Cons: No one at the Cartagena office informed me that there was no office or personnel at the specified drop-off location at the Santa Marta airport.
18 Nov 2016
Reservation was not available despite confiration
Cons: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak.
We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak.
I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.
3 Apr 2017
Pros: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.
Cons: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.
12 May 2017
Cons: I was not charged what I was told I would be charged when booking the car.
2 Aug 2017
Pros: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.
Cons: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
Cons: I arrived at the airport to pick-up the car, the store was closed at 10 pm.
12 Sep 2016
No car, no regund
Pros: Online booking process was easy.
Cons: Flight was delayed to Cartageña, Budget gave away my booked car and had no ther cars when I arrived. I have purchased insurance through the website which was non-refundable and cost me a lot of money. So basically I booked the car and turned up at the airport with nothing but an insurance bill and no car. Customer service was terrible.
28 Nov 2016
Renting a Budget compact car in Cartagena, Colombi
Pros: Fairly simple, friendly check-in process. No line (when we checked in). Car was clean, filled with fuel, got out of the airport parking lot with no problems.
Rental return was also simple process. No hidden surprises or costs.
Cons: Car's engine needed a tune-up. Took 15-20 minutes to warm up. The engine responded to the accelerator only after 1-2 seconds. I could have asked for another car, but would have required walking back to the office from the parking lot and probably redoing paperwork, so I took a chance. Worked out okay.
I signed a credit card blank in case of "any fines" obtained while driving the car. The person checking us in might have explained better to foreigners that cameras are set up occasionally on the roads to photograph speeders (even 1 km/hr over the speed limit, apparently), and these are billed up to 4 weeks later. Just a warning would be appreciated.
22 Feb 2017
Cons: There were no cars available without circulation restrictions during the return date
Cons: Some times delivery service is nesecesary and comfortabble to drop off.. gasoline must be refaund i live extra gasoline and i didnt get any money back!!
2 Dec 2016
Don't rent from Alamo in Cartagena, Colombia!
Pros: The agent at the rental agency was nice.
Cons: When we got off the plane in Cartagena we couldn't find an Alamo Rental agency! So we took a taxi. When we got to the rental agency, they said that they never received a notification of our rental & had no vehicles available. They got on the telephone but couldn't get any resolution. We got a taxi & he was able to find us a rental but the price was very high & the insurance we had purchased was useless.