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Holiday Inn Express & Suites Watertown-Thousand Islands
Top Business Hotel

1290 Arsenal Street, Watertown, NY 13601, United States
+1 315 779 1234


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Overall guest ratings

8.8/10 Excellent
based on 438 reviews
See all reviews

Review highlights

  • 9.7
  • 9.3
  • 8.7
  • 7.0

Good to know

  • Great desserts & fruits
  • Friendly service
  • Great shopping
  • Good restaurants & bars in the area


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    Please excuse our mess while we make strides! Our hotel is getting new siding between Sept. 6 and Oct 6 AND the entire interior is being renovated floor by floor from mid-Oct thru February The Holiday Inn Express & Suites-Watertown NY places you in the heart of the ever expanding dining and shopping district of Watertown. With us you can experience convenience of location right off Interstate 81 at Exit 45 within walking distance of Buffalo Wild Wings, Ponderosa, Ruby Tuesday, Starbucks, Five Guys, Chipotle, Moe's and Planet Fitness and directly across the highway Salmon Run Mall. Our corporate travelers will find our location convenient to all the major businesses in Watertown including Ft. Drum which is just 15 minutes away via its very own feeder road I-781 at Exit 48-A and just minutes from the Watertown International Airport (ART). Leisure travelers will find a wide variety of fun and exciting winter attractions and activities such as wine tastings at the many wineries along the Seaway Trail to downhill skiing at Dry Hill. Not to mention all the shopping available within a one-mile radius.  PLUS, Canada is just short hop across a friendly border via the iconic 1000 Islands Bridge System. Just don't forget to pack your passport!. While a guest at our hotel, enjoy the heated indoor pool, fitness room, dry sauna and the delicious FREE, hot breakfast buffet featuring our signature cinnamon rolls and pancake machine!

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    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Laundry service
    • Indoor pool
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • ATM on-site
    • Meeting/Banquet facilities
    • Cable or satellite TV
    • Pets not allowed
    • Free parking
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    Guest reviews

    Overall rating

    8.8 Excellent
    based on 438 reviews
    • 9.7 "Terrific location."
    • 9.3 "World class service."
    • 8.7 "Generally very clean."
    • 8.3 "Food is delicious."
    • 7.8 "Good breakfast."
    • 7.0 "High value."
    • 6.7 "Rooms are ok."
    • 2.9 "Disappointing wellness & sports facilities."
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    Overall rating

    8.7 Excellent
    based on 262 reviews
    • 9.6 "Terrific location."
      8.5 "Easily accessible by car, said 85%."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 8.8 "Generally very clean."
      8.0 "80% said rooms were clean."
      10.0 "100% thought it was clean."
    • 8.4 "Food is delicious."
    • 7.8 "Good amenities."
      7.8 "78% thought the building was wonderful."
    • 6.7 "Vibe was decent."
      5.1 "Only 51% thought, the hotel was modern."
    • 6.6 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
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    Overall rating

    9.0 Excellent
    based on 175 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.9 "Generally very clean."
      8.2 "82% said rooms were clean."
    • 8.4 "Food is delicious."
    • 7.8 "Good breakfast."
    • 7.0 "High value."
    • 6.8 "Vibe was decent."
    • 6.1 "Average comfort."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great desserts & fruits"
    "Friendly service"
    "Great shopping"
    "Good restaurants & bars in the area"
    data provided by TrustYou

    Recent reviews

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