My suitcase was completed destroyed. The top part is broken and unusable now.
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
Not as good as expected Air Can needs to improve totally rated on internet as worst
Fight was delayed an hour due to operational issues ,then further delayed due to ground control for a total of about 1.30 hours. Salad was completely frozen and flatware was so cold you could barely handle it. Crew was friendly and professional and the flight was smooth. The aircraft was clean and well-serviced.
Check-in at 4:30 am in the morning was very quick and efficient.
Nothing, whole flight was a nightmare, was forced to check my carryon bag at the gate, staff was rude and unprofessional
David went above and beyond to make our flight the best that it could be
My experience was medium staff where great I dislike flying in triple 7 seats very uncomfortable and no room on jet all the rest of the flights where great
Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
The flight to Tokyo AA61 took off about two hours late, but then had to turn back. By that time the crew had to be replaced. Then they kept promising to take off in an hour, then in 3, then switch to the next day.
Would have thought that they would gas up plane before everyone got on board
One of the best flights I’ve had. So smooth.
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
Amazingly comfy flight - I had upgraded for a reasonable price and it was worth it. The food also was good.
Kayak boarding information contained inaccuracies that would have not existed if booked directly with American. Paid for preferential boarding, was last to board.
First class flight attendant was rude and lacked any customer service skills.
Staff at the gate were incredibly rude, hostile and threatening. Never fly American Airlines.
AA is always pretty solid. Was on time all the way around today so can’t complain!
