Overview

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Sheraton Surabaya Hotel & Towers
Best Location

Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
+62 315 468 000

$98+

Overall guest ratings

8.6/10 Excellent
based on 1,215 reviews

Review highlights

  • 9.1
  • 9.0
  • 7.6
  • 6.1

Good to know

  • Spacious rooms
  • Great shopping

Nearby

    show all

    About

    Connect with the culture of Surabaya in the heart of the city, at the Sheraton Surabaya Hotel & Towers. Just steps away, you can explore the famous Tunjungan Plaza and Arabic Market, while a short drive will take you to Ampel Mosque, the Chinese Mosque ChengHo, and more. When it’s time to catch up with colleagues or check in with friends, our computer workstations keep you connected. Then energize at Sheraton Fitness, outdoor pool, and track—or head to the Pakuwon Golf & Family Club, managed by Sheraton Hotels & Resorts, for family fun. Recount it all over a meal at Kafe Bromo. Enjoy all the comforts of home and more in our 348 guest rooms, including 25 suites and 43 spacious apartments. Connect with the world with High Speed Internet Access or relax after a long day with our signature amenities, such as the Sheraton Signature Sleep Experience.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Child pool
    • Express check out
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    based on 1,215 reviews
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.0 "World class service."
      9.1 "91% thought the service was very professional."
    • 7.6 "Tasty food."
      7.8 "78% loved the menu selection."
    • 6.5 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      5.7 "57% said the view was so-so."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 6.1 "Breakfast is mediocre."
    • 6.1 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 5.5 "Average value."
    • 4.8 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.9 Good
    based on 218 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.9 "Great service."
      9.0 "90% thought the service was very professional."
    • 6.3 "Rooms are ok."
    • 6.2 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 6.0 "Breakfast is mediocre."
    • 4.3 "Vibe wasn't good."

    Overall rating

    8.3 Excellent
    based on 522 reviews
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 6.6 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      7.0 "70% said the beds were comfortable."
    • 6.3 "Breakfast is mediocre."
    • 5.4 "Average value."
    • 4.8 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."

    Overall rating

    8.1 Excellent
    based on 376 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 6.8 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 6.3 "Breakfast is mediocre."
    • 4.9 "Vibe wasn't good."

    Overall rating

    8.0 Good
    based on 97 reviews
    • 9.3 "Terrific location."
    • 8.8 "Great service."
    • 6.7 "Average amenities."
      6.6 "66% thought the building was acceptable."
    • 6.4 "Rooms are ok."
    • 4.8 "Vibe wasn't good."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Spacious rooms"
    "Great shopping"
    data provided by TrustYou

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