Guatemala City car hire

Guatemala City car hire

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Guatemala City, Guatemala
12 Dec — 19 Dec
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Guatemala City, Guatemala
Sun 12/12
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Sun 19/12
Noon
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Guatemala City car hire information

Pick-up locationGuatemala City
Hire locations59
Airport locations17

Guatemala City car hire reviews and directory

Rated no. 1
Alamo
Best rated
7.1 Good (36 reviews)
5 locations in Guatemala City
Alamo
Locations in Guatemala City
  • 7.4
  • 7
  • 7.1
  • 7
  • 7.1
Recent reviews
10.0 Excellent10 Aug. 2021
Everything it's perfect. thank you!!
2.0 Mediocre29 Jun. 2021
Service was poor. Didn’t honor reservation
10.0 Excellent10 Jun. 2021
Great customer service.Insurance is too expensive
2.0 Mediocre4 May 2021
They had no car for us, nor would they make calls to find us a rental with another company. We had to drag our suitcases around until we found availability with Europcar.
10.0 Excellent3 May 2021
staff was very friendly, and yes the return and pick up was easy
10.0 Excellent23 Mar. 2021
I was able to rent the car in Guatemala City and return it in Antigua, which was very helpful for me.
10.0 Excellent24 Dec. 2020
The comunicación with Manuel and Isabel was very professional and helpful. I definitely will rent a car with them. ThanksN/A
4.0 Okay25 Nov. 2020
YesMake sure the cars fells safe
4.0 Okay25 Nov. 2020
They charge for full tank of gas when only need a quarter
6.8 Good13 Nov. 2020
Friendly staffWe waited for 1 hour to get our car, they can be more organized
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Rated no. 2
Avis
5.8 Okay (48 reviews)
3 locations in Guatemala City
Avis
Locations in Guatemala City
  • 6.4
  • 6.2
  • 5.4
  • 5.2
  • 5.4
Recent reviews
10.0 Excellent1 Nov. 2021
A good experience
1.9 Horrible27 Jul. 2021
Did not have the car I asked for and canceled on me one hour before pickup
1.9 Horrible20 Jul. 2021
I did my reservation online through Kayak and received a confirmation. I checked in online and then arrived at the location, to find out they did not have the vehicle I requested or any vehicles period. I had to request a ride back to where I was staying, and hesitantly they agreed to drop me off. They did not attempt to find a solution to the problem at all. They simply (politely, but directly) stated they had no vehicles and could do nothing about it.
2.0 Mediocre13 May 2021
The car was ok. tires a little run down. the staff checked in ok.We purchased full collision damage waiver. When actual damage occurred on the car, we drove to avis the same day. told them about the issue and returned the car actually a day early. We were told that the insurance was not going to cover the damage with some week excuse (in fact that we had to immediately inform avis of the accident). There is no good cellular in Guatemala, so we could not call and instead drove to avis immediately. The accident did not involve any other car. ( in fact the roads are narrow and there was no possibility to hang out where we damaged the car (rocks at the side of the road). The car's functionality was not impaired at all. We were told to come back the next day (where we actually took off to return to the US), after the local manager had spoken to his supervisor. We returned the next morning, ready to take the flight. At that point the manager called his supervisor and customer service representative and then told us that the CDW would not cover because we had not immediately called (which was impossible). Needless to say, we will fight line of argumentation. It is just very frustrating to have purchased this kind of "peace of mind" insurance only to find out that the contract seems to be illusory. Will definitely not rent from avis again and very upset about their gamble.
6.8 Good31 Aug. 2019
Friendly staffVariety of trucks
2.0 Mediocre13 May 2018
Invented random feesEnded up walking away from my reservation. When I pointed out that the fees were already included in the total I was quoted, the employees became shifty and came up with a random airport tax/fee that doesn't exist. They quoted me one amount for a deposit, then they changed their minds because the rental is an SUV. I had no confidence left, so I walked away and rented from another rental company.
2.0 Mediocre3 Jan. 2018
They ignored my reservationI reserved early because of the season. When we arrived they acknowledged our reservation but simply said they didnt have any cars. I thought the point of a reservation was precisely so there would be a car.
5.2 Okay14 Nov. 2017
Car was cleanIt wasn't the car I ordered. Despite several days in advance with confirmation car wasn't waiting for me and I needed to go for 2WD instead of 4x4 which prevented me from entering certain areas and made my journey in Guatemala risky and stressful.
2.8 Mediocre20 Oct. 2017
Absolutely orribleSome jung employers, but they can’t decide anything!They want encrease the total amount in every mode There’s no one can decide! There’s no one responsible! There’s no one who give you the total amount!
5.6 Okay19 Mar. 2017
driving in GuatemalaThe car was cleanThe price quoted to me on the phone and sent by email did not match at all what we had to pay when we got there, we had to pay at least $100 more. And we had to take insurance - which is fine if it's required but that wasn't stated up front as a requirement. The language barrier didn't help either as we don't speak Spanish.
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Rated no. 3
Europcar
2.7 Mediocre (31 reviews)
2 locations in Guatemala City
Europcar
Locations in Guatemala City
  • 3.7
  • 3.5
  • 2.7
  • 3.3
  • 2.7
Recent reviews
2.0 Mediocre30 Nov. 2021
We showed up in Guatemala City 1 hour and 45 minutes later than anticipated due to flight delays and Europcar gave away our vehicle to another person. We struggled to find another car. I will never be using this rental car company again and will surely rethink utilizing kayak to ever book rental cars again.
2.0 Mediocre17 Nov. 2021
Didn’get the car. They did not have any car, even not in other size. I couldn’t believe it! They drive us outside the airport to offer an “alternative” rental… the worst rental car experience I hace had. I trusted Europcar as a responsible company, but is not.
2.0 Mediocre16 Nov. 2021
Could not find europcar at the airport. Other companies said they were not familiar with this company. Ended up not renting a car through them, and went with a local company instead
2.0 Mediocre14 Nov. 2021
Nothing, car wasn’t ready.
10.0 Excellent13 Nov. 2021
Everything was great. Comfort was great and vehicle was clean. Great price for a family vacation to visit beautiful country.
2.0 Mediocre9 Nov. 2021
Didnt rent the car because hidden charges
2.0 Mediocre24 Oct. 2021
They give misleading offers, they force you to take insurance that increases the rent a lot, that should be said before you choose them
1.9 Horrible18 Aug. 2021
Bait and switch tactics with exhorbitant insurance costs revealed only when you show up to pick up. We walked out.
1.9 Horrible10 Aug. 2021
Cobran por todo no se puede hablar con alguien que pueda resolver el problema ,el carro golpeado por fuera y sucio por dentro
1.9 Horrible7 Aug. 2021
First of all Europcar don't have a desk at the airport and by asking people in other desks eventually they found the guy in charge. Than after shuttling to the Europcar office we found out that the car we reserved is not reserved for us, we were offered a pickup truck that was more than double the price. We declined.
Rated no. 4
National
10 Excellent (3 reviews)
7 locations in Guatemala City
National
Locations in Guatemala City
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
10.0 Excellent4 Dec. 2021
The staff was friendly and helpful
10.0 Excellent1 Jun. 2021
Staff was very friendly and helpful. Reliable vehicle for the terrain.
10.0 Excellent20 Mar. 2018
Great and friendly customer service. Karen at check out was fantastic.
Rated no. 5
Enterprise
7.5 Good (18 reviews)
7 locations in Guatemala City
Enterprise
Locations in Guatemala City
  • 8.3
  • 8
  • 7.3
  • 7.1
  • 7
Recent reviews
8.0 Excellent30 May 2021
Better communication on their part and website should be updated with actual hours their offices are open
2.0 Mediocre3 May 2021
Good luck getting you phone call answer.
10.0 Excellent14 Mar. 2021
The staff was extremely friendly and very helpful . Amazing service at a great price , thank you !Nothing , everything was perfect .
10.0 Excellent30 Dec. 2020
It was fast and easy I really I liked it.! Very good service.!What business hours.! I was waiting to return the car for over 20 minutes and nobody showed up so had to leave because I was going to loos my flight.!
6.4 Good22 Mar. 2020
They said "no" when I asked them if they could drop me off to my hotel, which was only about two kilometers away.Better customer service
9.2 Excellent10 Dec. 2019
Needed help getting my heavy bags to terminal
2.0 Mediocre26 Jun. 2018
Bait and switchSaid the insurance I bought wasn’t valid. Then the price of the car rental itself has gone up. So I walked away from the reservation and dealt with cab rides through out my vacation. Not the end of the world but certainly not a positive on the car rental.
7.2 Good17 Feb. 2018
I rented an automatic.The car was ok, it had a lot of miles, it was clean but it had way too many scratches all over the body.I rented an automatic transmission car and they did not had automatics, they only had manuals, Hard when you have a back problem.
2.0 Mediocre17 Apr. 2017
They were selling cars for a higher price! To no reservation peopleEVERYTHING
6.0 Good17 Mar. 2017
Company is hard to find and off site.
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Rated no. 6
Budget
5.6 Okay (11 reviews)
2 locations in Guatemala City
Budget
Locations in Guatemala City
  • 6
  • 6.1
  • 5.6
  • 5.6
  • 4.9
Recent reviews
10.0 Excellent19 Aug. 2019
very friendly staff
4.4 Okay30 May 2018
Budget Agent Over ChargingCar was nice and original quoted value was good.Agent in Guatemala charged over the original quote
2.0 Mediocre16 Apr. 2017
Left stranded.NothingThey did not have the car I reserved, nor any car at all. We were left stranded in a country we had never visited with no car. The budget agent at the airport said that even though we had a reservation, he did not have a car for us. He suggested other questionable car rental places at a much higher price. We ended having to find our own car at other place. This was the worst car rental experience of my life, will never use budget in my life again.
8.8 Excellent11 Apr. 2017
Car rental in GuatemalaCar was fine.I hate to have to pay the mandatory insurance in Guatemala when my credit card covers everything in the US. The insurance nearly doubles the price of the rental.
2.0 Mediocre3 Jan. 2017
I have reserved a sedan and they only had a pickup. we were 4 persons and could not leave the baggae on the bed with no security. We end up going with another rental company and had to pay almost as twice as much that what we have booked with Budget.
5.2 Okay26 Sep. 2016
Ok but.......unit not so good.Attention when arrived1. Time too long when picking up the car. 2. Vehicle was not in the best conditions. Seems it has been damaged a lot, didn't drive well, transmition seems to have problems. 3. Cleanliness needs to improve.
6.0 Good15 Jan. 2016
The was no sign were to drop off the car so we drove into a parking lot having to pay 2,5 dollar to exit it again. The clerk told us that there usually is a sign but it was taken away that morning for some reason.
2.0 Mediocre9 Jan. 2016
Budget Agent DishonestNothingWe had made reservations for two compact cars. The rental agent told us that they did not have the vehicles that we had reserved, and that they did not have any vehicles. I believe that they did in fact have vehicles for rent, but did not want to rent to us at the discounted price we got through Kayak. We witnessed the agent signing agreements with other customers that had arrived after us. I will not be renting from Budget in Guatemala or anywhere else again.
2.0 Mediocre3 Jan. 2016
Didn't fulfill my reservationAbosutelly nothing.I made a reservation a week in advance for an economy car to pick it up at La Aurora Airport in Guatemala. I called them as my making my way there to pick up the car, they pulled up my reservation and they said "Sorry, we don't have cars." I told the person on the phone that I had made a reservation a week in advance and that I needed the car, she replied "sorry, we don't have cars". I asked her if they had cars in another of their locations in the city, again "sorry, we don't have cars". I asked if they had another type of car, I got the same "sorry, we don't have cars". I was never notified of this. I called two hours in advance before pick up the car so it wasn't like I showed up late to pick it up. I was never offered a way to solve this problem, something like giving me another type of car at the price of my reservation or even getting me a car from another company. I was left out to figure it out on my own in a third world country, I had a tight travel schedule so I needed a car at that moment. After two hours of searching around I had to bite the bullet and rent a car for THREE times more money that what I made my reservation for. I even went on Budget's website and it said they DID have cars! I am never renting with them again and if you don't want to be left out in the wind in a third world country shouldn't do you.
10.0 Excellent3 Jan. 2016
The personnel were professional and helpful both at check-out in Antigua and check-in in Guatemala City and the car worked wonderfully. And the drop-off charges were nominal.
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Rated no. 7
Hertz
4.5 Okay (4 reviews)
6 locations in Guatemala City
Hertz
Locations in Guatemala City
  • 4.5
  • 4.5
  • 4.5
  • 4.5
  • 4.5
Recent reviews
2.0 Mediocre29 Nov. 2021
When I went to pick up my rented van I was told that they didn’t have any cars available, why they it was confirmed?
4.0 Okay7 May 2018
Pesima atencion y exageradamente lentos!El precioEn la pagina ofrecen un “Fiat 500” ( o similar) pero cuando llegas no solo no está disponible ese auto sino que no tienen ni siquiera uno! Nosotros elegimos ese por nostalgia! Atienden muy lento y muy mal,
2.0 Mediocre31 Oct. 2016
No more Hertz rental for my businessNothing to likeThey where no freindly at all they could not speak English even because it was an international airport,,, or maybe they played that they know any English to try to get u for extra charges this people in Guatemala are thieves be careful spread the world I will do the same on all possible media
Rated no. 8
Dollar
4.2 Okay (7 reviews)
2 locations in Guatemala City
Dollar
Locations in Guatemala City
  • 5.1
  • 4.5
  • 4
  • 3.7
  • 4
Recent reviews
2.0 Mediocre1 Feb. 2020
Nothing from the beginigI’m putting a complain online and if it isn’t working I’ll sue the company
4.0 Okay28 Jan. 2020
Drop off
2.0 Mediocre8 Sep. 2017
The car was not at the airport
2.0 Mediocre16 May 2017
Extra Insurance and Hidden Deposit FeeWhen we got to the offsite counter, they told us we needed to buy extra $200 insurance even though we had already bought insurance online as well as leave a $2000 deposit that wasn't mentioned anywhere before. Wound up getting a car elsewhere. Very poor. Also car they wanted us to talke was really banged up and missing nobs on the center console.
6.4 Good2 Aug. 2016
Take picturesThere was a person at the airport who was very helpful in arranging a ride to the off-airport location.Pick up took a long time. At drop off they charged us for a scratch that was on the car before we left. Take pictures of every little ding and scratch if you don't want to be changed extra
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Rated no. 9
Payless
4.1 Okay (10 reviews)
3 locations in Guatemala City
Payless
Locations in Guatemala City
  • 4.6
  • 4
  • 4
  • 4
  • 4
Recent reviews
2.0 Mediocre18 Apr. 2017
Car I had reserved was given to another customer--I was told I'd need to wait 2-3 hours for the next (despite my reservation).
2.0 Mediocre20 Feb. 2017
Worst rental experienceThe rental price was descentThere was a $900 deposit plus mandatory additional insurance, none of this was on the website
3.2 Mediocre22 Jan. 2017
Terrible PAYLESS experience in Guatemala CityExtorted money for "mandatory" insurance, despite having paid for full insurance through Payless/Kayak. Car was worse then the car I learned to drive on(1971 VW bus), the brake light was taped on, headlights were positioned incorrectly, you could only see in the dark while going up a hill, even with high beams. When idling the whole car shook like we were having a huge earthquake. And the car felt like it only had 2 cylinders. Very bad experience.
2.0 Mediocre21 Nov. 2016
THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CAR
6.0 Good14 Sep. 2016
It's okWell they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.
10.0 Excellent12 Sep. 2016
Thas good
2.0 Mediocre3 Sep. 2016
UnreliableNobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.
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Rated no. 10
Thrifty
2.7 Mediocre (5 reviews)
1 location in Guatemala City
Thrifty
Locations in Guatemala City
  • 2.8
  • 4
  • 2.4
  • 2
  • 2.4
Recent reviews
3.2 Mediocre16 Feb. 2019
Vehicle had damage that affected functionality. We had to wait about 2 hours to get the vehicle. Undisclosed insurance requirement was added at check in. Overall poor experience.Be timely. Provide a good product. Be upfront about pricing.
3.6 Mediocre1 Jan. 2019
The Thrifty agent was not at the pick-up location at the scheduled time. The vehicle (a Mitsubishi sedan) itself performed slowly, and was very sluggish on roads with hills. The vehicle had over 141,000 miles on it, which is probably why it performed poorly. The tires were almost bald. The plastic chip cover on the key ring broke apart and some electronic chips fell out, making it impossible to start the car. This happened the day we had to be at the airport for an outbound flight. We had rented from Thrifty on another occasion, and that vehicle broke down and had to be replaced. It also had one broken headlight bulb that had to be replaced. Adios Thrifty.
2.8 Mediocre12 Apr. 2017
Will never do thrift againBrakes barely worked. We waited about 40 minutes after arriving for the car to b ready. Car was ugly and beat up.
2.0 Mediocre21 Feb. 2017
Big rip off and really old carEverything
2.0 Mediocre11 Feb. 2017
Lots of hidden chargesI was charged just as much for insurance than for the car rental.
Guatemala Rent A Car
7 locations in Guatemala City
Guatemala Rent A Car
Locations in Guatemala City
Recent reviews
Sunnycars
5 locations in Guatemala City
Sunnycars
Locations in Guatemala City
Recent reviews
MEXRENTACAR
2 locations in Guatemala City
MEXRENTACAR
Locations in Guatemala City
Recent reviews
Economy Rent a Car
1 location in Guatemala City
Economy Rent a Car
Locations in Guatemala City
Recent reviews
keddy by Europcar
1 location in Guatemala City
keddy by Europcar
Locations in Guatemala City
Recent reviews
Right Cars
1 location in Guatemala City
Right Cars
Locations in Guatemala City
Recent reviews
173 travellers who hired a car in Guatemala City gave the car agency they used an average rating of 5.5

Car hire locations in or near Guatemala City

Good to know

Most popular car type

Full-size

When to book a car hire in Guatemala City

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Guatemala City

  • Guatemala City has much to offer adventurous visitors. Often though, these tourism treasures are only available to those who have a means of getting there. Quite frequently, this means renting a car. One great option for travelers with a vehicle at their disposal is a day trip to the volcano Pacaya. This volcano is a 49-kilometer (30-mile) drive from the city and is easily hiked in just a couple of hours.
  • Excited to begin your journey in Guatemala? Travelers arriving at La Aurora International Airport will find the airport’s hire car counters located both in the Arrivals Hall and outside of the main terminal in the adjacent parking lot.
  • In the busier sections of town there are many pedestrians on the streets, and jaywalking is a very common occurrence. This applies doubly to the heavily trafficked tourism spots and in the popular downtown areas. Drivers should make sure to drive carefully and keep their eyes open for any pedestrians who may be about to wantonly cross the street.
  • Guatemala City is the most populous city in the country and, as a result, it has its fair share of rush hour traffic. The morning rush hour period goes from 6:00 a.m. to 9:00 a.m. most mornings during the week with slightly reduced traffic on the weekend. In the afternoon and evening, rush hour typically starts as early as 4:00 p.m. and lasts until 7:00 p.m. in many parts of the city. Additionally, CA1 and CA9, specifically their inner city portions, should be avoided during peak rush hour due to the volume of traffic they experience.
  • Book your car hire in Guatemala City at least 1 day before your trip in order to get a below-average price
  • Full-size car hires in Guatemala City are around -26% cheaper than other car types, on average

FAQs about hiring a car in Guatemala City