Pros: I was the lowest cost vehicle of its class and we found out why.
Cons: We lost a complete day because it was not available. We traveled with our dog and when we returned the car the company charged us $100 because they had to vacuum some hair. They said it was a company standard but they did not say that when we rented. They were nasty and told us we should have read the entire contract before we signed. Who does that when there is a line of people waiting behind you? Bad service, poor company!
8 Oct 2016
Pros: No cruise was painful
15 Oct 2016
Cons: I didn't like that I came to kayak to rent the car, then was redirected to another site which changed the dates that I was looking to rent a car. It's amazing when you show up to pick up a car and they don't have a reservation for you for a month. hertz would not change the reservation, told me I had to contact kayak. No one was at kayak or the other site I was redirected to at 8pm at night. I ended up having to rent a car at the airport on the spot, and never got reimbursed for my other rental. Highly dissatisfied. Will never use this site or hertz for any of my future needs.
25 Oct 2016
Easy with Technology
Pros: I used the online reservation and quickly and easy picked up the car at CAK with the assistance of a friendly and helpful associate.
Cons: There was condensation on the windows one morning and rolling the windows down and up did little to clean them so I had to stop and wipe them dry.
15 Jan 2017
Over road trip
Pros: Close to home pickup. Tank was full. No dents pn car. Was to b awd. Wipers were ok.
Awd didmt work. Hydroplaned easily. Noisy. Hood latch released on interstate. Mileage was poor. Onlly 350 range on tank
23 Jan 2017
Good service for car pickup and drop-off. Terrible
Pros: Pick up and drop off was easy.
Cons: The customer service rep I reached when I called directly was absolutely terrible. I originally called to try to use points. The amount of points she quoted was above my expectations. When I said that and was attempting to ask why or whether there were changes I could make to reduce the costs, she hung up without saying anything. No im sorry. No good bye. This has become pretty typical for Hertz but is now to the point worth stating in a review. I ended up buying through Kayak. I'm seriously considering changing preferred rental car companies as this has become a theme with Hertz.
9 Feb 2017
Pros: Good size car. Good gas mileage.
Cons: No one came outbto the car or gave any orientation. Took a long time to figure out how to get the gas cap door open.
16 Mar 2017
Great car but unexpected charges
Pros: I was given the option to pick between 3 cars. I picked the one I was most familiar with. It was clean, newer, ran well with basic options. I put a lot of miles on this car in 5 day's time.
Cons: I pre-paid for 70% of the rental through the initial Kayak transaction. At the time of pickup the remaining 30% was dues, which I paid at that time. I arrived to drop off the car and it was a day early. For some reason they hit me with a 3rd nominal charge. If something is prepaid, the gas tank was full, there is no damage and it was returned early, how can there be another charge??? Not real happy with Hertz right now.
8 Apr 2017
Pros: Nothing about the car!!
Cons: Awful car.....Yaris is terrible.
6 May 2017
Mystery in the rental details
Pros: On site pickup
Cons: I have never experienced a rental where the charges were most freely applied and most loosely explained. I kept having receipts shoved in front of me with partial charges (I'd already paid online through third party) making me feel like I was being hussled.
Pros: lightning fast pickup process, no nonsense & no pushy sales reps!
12 Jun 2016
Pros: easy check-out of the vehicle and the check-in procedure was simplicity itself...guy in the parking area with an electronic tablet...tap..tap..tap...give the mileage and I was done...vehicle was clean, drove nicely and the staff was extremely polite
13 Jul 2016
Pros: The quickness
19 Jul 2016
Cons: Had to wait over 30 minutes to get the car. It was dirty when it was delivered. First car delivered had faulty brakes
8 Aug 2016
Pros: It was a fun car to drive. I felt safe and it was very gas efficient
Cons: I can't seem to find the same deal. I also can't get on the website to get a 10% discount for my next rental
15 Aug 2016
The folks were nice, the car was a death hazard.
Pros: Very efficient service. And, it certainly was cheap.
Cons: I know I rented the cheapest car available but there is a reason no one has ever heard of a Chevy Spark. It was basically a motorized roller skate. When I turned it in and talked about my anxiety driving the car on the expressway, the attendant admitted it was an accident waiting to happen---if so, why rent it?
10 Sep 2016
Pros: Ended up with a decent car that was nice it was clean the people were friendly
Cons: Online I just signed up for the special value and the icon picture showed a Chrysler 200 a five passenger car but when I got to pick up my rental car it was a Chevrolet Spark which is not a midsize five passenger car. I'm 6'5" tall and a Chevrolet Spark is not nearly large Enough for me. I ended up having to upgrade to a Hyundai Sonata which of course costing me extra money
21 Sep 2016
Cons: dollar rental addes a 300 dollar deposit to the initial rental cost
5 Feb 2017
Worst service EVER
Pros: Daily was was a good value after finding coupon on line in addition to kayak rate. The walk up rate was doubled.
Cons: The service was horrible. No attempt to accommodate when I called in and got and off shore agent who had no idea what customer service means. I was able to get a part of my issue resolved once reaching an agent at the airport of origin for the rental.
Pros: High tech, lots of space, fast car. Great service at pickup and dropoff.
5 Dec 2016
Pros: Enterprise works well with related companies at the Akron Canto airport so we had no trouble picking the car up after a late flight and easy drop off in the morning. Came with an ice scraper...which we didn't need but were glad to have just in case. Ohio... in the winter... you never know.
23 Dec 2016
Cons: The person who waited on us was very rude and disrespectful. Nothing about her was professional at all. Just the whole overall experience was horrible. We did not even get a vehicle from this branch location
16 Jun 2017
Pros: Starting with the customer service to the car they provided me was awesome.
Pros: I was turned away carless because I didn't have a credit card. The same debt card ive used every year to rent a car on my trip to Florida was not good enough. My car was in the shop and I was stranded.
22 Dec 2016
Pros: Proactively called me day of rental. Tremendous help.
9 Oct 2017
Mark at 259 West Market is inconsiderate
Cons: Mark was "out of cars" and rebooked me an hour before pickup to the airport, which was inconvenient. He claimed it wouldn't cost any more. Instead, the airport had higher fees and taxes, and the person working there told me Mark regularly reschedules everyone to the airport when they have a one-way trip because he prefers round-trip rentals at his franchise location. I called Mark who refused to help me. Check-out person at the airport wasn't helpful either.
Pros: Well maintained car with less than 5000 miles. Exceptionally clean!
26 Jul 2017
Clerk at pick up
Cons: The man on duty when I picked the car up needs customer service training. He was obnoxious and condescending. He blamed the company for multiple errors which is not impressive.
In my opinion he should not deal with public
But other than him, my car, the simplicity of reservations and drop off clerk were all fantastic!!!
I come home twice a year. I will rent here again.