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One location in Bavaro
One location in Bavaro
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Reviews
2.0 Poor
Nov 2022
10.0 Wonderful
Oct 2022
8.0 Very Good
May 2021
Cons:
Staff were not very efficient or attentive.2.0 Poor
Mar 2020
Pros:
I didn't like that it was a very misleading experience. I booked through Kayak.com at a price and when I got to Hertz they said that they couldn't give me the value I was offered on the website and charged me double of what I expecting to pay.3.6 Poor
Jan 2020
Pros:
Convenience, dropped it off at a different locationCons:
The insurance we reserved was a joke. It was 10 dollars a day on the Kayak site only to find out when we got to the Hertz facility they wanted to charge more for insurance than the entire car rental price. We had 2 dents on the car that I told the hertz guy about. He saw them and agreed, but didn't add them to the damage sheet! So, at the other end, they are trying to charge us for dents that I have pictures of on my phone! The language barrier was a joke. If I have to pay for damage that was already on the car, I'll be coming back to Hertz for this.4.0 Mediocre
July 2019
Pros:
Honesty upon returnCons:
Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatoryOne location in Bavaro
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Reviews
4.0 Mediocre
Jan 2019
Cons:
confirmation email with return of $200 deposit missing since yesterday2.0 Poor
Apr 2017
Cons:
The car was not ready when we got there and we had to be shuttled to another location to pick it up. I had purchased additional insurance on Expedia that I was then told when I arrived at Budget that that insurance was not valid for Budget nor in the Dominican Republic at all, so then I had to purchase another whole insurance. The person assisting me was rude and argumentative. He had me signing papers without even telling me what I was signing for nor what the price was going to be that I was committing/signing to. When I asked him the price he pitched a big fight and acted very immature and like I was an inconvenience. The car I got had tons and tons of dents all over it so I then had to make sure that they saw every single one so that I did not get scammed even more.2.0 Poor
Apr 2017
Pros:
Going off the path.Cons:
The insurance is high, and you have no choice but to get it. FYI Get it because traffic laws are not enforced it's chaos.6.4 Okay
Feb 2017
Pros:
Car was clean. People helpful.Cons:
That the hidden costs actually result in that the great deal found in internet came out to twice the cost I expected. I have never found the difference to be so huge having rented vehicles in many countries. You need to give clients a more realistic total. It is a very negative surprise to find what the cost really is when you are picking up the car, and you feel helpless to find and alternative solution. You have no alternative but to pay what they want.2.0 Poor
Jan 2017
Pros:
First, if an interpreter who is Dominican had not accompanied me to the counter, this rental agreement could not be executed. The Budget representative's English was poor. Also, The Budget representative would not accept that I have rental car insurance coverage. I would not be allowed to rent a vehicle with out taking out additional insurance . Then the price for the coverage was negotiated with the help of my interpreter. I was asked to sign a blank credit card slip and a full text page written in Spanish. I refused to sign both. All of this occurred on the pick up. The return had its own set of challenges. The experience makes me question renting a vehicle with Budget, through Kayak and/or in Punta Cana again.One location in Bavaro
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Reviews
2.0 Poor
Apr 2024
4.0 Mediocre
Apr 2024
10.0 Wonderful
Mar 2024
2.0 Poor
Feb 2024
4.0 Mediocre
Jan 2024
2.0 Poor
Jan 2024
One location in Bavaro
Filters
Reviews
2.0 Poor
Mar 2023
One location in Bavaro
One location in Bavaro
One location in Bavaro
One location in Bavaro
One location in Bavaro
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