Recent reviews
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5.6
Disappointed
Pros: Service at the pick up location was courteous and very professional.
Cons: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.
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2.0
Poor service
Pros: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.
Cons: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
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6.8
Drop-off Nightmare
Cons: No one at the Cartagena office informed me that there was no office or personnel at the specified drop-off location at the Santa Marta airport.
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2.0
Pros: Nothing
Cons: I was not charged what I was told I would be charged when booking the car.
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5.6
Avis Cartagena
Pros: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.
Cons: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.
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2.0
Reservation was not available despite confiration
Pros: N/A
Cons: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.
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5.6
Besviket
Pros: Service på upphämtningsplatsen var artig och mycket professionell.
Cons: Bilen finnas inte vad vi förväntade såsom den matchade inte vad vi hade sett på internettomten. Den hade vilket för nrkraftstyrning som görades den som var besvärlig till biltur särskilt i Columbia var alla kör egentligen aggressively och utan att lyda några basala regler. Bilen var för dyr.
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6.8
Avlämning av mardröm
Cons: Ingen på Cartagena-kontoret informerade mig om att det inte fanns någon kontor eller personal vid det angivna avlämningsstället på Santa Marta-flygplatsen.
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2.0
Pros: Ingenting
Cons: Jag debiterades inte vad jag fick veta att jag skulle debiteras när jag bokade bilen.
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5.6
Avis Cartagena
Pros: Säljaren var mycket hjälpsam och förklarade allt vi behövde veta. Inklusive var trafikkamerorna fanns.
Cons: Fordonet var försett med ingen vätska från vindskyddet. Det finns också en begränsning av fordonsanvändningen i Colombia som är partisk på ditt etikettnummer. Så det var en dag som vi inte kunde använda hyran så i själva verket betalade vi för en dag som vi inte kunde oss bilen. Att återvända bilen finnas en mycket långsam process nästan, så länge som ragga den. De granskade bilen med en böter tandkam, över avlivar, om du ber mig.
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2.0
Reservation var inte tillgänglig trots bekräftelse
Cons: Jag ankom till insamlar my rental bil, men byrån hade inkommna olika data än ettor som jag inbokade på Kayak. Vi såg både och bekräftade att min bokning med Kayak var korrekt, men hyresföretaget hade fått annan information och inte hade den tillgänglighet som beskrivs på Kayak. Jag hade fattat en taxi med my påsar till insamlar en bil, men de hade ingenting som var tillgängligt. Jag måstedde släpar allat my påsar kring till finner en annan vilken byrå hade ett fordon tillgängligt.
review from
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6.8
Drop-off Nightmare
Cons: No one at the Cartagena office informed me that there was no office or personnel at the specified drop-off location at the Santa Marta airport.
review from
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6.8
Avlämning av mardröm
Cons: Ingen på Cartagena-kontoret informerade mig om att det inte fanns någon kontor eller personal vid det angivna avlämningsstället på Santa Marta-flygplatsen.
review from
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5.6
Disappointed
Pros: Service at the pick up location was courteous and very professional.
Cons: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.
review from
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2.0
Poor service
Pros: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.
Cons: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
review from
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2.0
Pros: Nothing
Cons: I was not charged what I was told I would be charged when booking the car.
review from
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5.6
Avis Cartagena
Pros: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.
Cons: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.
review from
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2.0
Reservation was not available despite confiration
Pros: N/A
Cons: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.
review from
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5.6
Besviket
Pros: Service på upphämtningsplatsen var artig och mycket professionell.
Cons: Bilen finnas inte vad vi förväntade såsom den matchade inte vad vi hade sett på internettomten. Den hade vilket för nrkraftstyrning som görades den som var besvärlig till biltur särskilt i Columbia var alla kör egentligen aggressively och utan att lyda några basala regler. Bilen var för dyr.
review from
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2.0
Pros: Ingenting
Cons: Jag debiterades inte vad jag fick veta att jag skulle debiteras när jag bokade bilen.
review from
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5.6
Avis Cartagena
Pros: Säljaren var mycket hjälpsam och förklarade allt vi behövde veta. Inklusive var trafikkamerorna fanns.
Cons: Fordonet var försett med ingen vätska från vindskyddet. Det finns också en begränsning av fordonsanvändningen i Colombia som är partisk på ditt etikettnummer. Så det var en dag som vi inte kunde använda hyran så i själva verket betalade vi för en dag som vi inte kunde oss bilen. Att återvända bilen finnas en mycket långsam process nästan, så länge som ragga den. De granskade bilen med en böter tandkam, över avlivar, om du ber mig.
review from
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2.0
Reservation var inte tillgänglig trots bekräftelse
Cons: Jag ankom till insamlar my rental bil, men byrån hade inkommna olika data än ettor som jag inbokade på Kayak. Vi såg både och bekräftade att min bokning med Kayak var korrekt, men hyresföretaget hade fått annan information och inte hade den tillgänglighet som beskrivs på Kayak. Jag hade fattat en taxi med my påsar till insamlar en bil, men de hade ingenting som var tillgängligt. Jag måstedde släpar allat my påsar kring till finner en annan vilken byrå hade ett fordon tillgängligt.
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