Flights to Punta Cana (PUJ)

Pros: The flight crew was very competent and welcoming.

Cons: The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class.

Pros: The plane was very new and clean; entertainment options and food were very good; it was a good flight.

Cons: At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund.

Pros: The flight was solid and they provided a consistent experience

Cons: Not applicable

Pros: Great entertainment options!

Cons: The seats are still too small. I also wish there were hot options for food.