1.9 Horrible1 Aug. 2021
The car we were coming down to Eugene in broke down, we asked Enterprise if we could pick it up that night or the next day, possibly with a small discount since we had to pay to take a train down to Eugene after our car was towed & we would only have the car for 1/2 days. I know I’m not entitled to anything, but it was a bummer when we had to pay the full price, and also that every person we talked to gave us completely different answers regarding opening/closing times, the latest/earliest we could pick up the car, etc. When we picked up the car, the customer service worker was very rude, wouldn’t answer our questions in full, and made us feel like we were a nuisance. I work in customer service, I’m not asking for overly positive workers, I would just prefer clear answers regarding the $40,000 car I was about to borrow. It was a lame weekend full of lame happenstances like this, what can you do?
4.8 Okay24 Aug. 2020
There was no pick up after reserving a pick up
9.2 Excellent24 Oct. 2019
Damage to the passenger front hubcap was significant, but not noted. It took time to stand in line at Eugene and to have the damage documented so I wasn’t liable. Additionally a dedicated desk agent would have sped up the process
10.0 Excellent18 Mar. 2019
Brand-new car - super clean, drove well, and sporty for a full-size car.N/A
2.0 Mediocre27 Nov. 2018
I was charged for gas I was told I didn’t need.
10.0 Excellent21 Jan. 2017
Smooth and good priceSmooth and very reasonable price
9.2 Excellent19 Jan. 2017
The car was comfortable and easy to drive, even when the roads were icy. The driver's seat was easy to adjust.I have some physical issues which make it difficult for me to tote luggage and walk long distances. It was kind of hard for me to get everything to the car and to get it loaded. I also wish I had rented a car with a navigation system or a compass at the very least.
8.0 Excellent18 Jan. 2017
Ice, snow and no desk agent to be foundThe 2016 Chevy Cruze, although compact, proved to be comfortable and very fuel efficient. Note: Although this car is advertised by Enterprise as an intermediate," or midsize, it's a compact. Think Civic.Enterprise is a bit less than transparent as to Debit Card payment at airport locations. While Enterprise will accept a verified debit card for payment, please be aware that a "return flight booking," is required for debit card use at (certain) airport locations. * The manager made it work in the end. Thank you.
10.0 Excellent4 Jan. 2017
Great deal great serviceEverythingnothing
10.0 Excellent27 Dec. 2016
Everyone was incredibly helpful and friendly.