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Hotel Hacienda de Castilla

Calle 17 Sm 24 Mza 23, 77500 Cancun, QR, Mexico
+52 998 843 0620


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Overall guest ratings

6.9/10 Good
based on 362 reviews
See all reviews

Review highlights

  • 9.0
  • 8.9
  • 7.7
  • 5.6

Good to know

  • Good accessibility by car
  • Accessible parking
  • Friendly service


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    A stay at Hotel Hacienda de Castilla places you in the heart of Cancun, minutes from Séptimo Día Adventist Church and close to La Sagrada Familia Parish. This hotel is within close proximity of Mercado 23 and Puerto Cancun Golf Course.


    Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and blackout drapes/curtains, as well as phones with free local calls.


    Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.


    Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Business centre
    • Concierge service
    • Child pool
    • Free parking
    • Storage available
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    Guest reviews

    Overall rating

    6.9 Good
    based on 362 reviews
    • 9.0 "Excellent value."
    • 8.9 "Great service."
    • 7.7 "High comfort."
    • 7.0 "Good breakfast."
    • 6.5 "Location is acceptable."
    • 5.6 "Average cleanliness."
    • 2.4 "Terrible amenities."
    • 1.9 "Disappointing internet connection."
    View all review categories

    Overall rating

    7.1 Good
    based on 228 reviews
    • 9.1 "Excellent value."
    • 9.0 "World class service."
      10.0 "100% found the staff to be very friendly."
    • 6.1 "Location is acceptable."
    • 5.2 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
    • 4.9 "Not very clean."
      4.3 "57% said rooms were dirty."
    • 1.8 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."

    Overall rating

    7.1 Good
    based on 79 reviews
    • 9.1 "World class service."
      10.0 "100% found the staff to be very friendly."
    • 9.0 "Excellent value."
    • 6.7 "Location is acceptable."
    • 6.4 "Rooms are ok."
    • 5.8 "Pool is mediocre."

    Overall rating

    6.4 Good
    based on 54 reviews
    • 9.0 "Excellent value."
    • 7.5 "High comfort."
      7.4 "74% said the beds were comfortable."
    • 6.9 "Location is acceptable."
    • 5.5 "Rooms are ok."
    • 1.8 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
    Good to know
    "Good accessibility by car"
    "Accessible parking"
    "Friendly service"
    data provided by TrustYou

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