Overview

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Yuzawa New Otani Hotel

330 Yuzawa-machi, Yuzawa (Niigata), Japan
+81 257 842 191

$303+

Overall guest ratings

8.5/10 Excellent
based on 383 reviews

Review highlights

  • 8.8
  • 8.7
  • 8.7
  • 4.2

Good to know

  • Clean rooms
  • Spacious rooms
  • Friendly service

Nearby

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    About

    The hotel is located at the centre of Yuzawa Onsen. At Yuzawa Onsen, you could feel the different nature of the four seasons.

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    Amenities

    • Internet
    • Gift shop
    • Meeting/Banquet facilities
    • Bicycle hire
    • Skiing
    • Bar/Lounge
    • Air-conditioned
    • Sauna
    • Free parking
    • Storage available
    • Free Wi-Fi
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    based on 383 reviews
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      9.8 "98% were happy with the shuttle service."
      9.4 "Housekeeping was great, according to 94%."
      8.8 "88% said the booking process went smoothly."
    • 8.7 "Breakfast is good."
    • 8.7 "Location is great."
      9.7 "97% thought it was easy to get to the train station."
      8.8 "88% liked the proximity to shopping."
    • 7.9 "High comfort."
      9.0 "90% thought rooms were spacious."
      8.2 "82% liked the big bathroom."
    • 7.2 "Nice rooms."
      7.3 "73% were happy with the bathroom."
      9.0 "90% thought rooms were spacious."
      7.4 "74% said rooms were clean."
      8.9 "Well-maintained, according to 89%."
      7.5 "75% enjoyed the shower."
      8.2 "82% liked the big bathroom."
      8.3 "83% thought the view was good."
    • 4.2 "Internet is poor."
      3.9 "61% said the wifi quality was bad."

    Overall rating

    8.5 Excellent
    based on 61 reviews
    • 8.8 "Location is great."
    • 8.6 "Breakfast is good."
    • 8.5 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.9 "99% were happy with the shuttle service."
    • 8.4 "Very nice wellness & sports facilities."
    • 8.1 "Food is delicious."
    • 5.5 "Vibe was decent."
    • 4.0 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
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    Overall rating

    8.6 Excellent
    based on 199 reviews
    • 8.9 "Breakfast is good."
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
    • 8.5 "Location is great."
      9.8 "98% thought it was easy to get to the train station."
    • 7.1 "Nice rooms."
      7.3 "73% were happy with the bathroom."
      8.8 "88% thought rooms were spacious."
      9.0 "Well-maintained, according to 90%."
      7.1 "71% said rooms were clean."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 4.3 "Internet is poor."
      4.1 "59% said the wifi quality was bad."

    Overall rating

    8.2 Excellent
    based on 122 reviews
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      9.9 "99% were happy with the shuttle service."
    • 8.8 "Location is great."
    • 8.4 "Breakfast is good."
    • 8.4 "Generally very clean."
    • 7.9 "High comfort."
      9.1 "91% thought rooms were spacious."
    • 4.4 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Clean rooms"
    "Spacious rooms"
    "Friendly service"
    data provided by TrustYou

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