4 stars
The Alana Surabaya
Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
Surabaya, Indonesia
See location+62 623 18286818Photos of The Alana Surabaya
Overview
Located at a 5-minute drive from City of Tomorrow, Suroboyo Carnival Night Market and Royal Plaza, The Alana Surabaya features an indoor pool. Free WiFi is available throughout the property. The Alana is located at a 5-minute drive from the biggest mosque in Surabaya, Al-Akbar and 20-minute drive Surabaya Town Square. The Juanda International Airport is a 20-minute drive. The property is a 30-minute drive from City Centre while the Sanggar Anggun Temple located in Kenjeran beach is a 45-minute drive. Jatim International Expo, DBL Arena, and Frontage Mega Project are within a short walking distance from the property. Each air-conditioned room is fitted with a wooden or carpet flooring, free minibar, flat-screen cable TV and seating area. The private bathroom includes a hairdryer, free toiletries and shower. The Alana Surabaya operates a 24-hour front desk. Guests can pamper themselves with a relaxing massage. Concierge services and valet parking are available for free. The Alana Surabaya offers 3 dining options. The Orzya Coffee Shop serves a variety of Indonesia, Asian and International cuisines. Light snacks, refreshing drinks and a selection of Indonesian and Asian cuisines can be enjoyed at Phoenix Lounge. The Cinnamon Cake Shop serves breads, chocolates, ice creams, cookies and cakes.
Latest deals for The Alana Surabaya
Amenities at The Alana Surabaya
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Valet parking
- Free parking
- Business centre
- Wi-Fi available in all areas
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- Private check-in/check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Air-conditioned
- Dustbins
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
General
- Seating area
- Hardwood or parquet floors
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- City view
Dining
- Electric kettle
- Minibar
- Restaurant
- Bar/Lounge
- Refrigerator
- Dining area
- Dining table
Pool and spa
- Massage
- Pool bar
- Indoor pool
- Sauna
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Family friendly
- Cribs available
- Books, DVDs, music for children
- Kids' club
Accessibility and suitability
- Non-smoking rooms available
- Lift
Outdoor
- Terrace/Patio
- Garden
Bedroom
- Sofa bed
- Cleaning products
Workspace
- Fax/photocopying
- Desk
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of The Alana Surabaya
8.4
Very good
563 verified ratings
Wonderful
241
Very good
142
Good
126
Okay
27
Fair
15
Mediocre
6
Poor
6
Summary of reviews
Guests say
Guests appreciate the good location and value for money, but many have raised concerns about cleanliness and service quality. Issues with smoking odors, unresponsive staff, and inadequate room maintenance were frequently mentioned. Breakfast options were seen as limited, but some guests enjoyed the overall experience.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.3 out of 10
6 reviews
Location
Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231
What's nearby
- Royal Plaza Surabaya1.1 km
- Surabaya Zoo2.5 km
- Surabaya Town Square2.6 km
- Museum Mpu Tantular2.8 km
- Bukit Darmo5.8 km
- Monumen Kapal Selam6.3 km
- Surabaya Plaza Shopping Mall6.3 km
- Tunjungan Plaza6.3 km
- World Trade Centre6.4 km
- BG Junction7 km
- Taman Hiburan Rakyat7 km
- Supermal Surabaya Convention Center7.1 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about The Alana Surabaya
Low season | January |
|---|---|
High season | January |
Average price (weeknight) | $59 |
When to book a room at The Alana Surabaya
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at The Alana Surabaya
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See most recommended stays in SurabayaGood to know
Value for money | 8.6 |
|---|---|
Distance to city centre | 8.0 km |
Nearest airport | Surabaya Juanda |
Distance to airport | 9.0 km |