1.9 Horrible11 Oct. 2021
I accidentally placed an order for a car at a different hertz 25 minutes down the road. I thought I had ordered from the hertz by the airport. The rep I was working with wanted to help me but didn’t know how. It is also of note that the place 25 minutes away, closed at noon, and I had a 1 pm pick up. So even if I made it to the correct place, I would have still been out of a car. After the rep roamed the building for 15 minutes trying to find out how to help me he came back and told me I had to call the 1-800 number, that they couldn’t help me. I called, and every time the automated service would hang up on me. I was in town for a wedding, and fortunately a friend was able to come pick me up. While I waited, all the reps yelled to each other about looking forward to getting drunk that night, not once asking if I needed any help. Hertz should change their name to Hurts.
10.0 Excellent8 Oct. 2021
Quick service at pick up and drop off. Decent price per day. M
7.9 Good30 Sep. 2021
The return time was not the same as what was given by the agency that I made the reservation through, it should have been consistent, however I had to return it two hours earlier!
1.9 Horrible20 Sep. 2021
It is important for you to clearly tell your customers whether the rental car location is at the airport or remote locations - please make an effort to more clearly point out this distinction - thank you!
10.0 Excellent15 Sep. 2021
Saved a lot!
10.0 Excellent15 Jul. 2021
Everything went very smoothly and I saved quite a bit booking through Kayak and picking up the car at a location away from the airport. I really liked the feature of prepaying for the gas so I didn't have to deal with that before dropping off the car. That's always such a pain. Plus they price it so it's even cheaper than buying the gas yourself. Drop off was super easy.
2.0 Mediocre29 Jun. 2021
Staff are so rude.Very bad experience, very dirty and nasty inside.First safety, vehicle have lots of problems, without checking and any service, they put in rent and have shows lots of mechanical issues, on way driving, and this is very worse experience I get from hertz. I will never rent any car from this Hertz, and will never recommend to my friends and family.
10.0 Excellent30 May 2021
E wry thing was tops. From check in to return. Chris was awesome. He explained everything. He Showed me the features of the can. He Gave me his hours in case I needed anything. Just really extended the customer service. I’d rent here again. BRAVO!!
2.0 Mediocre25 May 2021
No car availableLocation was closed
2.0 Mediocre19 May 2021
Being forewarned that the pick-up site was SO FAR AWAY from the airport! They need to offer a free shuttle from the airport. We really got jerked around. Then Hertz charged us for an entire 6 days longer than we used the car.