Book Hertz car hires at Baton Rouge Ryan Airport

Reviews

Recent reviews

Traveller rating

Wonderful

4

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

3

8.0

The rental was way overpriced.Reviewed 8 Nov 2021

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2.0

No cars availableReviewed 20 Oct 2021

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10.0

Small staff, had to wait 3 hours before rental car was ready to driveReviewed 17 June 2021

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6.0

Pros:STAFF WAS FRIENDLY FOR PICK UP BUT THERE THERE WAS NO ONE AROUND AT ALL FOR DROP OFF. JUST A NOTE TO PUT THE KEYS IN A BOX.Cons:A LARGER CAR AND THEY HAD THEM AVAILABLE AND ALMOST $14 A DAY FOR AN EXTRA DRIVER IS AWFUL. I EVEN HAVE AAA AND THEY WOULD NOT HONOR A FREE EXTRA DRIVERReviewed 17 Apr 2021

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6.0

Pros:The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.Cons:When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.Reviewed 14 Sept 2020

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5.6

Pros:Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed. We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.Cons:An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief. No one cared to offer any sort of adjustment for the short-comings and problems on their side. I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.Reviewed 10 July 2020

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9.6

Pros:easy pick up and drop off friendly counter helpCons:I could have ordered a bigger car. I was not sure we would have 3 passengers (6 foot 1" teenager).Reviewed 12 Aug 2019

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2.0

Cons:Staff closed early and were not there for pick upReviewed 12 May 2019

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9.6

Pros:Super easy. Super quick.Cons:Could have been less expensive for what it was.Reviewed 7 May 2019

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2.0

Cons:I was unable to pick up the car due to weather delays preventing my flight from arriving before the Hertz office closed and your policy of no refunds meant I got nothing for my prepayment. I doubt I will ever prepay againReviewed 7 May 2019

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3.6

Pros:Proximity to airportCons:I made a reservation weeks ahead of time but when I got there they had rented out all the vehicles but one which wasnt what I had reserved. If I was 1 minute late, I wouldnt have had any vehicle to rent.Reviewed 18 Mar 2019

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9.2

Pros:the staff was world classCons:they didn't give me a premium sedan but as compact KIA suv. She said it was an upgrade but I it had less room than my sedan usually does. I was a little bit uncomfortable the entire time.Reviewed 19 Feb 2019

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More

• 6.0 /10Enterprise Rent-A-Car Hire Cars at BTR
• 5.2 /10Budget Hire Cars at BTR

• What is the most popular hire car from Hertz at Baton Rouge Ryan Airport?

  Standard (GMC Terrain or similar) is the most frequently booked hire car type from Hertz at Baton Rouge Ryan Airport.

• Where can I find Hertz hire cars at Baton Rouge Ryan Airport?

  9291 General Chennault Drive is the closest Hertz hire car location to Baton Rouge Ryan Airport. The telephone number for this location is +1 225 357 5222.

• Does Hertz offer shuttle or airport pick-up services from Baton Rouge Ryan Airport (BTR)?

  Yes