Cons: Lady at Budget in Bend promptly told me that the gps in the car would be disabled. Because of that I opted to rent one. The gps in the car worked just fine so I payed for something that I didn't need
19 Oct 2015
Pros: price, people at pickup site were friendly and helpful
Cons: Drop off there was a lack of direction to area that private vehicles could wait for those dropping off rental cars.
15 Jan 2016
Cons: Over charged my card by $26.00 for a one day rental
23 Sep 2016
Pros: Nice car. Easy to pick up.
Cons: Car smelled like smoke
13 Jan 2017
Cons: See my prior written statement. My final bill was double than what I was quoted and no explanation as to why. I didn't get a printed receipt just a transaction on my credit card. I travel frequently and rent cars frequently and now I will be hesitant on booking with Budget knowing that the cost is almost double than what you are quoted.
28 Aug 2017
Cons: They grossly overbilled me compared to the price I secured on priceline/kayak
Pros: Clean car, good car, nice people, a little hard to find the place, then we pulled into the back and it took us a while to figure out where the front was.
Cons: A little pricey.
18 Aug 2016
Confusing Drop Off
Pros: Great, easy pick up in Bend. The attendant was very helpful and quick to get us our information.
Cons: The drop off location close a few minutes early and there was no drop box to leave the keys. We were told we had the car for 24 hrs but we were unable to get it in on time.
13 Jul 2017
Pros: I picked up the car in Bend rather than at the Redmond air port and this saved me near $2oo.
27 Aug 2017
14 Sep 2017
Pros: Didn't take long
Cons: The woman at pick up left it to me to inspect damage. When I told her about fender damage she noted it on the form but didn't inspect it herself. I then had to tell her about the cigarette smell and the oil change light. She said she'd let them know at the drop-off location.
Pros: Great agent in bend Oregon office, Trevor. Helped out in tough situation
3 Apr 2017
Terrific Hertz Sales Person
Pros: I accidentally pre-registered for the vehicle to be in a different location. My sales person was solution-oriented from the start, very positive and friendly. She got me taken care of in the best way possible, as soon as possible. This was my first time renting from Hertz and I was very impressed.
4 Apr 2017
I'll never rent or even reserve a rental with Hertz
Pros: They have the lowest price
Cons: There was no warning that I was required to have a major credit card i order to rent a vehicle with Hertz. The girl at the counter could have cared less to the fact that I had a reservation for 2 weeks in order to be in my close friend's wedding. She offered no help or other options, and simply wanted to keep saying, "It's our policy" yet when I asked to see the policy, she refused and said she would call the police on me!
WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! I'LL NEVER USE HERTZ OR KAYAK AGAIN!
10 Oct 2017
Pros: The car seemed pretty new
Cons: I interrupted the rep from some activity on her cell phone. The car was so dirty. It had trash, crumbs on the seat & cereal down the inside. Interior windows filthy. No offer to complete the cleaning.
27 Nov 2017
Cons: Cancelled because they wouldn't accept a debit card as payment and they charged my debit card...
Pros: Enterprise made the pickup and drop off so quick and easy. Then they called me the next day to ensure the car was performing satisfactorily. I'll rent from them again
28 Nov 2016
Pros: Easy pick-up and drop-off, free upgrade to an awesome four wheel drive pick-up truck, which is great for the area if you want to get into the back-country. Also had snow one night and felt very comfortable in this vehicle. Much more reasonable than the airport rentals.
5 Jun 2017
Bend, OR Enterprise was fantastic!
Pros: My friends and I wanted a large van to shuttle us around for the annual Bend Beer Chase.
I never know what to expect with car rental places. Sometimes it's fine, sometimes it's a huge hassle. And coordinating anything with seven people is a nightmare, so we had a lot of last minute changes and requests. I expected the rental experience to be a big headache.
To my very pleasant surprise, Bend Enterprise handled everything very well and was probably the easiest part of our trip! We were quoted, including the insurance and whatnot, about $250, but at the end of it all, the total was only around $200 (for two days).
The van itself was comfortable, clean, and a lot of fun to drive!
I was in and out within five minutes both at pickup and drop off. The agent helping me was very friendly and accommodating, and helped to point out the features and controls that would keep us comfortable during our drive.
Overall, a really great experience with these guys!
7 Sep 2017
Cons: There was no notification where the Enterprise location was in Butte, Montana (airport or off-site) and when it was open. Return date was made without providing this information. Telephone help was useless; they didn't know and given taht it was Labor Day and apparently,y your office was closed there was no one local to answer the phone. I wasn't the only on that was caught off guard.