1.9 Horrible4 Sep. 2021
They didn’t honor the reservation! They just said I was out of luck and sent me away. This was in the middle of the Ida evacuation, and it meant I couldn’t get out for another two days. Awful!!!
10.0 Excellent7 Jul. 2021
If the service desk would answer the phone! I left my sunglasses in the vehicle and would like to retrieve them! Lost and found has been created!
4.0 Okay20 Jun. 2021
No cars were available at the time of my reservation. I had to wait 2 hours for a vehicle. I was promised the very next vehicle that came in. Of course the very next vehicle was a luxury vehicle, a Jaguar and even though the Jaguar was cleaned and ready, I had to wait another 20 minutes for the Chevy Malibu. I believe that this was 100% calculated and spiteful. The rental clerk, Theresa was super rude and defensive the entire time and I would even say hostile because she raised her voice at me and drove the cars wildly around the lot which can be viewed on camera I’m sure.Keep a reservation! When people are traveling, time is of the essence and they don’t have 2 hours to wait around foe their car when they have done everything correct. Don’t overbook and have decent customer service.
10.0 Excellent17 Jun. 2021
Small staff, had to wait 3 hours before rental car was ready to drive
10.0 Excellent4 Jun. 2021
Excellent overall.More workers to assist with customers. That is a busy site.
2.0 Mediocre20 Apr. 2021
Hertz scheduled me to pick up a 12-passenger van on a day they were closed. Horrible customer support all around and difficult to contact. I won’t be using them or this platform in the future.
6.0 Good17 Apr. 2021
STAFF WAS FRIENDLY FOR PICK UP BUT THERE THERE WAS NO ONE AROUND AT ALL FOR DROP OFF. JUST A NOTE TO PUT THE KEYS IN A BOX.A LARGER CAR AND THEY HAD THEM AVAILABLE AND ALMOST $14 A DAY FOR AN EXTRA DRIVER IS AWFUL. I EVEN HAVE AAA AND THEY WOULD NOT HONOR A FREE EXTRA DRIVER
6.0 Good14 Sep. 2020
The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.
2.0 Mediocre25 Jul. 2020
I wasn't able to get one or a refund
5.6 Okay10 Jul. 2020
Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed. We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief. No one cared to offer any sort of adjustment for the short-comings and problems on their side. I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.