Car hire at Cartagena Rafael Nunez Airport

Pros: I did not like anything. I could not rent the car, and you took 40 dollars from my card, and you have not returned it yet, even though the company sent a message that there were not available cars. Therefore, I want my money back.

Cons: Do not book a car where there is not available one.

Disappointed

Pros: Service at the pick up location was courteous and very professional.

Cons: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.

Poor service

Pros: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.

Cons: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.

Pros: Nothing

Cons: I was not charged what I was told I would be charged when booking the car.

Avis Cartagena

Pros: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.

Cons: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.

Reservation was not available despite confiration

Pros: N/A

Cons: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.