|"Great location, Friendly helpful staff!"||(in 231 reviews)|
|"Very friendly and helpful staff."||(in 314 reviews)|
|"Great breakfast, warm and friendly staff"||(in 163 reviews)|
|"tram stop right outside motel"||(in 11 reviews)|
|"Pool areas were very poor."||(in 14 reviews)|
|"I dont like paying for parking"||(in 60 reviews)|
Comfortable Location with a Dirty Surprise
The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.
In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.
Nice, easy location
nice place, good staff
hot water didn't work, couldnt have a proper shower
Worst experience ever
Location was in the city near the heart of town
I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.
The bed was really comfortable
The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.
The staff responsed well to a complaint.
The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.
Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in)
When requesting car from car park, concierge was having another conversation whilst on phone to us.
The bed was Sooooo soft
Not a long enough holiday. Wanted to stay longer.
The buffet breakfast was good.
Poor staff attitude.
Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view.
Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.
location, cleanliness, staff demeanour, breakfast dining area & food.
Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.
Location was great and priced well
The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself
I liked that it was within walking distance to a variety of shopping and food outlets.
No - nothing major that I didn't like
Featuring views of the hinterland, Voco Gold Coast - an IHG Hotel is located in Surfers Paradise and offers a 24-hour business centre, laundry facilities and meeting rooms. It also provides private parking on site and is a short drive from Gold Coast Convention and Exhibition Centre, Pacific Fair Shopping Centre and The Star Gold Coast Casino.
This luxury hotel offers family facilities, such as highchairs. Facilities include complimentary Wi-Fi, a ticket service and a tour desk. Additionally, the multilingual staff can provide tips and local knowledge.
Voco Gold Coast - an IHG Hotel features 389 rooms, all of which are equipped with a range of amenities to ensure a comfortable stay. Guests traveling as a family or in a group can benefit from connecting rooms that are suitably equipped.
Voco Gold Coast - an IHG Hotel's restaurant offers the convenience of on-site dining, with a variety of international meals to choose from. Guests can also choose to eat out in one of the nearby restaurants.
The hotel is located just a 10-minute walk from Circle on Cavill. It is within two minute's walk from Q1 Building.
based on 4,110 reviews
Policies vary by room type and provider.
All existing bookings at Voco Gold Coast can be changed or cancelled for stays up to 30 June 2020. For more information, visit the Intercontinental Hotel Response to COVID-19 page.
Voco Gold Coast is located at 31 Hamilton Avenue, 0.4 km from the centre of Surfers Paradise. Q1 Building is the closest landmark to Voco Gold Coast.
Check-in time is 14:00 and check-out time is 10:00 at Voco Gold Coast.
Yes, Voco Gold Coast offers free Wi-Fi.
No, Voco Gold Coast does not offer free parking.
No, Voco Gold Coast does not offer free airport shuttle service.
Voco Gold Coast is 19.1 km from Coolangatta Gold Coast. Voco Gold Coast is 74.4 km from Brisbane.
No, pets are not allowed at Voco Gold Coast.
Yes, Voco Gold Coast has a pool on-site.
Voco Gold Coast has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.