Pros: I loved how fast and simple the service was. No one tried to push any additional services on me, and everyone was so kind. Customer service was great! Had help with my bags. I have never had such a great experience with a rental car company. Will definitely look to Hertz first. Also extremely pleased with the deal I got. Hertz by far has the best service.
Cons: No complaints.
21 Oct 2016
Great customer service
Pros: The sales person was very knowledgeable and helpful
29 Nov 2016
Hertz different in locations
Pros: Car was there,
Return was easy
Cons: Ordered a GPS on car but when I picked up the car there was none. Could not connect my bluetooth to car and all would of been, no doubt ok, had I had a person to help me from Hertz except there was no agent at the counter when the website said there should of been. Aspen, CO has unusual hours to start with.
14 Dec 2016
Pros: Very easy, straight forward rental
13 Nov 2015
Pros: The rental agent was very nice and helpful
Cons: The car has no business being rented in Colorado in the winter. It had summer tires not even all weather tires. It was dangerous to drive in moderately winter conditions on a major highway. The windows were dirty inside and hard to see out of at night.
Pros: quick car pickup - but apparently gave me the wrong car
Cons: when returning the car, the agent found out that when the original agent made a mistake. This caused a delay in the return, putting me dangerously close to losing my flight. Also they overcharged me for child carseats twice. Car wasnt very clean.
Pros: We got a free upgrade, and the car was very comfortable. The staff at the desk were very friendly and helpful, and the free additional driver was a real bonus.
Cons: We rented from Aspen, Colorado in early January and the temperature was 4 F (-15 C) on the day we picked the car up, with snow and ice covering all the roads, so I was surprised to learn that the car was not fitted with winter/snow tyres. The all weather tyres did make the drive pretty scary at times!