Overview

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Hotel Hacienda de Castilla

Calle 17 Sm 24 Mza 23, 77500 Cancun, QR, Mexico
+52 998 843 0620

$31+

Overall guest ratings

7.1/10 Good
based on 343 reviews

Review highlights

  • 8.6
  • 7.6
  • 6.5
  • 3.6

Good to know

  • Close to public transport
  • Professional service
  • Friendly service

Nearby

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    About

    Hotel Hacienda de Castilla puts you within a 10-minute drive of La Sagrada Familia Parish and offers an airport shuttle (available on request) for MXN 1000 per room. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool and a bar/lounge are other highlights, and rooms offer LED TVs and room service.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Pool table
    • Designated smoking area
    • Business centre
    • Concierge service
    • Child pool
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    7.1 Good
    based on 343 reviews
    • 8.6 "Great service."
      10.0 "100% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 7.6 "High comfort."
      7.3 "73% said the beds were comfortable."
      8.6 "86% thought rooms were spacious."
      8.5 "85% thought it was pleasantly quiet."
      7.0 "70% were satisfied with the air conditioning."
    • 6.5 "Breakfast is mediocre."
    • 6.3 "Location is acceptable."
    • 5.8 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      5.4 "For only 54%, the bathroom was ok."
      6.2 "Only 62% thought the shower was ok."
      5.0 "For 50%, maintenance was acceptable."
      5.0 "For only 50%, the tv was ok."
    • 3.6 "Ugly beach."
    • 3.2 "Disappointing internet connection."
      3.2 "68% said the wifi quality was bad."
    • 3.0 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
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    Overall rating

    7.2 Good
    based on 164 reviews
    • 9.0 "Excellent value."
    • 8.5 "Great service."
      10.0 "100% found the staff to be very friendly."
    • 7.9 "High comfort."
      8.9 "89% thought rooms were spacious."
    • 6.2 "Location is acceptable."
    • 6.2 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.6 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
    • 3.0 "Disappointing internet connection."
      3.0 "70% said the wifi quality was bad."
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    Overall rating

    7.1 Good
    based on 106 reviews
    • 8.8 "Good value."
    • 8.7 "Great service."
      10.0 "100% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 7.9 "High comfort."
    • 6.6 "Location is acceptable."
    • 6.5 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.0 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."

    Overall rating

    7.0 Good
    based on 72 reviews
    • 8.8 "Great service."
    • 7.6 "High comfort."
      7.3 "73% said the beds were comfortable."
    • 6.7 "Location is acceptable."
    • 6.7 "Average cleanliness."
    • 5.9 "Rooms are ok."
    Good to know
    "Close to public transport"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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