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Guatemala City car hire

Driver's age: 26-65
Fri 2/8
Fri 9/8

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Cheap car hire in Guatemala City

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Intermediate
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KAYAK’s top tips for hiring a car in Guatemala City

  • Guatemala City has much to offer adventurous visitors. Often though, these tourism treasures are only available to those who have a means of getting there. Quite frequently, this means renting a car. One great option for travelers with a vehicle at their disposal is a day trip to the volcano Pacaya. This volcano is a 49-kilometer (30-mile) drive from the city and is easily hiked in just a couple of hours.
  • Excited to begin your journey in Guatemala? Travelers arriving at La Aurora International Airport will find the airport’s hire car counters located both in the Arrivals Hall and outside of the main terminal in the adjacent parking lot.
  • In the busier sections of town there are many pedestrians on the streets, and jaywalking is a very common occurrence. This applies doubly to the heavily trafficked tourism spots and in the popular downtown areas. Drivers should make sure to drive carefully and keep their eyes open for any pedestrians who may be about to wantonly cross the street.
  • Guatemala City is the most populous city in the country and, as a result, it has its fair share of rush hour traffic. The morning rush hour period goes from 6:00 a.m. to 9:00 a.m. most mornings during the week with slightly reduced traffic on the weekend. In the afternoon and evening, rush hour typically starts as early as 4:00 p.m. and lasts until 7:00 p.m. in many parts of the city. Additionally, CA1 and CA9, specifically their inner city portions, should be avoided during peak rush hour due to the volume of traffic they experience.
  • Book your car hire in Guatemala City at least 1 day before your trip in order to get a below-average price

Guatemala City car hire experiences: the best tips from KAYAK users

Insights shared by verified travellers who hired a car in Guatemala City 
Verified travelerAug 2023
Rent ahead of time, rent at a place across the bridge from the airport. Don’t rent at any place that requires a drive. Always rent SUV or pick up since they are safer on curved roads with potholes and better to climb mountains with. A place shouldn’t be charging you any extra fees. Make sure you get a rate and pay ahead of time in order to not get scammed there. Locals are amazing people, very friendly, and great at customer service and respect, but, they do love sucking the dollars out of you. However, at the end of the day if it’s only a few bucks more who cares, but if it’s a substantial difference find a new place. Always take videos of the rental car beforehand, one time they almost tried to blame me for a scuff that I had a video of prior to me driving it. Deposits will range from $300-$2000. I’ve paid anywhere between that and have received my money back, but make sure you use a good credit card with good insurance in case anything happens. Guatemala is a very dangerous place to drive in and you don’t want to have to pay out of pocket for scuffs and scratches.
Verified travelerAug 2023
Follow the cars in front of you. You frequently find yourself driving on the “wrong” side of the road or down a side farm road due to construction. Be bold when you drive.
LennerJune 2023
Traffic in Guatemala City is terrible, be careful driving over there.

FAQs about hiring a car in Guatemala City

  • What type of car is recommended for driving in Guatemala City?

    What type of car is recommended for driving in Guatemala City?The streets of Guatemala City are fairly average-sized and are suitable for a wide range of vehicles. Smaller SUVs, sedans, compacts, and even trucks are all good choices for those planning a trip to Guatemala City. Additionally, parking spaces in the city are fairly large, so even the biggest of vehicles shouldn’t have any issues finding spots that will fit them.

  • What’s the speed limit in Guatemala City?

    Urban speed limits in Guatemala City are typically 50 km/h (31 mph) on most urban roads and streets, while outside of the city the speed limit goes up to 80 km/h (50 mph). On motorways in the city and throughout the country the speed limit is 110 km/h (68 mph).

  • Where are the best places to park in Guatemala City?

    In the majority of the city, streetside parking is by far the most predominant form of parking available, particularly in residential areas. In the central business district, however, there are plenty of parking garages available for those who prefer paid private options. The parking garages generally cost anywhere from 10 to 30 GTQ ($1.29 to $3.88) per hour. Additionally, most businesses will have parking available for their customers and clients.

  • How much is the price of fuel in Guatemala City?

    The average price of fuel in Guatemala City is $6.65 per litre over the past 30 days. Filling up a tank of fuel costs between $80 and $106, depending on the car size.

  • What is the most popular car hire in Guatemala City?

    Compact (Suzuki Swift or similar) is the most frequently booked car hire type in Guatemala City.

  • How can I find car hires near me in Guatemala City?

    Take a look at our extensive car hire location map to find the best car hire deals near you.

  • How much does a Compact car hire cost in Guatemala City?

    A Compact car hire in Guatemala City costs $39 per day, on average.

Guatemala City car rental reviews and directory

Alamo

8.0

Very Good

31 reviews

Cleanliness

8.1

Comfort

8.0

Pick-up/Drop-off

7.9

Value for money

7.7

7 locations in Guatemala City

Show locations

Locations in Guatemala City

10 Av 31 71

+502 2217 2100

Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday07:30 - 17:30
Sunday00:00 - 00:00

14 Street 7-71 Zone 9

+502 2217 2100

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

7th Avenue 15-45 Zone 9

+502 2201 3122

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 16:00
Sunday00:00 - 00:00

Avenue Hincapie 11-01 Zona 13

+502 2217 2100

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

Calzada Roosevelt 22-43

+502 2217 2100

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

La Aurora Intl Airport

+502 2217 2100

Monday05:00 - 22:00
Tuesday05:00 - 22:00
Wednesday05:00 - 22:00
Thursday05:00 - 22:00
Friday05:00 - 22:00
Saturday05:00 - 22:00
Sunday05:00 - 22:00

La Aurora Intl Airport

+502 2217 2100

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

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Show reviews that mention

Reviews

10.0 Wonderful

July 2024

KAYAK
Great service, I will use Alamo again in the future.

10.0 Wonderful

Feb 2024

KAYAK
The Alamo representative Abigail was excellent. Very friendly, knowledgeable and spoke very good English. She made the car rental experience very enjoyable and efficient. Car was good value and easy pick up and drop off. Would highly recommend.

2.0 Poor

May 2021

KAYAK

Cons:

They had no car for us, nor would they make calls to find us a rental with another company. We had to drag our suitcases around until we found availability with Europcar.

10.0 Wonderful

May 2021

KAYAK

Pros:

staff was very friendly, and yes the return and pick up was easy

10.0 Wonderful

Mar 2021

KAYAK

Pros:

I was able to rent the car in Guatemala City and return it in Antigua, which was very helpful for me.

10.0 Wonderful

Dec 2020

KAYAK

Pros:

The comunicación with Manuel and Isabel was very professional and helpful. I definitely will rent a car with them. Thanks

Cons:

N/A

1 out of 8

Europcar

3.0

Best rated

Cleanliness

4.1

Comfort

3.9

Pick-up/Drop-off

3.4

Value for money

3.0

2 locations in Guatemala City

Show locations

Locations in Guatemala City

7a Ave. 15-16 Zona 13 Aurora I

Opening times not available

Aeropuerto Int La Aurora

Opening times not available

Filters

Show reviews that mention

Reviews

7.9 Good

June 2021

KAYAK
Hola, mi amiga y yo estuvimos en Guatemala y rentamos el auto por 3 días, el Kia Forte que recibimos estaba en muy muy malas (golpes y rayones) condiciones pero nos aseguramos de revisar muy bien cada detalle y que ellos lo anotaran en su hoja de control, al final verificaron pero todo estaba en nota. Y me devolvieron el dinero, estaba muy asustada por los comentarios de otros clientes. Pero la clave está en revisar, hacer videos y detallar todo! En mi caso me fue bien.

2.0 Poor

May 2021

KAYAK

Cons:

terrible, they didn't honor the car insurance we have bought along with the car reservation, had to pay them a very expensive car insurance, didn't get the car we were supposed to get, car wasn't that good, our returning flight was going to be delayed a couple hours so when we picked up the car requested to return it a couple hours later and were told that if so we would have to pay an extra day rent

2.0 Poor

May 2021

KAYAK

Pros:

Staff was not helpful, no car when I got there, did no direct to the right place for another car

Cons:

Don’t overbook when you don’t have enough cars

2.0 Poor

May 2021

KAYAK

Cons:

Old and very used car; instead of the US$ 120 as quoted, I ended up with US $ 438! Never Again! DONT RENT THERE!

2.0 Poor

May 2021

KAYAK

Cons:

At Guatemala is the baddest service all around the world they never appeared at desk and couldn’t get the car

2.0 Poor

Apr 2021

KAYAK

Cons:

Very deceptive pricing. Company Would not rent vehicle without purchasing their own insurance, which was more expensive than the cost of the rental itself, and this was not indicated anywhere while making the reservation

1 out of 12

National

9.3

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

9.3

8 locations in Guatemala City

Show locations

Locations in Guatemala City

10 Av 31 71

+502 2217 2100

Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday07:30 - 17:30
Sunday00:00 - 00:00

14 Street 7-71 Zone 9

+502 2217 2100

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

7th Avenue 15 45 Zone 9

+502 2201 3122

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 16:00
Sunday00:00 - 00:00

Avenue Hincapie 11 01 Zona 13

+502 2217 2100

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

Boulevard Los Proceres 24 69

+502 2217 2100

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Calzada Roosevelt 22 43

+502 2217 2100

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

La Aurora Intl Airport

+502 2217 2100

Monday05:00 - 22:00
Tuesday05:00 - 22:00
Wednesday05:00 - 22:00
Thursday05:00 - 22:00
Friday05:00 - 22:00
Saturday05:00 - 22:00
Sunday05:00 - 22:00

La Aurora Intl Airport

+502 2217 2100

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Filters

Reviews

8.0 Very Good

Jan 2023

KAYAK
What I didn't like was the misleading information on the availability of manual transmission vehicles which is what I requested when I made the reservation via Kayak. But when I arrived at the G. City airport to pick up my vehicle on Jan. 20 (presumably with manual transmission), I was told by National staff that they don't have any manual transmission vehicles in their fleet and only rent vehicles with automatic transmission. At that point, it was too late (and would have been prohibitively expensive) to make a last-minute switch from National to another rental agency. In summary, the information on the Kayak web site about the availability of manual transmission vehicles in Guatemala is inaccurate & misleading.

1 out of 1

Enterprise Rent-A-Car

8.2

Very Good

1 review

Cleanliness

8.5

Comfort

8.1

Pick-up/Drop-off

8.1

Value for money

8.2

7 locations in Guatemala City

Show locations

Locations in Guatemala City

10 Av 31-71

+502 2217 2100

Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday07:30 - 17:30
Sunday00:00 - 00:00

7th Avenue 15 45 Zone 9

+502 2201 3122

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 16:00
Sunday00:00 - 00:00

Avenue Hincapie 11 01 Zona 13

+502 2217 2100

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

Boulevard Los Proceres 24 69

+502 2217 2100

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Calzada Roosevalt 22 43

+502 2217 2100

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

La Aurora Intl Airport

+502 2217 2100

Monday05:00 - 22:00
Tuesday05:00 - 22:00
Wednesday05:00 - 22:00
Thursday05:00 - 22:00
Friday05:00 - 22:00
Saturday05:00 - 22:00
Sunday05:00 - 22:00

Las Americas Avenue 9 08

+502 2217 2100

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

Filters

No reviews available

Hertz

6.4

Cleanliness

6.9

Comfort

6.9

Pick-up/Drop-off

6.5

Value for money

6.1

6 locations in Guatemala City

Show locations

Locations in Guatemala City

1 Ave. 13-22 Zona 10

+502 3274 4411

Monday15:00 - 17:0007:00 - 14:00
Tuesday07:00 - 14:0015:00 - 17:00
Wednesday15:00 - 17:0007:00 - 14:00
Thursday07:00 - 14:0015:00 - 17:00
Friday07:00 - 14:0015:00 - 17:00
Saturday15:00 - 17:0007:00 - 14:00
Sunday15:00 - 17:0007:00 - 14:00

15 Calle 0-31 Zona 10

+502 5400 5314

Monday07:00 - 14:0014:00 - 18:00
Tuesday07:00 - 14:0014:00 - 18:00
Wednesday14:00 - 18:0007:00 - 14:00
Thursday14:00 - 18:0007:00 - 14:00
Friday14:00 - 18:0007:00 - 14:00
Saturday07:00 - 14:0014:00 - 18:00
Sunday07:00 - 14:0014:00 - 18:00

7a Ave 14-84 Zona 13 Aurora I

+502 2314 4444

Monday07:00 - 14:00
Tuesday07:00 - 14:00
Wednesday07:00 - 14:00
Thursday07:00 - 14:00
Friday07:00 - 14:00
Saturday07:00 - 14:00
Sunday07:00 - 14:00

7a Ave. 15-45 Zona 9

+502 3274 4414

Monday07:30 - 17:3014:00 - 18:00
Tuesday07:30 - 17:3014:00 - 18:00
Wednesday07:30 - 17:3014:00 - 18:00
Thursday14:00 - 18:0007:30 - 17:30
Friday14:00 - 18:0007:30 - 17:30
Saturday14:00 - 18:0007:30 - 17:30
Sunday14:00 - 18:0007:30 - 17:30

Av Reforma 14 Calle 0-20 Z 10

+502 2470 3810

Monday07:00 - 14:0014:00 - 18:00
Tuesday07:00 - 14:0014:00 - 18:00
Wednesday14:00 - 18:0007:00 - 14:00
Thursday14:00 - 18:0007:00 - 14:00
Friday14:00 - 18:0007:00 - 14:00
Saturday14:00 - 18:0007:00 - 14:00
Sunday07:00 - 14:0014:00 - 18:00

Finca Nacl La Aurora Zn13

+502 2314 4495

Monday04:30 - 23:00
Tuesday04:30 - 23:00
Wednesday04:30 - 23:00
Thursday04:30 - 23:00
Friday04:30 - 23:00
Saturday04:30 - 23:00
Sunday04:30 - 23:00

Filters

Reviews

2.0 Poor

July 2024

KAYAK
They charged higher rates than agreed They tried to sell crazy expensive insurance I want to be contacted by a Customer Service representative please

10.0 Wonderful

Jan 2022

KAYAK
Checkout and return very smooth and fairly quickly. Good experience.

6.0 Okay

Jan 2022

KAYAK
They didn’t have a car on my reservation fare and they said that wasn’t car available and I had to postpone my pickup to the next day. I had to argument several times until they assumed the responsibility and give a upgrade, so I could have the car at the day of my reservation. Once That was done, the experience on pickup and drop off was totally fine.

8.0 Very Good

Mar 2023

KAYAK
The representative was very pleasant to work with!

2.0 Poor

Nov 2021

KAYAK
When I went to pick up my rented van I was told that they didn’t have any cars available, why they it was confirmed?

1 out of 2

Dollar

5.3

Cleanliness

5.6

Comfort

5.5

Pick-up/Drop-off

5.2

Value for money

5.2

4 locations in Guatemala City

Show locations

Locations in Guatemala City

7 Av 2-68 Zona 13

+502 2385 1311

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00

7a Ave 14-84 Zona 13 Aurora I

+502 2314 4444

Monday07:00 - 14:00
Tuesday07:00 - 14:00
Wednesday07:00 - 14:00
Thursday07:00 - 14:00
Friday07:00 - 14:00
Saturday07:00 - 14:00
Sunday07:00 - 14:00

9a Avenida 14-75 Zona 13

+502 2314 4495

Monday04:30 - 23:00
Tuesday04:30 - 23:00
Wednesday04:30 - 23:00
Thursday04:30 - 23:00
Friday04:30 - 23:00
Saturday04:30 - 23:00
Sunday04:30 - 23:00

Av Reforma 14 Calle 0-20 Z 10

+502 3274 4449

Monday07:00 - 14:00
Tuesday07:00 - 14:00
Wednesday07:00 - 14:00
Thursday07:00 - 14:00
Friday07:00 - 14:00
Saturday07:00 - 14:00
Sunday07:00 - 14:00

Filters

Reviews

2.0 Poor

Feb 2020

KAYAK

Pros:

Nothing from the beginig

Cons:

I’m putting a complain online and if it isn’t working I’ll sue the company

4.0 Mediocre

Jan 2020

KAYAK

Cons:

Drop off

1 out of 1

Avis

4.8

Mediocre

13 reviews

Cleanliness

5.2

Comfort

5.1

Pick-up/Drop-off

4.5

Value for money

4.7

2 locations in Guatemala City

Show locations

Locations in Guatemala City

7 Avenida A 3-44, Zona 9

+502 2324 9000

Monday07:00 - 14:00
Tuesday07:00 - 14:00
Wednesday07:00 - 14:00
Thursday07:00 - 14:00
Friday07:00 - 14:00
Saturday07:00 - 14:00
Sunday07:00 - 14:00

Aeropuerto Intl Zona 13

+502 2324 9000

Monday05:00 - 22:00
Tuesday05:00 - 22:00
Wednesday05:00 - 22:00
Thursday05:00 - 22:00
Friday05:00 - 22:00
Saturday05:00 - 22:00
Sunday05:00 - 22:00

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Reviews

2.0 Poor

May 2021

KAYAK

Pros:

The car was ok. tires a little run down. the staff checked in ok.

Cons:

We purchased full collision damage waiver. When actual damage occurred on the car, we drove to avis the same day. told them about the issue and returned the car actually a day early. We were told that the insurance was not going to cover the damage with some week excuse (in fact that we had to immediately inform avis of the accident). There is no good cellular in Guatemala, so we could not call and instead drove to avis immediately. The accident did not involve any other car. ( in fact the roads are narrow and there was no possibility to hang out where we damaged the car (rocks at the side of the road). The car's functionality was not impaired at all. We were told to come back the next day (where we actually took off to return to the US), after the local manager had spoken to his supervisor. We returned the next morning, ready to take the flight. At that point the manager called his supervisor and customer service representative and then told us that the CDW would not cover because we had not immediately called (which was impossible). Needless to say, we will fight line of argumentation. It is just very frustrating to have purchased this kind of "peace of mind" insurance only to find out that the contract seems to be illusory. Will definitely not rent from avis again and very upset about their gamble.

6.8 Okay

Aug 2019

KAYAK

Pros:

Friendly staff

Cons:

Variety of trucks

8.0 Very Good

Jan 2022

KAYAK
The drop off procedure was irregular. I asked if the office was going to be opened and they said yes. When I arrived that office was closed, no one gave me my vouchers or papers that proved that the condition of the car or gas level was according to AVIS expectations. One day later I had to call and asked for my contract to be formally closed.

10.0 Wonderful

Nov 2021

KAYAK
A good experience

1.9 Poor

July 2021

KAYAK
Did not have the car I asked for and canceled on me one hour before pickup

1.9 Poor

July 2021

KAYAK
I did my reservation online through Kayak and received a confirmation. I checked in online and then arrived at the location, to find out they did not have the vehicle I requested or any vehicles period. I had to request a ride back to where I was staying, and hesitantly they agreed to drop me off. They did not attempt to find a solution to the problem at all. They simply (politely, but directly) stated they had no vehicles and could do nothing about it.

1 out of 2

Ace

4.6

Mediocre

5 reviews

Cleanliness

5.6

Comfort

5.4

Pick-up/Drop-off

5.0

Value for money

4.9

One location in Guatemala City

Show locations

Locations in Guatemala City

6ta Avenida 14-41 A Zona 13

+502 2445 5656

Monday04:30 - 23:00
Tuesday04:30 - 23:00
Wednesday04:30 - 23:00
Thursday04:30 - 23:00
Friday04:30 - 23:00
Saturday04:30 - 23:00
Sunday04:30 - 23:00

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Reviews

2.0 Poor

June 2023

KAYAK
Pickup of vehicle was supposed to be at the airport but was not - had to squeeze into their pickup truck to get over to where the car was, which was not ready. Gave us car on empty, we had to get fuel immediately. Then we had small scratch on side of car and got charged $813 a few weeks later with no communication regarding it, so I will be disputing this. Terrible, would never recommend these guys.

4.0 Mediocre

June 2023

KAYAK
There was no agent at the airport counter although I had indicated an arrival time upon reservation. We found someone from another rental company to kindly make a phone call for us to the contact phone number left on a piece of papier at the counter. Someone came to pick us up and drive us to another location which made me uncomfortable since I was with my young niece and the area was unlighted and in a back street, not a main road. The car was banged up and scratch and after less than 10 km, it started acting up (kept slowing down on it's own and starting back up) with lights coming on in the dashboard. We eventually made it to Antigua from Guatemala city and I called Ace. The eventually came to deliver a new car the next evening. It was a compact car (I had rented an intermediate). The Ace agent told me I should make a claim with Kayak.

2.0 Poor

May 2023

KAYAK
I had prepaid the fee for the car rental one month before I came to pick it up and had reserved for a Toyota Camry or equivalent. When I arrived to pick it up at the reserved time I had to wait 1/2 hr and the car given to me is a much smaller Toyota Agra. The car was beat up with a rear bumper falling off and floor mats worn to the chassis. When I confronted them on this they admitted it and promised to deliver to my hotel a Camry ( or comparable car) but never did so. When I returned the car and requested a partial refund they said the manager wasn't available. I feel Kayak shouldn't list this very shady car rental company that falsely advertises.

2.0 Poor

Apr 2023

KAYAK
Booked an automatic but only stick available. Forced me to take insurance. Not in airport, no one at counter. Had to shuttle over

2.0 Poor

Mar 2023

KAYAK
ACE's location as advertised as being at the airport terminal: it is not. The actual location is several blocks away and it is not walkable. Waited over an hour for a shuttle. I had reserved an automatic and was told they only rent manuals. They said they were unable to issue a refund and that I would have to contact the company I booked online with. If you are renting a car in Guatemala City, do not waste your time with this company.

1 out of 2

Economy Rent a Car

4.3

Mediocre

6 reviews

Cleanliness

4.1

Comfort

4.2

Pick-up/Drop-off

4.1

Value for money

4.0

One location in Guatemala City

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Locations in Guatemala City

Blvd. Principal Aeropuerto Parque de Alquiler de Autos

Opening times not available

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Reviews

2.0 Poor

May 2021

KAYAK

Pros:

Nothing. They were closed.

Cons:

They could have had someone at their "24 hour" desk to actually rent a car. We ended up having to rent a car on the spot from another provider at a higher cost.

2.0 Poor

Apr 2021

KAYAK

Pros:

They didn't accept the insurance neither the price I paid on Car Rentals, I had to pay all over for the insurance and the car, another $ 700, and now I am trying to get my refund from Car Rentals.

2.0 Poor

Jan 2021

KAYAK

Cons:

It was a scam they never answered me and then they charged me

6.0 Okay

Dec 2020

KAYAK

Pros:

They actually provided a car unlike EuropCar.

Cons:

I made a booking here after EuropCar turned me away even though I had a reservation. I had already paid and they tried to tell me my rates were wrong and wanted to charge me $550 for my $150 paid reservation. I stuck to the contract, but they wouldn't let me have it without another $55 charge.

2.0 Poor

Aug 2022

KAYAK
They didn’t show up since my rental was for only 2 days. A guy at the airport called the rep (Mayela I guess) who said they are not doing it for only 2 days. I was forced to rent a car with a different company

4.0 Mediocre

May 2022

KAYAK
They gave us a car in bad shape: wasn't clean, windows didn't work, volume knob didn't work, engine had a burnt oil smell and when you turned the wheels had a constant clack noise. Had to return it and claim a different car, but they promised the manager will call back and never did. Lost half-day waiting for the replacement car

1 out of 2

Budget

3.5

Cleanliness

3.7

Comfort

3.7

Pick-up/Drop-off

3.0

Value for money

3.5

4 locations in Guatemala City

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Locations in Guatemala City

6 Avenida 11-24 Zona 9

+502 2203 2303

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

7 Avenida A 3-44

+502 2324 9000

Monday07:00 - 14:00
Tuesday07:00 - 14:00
Wednesday07:00 - 14:00
Thursday07:00 - 14:00
Friday07:00 - 14:00
Saturday07:00 - 14:00
Sunday07:00 - 14:00

7a Avenida 2-12

+502 2203 2303

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Aeropuerto La Aurora

+502 3041 4653

Monday05:00 - 22:00
Tuesday05:00 - 22:00
Wednesday05:00 - 22:00
Thursday05:00 - 22:00
Friday05:00 - 22:00
Saturday05:00 - 22:00
Sunday05:00 - 22:00

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Reviews

10.0 Wonderful

Aug 2019

KAYAK

Pros:

very friendly staff

6.0 Okay

Aug 2022

KAYAK
Ordered a GPS and didn't get it.

2.0 Poor

May 2022

KAYAK
I don't like the service,

2.0 Poor

May 2022

KAYAK
I never will use this company again it's really poor service they offer once and they never get the right car you order online. I order toyota fortuner, never was there I took a I trooper 2015 was a noise air vent not working right and Shake on high speed I do not recommend to over people

1 out of 2

Payless

2.5

Cleanliness

2.5

Comfort

2.5

Pick-up/Drop-off

2.5

Value for money

2.5

3 locations in Guatemala City

Show locations

Locations in Guatemala City

15 Calle A 7-62a Zona 13

+502 2261 2571

Monday05:00 - 22:00
Tuesday05:00 - 22:00
Wednesday05:00 - 22:00
Thursday05:00 - 22:00
Friday05:00 - 22:00
Saturday05:00 - 22:00
Sunday05:00 - 22:00

7a Avenida 3-43 Zona 13

+502 2261 2571

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

9 Avenida, Areas As1-6 Y As1-7

+502 2261 2571

Monday05:00 - 22:00
Tuesday05:00 - 22:00
Wednesday05:00 - 22:00
Thursday05:00 - 22:00
Friday05:00 - 22:00
Saturday05:00 - 22:00
Sunday05:00 - 22:00

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Reviews

2.0 Poor

Dec 2022

KAYAK
I showed up to this location to pick up my car rental only to find that this location is no longer in service! luckily i was able to rent a car with Alamo

2.0 Poor

Feb 2022

KAYAK
ya no ay agencia en guatemala

1 out of 1

Thrifty

2.4

Cleanliness

4.6

Comfort

4.0

Pick-up/Drop-off

2.6

Value for money

2.4

One location in Guatemala City

Show locations

Locations in Guatemala City

La Aurora Intl Ap

+502 2379 8747

Monday04:00 - 23:59
Tuesday04:00 - 23:59
Wednesday04:00 - 23:59
Thursday04:00 - 23:59
Friday04:00 - 23:59
Saturday04:00 - 23:59
Sunday04:00 - 23:59

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Reviews

4.0 Mediocre

May 2024

KAYAK
They charge extras for thing already been on vehicle. Pls contact me via email or send me a phone number need to talk to you .

2.0 Poor

May 2024

KAYAK
This was the worst and sketchiest thing I’ve ever used. I’m extremely upset and will not ever use Kayak again for recommending me to them and putting me in danger

2.0 Poor

Jan 2022

KAYAK
If possible, I would give this location zero stars. For Christmas, my father and I went to Guatemala. We rented an SUV. First of all, the directions say that there is a telephone in the airport to call for a shuttle. This was not true. We ended up having to walk there. We even had some airport attendants who were there call from their cellphones since we do not speak Spanish. No shuttle was sent. Next, they charged me $24 a day for supplemental car insurance. I understand the need for supplemental car insurance in Guatemala after experiencing the road conditions. I had no problem with that. Which is why I bought it through Kayak when I reserved the car through Alliance. I showed this to the rental agent and he said it was not accepted in Guatemala. That is untrue. The fee he charged me for insurance was almost equivalent to the cost of the entire rental. How is that possible? He now doubled my cost PLUS I was stuck paying for the insurance I bought through Kayak. I did a quick search for an SUV with any other company and realized that due to the holiday rush, none were available. I was forced to either navigate myself through public transportation in a dangerous country which I did not research prior to arriving or paying

1 out of 1

NextCar

10.0

Wonderful

No reviews available

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Guatemala City

Locations in Guatemala City

7 av 15 Calle A 6-60

+502 2261 3628

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Filters

No reviews available

Guatemala Rent A Car

2.0

Poor

No reviews available

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

8 locations in Guatemala City

Locations in Guatemala City

19 Avenida 11-43- Zona 15

Opening times not available

5//54, 12 Calle

Opening times not available

7 Avenida 3-78

Opening times not available

Avenida Petapa 22-29 zona 12 Centro Comercial del Sur Local 2, Guatemala City, Guatemala

Opening times not available

Avenida Petapa 22-29

+502 2208 9000

Opening times not available

Boulevard San Cristobal - Centro Comercial

Opening times not available

Guatemala City airport

+502 2208 9012

Opening times not available

Zona 9

+502 2208 9020

Opening times not available

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No reviews available

keddy by Europcar

6.3

Okay

No reviews available

One location in Guatemala City

Locations in Guatemala City

Guatemala Airport

Opening times not available

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No reviews available

Fox

5.4

Fair

No reviews available

2 locations in Guatemala City

Locations in Guatemala City

Europcar, 9 A Av 45 71 Z 13

+502 1800 225 4369

Opening times not available

Europcar, Aeropuerto Internacional La Aurora, 9 Ave, 14-75, Zona 13

+502 1800 225 4369

Opening times not available

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No reviews available

Right Cars

4.7

Mediocre

No reviews available

One location in Guatemala City

Locations in Guatemala City

Central America, 9 Avenida 14-75

+502 5050 6027

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Filters

No reviews available

MEXRENTACAR

4.3

Mediocre

No reviews available

2 locations in Guatemala City

Locations in Guatemala City

9a Avenue 14-75

+502 2329 9012

Opening times not available

La Aurora Guatemala International Airport, Primer Nivel

Opening times not available

Filters

No reviews available

York Car Rental

4.1

Mediocre

No reviews available

One location in Guatemala City

Locations in Guatemala City

8-12 18 Avenida

+502 2385 8788

Opening times not available

Filters

No reviews available

FlexWays

2.0

Poor

No reviews available

2 locations in Guatemala City

Locations in Guatemala City

Aeropuerto Internacional La Aurora (Guatemala) C.A. (GUA)

Opening times not available

Ciudad de, 15 Calle C 7-16, Cdad. de Guatemala , Guatemala

Opening times not available

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No reviews available

Sunnycars

No score available yet

2 locations in Guatemala City

Locations in Guatemala City

7th Avenue 15-45 Zone 9

Opening times not available

Avenue Hincapie 11-01 Zona 13

Opening times not available

Filters

No reviews available

Shouqi

No score available yet

One location in Guatemala City

Locations in Guatemala City

Aeropuerto Internacional La Aurora

+86 10 6064 1387

Opening times not available

Filters

No reviews available

117 travellers who hired a car in Guatemala City gave the car agency they used an average rating of 5.3

Car hire locations in or near Guatemala City

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Guatemala City car hire information

Pick-up locationGuatemala City
Car types
Hire locations70
Airport locations26