Guest reviews
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All reviews
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Solo
Overall rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 8.5 "85% thought theservice was very professional ." 8.4 "84% werehappy with the room service ." 7.5 "75% werehappy with the shuttle service ." 9.3 "93% found therestaurant service to be one of the best ." 8.1 "Lovely bar service , according to 81%." 10.0 "100% said therecreation staff was great ." -
8.7 "Location is great."7.2 "
City centre within easy reach , said 72%." 9.1 "91%liked the proximity to shopping ." 9.6 "96%enjoyed the restaurants & bars nearby ." 10.0 "100%appreciated the closeness to the beach ." 10.0 "Good access to the airport , said 100%." 10.0 "100% thoughtparking was inexpensive ." -
6.5 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 6.7 "Only 67% found thebalcony ok ." -
6.5 "Food is average."6.8 "Only 68% were
satisfied with the menu ." 6.6 "Only 66% thought thefish/seafood dishes were good ." 5.6 "Side dishes were satisfying , according to only 56%." -
6.5 "Bar is ok."
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6.4 "Breakfast is mediocre."
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4.1 "Internet is poor."
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3.0 "Horrible vibe."1.1 "89%
criticized the unstylish hotel ."
Overall rating
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8.9 "Location is great."7.4 "
City centre within easy reach , said 74%." 9.3 "93%liked the proximity to shopping ." -
8.3 "Great service."9.1 "91% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." -
6.8 "Food is average."
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6.7 "Bar is ok."
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6.7 "Sufficient wellness & sports facilities."6.6 "For only 66%, the
fitness area was satisfactory ." -
6.5 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 5.5 "Only 55% saidrooms were clean enough ." 6.9 "Only 69% found thebalcony ok ." -
6.3 "Breakfast is mediocre."
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6.2 "Average value."
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3.6 "Internet is poor."2.2 "78% said the
wifi quality was bad ." -
3.0 "Horrible vibe."1.1 "89%
criticized the unstylish hotel ."
Overall rating
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8.8 "Location is great."9.1 "91%
liked the proximity to shopping ." 7.9 "Great parking , according to 79%." -
8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." -
6.8 "Average value."
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6.3 "Sufficient wellness & sports facilities."
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6.3 "Rooms are ok."5.2 "Only 52% said
rooms were clean enough ." 6.1 "Only 61% found thebalcony ok ." 6.9 "69% thought thebathroom was big enough ." -
6.3 "Breakfast is mediocre."
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6.2 "Food is average."
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5.1 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." 5.5 "55% thought thecleanliness of the hotel was average ." -
3.7 "Internet is poor."2.1 "79% said the
wifi quality was bad ." -
3.3 "Vibe wasn't good."1.1 "89%
criticized the unstylish hotel ."
Overall rating
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9.0 "Terrific location."
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8.5 "Great service."
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7.0 "High comfort."8.6 "86% thought
rooms were spacious ." -
6.5 "Rooms are ok."
Overall rating
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8.6 "Great service."9.3 "93% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." -
8.5 "Location is great."7.1 "
City centre within easy reach , said 71%." -
7.2 "High comfort."7.4 "74% said the
beds were comfortable ." 8.1 "81% thoughtrooms were spacious ." -
6.7 "Sufficient wellness & sports facilities."6.6 "For only 66%, the
fitness area was satisfactory ." -
6.6 "Average value."
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6.6 "Rooms are ok."5.8 "Only 58% said
rooms were clean enough ." -
6.5 "Food is average."6.4 "Only 64% were
satisfied with the menu ." -
5.8 "Breakfast is mediocre."
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3.9 "Internet is poor."2.1 "79% said the
wifi quality was bad ." -
2.8 "Horrible vibe."1.3 "87%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.5review from
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
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4.2review from
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
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6.3review from
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
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8.0review from
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
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7.7review from
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
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4.3review from
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
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7.3review from
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
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7.3review from
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
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6.0review from
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
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6.0review from
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
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5.2review from
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
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6.4review from
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
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7.7review from
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
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7.3review from
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
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7.3review from
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
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2.5review from
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
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4.2review from
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
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6.3review from
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
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4.3review from
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
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6.0review from
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
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6.0review from
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
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5.2review from
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
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6.4review from
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
