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The boarding process was delayed and the miscommunication of what seats are broken

Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.

UK Based crew was great. Very friendly and quick. The seats are just too tight and not comfortable. The plane appeared quite old. Food is better on other non-USA based airlines.

Crew seemed annoyed by the fact we were there. Very unpleasant

The travel from Munich to San Diego :Food and drink service was good,way to cramped on the plane for that long of travel.not even convenient for getting up to use bathrooms or stretch.we were mislead to believe our “air bus” was much bigger.

Our flight was delayed three times. It took us 17 hours to get home.

I really do not like the basic in basic economy.

On time take off…US cabins look tired and need of refresh!

Quit making seats narrower and narrower. The guy beside me spilled over in to my seat.

I was duped into thinking it was a United Airlines flight when in fact United had nothing to do with it.

The American flight was a connecting flight to an international flight. The international flight has a 2 check bag rule. Despite being informed of this, American would only check 1 bag and wanted 100 to check the second (basically a 3rd carry-on) to NYC. Subsequently tsa took a sealed container of maple syrup and a few other things that couldn't be in carry-on plus I had to lug around 3 pieces of luggage for the entire trip. The American reservation was made with the international and American actually checked the one piece the entire way to China. This is one of the reasons that I will avoid American airlines if possible in the future.

Horrible airline! They always got something messed up with their planes. 3 hour delayed made us missed both out flights. Had to wake up early in the morning next morning to get another flight!

On an overnight flight people behind me kept lively and loud conversation, which meant I couldn’t sleep. Food was really lousy, im sorry to say.

Crew never smiled, never helped , told me to make my own bed ( in Upper class), never offered a drink

They cancelled two flight and got us onto another airline, which was also delayed.

Delayed so that missed connecting flight. Connecting flight was also delayed on the tarmac but they closed the gate before the rescheduled time.

The food has never improved. It will never improve. But when I'm boarding a flight in priority boarding and I've spent 10 hours inside the security area of the airport and I get "randomly" selected for additional screening as I board the plane when the flight has already been delayed, and I work as a military contractor that has been issued visas direct from JMOD, I find it ridiculous. I would never recommend anyone to use AA on international flights. JAL is a better airline with older planes. The flight attendants on international hauls on American also have a chip on their shoulder and really dont deliver the same level of service code share partners do.

The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.

Nice clean modern plane no issues with the b flight

Flight attendants used to be nice to people. And any flight over 5 hours should have some kind of food other than tiny pretzels and one drink comped.