Cons: Price was not like the price offered online, on a trip it's the most annoying thing
26 Jul 2017
Pros: Fast and easy pick up. Friendly service
Cons: Deposit actually taken; I'd rather have it just blocked.
Concurrency implemented email feedback as soon as keys are given back. It's a reassuring plus.
10 Sep 2016
Cons: The office changed (and effectively cancelled) my reservation the day before, calling me several times to negotiate whether I could even have a car. Despite my booking for the day, they told me I could only have a car for four hours or nothing at all. Luckily there are other options in Berlin. Not a particularly meaningful reservation.
10 Mar 2016
Pros: None of it!
Cons: The lady on duty in the office was speaking on the phone for 10 minutes when we arrived. She didn't once look up or gesture to acknowledge us and when she finally finished her conversation she began to interrogate and admonish us on our late arrival. Whilst I am familiar with deficiencies in Berlin customer service, this sort of rudeness was on another level. I would not recommend Enterprise Car Hire on Friedrichstraße!
30 Apr 2016
Pros: the auto was reliable and was able to stay at autobahn speeds
Cons: the GPS was impossible to,program and then stopped working all together. the car was small which is
OK but I would not buy one. the suspension was a bit harsh. the big problem that a mentioned was the
lack of GPS. we would have used a map if we knew we didn't have that option.
3 Sep 2016
Cons: annoying transfer, even with free cab ride
17 Mar 2017
Pick up and drop off
Pros: First I made the reservation on VW golf car and they gave me Opel station car, second when I went to drop off the car nobody there to receive the car from me and of course they told the door guard to leave the keys in safe case down to the parking place, meanwhile I forgot my Rayban sunglasses inside the car and I couldn't get it back
Cons: Changing the rental car with big one with extra cost
Nobody to receive the car when drop off
24 Jun 2017
Pros: I hired a car only for one day, but my first experience with Enterprise was quite positive. I got a bigger car than what I booked (for the same price), which was almost new. Clean and nice. The location is also perfect, just outside the Stadtmitte U-Bahn station. The staff was polite and helpful.
5 Feb 2017
Booked a car that didn't exist
Cons: Enterprise keep on spamming kayak car rentals database with rentals that are not available. After booking a guy phoned me to say the car didn't exist, but that he might be able to provide a car if one became available, but he wasn't sure. Totally useless!!
24 Apr 2017
Great personell at Enterprise!!
Pros: Very professional & courteous. Very informative. Smiles
Cons: Rules they do not alow premium cars to drive in poland.polish still cars in germany no poland.kasko insurence cover averything aneway.stupid rule about credit/debit car.can not understand. deposit they reserve from any card aneway , all credit card have limit.better signing directions at airport for returning car.in the last intersection before parking no sign of direction.if you miss you are in big shit
23 May 2017
Cons: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.
22 Jul 2017
Get additional hours/days in writing BEFORE you leave
Pros: Car was clean and nice. Checkin was efficient and easy.
Cons: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!
Pros: Brand new car. I paid extra 70$ and got diesel.
Cons: I paid for automatic Mercedes but I got Seat. They asked me to translate my driving licence from my embassy though it is in English and used it before in Berlin with priceline and hertz
1 Aug 2016
Car not available
Cons: Car did not exist. A call was made (no voicemail) from an unknown number at 9pm the night before my reservation. I returned the call several times, only getting an answer at 11am the next day (4 hours before reservation), only to learn that the car was not available. I didn't receive any other notfication -- no email, no voicemail, and no 2nd call. No effort was made to find me an alternative and no compensation was offered -- only to follow up with customer service.
17 Jul 2017
Pros: Very helpful agent, worked hard to get us what we needed.
Cons: Paid 50% more for not mentioned insurrance costs.
18 Oct 2015
Gap between price promised and price paid
Cons: We ordered the car online, preparing to pay 60 Euros, but when we arrived it turned out that we were sole a deal with not insurance. So KAYAK is the problem here. We ended up adding more than double this amount. This is poor programing of your algorithm. I WILL NOT USE KAYAK AGAIN. I received a confirmation to my reservation with a price that had no relations to reality.
9 May 2016
Issue with insurance
Pros: The car was nice and clean. No issues with it. Diesel and stick shift.
Cons: Price changed when we arrived to pick up the car due to issue with insurance. Did not have this issue when renting with Sixt a few days later. No $ surprises. Would not rent from Dollar again.
Pros: I had selected a car for about $200 for 5 days and added insurance announced at $25 /day. When arrivée at the counter the total amount car+insurance was bumped up to over $600 with over $400 being the insurance!!!
I had no other choice than to renegotiate the entire car deal but with a total cost a lot higher than planned in my budget.
Also, I had this sales move to try to sell you a gps when it's already in the car especially when I specifically asked if it was and they lie to my face
18 May 2017
Pros: Everything was quite easy, price was ok, car clean and ready on time. The only problem was the distance from the gate to the car rental agencies at Berlin Tegel. Ridicoulus tour through the entire airport. Toook me about 20 minutes to walk there.
Not Hertz' fault.
27 Jul 2017
Fraud rental car company
Pros: New Volvo SUV
Cons: Made reservation for fullsize car for 7 weeks the initial deal was good. When I arrived at Berlin (TXL) suddenly Hertz wanted nearly $60 per day for the insurance alone which brought the total from $2100 to $5000. I returned the car the next day and picked up a brand new rental car at Sixt rent a car for $1900 total including full coverage with 0 deductible. Hertz lost my buisness period. I usually use Sixt but made a mistake this time. Hertz is borderline criminal buy asking extremely high rates for extras such as insurance.