Avoid the east tower
Location was great right out of the Shinagawa Station, which allowed quick and easy access to the vast train and subway network of Tokyo. Do yourself a favor and get a PASMO card to make using this network quick and painless. The hotel had tons of restaurants and entertainment on premises in case you don't plan on venturing out to enjoy the city, and I suspect the rooms in the main hotel are very nice judging by the reception area and images.
I knew the rooms would be small in the east tower, as it is intended for the solo traveler who's just looking for a place to crash at night. I didn't expect much, but I was still left disappointed. Upon entering the hotel, you look to the right and you see this modern and extravagant reception area for the majority of the hotel. Then you look to the left, and you see a significantly more aged and dingy reception area for the east tower only. The room itself was old and outdated, smelled terrible, and had paper-thin walls. The bed and pillows were incredibly uncomfortable. Additionally, while a small bathroom is fine for the purpose, when the shower is so narrow that the shower curtain is unavoidably clinging to your side the whole time, it goes a bit too far. I would have gladly traded another 1' of the bedroom space to increase the bathroom size. Finally, no breakfast was included with the east tower, but apparently was included elsewhere, and they don't even throw a bottle of water in the room. The bottom line is that the east tower should not even be considered part of the same hotel as the rest of the Shinagawa Prince Hotel, as the images on the site are extremely misleading as to what you are getting into.
Noisy, only smoking rooms available when I had made a reservation for a non-smoking room, there was not even an apology. Headache because of the smoky room, couldn't sleep, noisy customers. Quite miserable.
I was very pleased with the guy who helped me get a bus to my next distination
he went out of his way to help me I wish I could remember his name
Affordable near the train station
Everything i needed in walking distance.
Not worth the money
This is a very old and extremely overpriced hotel in a terribly crowded and poorly designed part of area around the station.
With a stay at Shinagawa Prince Hotel, you'll be centrally located in Tokyo, within a 15-minute drive of Tokyo Tower and Tokyo Metropolitan Teien Art Museum. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Planning an event in Tokyo? This hotel has 33777 square feet (3138 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Based on 25,783 reviews
Policies vary by room type and provider.