The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
Everything was the best it could be. Crew found me with pre- ordered food. Excellent experience!
Uncomfortable plastic seats even in premium economy. No free wifi. Even paid wifi was spotty to nonexistent. Bad food. Much worse than economy on foreign carriers like Qantas.
The flight had a delay but I made it to my connection. Flight was smooth overall
Seats were not super comfortable and food was not good at all. If I had a chance I would definitely fly a different airline. Of course they are better than any budget airline, but not by much.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
Great flight. Boarded efficiently. Arrived early at CLT. There was no in flight entertainment on this aircraft. Great crew.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
The plane was comfortable but the crew wasn’t friendly.
I was traveling alone abroad for the first time and the staff was not helpful and rude at times.
They made nearly everyone check their bag because the overhead bins are way too small. Extremely inconvenient
The overhead bins are too small, They served one meal and two snack for a 10hr flight. My meal was missing the butter, cheese and salad dressing everyone else got. The crew were nice and the plane was clean
They lost my bag. ... And I asked them 3 times to 3 different people if my checked bag will maKe it all the way - they all confirmed and at the end it was left at the connection... Bravo
Got home at 3am after deboarding the plane. No compensation offered by American
The seats need better cushioning for a nearly 5-hour flight, it was a bit uncomfortable. I'm glad American has free wi-fi but there were was a bout 30 minutes in the middle of the flight when there was no connection which was frustrating.
Was not able to do a online check-in because the American Airlines system doesn't store our visa or other passport information, allowing us to have a trouble-free check-in. We were forced to have to check-in at the counter which Changes are upgrade status given that we were not able to check in much earlier.
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
On time flight, good communication about boarding, lines didn't form unnecessarily for boarding before their group was announced (kept aisles clear), friendly flight attendants and service
