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Hotels near Wilkes-Barre Scranton airport

Hotels near Wilkes-Barre Scranton airport

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Wilkes-Barre Scranton (AVP) - Scranton, PA, United States
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Best hotels near Wilkes-Barre Scranton airport

Cleanliness
8.8
Comfort
8.7
Facilities
8.8
Location
8.9
Overall
8.8
Overall 8.6 Excellent
Based on 362 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.8
Location
8.9
Overall
8.8
Cleanliness
7.0
Comfort
7.0
Facilities
6.0
Location
6.0
Overall
8.0
Cleanliness
10.0
Comfort
9.5
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
8.8
Comfort
8.7
Location
8.9
Services
8.8
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
9.0
Location
8.3
Overall
10.0
Cleanliness
8.6
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.9
Cleanliness
9.3
Comfort
9.4
Location
9.6
Services
9.3
Staff
9.5
Cleanliness
8.9
Comfort
8.8
Facilities
8.6
Location
8.3
Overall
8.0
Cleanliness
8.6
Comfort
8.3
Location
8.4
Services
8.0
Staff
9.3

Excellent 10.0
Pros: A full breakfast both days including waffles which delighted my granddaughters. Breakfast on Saturday was excellent. Sunday all good except sausage. We were all treated with warmth and kindness including my therapy dog. Because the staff were all so helpful and kind, room and rest of facility was very clean and well lit we will stay at this Hampton Inn again without hesitation.
Cons: Covid vaccines and treatments could be all completely developed, accepted and utilized which would allow more accessible fitness facilities etc. And would ease what staffing difficulties Hampton may have.
Good 7.0
Pros: Did not have breakfast but it looked very good - variety of offerings.
Excellent 10.0
Pros: Breakfast was very good daily.
Cons: Didn’t have microwave in room which said it had one but the booking app didn’t have options to get it included.
Excellent 10.0
Pros: We loved the coffee and the breakfast
Cons: We liked everything.
Excellent 9.0
Pros: Didn't have breakfast.
Good 7.0
Pros: I love that there is tea and coffee in the lobby. Staff was very nice. Comfy bed and pillows. Pet friendly.
Cons: They were just 4 months into being pet friendly which we appreciated so much!! Not so much-carpet!! Their pet friendly rooms have carpet which smelled like pet pee. So early into being pet friendly maybe they haven’t figured out that they need pet friendly floors. My dogs do not pee inside but I was so nervous about them smelling the carpet and wanting to mark it. Luckily I travel with air freshener. All turned out fine.
Excellent 8.0
Pros: Close to my route; easy off, easy on. Many eating options nearby. Was pleased to see Covid precautions being followed.
Excellent 10.0
Pros: location
Cons: Will not take the corner room next to the exit door. Next time will change room or floor.
Okay 4.0
Pros: Bathroom floor was unclean with hair all around toilet and under sink which made us question the cleanliness of the entire room. Upsetting for a branch of the Hilton Family!
Okay 5.0
Pros: I like the breakfast and hotel surroundings
Cons: The room given was handicap people's room and its have only bed we asked two queen of full beds and very conjugated,
Excellent 10.0
Pros: Excellent staff. Everyone pleasant The ladies at breakfast bar so pleasant and helpful
Cons: Full mattress beds are too small. Should be queen
Excellent 9.0
Pros: Pool was open till midnight!
Cons: No Jacuzzi
Good 6.0
Cons: Dust in every corner and ledge of the room.
Excellent 10.0
Pros: The employees at the Hampton at Montage Mountain couldn't have been nicer to us. All very pleasant and helpful, from letting my husband keep his bicycle in a safe place to giving us directions to Scranton the following morning.
Cons: My ONLY complaint is minor. The website booking described our room as having a view of the mountains -- only true if you leaned into the window and looked left past the car port directly in front of us.
Excellent 8.5
Pros: Free breakfast was good.
Excellent 8.0
Pros: Staff was very helpful. Breakfast exceeded expectation. People were friendly.
Cons: Hard place to find entrance even with gps. When you reach top of hill, bare right otherwise if you go straight, you wind up again on freeway.
Excellent 8.0
Pros: Pretty view of mountains, easy access off highway, free hot breakfast, pool open until midnight and friendly staff all were huge pluses. they had a nice pack and play for our baby to use on our two nights staying which was very nice.
Cons: First night room was super comfy & pack & play was already there waiting for us (traveling with 5 month old), but on return visit bed in pur room was too worn and soft and we had to ask for pack & play 3 times. (Called ahead &front desk asked twice)
Excellent 10.0
Pros: Hampton Inn chain thinks of everything regarding convenience of stay ... love the extra sink (altho it could be a bit more roomy), the shelves infer the main sink, the cubbies, THE FRESH BED COVER IS KEY!!! very clean and modern. the maintenance guy
Cons: just would have liked more room at the 2nd sink area ... a big claustrophobic.
Excellent 8.0
Pros: Room was clean and staff was pleasant
Excellent 8.3
Pros: Ease of location to highway.
Cons: Area looked old and tired.
Okay 4.0
Pros: With a family of five the included breakfast is a great plus.
Cons: Nothing. We weren't there long enough.
Excellent 8.6
Pros: We spent one night during a extended car trip, it was easily accessible from the highway. Felt it was a good value for the money.
Cons: Feather pillows on the bed, my two asthmatic children cannot have them. I guess to others they are considered a luxury, to us they are a hazard.
Excellent 8.6
Pros: Jacuzzi room we stayed in & the morning breakfast offerings were excellent.
Cons: Would have liked fresh strawberries & more blueberries for the fresh waffles. Also, needed a backup box of tissue in our bathroom. Thanks for asking.
Excellent 10.0
Pros: The sheets and pillows were fabulous. The price was fantastic. The breakfast was healthy and good.
Good 7.6
Pros: The breakfast is always good. The beds were comfortable, etc.
Excellent 10.0
Pros: Location. Value. Breakfast.
Cons: Comforter too heavy. Would like the option of a lighter blanket.
Hampton Inn Scranton At Montage Mountain - Scranton
Rated no. 1
8.6
Excellent 8.6
Based on 362 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.8
Overall
8.5
Overall 8.2 Excellent
Based on 1,429 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.8
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.6
Cleanliness
9.2
Comfort
8.5
Facilities
9.0
Location
8.8
Overall
8.4
Cleanliness
8.7
Comfort
8.7
Location
8.9
Services
8.5
Staff
8.8
Cleanliness
8.5
Comfort
8.5
Location
8.5
Services
8.3
Staff
8.4
Cleanliness
8.4
Comfort
8.6
Facilities
8.4
Location
8.7
Overall
8.4
Cleanliness
8.5
Comfort
8.7
Location
8.8
Services
8.5
Staff
8.7

Excellent 8.0
Pros: Comfortable. Nice size room. New and updated.
Cons: We planned to get food from the in house restaurant when we arrived but the hours on the website were not updated and the kitchen stops taking order at 8pm. It was 8:30pm. There weren't any food options close by. The gas station at the bottom of the hill had a couple of frozen warm up options but there was no microwave in the room. We purchased breakfast in the morning from the inhouse restaurant and my son's pancakes had a few hairs cooked in. Plan for other food options if you stay here. The room has a fridge but no microwave.
Excellent 10.0
Pros: Great place to stay! The hotel was very nice, with great amenities and friendly staff. Our room was perfect.
Excellent 8.0
Pros: Right off the highway, which we needed during the business road trip. Has a restaurant attached which made it much easier to get food after an exhausting day. Shower had great water pressure. A variety of pillows to choose from.
Cons: You could see they'd cut corners in some of the cleaning in the room, which makes you wonder how safe it was from Covid-19.
Excellent 9.0
Pros: Everything
Cons: No
Poor 1.0
Pros: nothing
Cons: horrible customer service
Excellent 10.0
Pros: It is always clean, the decor is bright and welcoming, restaurant has decent prices, parking lot is safe, cell service and wifi are strong.
Cons: Nope. I love this hotel.
Excellent 8.0
Pros: Nice room.
Cons: The bed is very firm which was a bit uncomfortable. The restaurant on site is pricey for the quality.
Excellent 10.0
Pros: Clean room, comfortable bed. I'd stay again.
Mediocre 3.0
Pros: Hotel was fine.
Excellent 10.0
Pros: The staff was outstanding. Breakfast was very good.
Cons: The food for the evening meal wasn't the best.
Excellent 10.0
Pros: Quiet, location is fantastic away from the "city" but close enough to enjoy. Casino nearby
Cons: Confusing with on site restaurants and room service
Excellent 10.0
Pros: The staff is great but shorthanded. Love the pool and hot tub plus their outdoor firepit is amazing. We just booked our 3rd visit with this hotel because it's a great price for an amazing hotel.
Cons: Housekeeping is only offered by request which doesn't make sense if you're staying more than 1 night if you need towels, refills for the coffeemaker, etc. Don't really care about changing the sheets - but definitely need fresh towels.
Good 6.0
Pros: Location was good for our needs. Clean overall. Restaurant was decent. Friendly staff.
Cons: Was under the impression we had breakfast with our booking. I agreed to switch rooms at check-in with a guest that was promised 2 Queen beds and was given a king. Not sure if that changed things but we were not about to pay for breakfast..
Good 7.0
Pros: The outside area is beautiful. The rooms are spacious and well furnished. The lobby is comfortable, welcoming and smells really great.
Cons: The bathrooms need some TLC. There was mold in the caulk in the shower. We found a roach in the toilet paper dispenser. I don't make a big deal about things like that but I could have done without it. Also, the lighting in the rooms should be brighter.
Excellent 10.0
Pros: Location
Cons: No free breakfast. They've cut back on Keurig Pods...
Okay 5.0
Pros: Friendly staff.
Cons: There was a leak in our bathroom coming from the ceiling. Not a good situation.
Okay 4.0
Pros: A short ride away from Seven Tubs recreational area. Great place for a walk.
Cons: This is not a 3 star hotel; 2.5 at best. Outdated and has unpleasant odors in their rooms.
Excellent 10.0
Pros: The front desk staff.
Cons: Not easy to walk to anything.
Excellent 9.0
Pros: Front desk staff were outstanding. Responsive and professional.
Cons: Room not refreshed for the second night of stay.
Okay 5.0
Pros: staff was wearing masks, easy on and off the highway
Cons: it was alittle run down , I actually thought it would be nicer.
Okay 5.0
Pros: Room was nice and comfortable
Cons: Remote for TV was broken and had to be replaced. Coffeemaker was dirty, rusty inside and had black mold. Nobody was at desk for me to check out in early AM.
Okay 4.0
Pros: It was ok but disappointed.
Cons: Yes broken hot tub and very dirty¿ no sign saying it was broken! No clean towels and they were so small they barely fit around a toddler!
Okay 4.0
Pros: Bed was comfortable
Cons: The staff was not particularly friendly. The lobby was frequently out of coffee and there were no napkins to wipe up the messy table where the coffee sat. The trash can next to the coffee was overflowing. The room had no hair dryer.
Poor 1.0
Pros: Location
Cons: We had a baseball state tournament, 11 families. Large marijuana smell for several days. Kids had to smell marijuana for several days. Talked with front desk said it happens all the time. Unacceptable!! Housekeeping never cleaned rooms. No clean towels.
Poor 1.0
Pros: Nothing
Cons: It¿s old and smells like curry. The guy that checked me out was so rude!! Room was musty and not cleaned well. This hotel needs a complete overhaul.
Poor 1.0
Pros: Nothing
Cons: No cleaning service, whenever i ask for my room to be cleaned I was told by the front desk crew I have to put a request in 24hrs in advance, the 2 time I went Was told i had to be there for 5 days for someone to clean. I had to ask for fresh towels ED
Poor 1.0
Pros: Convenient location. Pool was open for my children to use.
Cons: Hot tub was not open. Room I reserved was not available upon my check in, room was somewhat clean, but coffee maker had bugs in it, requested a new one about five different times and received it about 20 mins before check out. They seemed to understaffed.
Okay 4.0
Pros: Nothing really
Cons: Did not have a room for us upon arrival
Okay 5.0
Pros: Pool was nice. Rooms were okay but not the best of a 3 star hotel.
Cons: Staff are slow and are on their phones hiding in the hallway instead of working. We were standing and waiting to be seated at restaurant but they haven¿t even bothered to look at us. We left and went elsewhere to eat instead.
Okay 5.0
Pros: The location and the ease of check in/check out
Cons: The room did not smell good. It appeared relatively clean but there was a lingering odor and we needed to get Febreeze
Poor 1.0
Pros: Location
Cons: No mini fridge No cleaning of room, no fresh towels, no fresh bed sheets. Stayed there for five days. Never again.
Good 6.0
Pros: Beautiful hotel, very spacious and easy to get to. Amazing pool area!
Cons: Room was dirty. There was no fridge or microwave, as advertised, and we needed them for our dietary plans. No replenishment of coffee or towels during our stay.
Okay 5.0
Pros: Location
Cons: Bath tub had insolation coming down from the ceiling. Front desk confusion check-in. Apparently server was down, waited about 15 minutes
Poor 1.0
Pros: The restaurant inside of it.
Cons: Customer service was very bad. My rooms were not ready even though I booked a week or more in advance. Front desk clerks were both inadequate.
Mediocre 2.0
Cons: The hotel was extremely dirty, the third floor and our room stunk like weed, the garbage cans in the hall were over flowing, the carpet in our room hadn't been vacuumed. stains on the sheets. pool capacity was 35 but there was over 60,
Excellent 10.0
The pool was closed, understandably with covid. Restaurant open for take out and contactless room service. Received a voucher for breakfast, but never used them. Did order dinner (room service) Burgers, wings and salad and it was delicious. Took less than 1/2 hour, arrived hot, everything as ordered. Very satisfied. Staff very accommodating. Rooms clean.
Mediocre 3.0
Pros: Rude desk clerk.
Cons: Did not like that the pool was only open 12:00-9:00....Their was NO lifeguard so why can't it be opened earlier??
Good 7.0
Pros: Availability, open bar/restaurant ,
Cons: Check in was backed up about a 20 min exit until someone stepped in to help ,
Good 7.0
Pros: Clean. Decent location.
Cons: Missing hairdryer. Nonworking remote
Good 7.0
Pros: Large property and rooms were comfortable. Good value.
Cons: Wish they had breakfast included.
Good 7.0
Pros: Location and scenery
Cons: The bathroom sink was constantly clogging up
Poor 1.0
Pros: The staff was great
Cons: Getting stuck in the elevator and the noise and smell
Good 6.0
Cons: No fridge and microwave. Pool is not clean
Good 6.0
Pros: The pool area was not humid and that was nice. The views from the hotel looking over the valley was nice.
Cons: Housekeeping knocked on my door at 9am.Check out is 11am.There was cob webs and black mold on the air unit in the room.Floor had food on it from the previous guest.There was a kids birthday party in the pool area. I m still waiting for my security depos
Good 6.0
Pros: location is good and close to where I was heading
Cons: not clean. found an old sock under the bed! Stains on sheets. Toilet was not flushing and makes a whistling sound when flushing
Poor 1.0
Pros: Location and pool
Cons: Yes people smoking on 6th floor we complained no one even came to 6th floor to check. We stayed here with 2 young children in a non smoking hotel manager acted like it was no big deal. It is a big deal to us.
Mediocre 2.0
Pros: Good price.
Cons: Room smelled like the was a sewer leak and the drain in the sink was broken so it wouldn't drain, had to brush my teeth in the bathtub
Excellent 10.0
Pros: The bistro
Cons: N/a
Mediocre 2.0
Pros: It seemed newer.
Cons: The location was hard to find. The maintenance was poor. The heater fan screamed and the sink was slow to drain. There was only one switch for the light and super loud fan in the bathroom, so you couldn't stand to be in the bathroom for long.
Poor 1.0
Pros: Double charged me! Restaurant was out of food! Bar HAD NO BEER!!!
Cons: My company and I will never use this place again, would have been better off sleeping in my truck!
Mediocre 2.0
Cons: Everything about the hotel was as expected, except there was a crazy storm with intense winds that ran right through my AC unit making howling wind noise all night long. I was not able to sleep but an hour and made my Monday meetings very difficult.
Mediocre 3.0
Cons: In the description of the free amenities breakfast was listed. Upon arrival we were told it would be an additional $7 per person. This needs to be corrected
Poor 1.0
Pros: Location and price
Cons: There was an issue with the water. It came in cloudy. The staff gave no explanation. They said it would go away overnight which it did not. We weren't comfortable showering or washing. It was still cloudy in the morning. We left without showering or bre
Mediocre 3.0
Cons: My card was charged twice for different amounts and I am still waiting for a refund
Good 6.0
Pros: Appearance of public areas of hotel
Cons: Buffet breakfast was not good. Eggs were overcooked, bacon greasy and clumped together, sausage ditto, nothing tasted fresh, coffee mediocre, service staff just going through the motions, no one was remotely cheerful. Room layout was not good and furniture uncomfortable. No refrig. in room. Price was twice that of lesser hotels in the area but definitely not worth it.
Excellent 8.8
Pros: We came from central New Jersey. Your place is tucked away off the highway. When we came in there was one man, Charlie working the desk. He was pleasant, patient and thorough working the check in. I felt bad for him because I was third on line and he was there by himself to assist everyone and answer the phone. The downstairs is just great. We went to the bar for dinner. We got there at 8:45, they still allowed us to use the full menu even though the full kitchen closed at 9. They said we had plenty of time, instead of giving us a hard time. The food was just delicious. We pretty much ordered what was pictured in the elevator. Everything even at that hour was fresh and made to order. Outside there was a bonfire with chairs to sit in. It was also decorated with lots of fancy lights. All of this with the stellar mountain views just added to our feeling of seclusion and comfort. The room was just fantastic. We had so much room to put our stuff, and had choices of where to plug all of our devices in. This hotel totally served its purpose and we will be back for sure.
Cons: Check in/check out could be quicker/smoother. We weren't there for business or in a time crunch, but if that was the case the time was pretty lengthy. I do not blame the associates at the desk, it would just be nice for things to be a little more streamlined, especially if there is one guy at the counter multitasking.
Excellent 10.0
Pros: Very modern accommodations yet relaxed atmosphere.
Cons: Bar/dinning area while good, was pretty quiet. Perhaps time of year had something to do with it.
Good 6.2
Pros: I had stayed here several times when it was a Best Western. Shuttle was far more accommodating then. Daily free breakfast adequate but nothing to write home about. Other hotels far better. Eggs not always hot. French toast casserole dryed out some days. I chose to stay here again for the indoor pool only to find out it is kept at a very cold 72 degrees because " the owner likes it at that temperature ". Hello!! That alone would make me rethink staying here next time.
Cons: Landscaping gorgeous and very well maintained. I only wish weather was warmer so I could utilize outdoor area. Burgers in The Bistro excellent.
Holiday Inn Wilkes Barre - East Mountain - Wilkes-Barre
Rated no. 2
8.2
Excellent 8.2
Based on 1,429 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.6
Facilities
8.0
Location
8.9
Overall
8.3
Overall 8.2 Excellent
Based on 1,119 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
8.0
Location
8.9
Overall
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
8.5
Overall
8.4
Cleanliness
8.2
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.4
Cleanliness
7.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.5
Comfort
9.0
Facilities
9.0
Location
9.7
Overall
8.5
Cleanliness
8.6
Comfort
8.7
Location
9.0
Overall
8.1
Services
8.4
Cleanliness
8.8
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
9.0
Cleanliness
8.6
Comfort
8.6
Facilities
7.2
Location
8.8
Overall
8.5
Cleanliness
8.6
Comfort
8.5
Location
8.6
Services
8.0
Staff
8.6

Excellent 8.0
Pros: The building has so much history and is restored so you feel like you are going back in time. The history you spend the night in is worth at least 1 night's stay.
Cons: Found some old soap in the shower. I could not find the ice machine. The tissue box was empty. The pillows were too firm.
Good 7.6
Thin walls and ill fitting doors in this old hotel allow you to hear every neighbors conversation, no matter the time
Excellent 10.0
Classy, Clean, Reasonable
Excellent 9.0
Pros: it’s historic and I was actually married there in 1984 after it first opened
Cons: paying to park my car
Excellent 10.0
Elegant, comfortable, and clean
Excellent 10.0
The building itself is a work of art The staff are very nice I think everyone that comes to Scranton should stay here at least once
Excellent 9.0
Pros: I loved the historical sites and original fixtures. The bed was extremely comfortable! Everything was clean.We didn't hear a sound all night on a Saturday it was very quiet.The staff was very nice. The grounds were beautiful decorated with fall floral arrangements.
Cons: The tub/shower was outdated and didn't fit with the hotel.
Excellent 8.0
Pros: Place had everything needed and was clean
Cons: Some musty smell but clean and nostalgic made it worth every penny
Excellent 9.6
Patient, accommodating staff; clean, spacious, modern, lovely rooms; elegant, historic ambiance; all in the old railroad station. Blew us away!
Excellent 9.0
Pros: Awesome downtown hotel. Old world charm with modern rooms that were clean and comfortable. Easy walk to great restaurants, trails, mall, and museums.
Cons: You may hear a train come down the track if on the backside of hotel. Also a stadium there for college sports, but those don't go late.
Excellent 10.0
Room was clean and comfy. We had a great view of the city. We enjoyed spending time in the room.
Excellent 10.0
We decided to visit Scranton because we’re big fans of the Office & wanted to see all the real places in Scranton that were written into the show… this hotel is actually referenced in 3 episodes! The hotel is absolutely beautiful, and located minutes away from everything we wanted to see. The mall & many restaurants are within walking distance. We stayed on the 6th floor and the view out of our window was gorgeous. The room was spacious and comfortable. If we’re ever in Scranton again, we will absolutely be staying here.
Excellent 8.0
Cons: The bathtub was tiny
Excellent 10.0
The building is beautiful to behold and experience- and very special to spend the night in. Our room was updated to modern fixtures such as the shower, but many of the original elements were there. High ceilings, a large room and delightful details everywhere we looked. The lobby is a treasure and we took at least a dozen pics of it from every angle. Love this hotel - staff great and property was clean. Love it!
Excellent 10.0
Pros: I loved the historic atmosphere of the public areas and the modern atmosphere of the rooms.
Cons: There is really nothing that I did not like. I was a little disappointed that the wait staff for the hotel restaurant did not show up for work.
Excellent 10.0
Pros: The architecture
Cons: WiFi didn't work on the sixth floor
Excellent 10.0
Pros: Historic and good food and service.
Cons: NA
Mediocre 3.6
very dirty
Excellent 9.0
Pros: Close to my business mtg
Good 7.0
Pros: the lobby
Cons: the parking lot is not paved, restaurant no open for dinner, frustrating.
Excellent 9.0
Pros: Right downtown. You can walk to restaurants and stores.
Excellent 10.0
Pros: We loved this hotel. Rooms were large and our sixth-floor room had a terrific view of the city. The food was excellent , the staff very responsive, and surrounding area great for dog-walking.
Cons: $70 charge for our dog seems excessive, but I would still stay there again. Highly recommended.
Good 7.0
Pros: Beautiful building
Cons: We had a broken bed and air conditioning unit was loud
Poor 1.0
Pros: Absolutely NOTHING!!!
Cons: Cleanliness, service,lack of amenities
Mediocre 3.0
Pros: Location
Cons: Booked a King room and got a queen room with two double beds. Sticky substance on carpet that I stepped in on more than one occasion. Had breakfast Sunday morning and they had no wait staff. The cook was waiting on tables and then cooking food. Subpar.
Excellent 9.0
Pros: It's historical features
Cons: Nothing!
Poor 1.0
Pros: How close it was to the university of scranton.
Cons: It was filthy. Blood, makeup and other bodily fluids on the duvet. Broken glass on the carpet that seemed to never have been vaccumed. Someone's take out bag left in the closet.I could go on but no space. I feel I paid WAY TOO MUCH for this disgusting roo
Okay 5.2
Place looks great, rooms are not clean. Would easily compare rooms to motel 6
Excellent 8.0
Pros: History, customer service and shower
Cons: Cale/satellite kept cutting on and off, 5 dollar parking fee and no snack machines
Excellent 10.0
Great stay at this beautiful hotel. Staff were friendly and helpful. Facilities were ornate and nostalgic. The restaurant on site is superb with room service if you wish.
Good 7.0
Pros: Character and history
Okay 4.8
What a gorgeous hotel! That’s what our first impression was as my wife and I arrived. Then reality hit! Upon waiting in the check in line at 3:45 pm which was 45 min past our check in time (there was a wedding party checking in ahead of me) I was told by a gentleman at the front desk that my room was not ready. When I asked why and when would it be ready I was told “ I don’t know when your room will be ready” and “you booked on a 3rd party site” as well as “there are 2 weddings here this weekend” I was told to step to the side so he could check in other patrons. I was made to feel like I was not a paying customer. He then handed me 2 complimentary drink passes. I said how will I know when my room is ready, and he replied, he’d come find me in the bar when my room was ready and he’d also give me a complimentary breakfast for the next day when I voiced my displeasure. I finally got into my room about 5 pm which was 2 hours past the check in time. The next morning my wife and I went down for breakfast and we sat at a table for 44 minutes without silverware, napkins, waters or coffees being brought to us. A waitress finally greeted us after we sat for about 15 minutes. We ordered waters, coffee and breakfast. After waiting another 29 minutes with nothing being brought to our table, we got up and walked out to go find breakfast somewhere else. Before we left we went to the front desk and made them aware and they offered no assistance. When we came back to the hotel the waitress who we thought was helping us rushed over to us in the lobby and said “where’d you guys go, I brought your food out and you guys were gone!” She then went on to say we were only sitting there for 18 minutes! Completely false! I’d gladly spend more money elsewhere to get the customer service that’s deserved. Terrible experience, I’d never return to that hotel!
Mediocre 3.6
My sheets was dirty the blanket was dirty I want to take a shower the water came out brown I feel like no one been in a room for a year or so it was not worth the money I paid to stay here The staff was nice call the front desk for clean sheets the phone wasn’t working I had to unplug it because it was making noise my room was by the elevator I could hear people in the elevator all night the hotel still looks old they just give it a face Lyft and making extra money off guest by making them pay for parking.
Excellent 9.2
The hotel was wonderful! Great accommodations and a friendly staff! The only issue was that the address provided was not the same as the one for the GPS so when we first arrived we were directed to a bank rather than the hotel itself.
Poor 1.0
Pros: nothing
Cons: everthing
Mediocre 2.0
Pros: Beautiful room and scenery
Cons: Rude staff
Okay 5.0
Pros: Beautiful Lobby. Comfortable Bed.
Cons: 1. Room was not cleaned in between the 2 nights that I stayed there. 2. No in-room temperature control. (2 a/c settings, on or off). 3. Room service didn¿t operate as advertised. Staff was unable to explain why (no straight answers).
Excellent 9.2
Historic building converted from a bustling train station in the first city to get electricity to a homey, comfortable hotel with a delicious pub in a former track area and a wonderful dining room in the former lobby. Beautiful lights, mosaics snd glass roof. Staff is friendly snd love working there. I would highly recommend if you appreciate that grand industrial era.
Okay 5.0
Pros: Antique furnishings
Cons: NOT a 3.5 ¿¿ . Horrible parking with huge potholes and handicapped farther from door and front desk than regular parking plus $5 fee. One curtain in room was floor length while other by the bed was 12¿ short of even covering the window. A 2.0 Â
Good 7.2
Worth it if nothing else for the location and view. They do only have certain “special” rooms for third party customers so if you get a bad view just see if you’re lucky and can get a better room . Overall so such a pretty hotel with lots to look at
Good 6.0
Room rates a a bit high for this tired product. Thin walls, you hear the shower on the floor above. Our standard Queen was a generous Full Size bed. For those visiting U Scranton, the location is perfect.
Good 7.0
Pros: Location.
Poor 1.0
Pros: The historic decor.
Cons: Overall: rude inconsiderate neighbors, loud music playing from rooms, children screaming all night, adult male messing with my room door trying to get in.
Okay 4.0
Pros: Beautiful building and beautiful lobby. Very clean room.
Cons: Only windows in the room were 8ft high. Zero view of anything. This was the ONLY available room with an empty parking lot? Main dining room in the lobby has not resumed dinner and lunch service since pandemic. Only dining option is in a bar.
Good 6.0
Pros: Th Dining area is beautiful and the exterior is beautiful
Cons: The top curtain was stitched up so the light came in the room even during the night.
Good 7.0
Pros: Historica building
Cons: Found food in refrigerator and plastic covering fr a case of water outside room door. I reported to front desk upon checking. Surprised that all was still there next day at checkout. They should have sent someone meyti remove trash. Careless? What else?
Okay 5.0
Pros: GOOD LOCATION FOR MY BUSINESS TRIP, NICE HISTORICAL BUILDING, HI LEVEL MEETS ITS STAR LEVEL AND HIGHER,
Cons: THEY D hubIDN'T RETURN THE SECURITY DEPOSIT. SECOND DAY AFTER I CHECKED OUT, THEY CHARGED ME EXTRA
Good 6.0
Cons: They didn¿t come to clean room (stayed 2 nights) and left breakfast food service tray until evenings had to call for them to pick up
Mediocre 3.0
Cons: The front desk was not friendly and said there were no rooms next to each other. Booked 2 rooms and they should have been connected. After a 2nd time going down about rooms being far apart, she find 2 next to each other. Would not stay again.
Okay 4.0
Pros: Conveniently located as stopover between home and upstate travel
Cons: Room was ok, heater/air fan was very noisy, did not get restful sleep and fridge had food from previous customer, so much for cleanliness especially during Covid. Stayed here few times before and loved it, disappointed this time around.
Good 7.0
Pros: Inexpensive
Cons: Walls are paper thin. Housekeeping never serviced our room.
Mediocre 2.0
Pros: Only good thing was the location
Cons: The staff and the cleanliness is not up to part. Spider webs and dirty surfaces
Okay 4.0
Pros: Location was perfect
Cons: Lack of hospitality by staff. Very rude.
Mediocre 3.0
Pros: Beautiful building, large room
Cons: We chose this hotel to have room service available during the pandemic. We were not told unavailable at check-in but when we called to order. No answer at restaurant to order meal ahead. We had to go to the bar and wait. Not acceptable.
Mediocre 2.0
Pros: The little old lady in the first was rude . After telling her my name she could find it after I have her my ID she was like why I didn’t just say that. Say what the name I booked the room with I just did. I think the little old lady is to
Mediocre 3.0
Pros: Architecture
Cons: Room never was cleaned when we asked for it to be done 3 times , and I rented hotel because they had a shuttle service, told front counter that I needed it at 4pm , went there at 3pm , and they said person went home , so no shuttle service till 11 pm ,
Okay 4.0
Pros: Pet welcoming, comfortable bed,
Cons: Moldy smell, worn out interior, leaky shower tub diverter, microwave installed incorrectly not allowing door to fully open and input buttons not working, over stuffed waste bins, loose electrical outlets
Okay 5.0
Pros: Hotel employee was nice and the building is beautuful.
Cons: Our Room wasn't clean. Garbage was still left in the can and there were all kinds of things on the floor. The bed was uncomfortable. The staff were not overly accommodating. This is especially true of the night desk person who was very rude to us.
Mediocre 3.0
Pros: Convenient location; historical building
Cons: I’ve stayed here in the past but was very disappointed this time. The bed linens were soiled, towels were dirty, water was dirty, and the lamp was broken-you’d think cleanliness would be a primary focus for business during pandemic. I wonâ�
Okay 5.0
Pros: The hotel itself is bueatifl and full of history
Cons: Limited menu in restaurant. No access to any amenities .
Good 7.0
Pros: The stately rooms.
Cons: The room wasn’t cleaned. There were little blood droplets on the comforter, hair in the shower and a mess in the nightstand
Good 7.0
Pros: The building and history was astounding! Exquisitely appointed and opulently decorated. The period lobby and common areas were left to their distinction when you entered your modern private accommodations. Excellent for our needs!
Cons: The hotel was wonderful! The evening clerk was a large black eye to the establishment as she did not offer any assistance with an over booking issue that we experienced. The midnight clerk was an absolute ANGEL as she resolved our problem completely!
Mediocre 2.0
Pros: Not much
Cons: When we checked in the staff was far from hopeful, I looked for an ice machine on the floor but could not find one and wanted to use the Jacuzzi but we did not see signs for this either. When the guy next room or coughed you could hear it; same w hallway
Okay 5.0
Pros: The place had great character and the location was great
Cons: The room had musty odor that was covered by a fragrance added to the heating system. The bathroom was dirty.
Mediocre 3.0
Pros: The towels were plentiful and thick. The bed was comfortable. The lighting was good
Cons: The room had to be the worst in the hotel. The noise from the heater kept me awake and woke me up. The parking lot was half full but we were given a top floor room that was small. An empty water bottle (one) was on the dresser - none for us. The staff
Poor 1.0
Pros: The building
Cons: Double charged my credit card- still waiting on them to reverse charges over 2 weeks later.
Okay 4.0
Pros: The parking was convenient to my room.
Cons: The walls were thin. Heard the alarm going off in the morning in the room next to me. The room was next to the ScrantonCollege Athletic field which played loud music during and event taking place (girls soccer game). Lastly the room was not very clean. The soap used from the prior guests was still in the bath tub.
Excellent 9.4
Pros: The historic building, the way it's converted to a hospital. It gives you a good feeling.
Cons: Didn't have any floor mats/carpets near bathroom
Excellent 10.0
Pros: Love the old train station re-purposing. It's really a well kept and well run hotel. The rooms are clean and the beds are comfortable.
Excellent 9.1
Pros: While we enjoyed the uniqueness of the train station turned hotel, we were impressed by the staff. From the desk clerks right down to the bartender, EVERYONE made us feel at home and bent over backwards to take care of our needs. Though I could use anyone as an example, I was particularly struck by the friendliness and professionalism of one of your longtime lady bartenders (whose name escapes me). I came quite late. Though she was probably thinking she would get out early, she bent over backwards to find out what I wanted. A few other regulars came in and she made a point of introducing us in the most engaging an appropriate way I have ever experienced in a Pennsylvania Hotel. I can see why this lady has been retained for 30 years and I only regret that I've forgotten her name as she deserves to be properly appreciated.
Cons: Not being able to get a receipt because I booked via Kayak with a service that you don't access directly.
Good 6.8
Pros: The building was historic and located in a convienient area.
Cons: We booked with booking.com and the hotel had no record of our reservation. We found the prior persons dental floss in our room on the floor next to the bed. The worst part was hearing the music from the bar Kildares from across the street all night long...
Excellent 8.8
Pros: Beautiful structure in a great location
Cons: Noisy.
Poor 1.0
Pros: Very cool old building.
Cons: Staff was unfriendly and combative. They wouldn't switch us to a room with two beds and refused to fetch a extra cot. Had to sleep on floor. Cafe staff in the morning was just plain rude and the coffee was pretty bad. Cool building but the staff was not!
Poor 1.0
Cons: Kept awake the entire night by broken and loud air conditioning.
Poor 1.0
Cons: This hotel was horrible! The first room we were given was not cleaned, dirty sheets, dirty bathroom.....hair in sheets, The second room we were given appeared clean but was so damp that even the sheets were slightly wet.... Yuck!
Excellent 8.8
Pros: I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.
Good 6.2
Pros: The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?)
Cons: The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.
Good 7.7
Pros: The hotel is in a historic train station. Wonderful restoration.
Cons: I arrived early, so the room was not ready. Okay, I was told I would get a call on my mobile phone when a room was ready. That call never came. As the normal check-in time approach, I returned to the hotel to find that my room had been ready but that no one had found the time to call me.
Excellent 10.0
Pros: The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool.
Cons: The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.
Radisson Lackawanna Station Hotel - Scranton
Rated no. 3
8.2
Excellent 8.2
Based on 1,119 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.7
Overall
8.5
Overall 8.1 Excellent
Based on 874 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.7
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.4
Location
8.7
Services
8.0
Staff
8.4
Cleanliness
10.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
10.0
Cleanliness
7.4
Comfort
7.6
Facilities
7.6
Location
7.4
Overall
6.8
Cleanliness
8.5
Comfort
8.6
Location
8.6
Overall
10.0
Services
8.2
Cleanliness
8.8
Comfort
8.8
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.5
Comfort
8.6
Facilities
8.0
Location
8.7
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.3

Okay 5.0
Pros: Close to restaurants and stores, easy access to I81.
Excellent 8.0
Pros: Breakfast was as good as you can expect during Covid times. Staff compliant to regulations, you feel comfortable.
Cons: The location is somewhat isolated and the restaurant nearby is closed since the beginning of the pandemic, but you are supposed to arrive by car I guess so no issue to go to Scranton
Good 7.0
Pros: bed was very comfortable big room
Cons: pool was closed
Good 7.0
Pros: Beautiful views. Professional, very friendly staff.
Cons: I found it to be very loud. The walls are thin and I could hear every word of the people talking in the room next door and every footstep of the people above us. This happened last time we were at the hotel as well.
Excellent 9.0
Pros: The room was comfortable, roomy and in good condition.
Cons: The complementary breakfast was barely passing. Cereal, breads, yogurt, boiled eggs, premade egg sandwich or wrap and pastry. No hot food unless you use the microwave.
Excellent 10.0
Pros: Very clean, easy location, friendly staff. Well maintained building. Pool. Good A/C. Fold out couch with linens.Good breakfast selections.
Cons: Beds are NOT queens, just doubles.
Good 6.0
Pros: The hotel was five hours from our starting point in New Hampshire. ThIs hotel provided us with a comfortable bed for the night. There¿s not much else we liked about it.
Cons: The bathroom was dirty and the toilet was not clean. The beds were comfortable and provided what we needed for the 5 hours ewe stayed. I would not stay here again
Excellent 8.0
Pros: Liked friendly staff, size & comfort of room.
Excellent 8.0
Pros: Comfortable,7 quiet rooms.
Cons: The only complaint is the ad said hot breakfast and the breakfast was only continental at best.
Excellent 9.0
Cons: Vending machines on the floors do not take bills; just coins.
Okay 5.0
Pros: Close to the highway for easy travel
Cons: Bathroom was small, door nearly hit toilet, shower head didn't adjust, watery was very hot. We were gone all day and room wasn't touched, no clean towels, garbage wasn't changed.
Okay 5.0
Pros: Front desk was welcoming and helpful. Perfect location and it was quiet in the room even though hotel was full for a race weekend.
Cons: Upon entering the room dust was visible all over tables and desk as well as tv. Obviously was was not wiped down covid or not. Mattress was the hardest most uncomfortable I¿ve ever experienced. Caused severe pain as I tried to rest. No sleep 2 nights
Okay 5.0
Pros: Staff was friendly
Cons: The room smelled real bad. The bed was so used that it had indentations on both sides and very uncomfortable. The room was next to somthing that sounded like a boiler room. So a sound that keep coming and going that mad sleep SUCK!
Poor 1.0
Cons: The front desk person was extremely rude going as far as telling us if you dont like it leave when asking for rooms on the same floor
Good 6.0
Pros: Great location. Very clean.
Cons: Do not stay on the first floor. If there’s someone in the room above you, the creaking you will hear in the ceiling while they walk will have you thinking the it’s about to cave on. It’s that loud, woke me out of a dead sleep at 1 am when guests checked in to the second floor room above me.
Excellent 8.0
Pros: It was so clean
Cons: Yes, the lights n plugs by bed had a short so couldn¿t use them n Tv wouldn¿t work. When i told the overnight girl she pretty much said yeah sorry only maintenance can fix those things tomorrow. I was only there one night I wanted to relax n watch T
Excellent 10.0
Very clean, large, quiet, rooms with superior sleeping com Very clean, very large and comfortable large rooms fort. We have made many trips to Scranton when visiting our daughter at the university and the Comfort Inn is always our go to for a relaxing stay.
Excellent 10.0
Pros: The location of the hotel.
Cons: No
Excellent 8.0
Pros: Location
Excellent 9.0
Pros: The staff was amazing. They handled Covid excellently. We had an issue with the plumbing and we were immediately given another room. Couldn't ask for better service.
Cons: Unfortunately, there were quite a few construction and road workers staying long-term in the hotel. It did make it noisy at night, but not so bad as to deter us from staying again.
Excellent 10.0
Pros: Very accommodating and friendly staff
Cons: No breakfast
Good 6.0
Pros: Price
Cons: The breakfast was poor. powdered eggs and processed sausage, yuck! Coffee not great! There was a selection just not my cup of tea.
Mediocre 2.0
The bed was terrible and I would not stay there again!!
Okay 5.0
Pros: Large room. Breakfast okay.
Cons: Hotel clerk was very argumentative with several of their clients. Not a way to run a hotel. Arrived at 4:30 pm, no rooms ready. Had to go out to dinner to pass time until the room was available (not until 5:30 pm). Noisy A/C.
Mediocre 2.0
Pros: I only had to stay two nights
Cons: Failed its responsibility five ways: (1) sold a room that was not saleable (2) didn't repair the shower as requested (3) staff didn't apologize once for the inconvenience, saying this was my problem (4) refused a partial refund (5) manager didn't call me
Excellent 9.4
Pros: N/A
Cons: N/A
Poor 1.0
Cons: Bad wet dog smell, multiple stains on both bed sheets, hair on sheets
Excellent 10.0
Pros: Love the Queen Suite with 2 Queen beds, which was large and perfect for my college daughter and me. The brewery/pub next door had delicious food and great prices. Good location and felt safe at all times.
Cons: All was great.
Excellent 10.0
Pros: Breakfast
Cons: Noise
Excellent 8.2
Pros: Convenience to airport
Excellent 8.2
Cons: Only complaint was the thermostat in my room was not working properly.
Excellent 8.0
Pros: Breakfast host was outstanding.
Cons: Desk clerk upon arrival was efficient but had zero personality. Not good. I was a paying customer not someone there to inconvenience her.
Excellent 9.7
Pros: The rooms were spacious, clean and comfortable, with enough space for a family
Cons: Nothing
Okay 5.0
Pros: Room was spacious, although bathroom was small
Cons: Maids talking loudly in the hallway woke us up at 7:45 on Saturday morning. Even after putting out the Do Not Disturb sign they continued their loud and lengthy conversation.
Good 7.0
Pros: The room was very clean. We enjoyed the fresh fruit at breakfast and the convenience of walking to a nearby restaurant.
Cons: Internet connectivity was poor.
Excellent 8.0
Pros: Hot tub, breakfast
Excellent 8.5
Pros: Newer Clean large rooms nicely appointed convenient to major travel arteries complimentary breakfast
Cons: small workout facility
Comfort Suites Scranton near Montage Mountain - Scranton
Rated no. 4
8.1
Excellent 8.1
Based on 874 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
8.4
Location
8.8
Overall
8.3
Overall 8.1 Excellent
Based on 788 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
8.4
Location
8.8
Overall
8.3
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
10.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.2
Comfort
8.1
Location
8.7
Services
8.1
Staff
8.7
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.4
Comfort
8.4
Location
8.8
Services
8.0
Staff
8.8
Cleanliness
8.8
Comfort
8.6
Location
9.1
Services
8.4
Staff
8.9
Cleanliness
8.2
Comfort
8.3
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
8.6
Comfort
8.3
Location
9.1
Services
8.3
Staff
9.0

Okay 5.0
Pros: Clean Great room location for a pets Japanese Restaurant great food
Cons: Old looking room Patio door old & way too heavy to open Lock on patio door was unacceptable!! No extra blankets
Excellent 10.0
Pros: Sheets nice & ¿bleachy¿ clean. Nice to speak, coincidentally, to the person who responded to reviews.
Cons: The hotel entrance for check in was not obvious (portico led to club and restaurants; hotel entrance hidden by truck and bushes) , but the lobby, after we found it, was clean, stylish, and very nice.
Good 7.0
Pros: it’s clean, definitely dated and could use some upgrades.
Cons: beds were very soft. rooms are not insulated well. (crying baby next door)
Excellent 10.0
Pros: everything
Cons: nothing
Excellent 10.0
Pros: everything
Cons: nothing
Excellent 9.0
Pros: everything
Cons: nothing
Good 7.0
Pros: I liked that the hotel had restaurants and a night club on campus. They also offered indoor and outdoor pools.
Cons: I did not like the room. The room is dated. The air conditioner did not work so we didn't sleep well both nights. The sink and shower only let out hot water at first, if you want cold water you need to let the cold water run for like 5 minutes. Hassle!
Okay 4.0
Pros: Staff and rear of hotel setting
Cons: No housekeeping for 5 days. They claim Covid but they¿re cleaning other rooms when guests leave just an excuse to save money. Had to go downstairs at 5:30am and ask for coffee pods because they were not replaced ever. Self service hotel not a resort.
Excellent 10.0
Pros: The pool and allowing the pet to stay. Excellent service.
Cons: Nothing.
Excellent 10.0
Pros: I love that it was pet friendly for all sized pet. I love the proximity to Mohegan Sun Casino. The wedding and event grounds were beautiful, best of all a little hiking trail, a cute little waterfall. A great environment to have a family photo done.
Excellent 10.0
Pros: Super nice restaurants onsite priceless
Excellent 10.0
Pros: Close to everything in downtown Wilkes Barre. Also, the hotel offered a lot of different things for guests so you don¿t have to even leave.
Excellent 8.4
The grounds are surrounded by lots of trees, hidden paths, and streams. Two restaurants on site, 2 pools, entertainment nightly. The staff was very accommodating. Close to the casino and farms. Relaxing weekend.
Excellent 9.0
Pros: It was a great location, the outdoor bar was gorgeous, and the staff was very helpful
Cons: Lack of takeaway items for breakfast
Good 6.0
Cons: Expected better based on reviews.
Good 7.0
Pros: Location and cleanliness
Cons: Very small bathroom with no vanity. Just a small shelf.
Mediocre 3.0
Pros: Good location. Reasonably clean.
Cons: Horribly loud HVAC noise outside our room ran all night. The wife and I barely slept. Will never re.
Excellent 9.0
Pros: Clean and accomodating
Cons: Never used to charge for buffet breakfast, but now do
Poor 1.0
Pros: Nothing!
Cons: Yup. Room looked totally different. Staff told us not to Vape by pool but was literally caught vaping at pool entrance.
Excellent 10.0
Pros: The pool side court yard was amazing
Excellent 10.0
Pros: Kind and professional staff
Excellent 10.0
Pros: The staff was extremely pleasant! The hotel is BEAUTIFUL. We enjoyed dinner at one of the restaurants by the water, night club with a live band. The salon was outstanding. Can't wait to return! Overall 10 out of 10 recommend
Cons: No
Poor 1.0
Cons: I got an attitude for requesting extra towels. I have to dispute the charge on my card because its $40 more than my receipt. Breakfast was disgusting. The pool was dirty. The need to revoke there stars.
Good 7.0
Pros: Location, good restaurants, nice staff
Cons: Hair in the bathroom, no exhaust fan, loud noise in parking lot
Mediocre 2.0
Pros: Breakfast area
Cons: Beds, comforters- not clean, and they were torn, rooms were not clean.
Okay 4.0
Pros: It was very clean. It smelled and looked clean.The outside grounds were amazing ! Staff was very nice!!
Cons: Room faced parking lot ( which was fine) parking lot lights illuminated the room and we could not sleep. Perhaps a pull down blind along with the wooden blinds would alleviate this. We were only given 2 wash clothes and 2 towels. No type of breakfast at
Okay 5.0
Pros: liked the location the staff very nice
Cons: pool was not clean i thought during the pandamic the place was supposed to be extra clean. the floor in the room was very dirty.The toliet was leaking water around the rim at the bottom. The food was not all that good.
Good 7.0
Pros: The breakfast was good.
Cons: Have visited this hotel annually as part of our vacation for 3 years. Kept coming back (extra 45 miles) for the enormous hot tub, however we were told this time at check-in that they shut it down. Very sad... We are very unlikely to return due to this.
Good 7.0
Cons: Rooms on first floor smelled strongly of mold. However, hotel staff were happy to move my room to avoid this smell.
Okay 5.0
Pros: On site restaurant
Cons: WiFi did not work in my room . Front said it was a issues with my computer. It was not they had no service in tn area of my hotel
Poor 1.0
Cons: I made reservation and called the hotel advising there were to be no issues for my sister who is battling end stage cancer. He assured me there wouldn't be. Upon their arrival, they were told of no ADA compliance. Totally unacceptable.
Good 7.0
Pros: How there were various areas of entertainment live band, night clubs, bars-indoor and outdoor with the ease of changing whenever you wanted
Cons: Arrived at 1pm room wasn't ready-ok no problem. Check in @4pm.Came back at 330 couldn't check in because of a wedding but they were allowed to ck in- made us wait the 1/2 hour.Absurd!!!What difference did it make! Room-King bed not worth the price
Good 7.0
Pros: The breakfast, the pools, relative proximity to sites.
Cons: Difficult neighbors in the room next door.
Good 7.0
Pros: Staff was excellent.
Excellent 10.0
Pros: Courtyard, waterfall overlook, fitness facility
Good 7.0
Cons: Front desk did not have my reservation ready when I got there. Front desk seemed a little overwhelmed for the time.
Mediocre 3.0
Pros: Location and restaurants
Cons: Had to walk up and down stairs with luggage. Loud band playing and a lot of guest noise
Good 6.0
Pros: Convenient to our family, nice nightclub. Rooms clean but a little beat up
Cons: My sister-in-law booked on line and got a rate 33% lower, used to think I always got the best rate on Kayak, apparently not.
The Woodlands Inn Ascend Hotel Collection - Wilkes-Barre
Rated no. 5
8.1
Excellent 8.1
Based on 788 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.4
Overall
7.0
Overall 8.1 Excellent
Based on 680 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.4
Overall
7.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.2
Comfort
8.2
Location
8.1
Services
7.9
Staff
8.4
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
6.0
Staff
2.0
Cleanliness
2.0
Location
6.0
Overall
3.0
Staff
2.0
Value for money
2.0
Cleanliness
8.7
Comfort
8.8
Location
8.5
Services
8.4
Staff
8.9
Cleanliness
8.7
Comfort
8.4
Facilities
10.0
Location
8.3
Services
8.2
Cleanliness
8.3
Comfort
8.2
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.4
Comfort
8.1
Location
8.0
Services
7.5
Staff
8.6

Okay 5.0
Pros: Has casino
Cons: Room to small and too expensive
Good 6.0
Pros: the staff was very helpful and courteous. They went out of their way to assist me as im disabled.
Cons: the room didn't look clean, no bags in the trashcans. The walls in the bathroom had what appeared to be spallter marks all over the walls. it didn't appear to be as clean was advertised.
Poor 1.0
Pros: Nothing so expense, mattress poor quality, the air they can¿t turn off so noisy all the amenities they close, the website no update it, I will No recomendable
Excellent 9.0
Pros: Convenience to casino; good restaurants.
Excellent 10.0
Pros: Staff are courteous
Cons: No
Excellent 10.0
Pros: The whole thing rooms customer service always consistent. We always recommend this this hotel.
Cons: No
Excellent 8.0
Pros: Quiet, clean
Cons: Wait for checkin was too long- at least 20 min
Excellent 10.0
Pros: There was not just one thing we enjoyed everything about the place. Was very clean and smells nice too.
Cons: I would¿ve loved a mini fridge and a Keurig. Other than that the stay was excellent definitely coming back.
Excellent 8.0
Pros: The casino was close by and fun.
Cons: Over priced. Styrofoam cups in the room-- not glass. Cheap pullout couch. Could not even sit on it. Room was a suite. Very small.
Good 7.0
Pros: The convenience of the hotel and casino being located in the same building. Also appreciate the non-smoking policy.
Cons: We did not have a refrigerator in our room, so I called and requested one. Received it promptly, however, was never informed there would be a charge for it. Upon checking out, my bill was higher than I expected and noticed the fee for the refrigerator.
Excellent 8.0
Pros: Everyone was so nice but with the lack of services such as Valet and not all restaurants being open and no free drinks at the casino, prices shouldn¿t be as high as they are.
Cons: The hotel has Poconos in the actual name yet it is not close to the Poconos at all. We also had to pay $15 for a refrigerator which should just be compt considering
Mediocre 2.8
Wasn’t worth the money there were no amenities no fridge no coffee make we didn’t like it
Excellent 8.0
Pros: DESIGN AND CASINO, ROOMS COZY, PARKING
Cons: FAR FROM OTHER RESTAURANTS SINCE MOST WERE CLOSED IN HOTEL. NO MICROWAVE OR REFRIGERATOR.
Good 7.0
Pros: Layout.
Cons: No refrigerators in room. Walk from hotel to casino was odd.No ice buckets in room. Covid shutdown really had a bare-bones feel.
Mediocre 3.0
Pros: location
Cons: I called ahead to inquire about changes due to COVID. The information provided was inaccurate. The hotel didn't have Valet, Coffee, Ice, not even bottled water in the room. Staff didn't even bother to thank me or ask how my stay was. Not worth the price.
Excellent 10.0
Pros: Front counter staff.
Cons: Pillows and the resort fee.
Excellent 9.0
Pros: Racing, casino, restaurants and hotel all in one place. Server at restaurant was excellent. Food was very good.
Cons: No
Poor 1.0
Pros: The location was convenient for me. Being a casinos hotel it is assumed to be covered in cameras so I felt safe.
Cons: The bathroom sink drained very slow. My room was skipped by maid service the first day. They advertise that they have room service and they do not. The check in staff did not mention any hotel guest amenities or anything the property had to offer.
Good 7.0
Pros: The quietest and best sleep so far
Cons: Resort fee for extras most hotels have and don't charge extra for, towels not replenished after room service.
Okay 4.0
Cons: Hotel check in staff was rude and uninformed. No time for details but expect a long wait even if there is no one in line. For the room price and lack of amenities you are better served staying at a national chain rather than the overpriced , overhyped mohegan sun. Will not return even if the room was free. Customer service skills are non existent as it appears there is no competent managers at the hotel.
Mohegan Sun Pocono - Wilkes-Barre
Rated no. 6
8.1
Excellent 8.1
Based on 680 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
8.4
Location
8.7
Overall
8.2
Overall 8.0 Excellent
Based on 423 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
8.4
Location
8.7
Overall
8.2
Cleanliness
7.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
7.0
Cleanliness
8.5
Comfort
8.5
Location
8.5
Services
8.3
Staff
8.7
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
6.0
Overall
8.0
Cleanliness
8.4
Comfort
8.3
Location
8.5
Services
8.3
Staff
8.5
Cleanliness
9.0
Comfort
8.9
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Facilities
8.5
Location
9.4
Overall
8.5
Cleanliness
8.7
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.7

Excellent 10.0
Pros: We loved how comfortable everything is in the room, how Kind and helpful the staff was, and how close we were to our favorite places like coopers, the coffee shops, and more.
Excellent 10.0
Pros: Sue at the front desk was very accommodating to our requests and very pleasant to speak to.
Okay 4.0
Pros: I liked the amenities
Cons: The outdated rooms, furniture, decor, carpet wasn't clean, the room had a damp smell to it.
Excellent 10.0
Pros: Location
Poor 1.0
Pros: Was too disappointed.
Cons: I had a confirmation from Booking.com and Hilton. Conf#2469968791. When I arrived at the hotel, they had no record of my booking and rate. Had to wait 4 hours to get a room with keys at a much higher rate and was charged for overnight parking which I paid for out of my own pocket. This stay was a complete nightmare and will never stay at Hilton again or use Booking.com.
Poor 1.0
Pros: I was charged 3 time for one room and one night absolutely the worst trip
Cons: I was charge 3 times
Excellent 8.0
Pros: location
Cons: carpet stains
Excellent 8.0
Pros: The room was clean, would stay again.
Cons: The parking fee was $12. I believe that free parking was offered for those who had certain types of rewards with the hotel, FYI.
Excellent 9.0
Pros: Being that this is the second out of the many times I¿ve booked here when the booking get screwed they try there best to accommodate my family
Cons: The carpet in the room as well as the couches had stains that looked like it wasn¿t attended too
Excellent 10.0
Pros: It was an amazing experience. We were very pleased and when my wife needed a mask the desk clerk gave her an N95. It was very nice.
Cons: I was disappointed when we went to the bar and the bartender was no where to be found. We left without placing an order after about the 10 mins. There were other customers at the bar as well.
Excellent 10.0
Pros: Absolutely beautiful hotel. The staff was wonderful
Cons: The pool was dirty. But the rest of the hotel was very clean
Good 6.0
Pros: Nothing really! The area there's not much parking and you have to pay for parking
Cons: Yes when I arrive in the hallway they was used plates and candy wrappers on my floor which I stood in the 9th floor!
Excellent 10.0
Pros: Room, pool, location
Cons: Pay for parking ($12)
Okay 5.0
Pros: Very clean. Staff very helpful.
Cons: The location was poor. Had to pay for parking. No microwave in room.
Mediocre 3.0
Cons: Yes. I saw alot of dust. Dust In the restaurant. Dust in the bathroom by the restaurant. Dust In the room on my headboard. Dust on the coffee machine in the room. Observered mildew on the curtains which also smelled like mildew. I was disappointed.
Mediocre 2.0
Pros: None
Cons: front desk receptionist was rude. Wifi was not working accurately. FRONT DESK WAS SHOWING HELPNESS. EVEN 9 AM MORNING INDOOR SWIMMING POOL WAS CLOSED. AM BEING CHARGED FOR SERVICES THAT WERE NOT AVAILABLE. NEVET RECOMMEND THIS LOCATION HOTEL. Bad
Mediocre 2.0
Pros: They need to fire the housekeeper on the 5th floor all she do is sit in the rooms on the phone. There were dirty glasses sitting in the hallway when I checked in on Monday an still was there when I checked out on Wednesday I was very disappointed.
Cons: I was loving this hotel when I first got there an then I went to the jacuzzi and it was very dirty as well as the pool very greasey looking. The second day I asked if my room could be cleaned a little an when I returned for the day it wasn't cleaned
Excellent 9.0
Cons: Had to pay for parking.
Excellent 10.0
Pros: The room size and beds are so comfortable
Excellent 9.0
Pros: The restaurant.
Mediocre 3.0
Pros: What I like the best was the large bathroom in the room. It would have been better if the bathroom had better water pressure and if the sink wasn't clogged.
Cons: The room was dirty. The headboard had stains everywhere. The rug needs to be shampooed. You can tell the furniture wasn't wipe down it had something dried up splatter across the dresser. I would never stay in this hotel again.
Poor 1.0
Pros: I called to get refund land last night I stayed two hours and had an allergic reaction. I called 911. Paramedics came. I left to another hotel.
Excellent 10.0
Pros: The staff was very friendly and was patient with us.
Cons: The fact that breakfast was not included
Mediocre 3.0
Pros: Bathroom was bright with good counter space
Cons: Parking was difficult and inconvenient especially since fee was $9.95 per day.
Okay 5.0
Pros: Room was clean and nice. I cannot complain about it at all.
Cons: Having to pay for parking in the Hotel garage. The is a unexplained pending $49.95 charge on my credit card too and I did not charge anything during my stay. I am waiting if I billed this amount or if it will be cancelled by Hilton.
Good 6.0
Pros: Location
Cons: Room wasn't ready at 630pm when checking In
Good 7.0
Pros: Location.
Cons: Overpriced for where it is. It's not a tourist destination, it's a college town.
Excellent 8.0
Pros: Front desk staff extremely friendly and helpful
Excellent 8.0
Pros: Everything was very comfortable especially the bed. Great location downtown. Walking distance to great pubs and restaurants.
Cons: NA
Hilton Scranton & Conference Center - Scranton
Rated no. 7
8.0
Excellent 8.0
Based on 423 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.2
Facilities
8.8
Location
8.6
Overall
8.9
Overall 8.0 Excellent
Based on 299 reviews
Cleanliness
8.0
Comfort
8.2
Facilities
8.8
Location
8.6
Overall
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.3
Comfort
7.7
Location
8.2
Services
7.1
Staff
8.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
9.0
Cleanliness
8.4
Comfort
8.6
Location
8.9
Services
8.0
Staff
9.1
Cleanliness
7.3
Comfort
7.8
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
8.3
Comfort
8.3
Facilities
8.6
Location
8.5
Overall
8.8
Cleanliness
8.8
Comfort
8.9
Location
8.8
Services
8.8
Staff
8.8

Mediocre 2.0
Cons: Room was not cleaned welll.Crumbs all over..bathroom floor was not mopped..had 1 towel and washcloth..
Okay 5.0
Pros: The location. Availability to all of the attractions we were visiting. Ample amount of parking spaces.
Cons: The listing said two beds and a sofa bed, but there was no sofa bed. It was a chair with an ottoman. We also had tons of dead ladybugs and some live ladybugs in our room.
Good 6.0
Pros: Staff and facilities top notch
Cons: The couch in the room is useless It’s not built to set on It’s not built to relax on it’s too deep from back to front Very poor choice of furnishings I suggest the person who ordered it should have to use it I probably will not use this hotel again The only place to set is on the office chair
Poor 1.0
Cons: Staff was rude, front desk person told me at 9:I5pm I would have to wait for my sheets for pull out sofa and hung up on me. Not enough towels for amount of people in room, had to call to get more. Pool water was very cold, when asked to speak with a manager was told he was not available.
Poor 1.0
Pros: The room was ok but not clean enough, no cleaning service
Cons: Yes, check in was 3 hours late, no housekeeping to clean the room. Poor front desk service. They let us wait 3 hours sitting because they are still cleaning the room, so bad i have 2 kids. Never again.
Excellent 9.0
Pros: Easy access to interstate, shopping and restaurants, coffee shops short drive up the road.
Cons: The clicking not issue was a soap tray in the shower that needed repair. Otherwise the room was absolutely fine!!!
Good 7.0
Pros: Location and the brand name. Cleanliness and space
Cons: The fact that. I booked a room with a view and. Received a room kinda without a view and balcony.
Good 6.0
Pros: I liked the fact that the rooms were very spacious. The location would be more enjoyable if it was better weather because there is a sitting area outside with a view.
Cons: that the entry was so far and there was only one entry to rooms.
Excellent 9.0
Pros: Comfortable bed, nice shower, and quiet stay. Nice experience
Cons: Did not include breakfast or have water fountains
Okay 5.0
Pros: Room Amenities, location.
Cons: Hotel was not flexible in changing room type, also the hotel reeked of both Marijuana and cigarettes, people smoking in rooms. Also, eating areas and hit breakfast not served.
Excellent 10.0
Pros: Hotel employee was awesome! Very friendly and welcoming. He made our stay pleasant. Next time we're in town visiting family - we'll be sure to stay here again.
Excellent 10.0
Pros: Clean, friendly staff, quick check in, nice fire pit!
Cons: No,everything was fine. Thank you.
Mediocre 3.0
Pros: Leaving
Cons: Women at front desk great.. elevator broke... coffee pot in room broke....AC ran all night... it was all or nothing hairs in bathtub
Excellent 9.0
Pros: Close to where our planned itinerary was
Cons: While taking a shower the wter suddenly turned orange-y/rusty. I wanted to take a video of the water wile te shower was running but Then it cleared out by the time my son gav eme my cellphone.
Excellent 9.0
Pros: Fireplace outside, nice staff. Very nice hotel. The starbucks in lobby was good.
Excellent 10.0
Pros: Staff was very helpful and understanding. They had a ski group come in that filled the hotel and no matter how crazy it got, they were always polite and courteous.
Excellent 8.0
Pros: The rooms are SO nice! Was not expecting that at all. Bright and clean looking. The bar has some really good food which as a vegetarian its always hard to find good food when I travel.
Cons: You can't walk to anything, so you are kind of just stuck there in bad weather.
Excellent 10.0
Pros: It was convenient and comfortable.
Cons: no
Excellent 10.0
Pros: The staff was great!
Cons: Not one thing.
Excellent 9.6
I had some issues when I first got there with construction going on in the hotel or above me on he next floor. I mentioned this to the front desk and she checked into it and by the time I got in my room it was stopped. Other then that it was a comfortable stay.
Good 6.0
Pros: Large room
Cons: Hot tub not warm and jets not working
Okay 5.0
Cons: The room keys kept getting demagnetized. We went through over 10 keys on our rep night stay. Ridiculous.
Poor 1.0
Pros: When I purchased this deal it did not say that it was for a king bed. We are traveling with my son. I tried to get a refund but they would not work with me. We ended up not even staying at this hotel and lost all of this money.
Good 6.0
Cons: this hotel says that there is an airport shuttle. but we were told there wasn't one available.. and that was the reasine we chise this hotel.
Good 7.0
Pros: The rooms are designed for comfort and convenience. Clean lines and quiet atmosphere.
Cons: Ants in the bathroom
Okay 5.0
Pros: It was available during a busy weekend and had plenty of entertainment options.
Cons: It was outdated in the rooms, poor parking, when I asked for a receipt they could not give me one.
Good 6.0
Pros: Very clean.
Cons: Front desk staff was not there when needed.
Good 7.0
Pros: Comfortable. Nice helpful staff! In internet TV with Netflix is a nice plus!
Cons: Not enough going on in the lobby. Swimming pool was out of service. But they did let us use pool in sister hotel down the road.
Mediocre 2.0
Pros: Nothing. It is grimy
Cons: The room felt very humid and damp even with AC on. They don’t use fitted sheets on the mattresses so the mattresses were constantly exposed (and stained). The crib we were brought was broken and stained. Overall very grimy feel for a courtyard marr
Okay 5.0
Pros: Location. It's getting old and needs refreshing. The staff were very accommodating as far as they could. Even offered to help us move to a new room.
Cons: The toilet tank wouldn't fill up very fast therefore it didn't flush right away. No one on duty who could fix it over the weekend. They offered to change our room but we were settled in. The air condiitoning leaked in the same bathroom Water all ov
Excellent 8.0
Pros: Room was spacious and comfortable.
Cons: Nothing was complimentary, not even coffee in the lobby.
Mediocre 2.0
Pros: The hotel was very nice and the staff was great! They helped make the problems right. I would suggest a new cleaning staff though.
Cons: We booked two rooms. One smelled stongly of cigarette smoke and the other had blood on the sheets, something gross on the pillow, and hairs in the bed, and food smudges on the table. They gave us two new rooms, one had a horrible Oder of mold and mildew.
Good 7.4
Pros: Comfortable bed Good location
Cons: No hot water until 5.30am each morning Cleaning of room not great with sink left dirty
Good 7.0
Pros: Clean
Cons: Whirlpool was tiny. Could not go in there with other people. Hot water in shower took 7-10 minutes to heat up.
Good 7.0
Pros: Great value. Very clean and comfortable.
Mediocre 2.0
Pros: The room was beautiful and the staff was great. They did their best to provide good customer service in spite of numerous problems.
Cons: The room was dusty.The fridge was iced up and did not work. There was a airline receipt in the drawer from 10 days ago.The turbo oven in the Bistro was not working and my burger was frozen. The pool and hot tub were closed when I tried to swim.
Good 6.2
Cons: $15 for glass of wine Wifi not working
Excellent 10.0
Pros: Rooms were beautiful and smelled so nice!!! I'd definitely come back!
Good 7.0
Pros: Staff was friendly.
Cons: Bathroom needs to be up-dated.
Excellent 10.0
Pros: Staff was beyond excellent as the were extremely helpful and freindly. The hotel provide a taxi to pick me up at the airport at 2am.
Good 7.7
Pros: The room was clean, amenities more than fine for what I was staying for (just one night to crash after an event in Scranton), and looks like it would be a nice place to stay for a longer visit too. The in room coffee maker and fridge were great additions, and the Noon check-out time is nice for a late-riser like myself – even 11:00 can be a little early sometimes. And kudos to the front desk employee who helped change my night when I was checking in – I accidentally booked the wrong night online and didn't realize until I was in the lobby but he switched it no problem and with no additional fees!
Cons: Signage, the hotel is tucked up a driveway completely hidden from view from the road and the only sign they have is about the size of a Dunkin' Doughnuts drive-thru sign, on a dark road no less. There's a bigger sign once you get on the driveway obscured by trees but you can't see it from the road at all and I drove right by it the first time. They need a bigger and better lit sign so the driveway's easier to pick out, especially since there's two other Marriott brand hotels a stone's throw away up the road.
Courtyard by Marriott Scranton Wilkes-Barre - Scranton
Rated no. 8
8.0
Excellent 8.0
Based on 299 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.6
Facilities
8.4
Food
8.5
Location
8.1
Overall 7.5 Good
Based on 499 reviews
Cleanliness
8.4
Comfort
8.6
Facilities
8.4
Food
8.5
Location
8.1
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
4.0
Cleanliness
8.4
Comfort
8.0
Facilities
7.3
Food
8.5
Location
7.5
Cleanliness
8.0
Location
8.6
Overall
7.3
Staff
6.6
Value for money
6.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.6
Facilities
9.3
Location
8.6
Overall
7.8

Excellent 9.0
Pros: Location
Cons: The TV only received 2 channels. They were fully booked so they were unable to move us to another room.
Excellent 10.0
Pros: The room was nice and clean, lady at the front desk was nice. I will be back.
Cons: The only thing I didn't like was that my view was of the dumpster full of trash and view of the highway.
Excellent 8.4
Great location and value for seeing concert at Mohegan Sun Poconos. First room we were assigned was not finished by housekeeping. Second room assigned room 420, so thanks. TV remote generic and didn't have all features, TV channel only had 5 channels. I got another remote that was brand specific and got my fire stick working. Room itself was clean and modern. Got a suite. Our friends got a standard room which was small. Afternoon girl at front desk had bad attitude but morning staff friendly.
Okay 5.0
Pros: Comfortable bed, nice sized bathroom.
Cons: The first room we were in still had human excrement in the bathroom, not cleaned. Moved us to another room which smelled weird, the refrigerator did not work, and the television had no signal, which is odd considering it is next to TV station
Excellent 9.2
Was committed to I-80 travel needed a hotel/motel at about Wilkes-Barre, PA equivalent. Microtel have been dependable stays in the past and this one was no difference. The included breakfast was very basic with waffles, yogurt, 3 cereals and bagels as choices. But you do not stay in a motel for a good meal so barely adequate. Staff very helpful, facilities and Room were Clean. Only problem was a missing TV remote which was quickly corrected.
Excellent 8.0
Good for overnight stay
Excellent 9.0
Pros: Clean
Cons: Didn't feel comfortable out side of room. Too many people milling around insider check in person was talking to friend on phone laughing etc the whole time she was checking us in
Good 7.0
Pros: The room was clean. It was centrally located for our visit with family. The price was great for the 2 queen room we stayed in. The room had a small refrigerator, microwave and coffee maker. There's an indoor pool and hot tub.
Cons: There was an odor of marijuana in the hallway on the 3rd floor quite often. If it had been a skunk we would have smelled it elsewhere. Staff is not attentive to answering the telephone.
Okay 5.0
Pros: Quiet and convenient.
Cons: A lot of things broken, night staff seemed stoned and disinterested. Stains on just about everything.
Mediocre 3.0
Pros: Convenience and price
Cons: Yes. The heater constantly sounded like a washing machine shaking and there was no channels on the television so we had no tv all weekend. The pillows also smelled like basement (mildew). The staff was glum, dressed sloppy and unwelcoming.
Excellent 8.0
Pros: Compact but plenty of room
Cons: No TV reception yet shares parking lot with 3 tv stations .
Excellent 10.0
Pros: Staff was nice pool was open and was not a bag breakfast
Cons: 1 elevator
Mediocre 3.0
Pros: Vending machines and laundry services conveniently located.
Cons: Bathrooms are too small, bed borderline uncomfortable, linens were ratty and overused, the WiFi is horrendously slow, and the satellite service for the TV rarely worked.
Mediocre 2.0
Pros: I liked that the hotel had a nice size parking lot and was close to the activities that I had planned for the weekend
Cons: The hotel says no smoking but it smelled like cigarettes the entire weekend, strong. My coffee maker was broke, housekeeping was the worse, the air conditioner made some weird annoying noise the entire night and more but I am out of characters to type.
Okay 5.0
Pros: Location, breakfast, cleanliness
Cons: TV , check in staff could be more friendly
Excellent 9.2
Extremely great price for a really nice atmosphere with the rooms being super clean and updated. We are enjoying our stay very much.
Excellent 10.0
Pros: Very clean and staff was awesome!!
Cons: Nothing bad to say about the place at all
Mediocre 3.0
Cons: Room was okay, but carpet was terrible. There was a horrible smell that lasted for two days on the whole second floor. Staff was not helpful or friendly. Breakfast was advertised as a "Hot" breakfast, but was actually a continental breakfast. Never again.
Excellent 8.0
Pros: Cheaper than Hampton Suites where I usually stay.
Cons: Inadequate free breakfast compared to Hampton Suites or others offering one.
Poor 1.0
Pros: To be honest nothing
Cons: it was filthy, staff was not helpful or even at the desk
Excellent 10.0
Pros: The room was very nice, comfortable and quiet. It was very clean. The staff at the desk were extremely friendly and polite. I would definitely stay at this hotel again.
Cons: The television was satellite and the service was just terrible. There were only a handful of channels that worked clearly. There was an odd smell in the hall of the 2nd floor. It was not in the room, only the hallway, so it didn¿t really bother me.
Okay 4.0
Pros: Nothing
Cons: Room too small.
Mediocre 3.0
Cons: The person at the desk acted like we were putting her out of her way when checking us in. We did not feel welcome at all. The same thing happened with the person(a different one) checked us out. They were both JUST PLANE TERRIBLE!!!. Will never stay agai
Excellent 10.0
Pros: price
Cons: no
Good 6.0
Pros: That it was available last minute . Good breakfast. Friendly staff.
Cons: No lotions, ceiling peeling, no TV station guide, air conditioning poor.
Excellent 10.0
Pros: DISCOUNT PRICE WAS AN EXCELLENT VALUE
Good 7.0
Pros: Close proximity to where we needed to be for the weekend.
Cons: Staff were very rude and not helpful. There were no towels in the pool area and when we requested them it took over an hour to get them. No toilet paper in the room and when we requested we were given an attitude by the front desk person.
Good 6.8
The only things I have to complain about were that we asked to have the bathroom cleaned and it was not cleaned, and the fitness room was really lacking. The staff wasn't very enthusiastic in my direction, but that's fine. Other than that, the location is very convenient to everything, and easily accesses the highway.
Poor 1.0
Pros: Hotel was overall clean and in a safe location.
Cons: Unfortunately we waited a little over 3 hours (after check in time) for our room. Kind of makes me feel like we shouldnt have had to pay for the full price because we couldnt get to our room that we payed for for more than 3 hours.
Good 7.0
Pros: Location to Mohegan sun
Cons: TV did not work
Poor 1.0
Cons: Patrons in the next room having a party until 2 am
Good 7.0
Pros: I didn't have any major complaints.
Cons: The stools and carpet had stains in them and when I called the front desk and asked about the tv channel list the receptionist didn't have one to give, didn't have one for herself so she can read off the wanted channel, and didn't know the kids channel.
Mediocre 3.0
Pros: Nice room. Overall a nice place.
Cons: TV did not work. A lot of noise in hall and (I think) next door, including at one point a barking dog.
Okay 5.0
Cons: Several large, dark stains on room carpet - made us question overall cleanliness. Room had a refrigerator but it was not working. Our bike tires were stolen overnight (the bikes were locked to the bike rack/car). Hotel has no cameras in parking lot.
Good 7.0
Pros: The pool and hot tub were well maintained ; but a bit small.
Cons: Our tv was broken. And safety lock was broken as well.
Mediocre 2.0
Pros: Bed was comfortable.
Cons: Room was very small,especially for 2 people and at the price we paid. Carpet had stains, badly in area near entry. There were 2 built-in drawers-front of bottom drawer was damaged, had no handle. TV remote was missing. Bathroom shower curtain was moldy.
Okay 4.0
Pros: Day shift desk clerk was friendly and very helpful.
Cons: Bed was extremely soft, and the mini pillows are quite uncomfortable. Breakfast was so limited to be worthless.
Good 7.0
Pros: The room was clean and priced well. No complaints related to the physical structure except for a damaged shower rod.
Cons: The young woman working the front desk was rude and abrupt. Instead of the hospitality industry, she should work in corrections. I felt like I was being booked into central lockup.
Mediocre 2.0
Cons: What I can tell you is that they treated me very badly when I went to check-in, the person who attended me treated me badly. When I was bathed we ran out of water. They never gave us room services
Poor 1.0
Pros: Nothing
Cons: This was the worst hotel experience I've ever had. Very unprofessional staff, rude, looked sleepy and unkempt. Both times we were assigned a room, the rooms were dirty and already occupied. My grandson was so uncomfortable. I will be calling cooperate
Mediocre 2.0
Cons: Dirty (all) tables and floor for breakfast Room not cleaned by housekeeping after 1st night. I had to go to front desk to get towels, shampoo, soap. People smoking weed at side entrance for 2 hrs
Okay 5.0
Pros: Pool
Cons: Rude lady at front counter at night needs to be fired not friendly or accomodatimg
Mediocre 2.0
Pros: ROOMS WERE CLEAN!!!
Cons: WE BOOKED TO HAVE A GIRLS SPA EVENING. WHEN WE ARRIVED WATER WAS SO CLOUDY I COULDNT SEE INSIDE THE POOL.
Okay 4.0
Absolutely disgusting: from the moment I walked in I noticed the glass on the front doors was completely filthy. Then the floor leading up to the lobby was dirty. The counter had look like at one time they had posters taped to the front but when remove the left tape all over the entire counter. There were puddles of water on the floor from the elevator towards the back of the first floor. The girl at the front desk didn’t even make iContact it was disconnected from the encounter; she made it feel as if we were inconveniencing her by being there. The elevator smelled like cigarette smoke and so did the hallway on the second floor. On the second floor there must’ve been 15 to 20 ceiling tiles missing in the drop ceiling. There was a towel laying in the middle of the hallway floor. The television was more than my computer monitor and the TV only had approximately 10 channels. There were three pills in the bed and each pillow was approximately half of what a normal pillow is and I guess that’s why they caught Microtel. In the bathroom the wallpaper on the ceiling was starting to come down. The front of the toilet seat had a nick in it and it look like it was a feces stain. They said breakfast was included; they should’ve just simply called it a waffle station because the only other thing that they had was yogurt and a couple apples and one muffin. The place was absolutely disgusting and I dissuade anybody from staying at this hotel.
Okay 4.0
Pros: Location. Glad to see breakfast buffet back. Staff was polite and helpful.
Cons: Bathroom floor and room carpet dirty. This was not the case in my two previous visits.
Poor 1.0
Pros: Nothing to say because it was a terrible experince from the minute we arrived to check in.
Cons: It was disgusting! Dorty linens, carpets, leaking in the batheoom qll day and noght. No hot water so we could not showwr our whole stay!!! Broken elevator, rude stagg and never a manager on duty the whole 5 days we were there.
Okay 5.0
Pros: It was very convenient and centrally located to casino and shopping
Cons: We have stayed here previously but it seems to have gone down hill there was garbage in the parking lot and our room was not properly cleaned because we noticed old soap bars in the shower from the previous guest, there was also no regular coffee or juice
Good 7.0
Pros: Seemed like a recent remodel and room had fridge and microwave even if it was small.
Cons: At check in if you paid by debit card you HAD to give a $200 cash deposit for the room or if you had a credit card they charged 15%. Lady was very rude and dismissive at check in. Toilet in room was clogged when we got there and water backed up into sink
Good 6.0
Pros: I like the layout of the room
Cons: Room wasn¿t really cleaned. Lots of dust. Found kids crayons on the floor so whoever vacuumed obviously didn¿t pay attention. Lots of riffraff LIVING in the motel. Dog crap all over the stones by the front walkway from the so called ¿service dogs
Poor 1.0
Pros: Ñothing
Cons: I was never told about$200 deposit they said Free breakfast juice machine broken vending machine out of order trash and cigarettes all over parking lot the handicap room was all the way down at the end of the Hall no trash cans out side coffee cups in roo
Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: The price, but I guess you get what you pay for.
Cons: Staff is unprofessional. Room & stairs were dirty. Deadbolt didn't work. Pool was dirty. Parking lot was dirty. The outside landscaping is growing across the sidewalk. There is a broken down truck with one wheel gone there the whole time I was there.
Good 6.0
Pros: They moved me to a bigger room, due to the first room i was in the toilet was broke when i got there and the maid service didnt let them know is what the staff said so bugger room.
Cons: Room did smell like cigarette smoke
Poor 1.0
Pros: Not much, good location for us, but that's it. 5th time staying, but this time terrible, never again
Cons: Everything! People partying in parking lot, trash all over, elevator floor sticky and smelled like beer, front desk person eating pizza during check in, $200 deposit required for incidentals, many sketchy people walking around inside and out.
Okay 4.0
Pros: Room was very clean, staff very friendly friendly
Cons: There were women fighting in the parking lot on several nights, people look like they are living there and are just hanging around outside, permanent, homemade "Do not disturb" signs on a door on the 4th floor, I felt very unsafe at this hotel.
Poor 1.0
Pros: Nothing
Cons: Dirty Little hot water Ran out of blankets $200 cash deposit
Okay 5.2
The bed was so hard as a rock!!
Good 7.2
My kids had an amazing time staff was great room was clean and pool and hot tub was amazing .
Excellent 9.6
Room was clean but cable didn`t work well, not did the heat.
Okay 4.0
I booked about 2 weeks in advance and even put when I would be checking in but when I got there they said it would take another hour for the room to be ready. The beds/pillows were incredibly uncomfortable and when calling for another pillow they didn’t pick up. The next night I tried again and they finally picked up but I had to go to the desk to get it instead of them bringing it to my room. Overall, not a great experience.
Excellent 8.4
Loved the size of the room but the traffic not so much
Good 6.0
Cons: The manager was very rude and unprofessional the maid got mad because I refused her services to clean my room since I was woken from my sleep won’t stay or recommend this hotel to anybody
Excellent 9.4
Pros: Room was clean and very comfortable.
Excellent 10.0
Pros: Very clean and comfortable environment. Breakfast was fabulous.
Cons: Nothing
Good 7.1
Pros: Room was clean and very nice.
Cons: It was very noisy not only does it backup to 81 but there is an incline so the truck noise increases because the trucks shift their engines there to get up the incline. I sleep like a rock but I even had problems with the noise. Needed to keep TV on loud so outside sound was drown out. There are about 5-6 brand name hotels in same area all backing on 81 so they probably have same situation. If you get a front room this can probably be avoided. I noticed the sound was decreased in the front parking area. Only protein offered at breakfast was hard boiled egg--mostly carbs-muffin, toast, waffles--gluten free offerings
Good 6.8
Pros: The room smelled very fresh when we arrived.
Cons: Our room was not cleaned the second day. We left at 11:30 am and returned at 10:00 pm. After a long day it was disappointing to return to an uncleared room. We DID NOT have the "Do Not Disturb" sign on our door.
Good 6.0
Pros: Staff was friendly and accomodatng
Cons: Purposely booked this hotel because of the indoor pool. The Jacuzzi was very undesirable due to a loud constant irritating noise. The tiles around the pool were very, very slippery. A definite hazard.
Excellent 10.0
Pros: Clean, staff was very accomodating
Excellent 8.5
Cons: Everything was good except the loud obnoxious people next door. We had an early flight in the morning and barely got any sleep.
Excellent 10.0
Pros: This Microtel is very nice. Microtel is a simple, clean, basic place to stay and this one is new and a great example. It is right down the street from the VA Medical Center and the Mohegon Sun Casino and right off Interstate 81. The room was very basic but clean and nice and the staff was very friendly and helpful.
Microtel Inn & Suites by Wyndham Wilkes Barre - Wilkes-Barre
Rated no. 9
7.5
Good 7.5
Based on 499 reviews
Details
Reviews

Cleanliness
7.8
Comfort
8.0
Facilities
8.0
Location
8.2
Overall
5.0
Overall 7.4 Good
Based on 399 reviews
Cleanliness
7.8
Comfort
8.0
Facilities
8.0
Location
8.2
Overall
5.0
Cleanliness
7.9
Comfort
8.0
Location
8.2
Services
7.6
Staff
8.3
Cleanliness
10.0
Comfort
2.0
Facilities
10.0
Location
10.0
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Location
8.3
Services
7.5
Staff
8.6
Cleanliness
7.6
Comfort
8.0
Location
7.8
Services
7.6
Staff
8.4
Cleanliness
7.4
Comfort
7.8
Facilities
6.0
Location
7.8
Overall
6.0
Cleanliness
7.4
Comfort
7.6
Location
7.8
Services
7.2
Staff
8.2

Okay 4.0
Pros: The sheets and pillows were clean. Bathroom sink and area were clean. Housecleaning did a good job.
Cons: This property is run down. Dirty upholstery. Broken bed frame. Mold in shower. Common areas need paint update.
Okay 5.0
Pros: The beds were very comfortable and the temperature controls were perfect. Not too hot/not too cold.
Cons: The room felt very cramped. Our dress had a drawer that was sticking out. The chair at the desk was missing a wheel. The fridge was not properly level in the compartment it was in. The breakfast selection was mediocre at best.
Okay 5.0
Pros: Very skimpy/limited. No orange juice.
Cons: The room was worn and on the shabby side. Wallpaper was peeling from the wall. Curtain pull rod was broken. Carpeting was worn. Generally disappointed in the room.
Excellent 8.0
Pros: the staff was friendly
Cons: it definitely needs some remodeling. the location is odd.
Excellent 8.0
Pros: Hotel staff was great. My elderly mother could not get into the bed, because it was so high. When I called the front desk, they were able to bring up a small ladder for her to use a stepstool. It worked well.
Cons: This really didn¿t affect me, but it could affect others. The phone in the room did not work.
Poor 1.0
Pros: Nothing
Cons: Very dirty. Room so small 2 people couldn’t even move around. Refrigerator was very noisy. Big space around door into room letting hallway light into room all night leaving room brightly lit. Wallpaper was stained and peeling off the wall. If we had other options we would have left.
Okay 4.0
Pros: just a bed to sleep for the night
Cons: The furniture was tore up, scratched up, peeling, just not the star quality I expect for Holiday Inn hotels. Very hard to locate from the road. Nothing around as far as restaurants to eat at. Just a place to sleep for the night is about all I can say.
Poor 1.0
Pros: People were nice
Cons: Room was dirty. Bottom of the tub was brown. The breakfast was as little as there could be and the same thing every day. Not good..
Okay 5.0
Pros: Staff and cleanliness
Cons: Rooms need updated.. Furniture and overall interior was beat up¿
Excellent 9.0
Pros: Good location for our events. Quiet and clean.
Cons: We had 2 queen beds and when I say on the one I almost fell on the floor the box spring was broken. The maid tried to tell us it just fell of the base but we could see the box spring was broken.
Mediocre 2.0
Pros: Staff was polite and accomodating as they could be
Cons: the hotel said it had a hot buffet, in which it starting downhill the first day we were there,with biscuites and gravy and omelts 1st day down to bagel and coffee 4th day(last breakfast they had Jimmy dean sausage and biscuits. They made excuses that was?
Poor 1.0
Pros: the lady at the front desk was helpful
Cons: the website was not updated so when we arrived at the hotel the amenities were not as post. I understand we are going thru covid but you need to be transparent with what is available and not if you are still charging for it and it is being used your busin
Poor 1.0
Pros: Clean sheets and comfortable bed
Cons: Highly disappointed. Furniture and lamps were all broken. the room size is so small there¿s barely any room to walk between the bed and the television / dressers. No hot water for shower, it was always barely warm. Stains on walls.
Excellent 9.0
Pros: They allow early check-in if they have a room available. The staff were very friendly and helpful.
Cons: The room (1 queen bed) was VERY small.
Mediocre 3.0
Pros: The best part was the location
Cons: 1. Rooms were super small 2. The air conditioning was acting up 3. Had to plug everything inn I always stay at a holiday inn but this one was not great for the price i paid.
Okay 4.0
Pros: The location to the casino
Cons: The reason I booked through your website was your advertising of hot breakfast, when we arrived were told it is a paper bag breakfast. Saturday afternoon we had a power outage and the exit sign was not working. The hallway was black. Compensation needed.
Excellent 8.0
Pros: The size of the room was large and had a good size fridge.
Cons: No shuttle from the airport or to the airport. The size of the shower is small and the restroom is a little dated could not get the shower head to completely turn on water was still going thru the tub faucet. The hot water was ok.
Mediocre 3.0
Pros: I liked that they had parking available.
Cons: They did not clean the room until we asked to which was 3 days in our stay, so our trash was full, we had to keep asking for paper toilet and did not have enough towels.
Excellent 8.0
Pros: Laid back amd quiet friendly staff
Cons: Several holds were placed on my debit card that i have not received back.
Okay 4.0
Pros: Location. Good for one night stay, passing through.
Cons: The room small and cramped. The sheets gave me some king of rash. Probably an allergic reaction to whatever detergent they use. The fridge made a loud buzzing noise the whole night. This was a no frills place, but was fine for just one night.
Okay 4.0
Cons: The room was way too small for the amount of furniture in it. There was a foot between the end of the bed and the dresser/ TV stand. Very cramped.
Excellent 10.0
Pros: Booked for wrong day manager was very helpful and found me a room and did not charge me for the mistake
Excellent 9.0
Pros: Overall, staying at this hotel was a lovely experience. Staff was friendly and helpful. Common spaces were very clean, as was our room. Didn't hear noise from any neighbors during our two-night stay. View was incredible. Breakfast was plentiful and fresh.
Cons: There is nothing to fault. Great place to stay!
Okay 4.0
Cons: It was shabby, not as clean as it should be.
Okay 5.0
Pros: The free breakfast was decent, that was a pleasent suprise.
Cons: Our room was extremely tiny. Could barely fit our suitcase past the door. The room smelt old, musty, like stagnant water, or mold. The bathroom light fixture had dead bugs. We didnt even use the shower because of how the bathroom looked.
Okay 5.0
Pros: The price
Cons: A little convoluted to get to off the highway.
Good 7.0
Pros: When I checked in I was met by the hotel employee. He was so pleasant and welcoming. He really got my stay off to a good start!
Cons: The bed was broken. when you sat on it the other side popped up in the air like a seesaw. It's also was super loud, creaking and crunching around. Funny cuz it wasn't uncomfortable just super annoying. Definitely needs repair.
Excellent 10.0
Pros: Great place to stay.
Cons: Nop
Excellent 10.0
Pros: Price
Cons: Very hard to get to from the Interstate
Excellent 10.0
Pros: All good
Cons: All Good
Good 6.0
Pros: Beds comfortable.
Cons: Pool was very cloudy looking. Hot tub cloudy and not working at the time. Rooms were fair beds were very comfortable.
Good 7.0
Pros: The staff was amazing! Rooms where clean and well kept
Poor 1.0
Pros: Friendly staff
Cons: Very small room..smelly bedsheets...iron board was stinky too...i presses my shirt early in morning for an interview it smelled bad...rooms very small with claustrophobic feel...I️ cud have had a better hotel for the same amount..dissatisfaction
Good 6.0
Pros: Price, location, staff. The new mattresses were outstanding.
Cons: The compressor in the frig made very annoying noice. I unplugged the frig. Also the toilet seat was cracked...and a very sad looking attempt and been made to repair it. This was room 322.
Good 7.0
Pros: Breakfast staff did well.
Good 7.0
Pros: Food
Cons: The furniture was so big it was hard to move around room. The doors and carpet needed updated
Mediocre 3.0
Pros: Friendly staff and clean environment
Cons: They did not give me any warning that the poool and jacuzzi were under renovation, therefore could not use it during my stay. A discount should have been provided because those amenities could not be used. Also, the WiFi was so slow that I turned on data
Good 6.0
Pros: Breakfast was ok. Bed was comfortable.
Cons: Pictures on the internet were NOTHING like the real thing. Room was extremely small.
Good 6.0
Pros: Breakfast, staff was friendly and helpful
Cons: The hotel needs some upkeep. Rust in bathrooms, walls dirty outside elevators, stains on furniture...
Good 6.2
Cons: Well worn rooms. Had to change rooms because of broken stuff like the TV. Staff was great though.
Okay 5.0
Cons: Wheelchair room was very small and difficult to move around in with the wheelchair. We were not impressed at all.
Poor 1.0
Pros: Nothing really.
Cons: When checked in our room was so small, ac didn't really cool off the room and asked for extra pillows had to ask twice. I have stayed at holiday Inn before in other locations and was treated better and had better accommodations.
Good 7.0
Pros: The staff was outstanding and breakfast was good. Beds were comfortable.
Cons: There were several things in need of replacement/repair. The chair and bench in my room were either dirty or stained, there was hair on the bathroom floor, stains on the hallway carpet, etc.
Excellent 8.0
Cons: The bed was very uncomfortable.
Holiday Inn Express Wilkes Barre East - Wilkes-Barre
Rated no. 10
7.4
Good 7.4
Based on 399 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.9
Facilities
7.5
Location
7.9
Overall
7.3
Overall 7.3 Good
Based on 347 reviews
Cleanliness
7.8
Comfort
7.9
Facilities
7.5
Location
7.9
Overall
7.3
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
8.0
Overall
9.0
Cleanliness
7.4
Comfort
7.5
Location
7.6
Services
6.8
Staff
7.6
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Staff
9.0
Cleanliness
7.4
Comfort
7.9
Facilities
7.4
Location
7.9
Overall
7.3
Cleanliness
7.9
Comfort
7.9
Location
7.8
Services
7.5
Staff
7.9
Cleanliness
7.7
Comfort
7.9
Facilities
7.0
Location
7.9
Overall
7.5
Cleanliness
8.1
Comfort
8.3
Facilities
7.0
Location
8.2
Overall
6.6
Cleanliness
8.1
Comfort
8.1
Location
8.1
Services
7.5
Staff
8.3

Okay 4.0
Cons: It felt old and dingy. Room had old smoke smell, no mattress protector or encasement, sheet was stained. Decor colors were rusty orange & tobacco smoke yellow, felt depressing. Bathroom was so small the door missed the the toilet by 1/4"
Excellent 9.0
Pros: Most things were in good repair. I liked the soap dispensers in the shower. Lighting was really nice. Liked the area carpet a lot.
Cons: I was afraid the shower curtain rod was going to fall down on me because it was very loose in the wall. Also the AC was on high & I could not shut it off. I had to pull the plug out of the wall to reset it. Called maintenance man to check it. There was about 4 inches of ice in the freezer!!
Excellent 10.0
Pros: everything was excellent
Cons: i like everything
Excellent 9.0
Pros: beds were fantastic
Cons: no breakfast
Okay 5.0
Pros: Location is great! Pool and hot tub was a great bonus! The kids loved it! We were here two nights before and that room was very clean and large. The staff! They are helpful and friendly. Why we came back for another night! Dining/ community area clean and very inviting.
Cons: The room on Sunday into Monday was awkwardly small and the fridge looks like it went thru the ringer. We got in late last night and the tv had no volume and only played one channel. The Mariot BonVoy channel. My goodness. Also, the tub in the room needs to be fixed, it leaks and you can hear it all night long. Breakfast was disappointing. I understand with the pandemic but there's got to be better options! Disappointed this time around.
Mediocre 3.0
Pros: close to highway
Cons: rooms smelled horrible. first room we got smelled like an ashtray so we moved and it was no better.
Okay 5.0
Cons: Sheets were old and rough. Pillow itself had what looked like a blood stain. Bathroom was very small. If someone opened the door while you were using facility you would be hit by the door. The hotel is old and in need of updating. Resturant was closed!
Excellent 10.0
Pros: Clean and comfortable
Okay 4.0
Pros: The location was perfect for getting right back onto the highway.
Cons: The bed had crumbs in it, pillows and bed were not comfortable. Doors were slamming all night and people were running in the halls.
Mediocre 2.0
Pros: N/A
Cons: Smell of mold on third floor Evidence of mold on hotel room ceiling Refrigerator missing in room Phone does not work Dirty carpet flooring Bathroom sink clogged Toilet produces loud hissing noise after use Loud staff and patrons in hallway
Okay 5.0
Pros: Staff were great and bed was comfortable
Cons: Mold in bathroom, and throughout room. Nothing left at breakfast at 9 am , was supposed to be until 10 am. Tables were old and peeling as well as bench cushions peealing. Not what was expected for a Sheraton.
Good 7.9
We chose this hotel for easy access back to the highway and for the price.
Good 7.0
Pros: Location.
Cons: NA.
Good 6.0
Pros: Located conveniently next to the highway, comfortable bed, relatively clean.
Cons: Greeted unprofessionally by staff at check-in, and they seemed confused about how to properly take my deposit for my room. Some room fixtures were loose and water did not get hot enough for a comfortable shower. My room next to staff lounge was noisy.
Mediocre 3.0
Pros: Nothing
Cons: Bathroom had hair all over it Carpet had crumbs all over it Room had a funny smell The coffee station was full of garbage and spilled coffee, trash overflowing
Poor 1.0
Pros: NOTHING!!!!!!! Poor location. Signs in the parking lot warning about theft, strange people hanging around the entrance to the hotel. We didn't stay because I was afraid for our safety. We did not receive a refund.
Cons: Yes, everything. It did not look safe. We went to five other hotels in the area before we found another hotel. The other hotels confirmed that the Four Points Sheraton, Scranton was in a bad part of town and that "crazy things happen there".
Excellent 8.0
Cons: Restaurant and lounge onsite remains closed
Excellent 10.0
Pros: Closeness to I-81 and a grocery store.
Cons: No.
Good 6.0
Pros: Keys didn¿t work and had to have help.
Cons: Need new key passes. Missing the pool and restaurant because of covid.
Okay 4.0
Pros: Location and Clean
Cons: When I got there they told me they had no more King rooms left even though that is what i reserved. Other guests were screaming in the AM and slamming doors.
Okay 5.0
Pros: Fast check in
Cons: Auto charged my debit card on check out for incidentals we didn¿t use. Tied up $45 for a week that couldn¿t be used. Why do we get charged for things we didn¿t use and then have to wait up to a week to get the money back??
Mediocre 2.0
Pros: Spacious room
Cons: 2 mice found in room, smelled like smoke
Excellent 9.0
Pros: close to interstate, great beds/pillows
Cons: sorry no bar/restaurant etc due to COVID
Excellent 10.0
Pros: Close to everything....walking distance
Cons: 0
Excellent 8.0
Pros: Simple
Excellent 10.0
Pros: Convienent
Cons: The rooms was small and outdated for the times.
Excellent 10.0
Pros: It was clean and great location
Cons: Restaurant was not open
Excellent 10.0
Pros: location
Cons: breakfast to go
Okay 5.0
Pros: Staff was friendly and I was able to use the fitness center without having to wait.
Cons: My son and I were greatly disappointed about the pool being closed. If I would have realized sooner we would have to access to the pool I would have booked with a different hotel.
Good 7.0
Pros: Location was convenient
Cons: Lobby mask policy should be removed - just annoying - also, you shouldn't make employees with COPD wear masks, not cool at all to mess with someone's breathing. AC in gym was broken.
Okay 4.0
Pros: It was very inexpensive
Cons: Outside maintenance needs to occur. I saw a spider web in the lobby. The refridgerator in my room was not cleaned out.
Good 6.0
Pros: We enjoyed the location the best, as it was close to everywhere we needed and wanted to go for the duration of our stay.
Cons: We really did not enjoy the bathroom in our room at all; It was very small and cramped for two people. The actual shower refused to get hot unless you kept it running for 10-15 minutes which was really disappointing and inconvenient.
Poor 1.0
Pros: Nothing.
Cons: Not as described. There is no way this is a 3 star hotel. It was seedy, extremely dated, dark, and just very unpleasant. I was so uncomfortable I left and checked into a more expensive hotel. Ugh.
Poor 1.0
Pros: You could walk a couple of different places to eat.
Cons: This Hotel was the absolute worst Four Points I've ever been to. The first room they gave me had lights that didn't work and a toilet already clogged with soiled toilet paper, then the remote control didn't work. Changed rooms, just as bad. Stay away!
Mediocre 2.0
Pros: Location
Cons: Not clean. Room was smelly and i couldn’t sleep.
Mediocre 3.0
Pros: Nothing
Cons: The mildew and mold effected my breathing. Had to turn on the air conditioning to 68 degrees
Good 7.0
Cons: Renovation of lobby was great. Rooms, not as much.
Okay 5.0
Pros: location
Cons: dated, no second chair in the room to eat dinner or relax / Said that the pool was closed. Upon arrival it was open but now we didn't pack our suits . Beds were a little uncomfortable.
Good 7.0
Pros: Decent overall.
Cons: I don't like that they have soap and shampoo dispensers in the shower rather than sealed individual bottles. The tops open right up so anyone can tamper with it.
Good 6.0
Pros: Great location
Cons: room had a smell of cigarette smoke
Poor 1.0
Pros: That we didn't end up staying there
Cons: Not having the pre-paid rooms available.
Good 7.0
Pros: Location- right off the highway and conveniently located to start again the next morning. Having the internet was great and room was clean.
Cons: Noisy. Placed by the elevator. Heard it all night and guests that checked in later that night running through the halls and talking.
Mediocre 3.0
Cons: First room we received was dirty, bath was clogged in 2nd room. Even 2nd room was a little run down...
Good 7.0
Pros: The hotel itself was nice enough. I wish they offered room service. It would save alot of trouble on my part.
Cons: When we got there we were told the pool was closed because the city was having water issues, but the rest of the water was fine. We were told that the pool would be open in the morning, but it didn't. I would have stayed at a different hotel had i known.
Okay 4.0
Pros: The lobby was modern looking and relaxing. The pool looked nice but I did not use.
Cons: The food was terrible. Chicken was undercooked and only one person manning the bar/restaurant, who disappeared when we were trying to receive our check. The bed in room was very hard, bathroom tiles had mold, and shower did not produce enough hot water. It was also loud location, even though our room was not facing the main road.
Okay 5.0
Pros: Location
Cons: Food
Mediocre 2.0
Pros: The bed was comfortable and the front desk staff member who checked us in was super friendly and professional.
Cons: Our room was disgusting, complete with toenail clippings all over the floor and a bathroom that was disgusting. We will never stay in this hotel again and you should avoid staying here, too.
Excellent 10.0
Pros: Huge pancakes, my kids liked it. I had scrambled eggs a tomato. Yum.
Cons: It was wonderful.
Okay 5.0
Pros: Close to highway.
Cons: Room had no shampoo, soap etc. All dispensers in shower were empty. Tiny minifridge, no microwave (although listed in amenities). Staff advised a microwave had to be reserved ahead. Room ice cold on arrival.
Excellent 9.7
Pros: Very friendly and helpful staff. Very good food. Great value.
Cons: Difficult to get the room key to work.
Excellent 8.5
Pros: For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging.
Cons: There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
Excellent 9.7
Pros: Nice clean room. I had a very comfortable stay.
Cons: The hotel walls are quite thin. Could hear a good bit of hall noise.
Excellent 8.5
Pros: Rooms were clean, I give amenities a 9
Cons: Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
Mediocre 2.0
Pros: Nothing
Cons: I was told my room was not available when I went to check in at 11pm.
Good 6.0
Pros: Friendly staff.
Cons: Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Good 7.4
Pros: Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81.
Cons: Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
Excellent 10.0
Pros: We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Four Points by Sheraton Scranton - Scranton
Rated no. 11
7.3
Good 7.3
Based on 347 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.4
Facilities
7.2
Food
0.0
Location
7.9
Overall 7.1 Good
Based on 906 reviews
Cleanliness
7.5
Comfort
7.4
Facilities
7.2
Food
0.0
Location
7.9
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.2
Comfort
7.0
Location
7.7
Services
6.8
Staff
7.5
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.5
Comfort
6.0
Facilities
7.3
Food
0.0
Location
8.5
Cleanliness
7.6
Comfort
7.5
Location
8.0
Services
7.1
Staff
7.8
Cleanliness
7.2
Comfort
7.2
Location
7.9
Services
6.8
Staff
7.3
Cleanliness
7.8
Comfort
7.7
Facilities
7.2
Location
8.0
Overall
7.3
Cleanliness
7.7
Comfort
7.7
Location
8.1
Services
7.7
Staff
8.0

Okay 4.0
Cons: I checked in and went to check the room I was given 337 and the tub had stains which looked like mold, that was doable, but it was swastikas painted on the entrance way to the room,that had me very concerned for not just me but all the other visitors, I have never had an issue like these and I come here very often, not sure how the staff did not see this, but I wasn’t as comfortable as I normally am.
Mediocre 3.0
Pros: I like everything except the woman who checked me in she was rude and inconsiderate
Cons: I didn't like the woman who checked me in she was rude and inconsiderate and refused to let us use a restroom because our room wasn't ready
Okay 5.0
Cons: I didn¿t like that the tub didn¿t have a grip on it. I slipped and fell
Okay 4.0
Pros: It was clean
Cons: The noise of others ALL NIGHT!!I I couldn't rest .people were talking bumping around above ,fussing outside and in and out of their car it was miserable.
Excellent 10.0
Pros: close to venue
Cons: nothing
Good 7.0
Pros: Had no breakfast
Cons: The fact my husband couldn't check us in, just because I made the reservation. I had to get out in the rain to go show my license. Ridiculous!!!
Excellent 10.0
Pros: clean good value
Cons: beds a little too firm and pillows pretty flat
Okay 4.0
Pros: None available
Cons: I am a senior woman travelling alone and was put on the ground floor at back of the Building. I did not feel safe. To be fair I arrived at night and everything looks bleaker in the dark.
Poor 1.0
Cons: The main lobby was closed. There were numerous people outside their rooms that were no doubt sizing us up to the point we didn¿t feel safe enough to even check in. We left the property immediately and found another hotel.
Mediocre 2.8
I selected this hotel because the price was low and photos online looked good. The location was dark and was more a motel. The room I received smelled of smoke and had burn marks in the comforter and on the side tables of the bed. The bathroom toilet and shower head had holes in walls. I didn’t feel very safe as the hotel didn’t have a corridor had its own entrance. It did have a small fridge and microwave which is nice. I wouldn’t select this stay again.
Okay 4.0
Pros: location
Cons: everything was very cheap and there were hair on the pillow cover
Excellent 10.0
Pros:  
Excellent 9.0
Pros: Price
Excellent 10.0
Pros: Price and the fact that it is back off of the main road
Cons: No. Was a good choice
Excellent 8.0
Pros: Affordable
Cons: No fridge in room. Cleaning person did not wait until checkout & attempted to enter room while I was showering.
Poor 1.0
Cons: The room smelled like smoke(smoke free room),the bathroom was tiny.damages from other guest never fixed. Other guest screaming and fighting in middle of night waking us up bedding stained. Just discusting
Mediocre 2.0
Pros: Location was convenient to where we were visiting
Cons: Staff was unfriendly and unwilling to help when challenges arise in check in. Rooms not clean-linens stained
Poor 1.0
Pros: We didn¿t like the hotel, you can¿t have anyone visit, and because of the pet policy our allergies were acting up.
Cons: Right when we got there and ran the shower the shower drain was clogged and there was fur hair all over the rug, old stains on the walls and black mold on the ceiling of the bathroom, for the money we could have had a better stay else where
Poor 1.0
Cons: I asked for a non-smoking room, the room had an overwhelming smell of smoke and an over-use of cleaning products to cover it up. It was disgusting...
Poor 1.0
Pros: There was a bed to sleep on and a shower to bathe in.
Cons: It could use a scrubbing. The cleaning staff is very rude.They come knocking on your door the minute you're supposed to be checked out harassing you as you're carrying your luggage out. Supposedly they get in trouble for time restrictions to clean.
Poor 1.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: Great value
Good 7.0
Pros: Convenient
Cons: No fridge or microwave
Poor 1.0
Pros: Room was dirty and smell awful we didnt complain because we were to exhaust to change rooms
Good 6.0
Pros: It¿s was an average experience
Cons: They charge a 100 deposit if I knew this before hand I¿d went somewhere else
Excellent 10.0
Pros: The was amazing..
Poor 1.0
Pros: The location and view.
Cons: On my second night i seen a cockroach and I recorded it. I will never be staying there again.
Okay 4.0
Pros: It wasn¿t as dirty as I would have expected from a Motel
Cons: It was a Motel, rooms accessible from the outside. People yelling outside at all hours. Tiny room
Poor 1.0
Pros: Nothing
Cons: Staff is rude.
Excellent 8.0
Pros: It was quiet and I could rest.
Cons: I would have liked a refrigerator or microwave but I am not going to complain because everything else was good.
Poor 1.0
Pros: Night staff and after noon staff is very pleasant. Morning staff she can't handle communication outside of her race. But as the person I am after discovering my card was being double booked I apologized completely would say she can't handle complaints.
Cons: Majority of the staff are ok except for one.
Excellent 10.0
Pros: It was super clean.quiet relaxing.has microwave and fridge in room.would be nice to add coffee pots to rooms but there was coffee in lobby.i definitely would reccomend and stay again.i saw there was alot of bad reviews and i just dont see how.
Cons: No i enjoyed it.
Excellent 10.0
Pros: The view and quietness
Cons: Not really
Excellent 8.8
Convenient ice machine would have been nice.
Good 6.0
Pros: Clean, quiet, has grill.
Cons: Lots of smokers (outside motel).
Excellent 8.0
Pros: Cleanliness and extra precautions due to Covid-19 pandemic
Okay 5.0
Pros: It's a motel
Cons: NM
Good 7.0
Pros: Price was one of the cheapest in the area, while still maintaining a pleasant room experience.
Cons: Surrounding guests were noisy at early hours of the morning.
Excellent 10.0
Pros: Convenient and the cost. AND it was clean!
Cons: No breakfast but for price I guess it should be expected.
Mediocre 3.0
Pros: Given the price and star rating hotel itself mediocre.
Cons: People congregated out side and were loud all night. During the first night staff checked someone else into my room after i was already checked in. I was beyond livid when the guests walked into my room a 11pm and woke me up. Will not stay here again.
Mediocre 3.0
Pros: The location was the only thing I liked about this motel.
Cons: The price was jacked up because of some music festival that I was not even attending. Also, the door of the room did not close properly and leaked air, and there was mold on the ceiling of the bathroom. Gross.
Okay 5.0
Pros: The location of the hotel was convenient to local highways.
Cons: Despite being a non-smoking room, the first room we were given had clearly been a smoking room recently. We asked to switch rooms and we were sent to a different room which also smelled of smoke. We were told there were no other rooms. I got sick...
Good 6.0
Pros: friendly staff, clean room
Cons: no blowdryer in the room, I had a room next to the stairs and it was noisy until about 10:30pm with other guests hanging out there.
Mediocre 3.0
Pros: Location
Cons: No working safe , security door lock broken and would not give a different room. Two night stay and no housekeeping completed after the first day . Needed to call front desk and beg for housekeeping.
Okay 5.0
Pros: The room was a cheap overnight stay. The room was just barely warm enough; no heat control available inside. The room was clean and safe for an overnight stay.
Cons: No micro wave or coffee pot. Packed ice in a 4 foot patch of ground directly behind my parked car was a definite safety hazard. There was no way around it, if one had to get a bag from the trunk of your car. Lawsuits must be rampant.
Excellent 8.0
Pros: Quite comfortable
Cons: N/a
Good 6.0
Pros: Elevator
Cons: Extremely noisy air conditioner
Excellent 8.0
Pros: Location
Cons: No being able to fix a cup of coffee in the morning.
Excellent 8.2
Pros: Staff was courteous. The wi-fi worked well, though the desk was a little small. It was comfortable for a reasonable price.
Good 7.4
Pros: It is in a good location right off the highway. The staff were very friendly.
Cons: There were small repair issues that could be addressed. The door to the room was finicky, and the HVAC unit had the distinct odor of mouse urine coming from it when I turned the fan on. The wifi also didn't work very well in my room. But, for a relatively inexpensive motel, these were not huge issues.
Excellent 9.4
Pros: All I could want from a $70 hotel room.
Excellent 8.3
Pros: Value for price.
Cons: Other people staying were loud, late at night.
Red Roof Inn Wilkes-Barre Arena - Wilkes-Barre
Rated no. 12
7.1
Good 7.1
Based on 906 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.8
Location
8.2
Overall
10.0
Services
7.7
Overall 7.1 Good
Based on 313 reviews
Cleanliness
7.7
Comfort
7.8
Location
8.2
Overall
10.0
Services
7.7
Cleanliness
7.0
Comfort
7.2
Location
7.6
Services
6.9
Staff
7.9
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.1
Comfort
8.1
Location
8.4
Services
8.1
Staff
8.8
Cleanliness
7.3
Comfort
7.5
Location
8.3
Services
7.5
Staff
8.7
Cleanliness
7.7
Comfort
7.9
Location
8.5
Services
7.7
Staff
8.4
Cleanliness
7.6
Comfort
8.0
Location
8.6
Services
7.9
Staff
8.6

Poor 1.0
Cons: They had bugs, dirty running water, and the bath tub was stopped up
Poor 1.0
Cons: Long pieces of black hair on bathroom floor, bathroom countertop and towel. Multiple attempts to contact manager No returned call from Trent.
Excellent 10.0
Pros: Great staff very friendly Not a bunch of noise. Very clean and convenient location to everything. My absolutely favorite hotel ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿
Cons: The only thing I didn¿t like was that I had to leave my vacation and go back to reality. ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿
Excellent 9.0
Pros: The staff was very nice
Mediocre 2.0
Pros: Nothing.
Cons: Seems like this hotel is letting homeless people live there. And they was outside and in the hallway making loud noise and had no regards to the other guests. I was on a business trip I was unable to get sleep. Will not recommend this place. P.S breakfast was coffee and a granola bar.
Okay 5.0
Pros: The location was great, we were in town for a concert at Montage Mountain in Scranton and it was only a 20 minute drive. great location for the price. The staff was very friendly. They charged us twice in error but quickly corrected this and the refund was issued within 2 days. I made note with the office staff that upon arrival our hair dryer was hanging off the wall and provided them with photo proof. This did not interrupt our stay in any way as we were only there for a night and didn't need use for the dryer. The room was updated with nice bedding, hardwood floors and a nice kitchen set up.
Cons: The walls are VERY thin. The entire night we heard people across the hall screaming, a loud dog barking constantly and we woke up to very loud XXX neighbors in the adjoining room next to us. Due to being an extended stay it appeared many people live there full time. There were a few sketchy characters outside and a lot of BBQ/Dinner trash taking over the pavilion in the back of the hotel which made it look very trashy. Also, the bed is very soft, if you need a more firm bet these will not work for you.
Poor 1.0
Cons: I was checked into a dirty room. They had no other room to put me in. Woke up to roaches in the room, again, nothing they can do.
Poor 1.0
Pros: Nothing
Cons: Bad location. Google map wrong. Filthy throughout including room. Refrigerator leaked water on floor. Garbage disposal broken. Not suitable for habitation unless you’re used to unsanitary living conditions. Every surface sticky. Carpet black with grime. I could go on.
Excellent 8.0
Pros: Clean room, comfortable bed, quiet and convenient location
Cons: It's an extended stay hotel, but the kitchenette was not furnished and only the bath worked, not the shower. It wasn't a problem for me, but other travelers would be disappointed.
Okay 5.0
Cons: no coffee, cooking utensils,the smell
Good 6.0
Pros: It was priced right. The hotel staff was very friendly. The hotel had a kitchen in the room if you needed it.
Cons: The room had roaches! The road to get up to the hotel has a VERY DEEP POT HOLE, the trees need to be trimmed back so you can see around the winding road
Excellent 10.0
Pros: Clean and friendly staff
Good 6.0
Pros: The kitchen and easy staying
Cons: Dirty towels on floor in bathroom.
Okay 4.0
Pros: Convenience to where I wanted to be.
Cons: Say what looked like a person doing crack in the parking lot. Not what I was expecting to witness with my 17yr old son.
Good 6.0
Pros: It was close to the casino.
Cons: I would periodically smell cigarette smoke and bed was not comfortable.
Excellent 10.0
Pros: Staff was nice and understanding
Cons: No not at all
Poor 1.0
Pros: Literally nothing.
Cons: The room was dirty and smelled like smoke. The fire company had to come out one morning because someone set the fire alarms off and it was so loud early in the morning.
Excellent 8.0
Pros: It’s nice clean and there helpful here
Cons: Nope
Good 7.0
Pros: Staff is good and understanding and I was there for a few days and they don’t bug u and knock on ur door all the time also if u need anything u let them no and they get it for u I like it there
Poor 1.0
Cons: They told us that they will provide all three rooms together and they gave us smoke smell rooms and all separate rooms. They have inferior quality rooms. Will never go there.
Mediocre 2.0
Pros: The full size refrigerator and stove.
Cons: Room was not cleaned before I arrived. There was hair in the tub and sink. Also had to do all of the housekeeping work while I was there. Had to take my own trash out, get my own linens and sweep my own floor. Wipe and disinfect my own tub and sink.
Excellent 10.0
nice clean and affordable place, very close to mohegan sun. perfect for inexpensive stays, nice staff and clean rooms
Mediocre 3.0
Cons: Below average service. As basic as you get if not below. No in room movies. $5.99 charge to stream netflix to TV. Found a razor blade under the bed. No itsnsils or coffee machine in room.
Excellent 9.0
Pros: Cleanliness kitchen
Cons: Tv
Okay 4.0
Pros: Location to highwas if needed.
Cons: Dark, dingy rooms. Smelled. Needs updating.
Good 7.0
Pros: Price and location
Excellent 8.0
Pros: Very clean and nice location
Cons: The hotel was great, there was just a slight smell in the halls but nothing that would prevent me from going back.
Okay 5.0
Pros: reasonable price close to destination
Cons: Had a kitchen bur you had to ask for dishes, pots and pans, even the standard coffee pot. Breakfast was coffee, inst oatmeal packets and granola bars.
Okay 4.0
Pros: It had a bed.
Cons: It was supposed to be a queen bed, instead they gave us two fulls. The room was filthy.
Good 6.0
Pros: The representative gave precise instructions on how to turn the shower on even though it leaked; she sent additional towels promptly.
Good 6.0
Pros: Price, easy to find.
Cons: Two star at best and that might be generous in overall cleanliness and quality of accommodations.
Excellent 10.0
Pros: I liked everything about it
Excellent 8.0
Pros: It's conveniently located
Cons: It's showing it's age, a little extra time could be spent on housekeeping. (Dust and such in corners, next to tables, etc).
Excellent 10.0
Pros: Everything was great.
Cons: Staff was very accommodating
Good 7.0
Cons: I expected a bteakfast
Good 6.0
Pros: Close to the casino
Cons: Shady
Poor 1.0
Pros: Nothing
Cons: This place is terrible. My non smoking room smelled like smoke, i found a shopping bag full of empty beer bottles and cans. I found a open soda can under the bed.
Okay 5.0
Pros: Location.
Cons: We chose this hotel because of "breakfast included", but packaged muffins and powdered creamer can't be passed off as breakfast. Bathroom was grimy in the corners. I'd rate it 2 stars max, but it is not worthy of 2.5 stars. Will not stay here again.
Good 7.0
Pros: It was easy access to the highway. Yet difficult to find. We needed to call for more specific directions. It was clean and comfortable. I liked having a small kitchenette in the room.
Cons: It was difficult to turn on and off the lights when in bed. No light switches one side of the bed. The bed was very close to the wall which made it difficult to get in or out on that side.
Mediocre 2.0
Cons: It was awful. The breakfast was a granola bar. The fully equipped kitchen had nothing. I was told to buy my own sponge and dish soap and that if I wanted a coffee cup, I should go to the breakfast room and take a paper cup from there.
Okay 5.0
Pros: The location was good, and the price wasn't bad for the type of hotel.
Cons: The sheets were dirty, and clearly not changed after the previous guest left. The bathroom wasn't fully cleaned, lots of dust behind the door, hair dryer was dirty, and the top of the fridge hadn't been cleaned in what seems like months.
Mediocre 3.0
Pros: The staff
Cons: I didn't feel like the room was clean enough. The blanket on my bed was covered with dog hair. They changed all the bedding but I was too tired to complain about anything else. Frig was dirty, bathtub so badly stained I didn't shower.
Poor 1.0
Pros: Location
Cons: We arrived at 11:30 at night and the room door and Windows were open. Apparently this was done to try and air it out. The room smelled like R.J. Reynolds had a cigarette convention in it. Horrible stench and overall filthy condition. We didnt stay.
Poor 1.0
Cons: Staff was disorganized. My friend and I were harassed by another guest and did not feel safe.
Poor 1.0
Pros: Nothing.
Cons: It was absolutely disgusting. Dirty, smelled like urine, floor filthy and unvaccumed in room. Bathroom gross. Moldy shower curtain.Pretty sure there were bed bugs, based on the bites I have. DO NOT STAY HERE. I felt deceived by the reviews in this hotel.
Okay 4.0
Pros: The staff was nice.
Cons: That when I booked this hotel I had 3 people 2 beds when it was paid for I was told I that I was not quarenteed two beds I had to wait until that day to see if I can get what I needed
Mediocre 2.0
Pros: The staff that tried.
Cons: I wonder if the room was cleaned before we occupied it. There was hair in the BR and dirty used straws on the floor and cabinets.
Poor 1.0
Pros: nice location
Cons: No breakfast available over my two day stay. I booked this hotel because of services offered. Internet was not working when i arrived until next morning
Okay 5.0
Cons: They need to vacuum the hallway floors.
Poor 1.0
Pros: Was close to restaurents and shopping mall
Cons: Had cockroaches in room our belongings got stolen from our room when we were out
Mediocre 3.0
Pros: The staff wasn't bad.
Cons: The beds were to small,the breakfast was crappy. This hotel is ok for someone who is doing business but I wouldn't recommend it for a family. I hated I was ready to go got a instant attitude,the "queen size" bed was a full size
Mediocre 3.0
Pros: Gazebo by pet walk.
Cons: We were hit with a 26.50 dog fee after Check in. I think this is high considering the quality of the hotel. The bathroom was filthy and the beds are not very comfortable. Very unsatisfactory grab and go breakfast.
Mediocre 3.0
Pros: nothing
Cons: This is a poor comparison to a Holiday Inn Express. They are not in the same league. Disappointed.
Okay 5.0
Pros: The location / price / room amenities
Cons: The front desk staff told us because this particular hotel did not have a fitness room, guests could use the fitness facility in the adjacent hotel. When my wife tried to do this, the staff at the neighboring hotel said "They never heard of this" !
Poor 1.0
Cons: Awful smell of smoke in a non smoking room. Reserved a room with a queen and got a room with a double or full.
Mediocre 2.0
Pros: I liked the fact there was a kitchen
Cons: I have little children We were called by the front desk and was told to keep my kids sitting still and to remain quite I have. A newborn a 3 year old and a 6 year old They were acting as children would in ahotel It was uncomfortable and we left
Mediocre 3.0
Pros: The location of hotel. It's near many fun places
Cons: Cleanliness was low level. there was smell of smoke in smoke-free room. Bathroom not clean enough
Extended Stay America Suites - Wilkes-Barre - Hwy 315 - Wilkes-Barre
Rated no. 13
7.1
Good 7.1
Based on 313 reviews
Details
Reviews

Cleanliness
7.1
Comfort
7.0
Facilities
4.0
Location
8.0
Overall
6.0
Overall 6.7 Good
Based on 238 reviews
Cleanliness
7.1
Comfort
7.0
Facilities
4.0
Location
8.0
Overall
6.0
Cleanliness
6.4
Comfort
6.8
Location
7.5
Services
6.4
Staff
6.4
Cleanliness
8.0
Comfort
4.0
Facilities
4.0
Location
8.0
Overall
6.0
Cleanliness
6.9
Comfort
6.9
Location
8.0
Services
6.8
Staff
7.1
Cleanliness
7.9
Comfort
7.4
Location
7.9
Services
6.8
Staff
7.5
Cleanliness
7.7
Comfort
7.4
Location
8.5
Services
7.3
Staff
7.5
Cleanliness
8.1
Comfort
7.9
Location
8.9
Services
8.1
Staff
7.9

Poor 1.0
Cons: Room was filthy
Excellent 8.0
Pros: Convenience to my travel and to my destination.
Cons: I wish there was coffee available in some fashion...a little single cup machine in the room or a pot in the lobby. That's all I didn't like.
Excellent 10.0
Pros: The room was cozy and clean.
Poor 1.0
Pros: Convenient location.
Cons: It was pretty bad, it’s hard to find a good thing to say about it. The hotel smells of weed, there was Nobody around to check us in so we had to wait. The Floors, especially the bathroom were beyond dirty. The walls are paper thing and footsteps kept us awake all night. When we finally did fall asleep a couple was fighting right next to our room. We ended up packing our bags and leaving in the middle Of the night. We attempted to call the front desk multiple times but nobody was there.
Poor 1.0
Cons: I wouldn’t recommend this hotel to anyone who doesn’t like cockroaches!!!!! I have never been so disgusted!!!!!! We actually left a light on through the night so it would hopefully keep them away..
Good 6.0
Pros: This was extremely close to where we needed to be for work, near shopping centers + restaurants.
Cons: Bare bones for an extended stay... this is NOT ideal if you're staying for one night. Only 2 pillows on the bed, this "hotel" is more of a glorified college dorm. There are no creature comforts you would expect such as a coffee maker, soaps / lotions in the bathroom or even a 24 hour front desk. Overall it was clean and a place to stay for the night in a safe part of town, but treat this stay as you would a camping trip - they only provide the bare bones.
Woodspring Suites Wilkes-Barre - Wilkes-Barre
Rated no. 14
6.7
Good 6.7
Based on 238 reviews
Details
Reviews

Cleanliness
5.0
Comfort
5.2
Facilities
3.3
Location
6.6
Services
4.6
Overall 4.1 Okay
Based on 5 reviews
Cleanliness
5.0
Comfort
5.2
Facilities
3.3
Location
6.6
Services
4.6
Cleanliness
6.0
Comfort
6.0
Facilities
2.0
Location
6.0
Staff
8.0
Cleanliness
4.3
Comfort
4.8
Location
5.7
Services
4.0
Staff
5.2
Cleanliness
4.9
Comfort
5.4
Location
6.7
Services
4.6
Staff
5.9
Cleanliness
5.3
Comfort
5.3
Facilities
6.0
Location
6.6
Services
5.0
Cleanliness
5.5
Comfort
5.3
Facilities
2.0
Location
7.1
Services
5.0
Cleanliness
4.9
Comfort
4.9
Location
6.3
Services
4.6
Staff
5.0

Okay 4.0
Pros: Location close to attractions, parking free, walked everywhere. The night was quiet.
Cons: tv was so fuzzy it was unwatchable, mirror was totally smeared, Reported tv, someone came said needs new cable cord. Last I heard.
Poor 1.0
Pros: I did not enjoy my stay. It was not clean. Rooms are non smoking but it smells like stale smoke. The bathroom had mold-even on the shower curtain. The carpeting in the room felt thick and moldy. No microwave. No fridge. The tv didnt pick up many channels on their stolen directtv service. Some rooms had broken windows. There was an old noodle stuck on the wall by the bed. Also a strange white dried substance was on the side of the night table. I dont know how this place is up and running. Not sure how they pass inspection. No breakfast or coffee(but id pass on that anyway). Even the lobby had am awful smell. I would NEVER stay here again. Definitely not work the money.
Cons: Dirty and uncomfortable.
Okay 5.0
Pros: It was close to the restaurant I had reservations at and there was gas stations close by, too. Water pressure we good in shower & hot. Front desk clerk was so nice, she explained what was around town, the WiFi information & room location. She was amazing.
Cons: It was so dirty, I brought my own Lysol spray & wipes. Towels are an extra fee, so we ran to nearest Family Dollar and bought our own. Cigarette butts, burn holes everywhere, dirty toilet, tv was broken, people who were next door were so loud all night yelling and fighting. It served my purpose for my trip, but will most likely not stay here every again in the future.
Poor 1.0
Pros: nothing
Cons: in a word it was disgusting
Poor 1.0
Pros: Nothing
Cons: Dirtiest place ever. Rained in our room. They wouldn't even give us at least half my money back. Do not stay at this filthy hotel.
Mediocre 3.0
Pros: I did t like the property at all
Cons: Everything it was nasty
Excellent 10.0
Pros: Everything
Mediocre 2.0
Pros: The only thing good about this place3 is that it was available.
Cons: Many: not very clean, front desk was not helpful, the pool was beyond disgusting (there was a used pregnancy test in it). I will never stay here again.
Okay 5.0
Pros: The location was in close proximity to the event for why I was traveling.
Cons: Not necessarily however, there are a few things to note. 1. Service animals are permitted. Pets w/o service animal paperwork are prohibited. 2. The property is currently under renovations. 3. No fridge in room. 4. There are better options for families
Mediocre 2.0
Pros: Nothing
Cons: Red carpet
Good 6.6
Cons: On the bottom set of outside steps that lead to are second floor room there was human feces and the smell was atrocious !!!
Okay 5.3
Pros: It was located in Scranton.
Cons: Had to ask for the sheets to be changed when first arrived. The came and changed them.
Red Carpet Inn and Suites Scranton - Scranton
Rated no. 15
4.1
Okay 4.1
Based on 5 reviews
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