Car hire at Baton Rouge Ryan Airport

Pros: The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.

Cons: When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.

Pros: Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed. We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.

Cons: An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief. No one cared to offer any sort of adjustment for the short-comings and problems on their side. I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.

Cons: Staff closed early and were not there for pick up

Cons: I was unable to pick up the car due to weather delays preventing my flight from arriving before the Hertz office closed and your policy of no refunds meant I got nothing for my prepayment. I doubt I will ever prepay again

Pros: Proximity to airport

Cons: I made a reservation weeks ahead of time but when I got there they had rented out all the vehicles but one which wasnt what I had reserved. If I was 1 minute late, I wouldnt have had any vehicle to rent.

Barely Okay

Pros: Nothing.

Cons: Very slow processing to get car...unless you are a Gold member which I am not. Also the trunk would not open remotely. I pointed this out and their response was basically ... just use the inside lever. That is a problem when you then need to put down the stuff that needs to be put in there so you can get to that level. I needed to do this several times...once in the rain.