Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Monday | 07:00 - 22:00 |
Tuesday | 07:00 - 22:00 |
Wednesday | 07:00 - 22:00 |
Thursday | 07:00 - 22:00 |
Friday | 07:00 - 22:00 |
Saturday | 07:00 - 22:00 |
Sunday | 07:00 - 22:00 |
Monday | 07:30 - 19:00 |
Tuesday | 07:30 - 19:00 |
Wednesday | 07:30 - 19:00 |
Thursday | 07:30 - 19:00 |
Friday | 07:30 - 19:00 |
Saturday | 09:00 - 18:00 |
Sunday | 09:00 - 18:00 |
Monday | 08:00 - 20:00 |
Tuesday | 08:00 - 20:00 |
Wednesday | 08:00 - 20:00 |
Thursday | 08:00 - 20:00 |
Friday | 08:00 - 20:00 |
Saturday | 09:00 - 17:00 |
Sunday | 09:00 - 17:00 |
Pros: The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.
Cons: When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.
Pros: Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed.
We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.
Cons: An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief.
No one cared to offer any sort of adjustment for the short-comings and problems on their side.
I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.
Pros: easy pick up and drop off
friendly counter help
Cons: I could have ordered a bigger car.
I was not sure we would have 3 passengers (6 foot 1" teenager).
Cons: Staff closed early and were not there for pick up
Pros: Super easy. Super quick.
Cons: Could have been less expensive for what it was.
Cons: I was unable to pick up the car due to weather delays preventing my flight from arriving before the Hertz office closed and your policy of no refunds meant I got nothing for my prepayment. I doubt I will ever prepay again
Pros: Proximity to airport
Cons: I made a reservation weeks ahead of time but when I got there they had rented out all the vehicles but one which wasnt what I had reserved. If I was 1 minute late, I wouldnt have had any vehicle to rent.
Pros: the staff was world class
Cons: they didn't give me a premium sedan but as compact KIA suv. She said it was an upgrade but I it had less room than my sedan usually does. I was a little bit uncomfortable the entire time.
Barely Okay
Pros: Nothing.
Cons: Very slow processing to get car...unless you are a Gold member which I am not. Also the trunk would not open remotely. I pointed this out and their response was basically ... just use the inside lever. That is a problem when you then need to put down the stuff that needs to be put in there so you can get to that level. I needed to do this several times...once in the rain.
Pros: When I made it there my vehicle was not ready. Had to wait for a bit.
Cons: Nothing once they found what I was looking for things was fine.
Pros: comfortable car
Cons: windows kept fogging.
Okay
Pros: It provided a car to drive.
Cons: When I went to pick up the car, the agent had left for the day. It was Thanksgiving day and I had called earlier I the day to confirm when I could pick up the car. At that time I was told that I had until 11:pm when the office closed. I went at 8:30 and the agent had left for the day.
When I went to pick up the car the next day, the light was on for low tire pressure. I had to put air in the tires.
Pros: easy pick up and drop off
friendly counter help
Cons: I could have ordered a bigger car.
I was not sure we would have 3 passengers (6 foot 1" teenager).
Pros: Super easy. Super quick.
Cons: Could have been less expensive for what it was.
Pros: the staff was world class
Cons: they didn't give me a premium sedan but as compact KIA suv. She said it was an upgrade but I it had less room than my sedan usually does. I was a little bit uncomfortable the entire time.
Pros: comfortable car
Cons: windows kept fogging.
Pros: The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.
Cons: When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.
Pros: Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed.
We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.
Cons: An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief.
No one cared to offer any sort of adjustment for the short-comings and problems on their side.
I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.
Cons: Staff closed early and were not there for pick up
Cons: I was unable to pick up the car due to weather delays preventing my flight from arriving before the Hertz office closed and your policy of no refunds meant I got nothing for my prepayment. I doubt I will ever prepay again
Pros: Proximity to airport
Cons: I made a reservation weeks ahead of time but when I got there they had rented out all the vehicles but one which wasnt what I had reserved. If I was 1 minute late, I wouldnt have had any vehicle to rent.
Barely Okay
Pros: Nothing.
Cons: Very slow processing to get car...unless you are a Gold member which I am not. Also the trunk would not open remotely. I pointed this out and their response was basically ... just use the inside lever. That is a problem when you then need to put down the stuff that needs to be put in there so you can get to that level. I needed to do this several times...once in the rain.
Okay
Pros: It provided a car to drive.
Cons: When I went to pick up the car, the agent had left for the day. It was Thanksgiving day and I had called earlier I the day to confirm when I could pick up the car. At that time I was told that I had until 11:pm when the office closed. I went at 8:30 and the agent had left for the day.
When I went to pick up the car the next day, the light was on for low tire pressure. I had to put air in the tires.
Monday | 07:30 - 19:00 |
Tuesday | 07:30 - 19:00 |
Wednesday | 07:30 - 19:00 |
Thursday | 07:30 - 19:00 |
Friday | 07:30 - 19:00 |
Saturday | 09:00 - 18:00 |
Sunday | 09:00 - 18:00 |
Pros: Staff was super rude
Cons: Costumer service could be better
Pros: Easy in and easy out
Cons: The service on both ends was very poor. I do not have a credit card, and the would not let me use a debit card because I didn't have a flight at the airport. I was 8 hours from home, needing to rent a car.
Budget Agents Not Available At Check In
Pros: I'm thankful I had a car.
Cons: There were no Budget agents available at check in. There was a sign telling me to record my fuel & mileage, then bring the keys to the Avis counter inside.
Pros: the staff at the desk were nice
Cons: the car was a bit below my expectations - small and not all that great - KIA
Easy to change with Budget
Pros: A flight delay caused me to arrive a day late and from overseas. Budget easily changed the reservation via skype.
Pros: Staff was super rude
Cons: Costumer service could be better
Cons: The service on both ends was very poor. I do not have a credit card, and the would not let me use a debit card because I didn't have a flight at the airport. I was 8 hours from home, needing to rent a car.
Budget Agents Not Available At Check In
Pros: I'm thankful I had a car.
Cons: There were no Budget agents available at check in. There was a sign telling me to record my fuel & mileage, then bring the keys to the Avis counter inside.
Pros: the staff at the desk were nice
Cons: the car was a bit below my expectations - small and not all that great - KIA
Monday | 00:01 - 23:59 |
Tuesday | 00:01 - 23:59 |
Wednesday | 00:01 - 23:59 |
Thursday | 00:01 - 23:59 |
Friday | 00:01 - 23:59 |
Saturday | 00:01 - 23:59 |
Sunday |
Monday | 07:00 - 22:00 |
Tuesday | 07:00 - 22:00 |
Wednesday | 07:00 - 22:00 |
Thursday | 07:00 - 22:00 |
Friday | 07:00 - 22:00 |
Saturday | 07:00 - 22:00 |
Sunday | 07:00 - 22:00 |
Car hire companies that offer shuttle or pick-up services from Baton Rouge Ryan Airport to off-airport locations include Avis, Budget, Enterprise, Hertz, and National.