I even had a shoe print on my pillow, and didn't even use the bedding during my stay. Additionally, your website said that this hotel provided breakfast and it didn't
Poor 1.0
Pros: No murders that night
Cons: Everything, can¿t believe Wyndham would attach their name to such a dump. I¿ll be suspicious of any Wyndham property in the future.
Excellent 10.0
Pros: The location
Cons: The lighting some of the fixtures didn¿t have light bulbs.
Good 6.0
Pros: Right off the highway
Cons: No
Poor 1.0
Pros: Nothing it was rundown and dingy
Cons: after 2 hours in the room my girl lifted the covers to get into bed and found 3 bedbugs crawling on the pillow which we packed back up and left immediately while the staff and Manager apologized but didn't offer anything to remedy the situation WORST EVER
Mediocre 2.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: Room was huge
Cons: Staff tried to double charge and then he told me it was do or die we had to leave.
Excellent 9.0
Pros: Price
Cons: Advertise free breakfast. No free breakfast
Good 6.0
Pros: Location price price price
Cons: Yeah no ice There was a couple other issues But great overall
Mediocre 2.0
Pros: The location was cool.
Cons: Even though this was a smoking room it smelled like just that. The bed had crumbs or some type of grit in it. For the cost of this room it should have had a microwave and refrigerator. No security latch or chain on the door.
Excellent 10.0
Pros: Friendly respectful
Excellent 10.0
Pros: Check in was quick and and contactless. Staff was friendly and the room was clean.
Cons: The only issue is the bed had quite and large dip in it, being a king size bed it almost looked like a hammock. But it was not an uncomfortable mattress.
Okay 5.0
Pros: The staff was very professional and friendly.
Cons: The room was on the backside and the gangway had very poor lighting. The tub had rust and didnt look clean at all. I went and bought bathroom cleaner to clean the tub so I could take a bath. I have happily stayed here numerous times. Very disappointed!
Okay 5.0
Pros: Location
Cons: Cleanliness
Mediocre 3.6
Cigarette hole on my non-smoking room sheets. Spider webs on light fixtures, Every corner in the bathroom had grime. Coffee maker looked like a prop from a horror movie. NEVER AGAIN.
Good 7.0
Pros: Good room size, good location, and low price
Cons: Brother HL-L3210CW Compact Digital Color Printer
Excellent 8.0
Pros: Room size and location from highway.
Cons: Comp breakfast and lack of cleanliness of parking lot
Okay 4.0
Pros: Location. Price.
Cons: Very dated. Needs repairs!!!
Okay 5.7
Pros: The room was spacious, the staff was also very helpful.
Cons: I chose a non-smoking room but when I went into the room it still smelled like smoke. They charge $50 for smoking in a non-smoking room so I made sure I let the front desk know right away. They didn’t give me any issues which was good. The TV didn’t work in my room, it would turn on but then the screen would go blue. It wasn’t a big issue for me though so I didn’t ask for any assistance with fixing it. The entrance for this hotel is really weird, a little difficult to find if it’s your first time. I called an Uber to pick me up from there and they literally had to go in circles because there’s only 1 entrance and if you’re not paying a lot of attention, you will definitely miss it. Breakfast had no hot food except oatmeal.
Okay 5.7
Pros: The staff was very nice. The room had new bedding.
Cons: Just a sad building
Excellent 8.0
Pros: Convenient location large room cable television
Cons: Was not the cleanest room I’ve ever stayed in stains on the sheets and on the lampshades and couch. great for one night
Mediocre 3.1
Pros: It had double beds.
Cons: Too old building. Bad AC, bathroom cleaness
Mediocre 2.0
Pros: Nothing.
Cons: The lobby smelled as soon as you stepped in. Once we got in our Non Smoking room, the stench continued, like a decade's worth of cigarette smoke and a thrift store. We even had a used (still full of butts) ashtray sitting in the corner of the floor. There were no towels or even hand towels in the bathroom; however, upon seeing how gross the bathroom was, we quickly decided we wouldn't be using the disgusting shower anyway. There were cigarette ashes on top of the closes toilet lid, clearly indicating that the room had not been cleaned. The sheets were wrinkled and dingy, looked as if they'd been slept in multiple times and then remade. We refused to entertain the idea of sleeping with those linens, so we brought in our own blankets and pillows from the car. One of the only lamps (no overhead light) was broken, so that may have helped hide more nastiness of the room from us. The phone was missing most of the buttons, so it wasn't even useable had we wanted to call to the front. This was a one night stay on our road trip back to Georgia. I know it was a very cheap price, but the night previous we stayed at a similiary priced hotel in MUCH better condition. We left very first thing in the morning. This place was absolutely disgusting, not even worth the $60something price tag. I would NEVER recommend this place to anyone. Days Inn should be ashamed that their name is on this dump.
Good 6.0
Pros: The motel staff were friendly & assisted to our needs when requested.
Cons: Days Inn needs to update the rooms. They need top paint and have microwaves & Mini Fridges in all rooms. The bathtub did not have a mat which was dangerous. The bathtub fixtures were barely hanging on. The first night the noise level next door was really bad.
Excellent 8.8
Pros: Room was nice and large. Very quiet even though it was ground floor next to parking lot.
Cons: Signage to find hotel a little hard. Had to turn before sign.
Excellent 10.0
Pros: Loved my room, staff was friendly and welcoming and for once WiFi actually worked in my room.
Mediocre 2.5
Pros: The price
Cons: When we arrived to check in we find out a lightning bolt stuck a transformer and the whole block was out. That is not their fault, you can't control Mother Nature. The manager said it would be 2+ hours until power may be back on. The manager ascorrted me to our room and manually unlocked the door. We got ready real quick (with only the light from the window) luckly our room was not one of the rooms with broken windows.... We left for the wedding we were traveling for... Based on our surrounding and no form of security we opted to take all of our belongings with us. Because our check in was being escorted to a room but due to power outage not having a key we didn't feel comfortable leaving our laptops etc. we found out they got power 4 hrs later and when we entered the room with lighting I just had to laugh. There was a stain on the sheets. Walls were dirty, bathroom tile and toilet base was dirty, bedside table were sticky, half of the lamps wern't pluged into the walls and don't forget the dried candle wax on the floor. Let's just say I was glad it was for one night and I kept my shoes on. You get what you pay for.
Mediocre 2.0
Pros: There was nothing good about this Days INN
Cons: I had a bad snell in the lobby as well as rooms. You can't check in until 4 o'clock. Stay away from this motel
Good 6.3
Pros: Spacious room.
Cons: Saw a mouse or rat near room, around overflowing trashcan.
Mediocre 2.6
Pros: Breakfast
Cons: Found bugs in the refrigerator (which didn't work), water quit working for a few hours, smelled terrible, staff was told to smile whenever we walked in, the place was very sketchy, loud people outside all night, cop drove through very frequently to break them up
Good 6.3
Pros: I like the convenience, and the ease to get back on the freeway
Cons: It was a dead bug smashed on the wall, and it seems like most of it was dated and old and need a lot of updating
Excellent 8.3
Pros: the room was nice and spacious. The bed was comfortable. The staff was very helpful.
Cons: The soap holder in the bathtub needed to be replaced. It looked bad.
Days Inn by Wyndham St. Louis North - St. Louis
Rated no. 13
5.4
Okay 5.4
Based on 462 reviews
Details
Reviews

Cleanliness
5.6
Comfort
5.9
Facilities
5.8
Location
6.4
Overall
4.9
Overall 4.9 Okay
Based on 239 reviews
Cleanliness
5.6
Comfort
5.9
Facilities
5.8
Location
6.4
Overall
4.9
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
4.0
Overall
2.0
Cleanliness
8.0
Comfort
7.0
Facilities
8.0
Location
8.0
Overall
5.0
Cleanliness
5.1
Comfort
5.4
Location
5.6
Services
4.8
Staff
5.6
Cleanliness
4.6
Comfort
4.6
Facilities
6.0
Location
7.3
Overall
5.0
Cleanliness
2.0
Comfort
2.0
Facilities
6.0
Location
6.0
Overall
2.0
Cleanliness
6.1
Comfort
6.4
Location
6.9
Services
6.3
Staff
6.3
Cleanliness
5.6
Comfort
6.0
Facilities
10.0
Location
6.9
Overall
10.0
Cleanliness
5.3
Comfort
6.2
Facilities
5.5
Location
6.3
Overall
6.0
Cleanliness
5.2
Comfort
5.7
Location
6.3
Services
5.0
Staff
5.4

Okay 4.0
Pros: the building is dirty the furniture was very unkept it smelled very stale in the lobby area did not want the breakfast because of the dirty lobby
Cons: i didn't like anything
Okay 5.0
Pros: Front Desk Man Was Nice
Cons: Geeks Next Door Kind Of Loud Ash Holes In The Covers An Sheets
Excellent 10.0
Pros: jay sway it had bugs
Cons: Everything was good just had bugs in the bathroom
Poor 1.0
Pros: Nothing.....not nothing at all
Cons: It was dirty room stunk holes in the wall bathroom smelt like throw up bathroom ceiling in corner looks as if it's about to fall at anytime tub was dirty the microwave looked like it hadn't been cleaned out in ages it was horrible
Good 6.0
Pros: The hot tub suite and my guest Mr. Duron
Cons: It seems to be in a rough part of St. Louis. It was not across from the airport like I thought. This is a smoking hotel so beware smells like smoke.
Poor 1.0
Pros: It was a hotel
Cons: Stains on all sheets (fitted, top, and comforter), handprints on the wall above the bed, toilet paper holder in bathroom broken off, paper thin walls, grumpy owner/staff, and walked out after checking out to 2 cop cars in the parking lot.
Poor 1.0
Pros: I hated it!! It was dirty stinky & the location was horrible not by the airport!
Okay 4.0
Pros: It was quiet.
Cons: Pool was closed. Shower was not working properly. AC was old and sounded like water was constantly running. Smoke detector was covered with plastic. A light was broken, leaving a hole in the wall.
Excellent 10.0
Pros: the clean big bed
Cons: no
Poor 1.0
Pros: The staff person was cordial and input my request for my deposit to be refunded and room canceled with no problem after I inspected it.
Cons: I didn¿t like the location, people were hanging around in the parking lot, the unattended desk at arrival, the lobby was in disrepair, the room had roaches and was smelly. The air conditioner was broken and had cigarette butts in it and was dirty.
Poor 1.0
Cons: Absolutely SCARED the entire stay. First police were in the parking lot when I arrived. Was greeted at the door by some strange man who made a comment about me and my daughter. Get in my room, DIRTY, no safety lock on the door, windows didn¿t lock or s
Poor 1.0
Pros: Please contact me regarding how I can get a refund for this horrible experience. I was treated rudely when my two children and I checked in and checked out. The counter person  was rude and condescending. Horrible experience.
Cons: Please contact me regarding how I can get a refund for this horrible experience. I was treated rudely when my two children and I checked in and checked out. The counter person  was rude and condescending. Horrible experience.
Okay 5.0
Pros: Room was clean and comfortable
Cons: There were people hanging out in the front. Guests above our room making noise with loud music. No Breakfast as advertised.
Poor 1.0
Pros: Location
Cons: This is the worst hotel that I've ever stayed in and I will never stay here again I would never recommend it to anybody and it's possible that there was either fleas or bed bugs in this hotel because my daughter ended up with bites on her legs
Poor 1.0
Pros: Not to nosey
Cons: Everything room was horrible
Good 6.0
Cons: The breakfast station was closed however they didn't tell us at check-in it also clearly stated breakfast was being served when I booked the room. I didn't find out until we went downstairs for breakfast
Poor 1.0
Pros: I did note like anything about this hotel.
Cons: I felt like I didn't get proper classification that I deserved.
Mediocre 3.0
Pros: The price
Cons: The staff was very rude to my guests and my staff
Poor 1.0
Pros: Nothing!
Cons: Very poor house keeping! Didn't change the sheets the twelve days I was there! Loud guests, banging doors all night long, No phone, broken towel rod, broken door on cabinet below TV! Wouldn't fix any! Wouldn't recommend!! Need refund!!!
Poor 1.0
Pros: Nothing it was completely disgusting. When you walked in it smelled like cigarettes and pot!! It was completely run down including holes in the carpet and looked like it had not been cleaned in weeks. I almost walked out but we had an early morning flight
Cons: Smelled like pot and cigarettes and the carpet had holes in it. We had to be up at 2 am to catch a flight and I had to kill a cockroach in the bathroom. The heating barely worked and sounded awful! Doors slamming all hours of the night. HORRIBLE!
Mediocre 3.0
Pros: The location
Cons: The noise level was terrible! My fiance' was on a business trip and we had to check out the hotel earlier than expected on the same night of check in. There was babies screaming and sounded like someone was beating on the walls with something or someone!
Excellent 8.0
Pros: Closest location to fast food, restaurant, gas station and stores.
Cons: Smelly smoking coming from hallway when I open my door. I assume this was a non smoking hotel but apparently not.
Excellent 10.0
Pros: Check in was easy check out was easy great price people seemed friendly although I did not need much interaction with them onl
Cons: Only one thing when II moves the shower curtain there was a smashed bug on it oops
Excellent 9.0
Pros: The staff were very nice and friendly. They accommodated all of our requests. Professional at all times.
Okay 5.0
Cons: The oddor of smoke
Mediocre 2.5
Pros: They gave me a full refund.
Cons: The place smelled like cigarettes. When we got to our room with our 3 month old baby, it took all 9f one minute to see the multiple cigarette burns on the bed. Even the decorative runner at the bottom of the bed was shriveled from bein melted by a cigarette. It was absolutely filthy. When we came our we reared of smoke.
Mediocre 3.1
Pros: Nothing
Cons: The whole facility
Excellent 10.0
Pros: Nice rooms
Cons: nothing
Mediocre 3.7
Cons: Ambiance is not good, Facilities are ok but the bed and comforter are stinking with cigarette smell. We found hair in most of the places in the room. The cleanliness is absolutely zero. I paid almost $100 as i booked the hotel in the last minute. Its not worth it, we can find some better hotels on the same price.
Mediocre 3.4
Pros: The staff were friendly and checked us in quickly and it was fairly close to the airport. It went downhill from there though.
Cons: When we first walked in we noticed an odd smell permeating the entire front entry area. After checking in I realized that the staff ( two men ) were cooking something behind the counter (probably their dinner). As we went to the room the first thing we noticed was the carpet in the hallway was soiled terribly. When we opened the room door a different but equally repugnant odder hit us. I think it was a combination of smoke, puke, and air freshener. The next thing we noticed was a 4" x 4" square of carpet was cut and replaced but it was not tacked down to the floor it was just loose. In the bathroom there was mold in the crevices around the tub and sink and the handle on the hair dryer was dirty, like someone with dirt on their hands blow dried their hair (I can't even guess what they used it for). The window was cracked open when we checked that and finally, when we pulled the covers back on the beds the sheets had spots on them. Again, I don't want to guess what that was. Needless to say we left the hotel and found another one in another part of town.... not an easy task since it was a home baseball game and a weekend in St Louis. I would never recommend this hotel.
Okay 5.1
Pros: Inexpensive for the location. How to individual with heater in my room Staff seemed nice.
Cons: Smelled like smoke when I first walked in. Even the non-smoking room I had at cigarette butt burns on the comforter.
Good 7.6
Pros: The office staff was excellent - friendly and competent. Carpet and walls were in good shape. Countertop was granite, which surprised me. All were clean.
Cons: Everything else was clean EXCEPT that the sheets on the bed had not been changed. Front desk staff corrected the problem immediately.
Okay 4.6
Pros: Easy in and out, close enough to get to St. Louis attractions, economical. It serves as a place to sleep, shower and keep your belongings.
Cons: I didn't expect much at the price I paid and I didn't get much. If you want a full service hotel with amenities this is not the hotel.
Super 8 by Wyndham St. Louis Airport - St. Louis
Rated no. 14
4.9
Okay 4.9
Based on 239 reviews
Details
Reviews

Cleanliness
4.1
Comfort
4.3
Facilities
2.0
Location
5.8
Overall
4.0
Overall 4.0 Okay
Based on 139 reviews
Cleanliness
4.1
Comfort
4.3
Facilities
2.0
Location
5.8
Overall
4.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
8.0
Overall
2.0
Cleanliness
3.8
Comfort
3.8
Location
5.0
Services
3.3
Staff
3.9
Cleanliness
4.4
Comfort
4.6
Location
5.9
Services
4.4
Staff
5.2
Cleanliness
4.2
Comfort
4.6
Location
6.7
Services
3.3
Staff
7.5
Cleanliness
4.1
Comfort
4.3
Location
5.9
Overall
6.0
Services
4.0
Cleanliness
3.1
Comfort
3.8
Location
5.5
Services
3.0
Staff
4.6

Poor 1.0
Pros: Nothing
Cons: They are not accepting online bookings or they were rude and had no vacancy
Poor 1.0
Pros: The receptionist was pleasant even though she was on the phone the ENTIRE TIME she was booking the room for me. A room which I had booked online, then when I arrived at the hotel there was a sign saying "online bookings would not be honored."
Cons: The location was disgusting! The floor was dirty, there was an old donut in the wrapper on the AC unit, and it smelled terrible! From burn holes in the sheets, dirty mattress, stained toilet, chipped tub.. There wasn't even a shower curtain. This place needs a complete remodel because the photo online does not at all represent the actual state of the hotel. The hotel really looked like something out of a horror film!!
Poor 1.0
Cons: This hotel is NOT an OYO hotel. The room was not clean.
Poor 1.0
Pros: Nothing.
Cons: Horrible service. Room conditions were very much lacking. Will never stay here again.
Mediocre 2.0
Cons: Bad hotel, really bad
Poor 1.0
Pros: Nothing
Cons: I did not like anything about this hotel. Smoke alarms were taken down. The place was beyond filthy. There were dead roaches on the floor and the list goes on and on. Simply put, the place should be condensed.
Good 6.4
Cleaning need better rooms have smoke smell to they too mini ppl loud talking by ppl rooms all hours of the night.
Mediocre 3.4
Pros: It was close to the airport
Cons: Water puddled in floor, floors with brown dried substance, a few squares of toilet paper, dirt and grime behind door in bathroom, toilet didnt flush
Poor 1.0
Pros: This hotel was terrible. Bugs, cigarette ash all over the floor, only one sheet and no fitted sheets on the bed. Foul oder, nasty sticky floor. The list goes on and on. Do not stay here.
Poor 1.0
Pros: The pictures on the internet makes the hotel look good. The staff was ok. It did have WiFi but no pool!
Cons: The hotel is raggedy, bad odor, and isn't safe at all. You would think because it's near the airport that it would be descent. Nope wrong!
Poor 1.0
Pros: Location
Cons: The drapes backing was peeling. The spread had holes in it. The lamp did not work. There was no place to hang clothes. During the night the toilet stopped flushing. Do not go to this hotel unless stuck in a snow storm and there is no place to go.
Excellent 10.0
Pros: Everything
Cons: Nope
OYO Hotel St. Louis Lambert Airport - Bridgeton
Rated no. 15
4.0
Okay 4.0
Based on 139 reviews
Details
Reviews

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