Pros: Professional staff.Cons: Maybe not sell off cars next time they are sitting around waiting for a pandemic to end. Also maybe not gouge those of us who had to use our airline tickets before they expire and we all show up to Hawaii at once. I guess I’m glad I paid double instead of triple the price, or at least we had a car. Thanks for having a few left. The trip was great. The car was great. The price was not. I hope my donation goes to getting some more cars so I don’t have to worry about it next time. I’d have done the exact same thing if I was in your shoes.
10.0 Excellent11 Mar. 2021
Pros: Staff were friendly. Drop off was fast.Cons: I didn't get a printed receipt at drop off and I still didn't receive an E-mail receipt. I need it for work
10.0 Excellent9 Jan. 2021
Pros: Skip the counter feature along with the ability to choose the vehicle was terrific. The drop off was also easy, the car was clean and worked well and the price was really a great value for Hawaii.
10.0 Excellent4 Jan. 2021
Pros: YesCons: Costs of renting the car seemed excessive
10.0 Excellent13 Dec. 2020
Cons: We immediately returned the car seat we had rented and went to Target snd bought one. Yours was not safe snd unacceptably flimsy. If you’re going to rent them, get a really good one
10.0 Excellent11 Nov. 2020
Pros: Pick up was the easiest I’ve ever had. The staff were helpful and fast to assist with our car seats as well. Drop off was just as easy. The staff was courteous and kind.
8.0 Excellent8 Jul. 2020
Pros: yes friendly staff and easy drop offCons: Spoke to two agents at the same time during drop off. Having to speak to just 1 person would have been sufficient and less irritating.
10.0 Excellent19 Mar. 2020
Cons: Clean comfortable nice smooth car! They gave us a discount because the check engine light came on! A very nice gesture!
10.0 Excellent22 Jan. 2020
Pros: our first vehicle smelled of mildew, we brought it back and they gave us a brand new larger Jeep and gave us a day for free, it was more than we asked for.
9.6 Excellent3 Jan. 2020
Pros: Staff was excellent at pick up and drop off. It was the easiest pick up everCons: There was a malfunction with the passenger door. I hope they pulled it before renting to the next customer. I mentioned at drop off and the guy credited me a day back for my troubles.
Pros: Ridge (staff at the desk) was the best. He was friendly and helpful. Best person to meet to start my trip. All of the staff was kind
10.0 Excellent29 Mar. 2021
Pros: Exceptionally friendly at checking in and out.
10.0 Excellent23 Mar. 2021
Pros: Friendly staff. Easy pick up and drop off. Great car.
2.0 Mediocre22 Mar. 2021
Pros: Staff was friendly and pickup/dropoff was easy and quickCons: overcharged, invoice did not match contract prices, days did not even match.
2.0 Mediocre21 Mar. 2021
Pros: I would never rent from Sixt. Prices changed and changed and changed. Their mistakes kept costing me more. Really. Never again!!! CS was theeee worst!
2.0 Mediocre19 Mar. 2021
Pros: Car was not cleaned and smelled like some one had been smoking drugs in there used paper napkin and strawsCons: Definitely someone needs to pay close attention to the cleanliness of the car and probably turn the AC on to see if any odors are coming Thru if so change air filter
2.0 Mediocre9 Mar. 2021
Pros: this company lacks a decent customer service. When we called them we had to stay on line for over 30 minutes before someone would answer. and at that time the rep was not knowledgable and could not help us. During Dallas snow storm we were delayed at DFW airport and we called SIXT and told them we may not arrive until late that night. the person who answered took note and said they will wait for us. We arrived at Maui airport around 11pm and their office was closed at airport and when we called them they said come back next morning..... we had to rent a car from Hertz for one day, go to our lodging which was about 40 miles and drove back next day to the airport to pick up our car. We do not recommend this company to anyone and ask Kayak and Priceline to drop them off their list.Cons: Definitely a better customer service and hot line to reach out someone to talk.
10.0 Excellent28 Feb. 2021
Pros: Easy booking, friendly staff, competitive pricing.Cons: Nothing this time
10.0 Excellent7 Feb. 2021
Pros: Drop off was quick and easyCons: Check in was a bit slow
4.0 Okay1 Feb. 2021
Pros: Staff was greatCons: Paying for additional drivers is just not right. The true price per day was not listed.
Pros: Pick up and drop off was easy.Cons: Better prices, but there was a huge surge so I get it.
6.0 Good11 Apr. 2021
Pros: Staff was ok. Drop off easy.Cons: Cars are extremely overpriced right now I believe Hawaii is making up for what they lost in revenue during the Covid restrictions. To pay $1400 for one week versus $300 like we used to seems pretty ridiculous. Obviously you do it because you want to go but it seems evident to me what they’re doing with the prices… Making up for lost revenue.
8.0 Excellent5 Apr. 2021
Pros: Everything was easy! We upgraded and got a great deal for that. Front counter attendant was awesome.
8.0 Excellent1 Apr. 2021
Pros: Staff was indifferent. Not nice... but not rude. Simply going through the motions.
2.0 Mediocre5 Mar. 2021
Cons: I canceedl my rental 3 days in advance but was never able to get in touch with anyone from Kayak or from Thrifty to discuss their cancellation policy. I called multiple agencies who told me I had the wrong department and then they transferred me to a different department only to be told that I had contacted the wrong department. They said someone would call me. No one has reached out. I will never use Thrifty again, and I probably won’t use Kayak again either. Terrible experience. I wasted so much time on my honeymoon.
6.0 Good26 Feb. 2021
Pros: Everything was super easy, but I was never told about the surprise $52 charge that I received once I arrived to the car rental place. If your going to charge it due to picking up in an airport you should tell people or add it to the price. Seems very dishonest and unprofessional.Cons: Add the $52 tax charge to the price of the rental so it’s not an unwelcome surprise for people at the start of their trip.
2.0 Mediocre21 Dec. 2020
Cons: The vehicle broke down and I had to leave the vehicle and walk to the airport to get a replacement. They do not answer the phone. When someone finally answered and I told them that I was stranded, they placed me on hold for 43 minutes.
10.0 Excellent8 Dec. 2020
Pros: Friendly staff and ease of rentingCons: Price
10.0 Excellent23 Nov. 2020
Pros: Easy in. Easy out. The price I expected to pay is exactly what I paid. The car I expected to receive is exactly the car I received.Cons: I honestly don't know. Maybe lemon air freshenner in the car?
4.0 Okay22 Nov. 2020
Pros: Staff at Kahului airport were polite.....only two reps working with about 10 rep spaces empty..mgr actually came out of the back room and reminded that only drivers should be in the line, then she went back to her room,she should have gone to a computer and started helping..took forever to get to a rep...line was to the door...yes, that was with drivers only in line Returning the vehicle was much easier...Cons: More reps should be on the floor...the play stayed packed each time the airport shuttle showed up. THERE WERE NO VEHICLES IN THE GARAGE TO GET!!!!! It was a joke.....several groups of people waiting for their vehicles....we waited probably 45 minutes....the mgr came out of her room again and told everyone in the garage area to just go pick a vehicle and get in it...ANY vehicle!!!! A couple of people found vehicles way back against a barrier and took them... our suv finally showed up...was reserved as FULL size....a Chev Terrain is NOT full size....A TAHOE like I booked is full size......Will have to seriously think about renting from them again at Kahului airport.....
Pros: Smooth process and we were happy with the vehicle in the very wayCons: As with all cars in Maui, or so our understanding, was overpriced. We also had to wait at pick up bc none were available
10.0 Excellent2 Apr. 2021
Pros: All went very smoothly
4.0 Okay15 Mar. 2021
Pros: STAFF was AMAZING!Cons: The vehicle interior was FILTHY, sand and particles on the seat, dash radio council filthy, dirty
4.0 Okay3 Mar. 2021
Pros: Location.Cons: Honest realistic pricing..... and stop with the upselling you are NOT giving good deals. “Only $50 dollars a day more”.
4.0 Okay12 Feb. 2021
Pros: No prob with carCons: Price went down $100 between when I booked it and picked it up, would not refund diff.
10.0 Excellent10 Jan. 2021
Pros: The price was great!!! $304 for a mid sized sedan fir 9 days!!!!Cons: WiFi at the pickup desk do I could show the Agent my negative Covid test on the Hawai’i travel website. It took 10 minutes of me standing outside fir better coverage before I could get a page to load.
10.0 Excellent25 Dec. 2020
Pros: Staff was friendly. Drop off super easy.Cons: There was no windshield wiper fluid.
10.0 Excellent20 Dec. 2020
Pros: Pick up AND drop off were super easy and very Covid-friendly! Much appreciated.
10.0 Excellent26 Nov. 2020
Pros: Alohakele was very helpful
8.8 Excellent31 Jan. 2020
Pros: The Chinese girl at the checking in counter was my prime reason for rating this car rental experience as Excellent. Instead of trying to up sell us; she was extremely helpful with her suggestions and friendliness!! A refreshing experience!!Cons: Nothing!! We enjoyed this trip!!
Pros: Easy drop offCons: They want to charge my an extra $15 a day for my husband to drive the car... we booked a full size SUV which stated pathfinder or similar (picture of Tahoe was on it) we got a Ford Explorer, which doesn’t fit 4 medium size suitcases like the description stated that it did.. staff argued with me when picking the car about the size... car was dirty inside, seats were stained for the amount of money should have received better service. We will never rent with hertz again!
6.0 Good9 Apr. 2021
Cons: You do not have a good after service. We were trying to reach Kahului office at Maui but could not reach anyone. Recording comes out and says either they are busy or closed due to weather. I left 2 days ago and I know it is not a weather issue.
2.0 Mediocre5 Apr. 2021
Pros: NothingCons: They overcharged us. They did not provide the car we ordered, instead giving us a much smaller hatchback that didn’t fit our children and our luggage. They offered no discount, no alternative. To top it off they also charged us an additional day rental because there was no one working the desk at the drop off and I left the keys in the provided drop box. It was a complete rip off and the worst customer service imaginable.
8.0 Excellent1 Apr. 2021
Pros: Took a very long time to get the car. Line was long and slow for check in. Drop off was quick and easyCons: The front desk staff needs more people, especially for how busy Maui is.
10.0 Excellent28 Mar. 2021
Pros: Pick up and drop off were very easy.Cons: Nothing comes to mind.
6.0 Good16 Mar. 2021
Cons: I had expected my rental pick-up to be at the airport (OGG), and it was not clear from any of my confirmation messages that this was not the case. Upon arriving at the airport Hertz desk I was referred to take a taxi to the offsite location for my rental pick-up. However when we arrived at the offsite location we were informed that they did not have the car that I had reserved and for which I had prepaid. I was instructed to go back to the airport to get the car I had reserved. Once I got back to the airport I was quickly provided the correct vehicle, but it shouldn't have taken that many steps and was a frustrating start to our vacation.
2.0 Mediocre5 Mar. 2021
Cons: Big line for pick up (compared to every other car rental place) and excuse was “someone didn’t show up.” When I dropped off there was no one there. When I finally got out of car and looked for someone they excuse was the one person working “must have gone to the bathroom”. Not sustainable service and COVID is not an excuse (not same experience with other rentals). I go to Maui every month and will not use Hertz again.
10.0 Excellent26 Feb. 2021
Pros: Staff was absolutely amazing!!Cons: Amazing service!! Thank you so much.
10.0 Excellent21 Feb. 2021
Pros: Easy pick-up and drop off.Cons: How about telling us in advance there would be $120 in taxes on a $227 rental. At least I’d be better prepared to know that type of tax was coming.
10.0 Excellent6 Jan. 2021
Pros: The entire experience was very positive!Cons: It would have been nice to have the car ready when we got there, but it is understandable that this won't always be possible.
Pros: Not a thing! There's a MANDATORY 14 DAY QUARANTINE ! THEY REFUSED ANY REFUND OR CREDIT! THEY HAVE FILE BANKRUPTCY !Cons: GIVE ME BACK MY $ 500.00 !!!! Company new they where going into Bankruptcy and still took people hard earned money ! Honestly I will never use a third party to book any car rental again. AS FARE AS I AM CONCERNED PRICELINE AND EZ-CAR STOLE MY MONEY!
10.0 Excellent22 Mar. 2020
Pros: Super friendly and helpful. Offered available discounts.
10.0 Excellent1 Feb. 2020
Pros: Great, easy check in and drop off. Quick customer service. Very pleased.Cons: They initially tried to get me to pay an extra $10/day to upgrade to an suv (they didn’t have enough cars and is reserved a car). I heard the guy next to me offer the customer the same upgrade free of charge. I had to say no multiple times and he finally (as if he was doing me a huge favor) and said he’d give me a free upgrade. Not a huge deal, but a little annoying.
3.6 Mediocre4 Sep. 2019
Pros: Staff were friendly. Car was cleanCons: Car – I reserved a Corolla, and we got a convertible that was uncomfortable, tight (companion very tall), and difficult for to me to drive (I'm short). Made driving extremely annoying and uncomfortable. Pick up took long because 1st car had no keys inside, and we had to ask for another car.
6.0 Good16 May 2019
Pros: The car didn't break down and my boyfriend enjoyed driving a jeepCons: Well, they could have not done a sales pitch on us and made me spend more money for a car we didn't need. The biggest thing they could have done better, was tell us they were moving locations between the time we picked it up and dropped it off. We almost missed our flight and there was no apology.
10.0 Excellent8 May 2019
Pros: Girl at the Front desk was nice. It was late.Cons: Overall good experience
2.4 Mediocre4 May 2019
Pros: When we picked up the car the stuff who help us was very, very rude... not friendly at all. She was extra rude when we told her we won’t purchase car insurance.. The drop off was super easy. I can’t complaint about that.. it was our first time renting a car there. We won’t do it again!Cons: Try to hire people who is kind, nice and friendly with the clients. Specially after you are being on a plain for hours the last thing you wanna deal with is with bad service.
4.0 Okay22 Apr. 2019
Pros: Drop off was easy--but that's all.Cons: Pickup is a beast. Long line, no kiosk and slow as can be. Just for this reason, I won't use this company again. Also, the car is awful and not the car I booked. Yeah, they warn you that you won't get what you asked for but I noticed they didn't even have the car I requested. False advertising.
7.2 Good14 Apr. 2019
Pros: Had a car that wouldn't start and couldn't be jumped but they came and replaced it. It took about 3 hours but at least it was taken car of pretty quickly.Cons: I had a car that stopped working.
2.0 Mediocre14 Apr. 2019
Pros: Initial check in was easy. Staff was friendly.Cons: Extremely long lines. We had problems with the tires and tpms. Had to return to the rental car three times to have tire pressure checked and monitoring system turned off. Car was not clean and not fresh smelling.
Pros: Convenient drop off and pick upCons: Car could have been better/ better condition.
4.0 Okay12 Apr. 2021
Pros: Staff was fineCons: We rented a “mystery car”. A Camaro. What a useless car. No storage, no trunk, no back seat. What a scam. Worst car I have ever rented.
2.0 Mediocre1 Apr. 2021
Pros: The line to get a car was ridiculously long. Once we got the car key we had to wait again for the car to be ready.Cons: More staff to help with the line and the car could have been ready when we arrived.
2.0 Mediocre26 Mar. 2021
Cons: Horrible service, long wait times and there were no cars available upon our arrival. Would not rent from them again.
2.0 Mediocre21 Mar. 2021
Pros: Drop of was quickCons: Not enough staff
6.0 Good20 Mar. 2021
Pros: Staff was helpfu.Cons: The car that I was given was still very dirty I even found food in the car from the previous renter. Car even had a funky smell inside it was not pleasant.
10.0 Excellent4 Mar. 2021
Pros: Yes, the staff was great.Cons: Not much, everything was super.
10.0 Excellent27 Feb. 2021
Pros: Car was nice, easy pick up and drop off.Cons: Would have been nice to use our “Fast Break number for budget”
5.2 Okay29 Dec. 2019
Cons: Car was filthy. Very poor condition. Shift interlock sensor was faulty and car needed to be jump started twice because the car didn’t properly shut off. I chose Budget because of the name and would not use them again based on this car
7.6 Good26 Dec. 2019
Cons: Never want to drive that model again as the light beams are horrible
Pros: The representative was attentive to my needs.Cons: The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience
2.0 Mediocre14 Apr. 2020
Cons: Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).
8.0 Excellent21 Mar. 2020
Pros: Friendly, pretty quickCons: Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock
5.2 Okay20 Mar. 2020
Cons: VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine. Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.
5.6 Okay18 Feb. 2020
Cons: Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle. We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed. In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home. People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company. We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.
6.0 Good16 Feb. 2020
Pros: Car was clean.Cons: I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.
8.0 Excellent8 Feb. 2020
Pros: Short lines
6.8 Good24 Jan. 2020
Cons: Picking up vehicle was VERY slow and time consuming. And I don’t like minivans, we were given. Didn’t want additional coverages but they were part of the deal. Won’t use Advantage again.
5.6 Okay1 Jan. 2020
Pros: Drop off was easy and smooth; but check in was awful! Took over half an hour to secure a car; staff was not friendly and attentive at all!!
6.8 Good16 Dec. 2019
Cons: The line for rental was 1hr and there was only 10 people infront of us. The employees (4) kept leaving for breaks. The line of customers were joking about the wait in good spirits.
Pros: Drop off was easy. Very friendly.Cons: Car was very dirty and not well maintained. Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.
2.0 Mediocre30 Dec. 2019
Cons: Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!
6.8 Good28 Nov. 2019
Cons: My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.
10.0 Excellent18 Oct. 2019
Pros: Pick up and Drop off Easy
8.4 Excellent1 Sep. 2019
Pros: Easy drop offCons: Wait in line for pick up was about 30 minutes
10.0 Excellent15 Aug. 2019
Pros: Easy transaction and nice, clean carCons: Nothing, everything was great!
9.6 Excellent7 Aug. 2019
Pros: Quick and easy pick up and drop off at airport; hybrid vehicle so barely used any gas
3.2 Mediocre31 Jul. 2019
Pros: The man I checked in with was friendly and kindCons: I was charged higher then the rate I was promised online
4.8 Okay27 Jul. 2019
Cons: Car was not clean, windows and side mirrors had permanent water stains when I picked up the car. I asked the attendant if it could be cleaned but got no response. Tried washing the windows and side mirrors but stains weren’t removable. This is really a safety issue not being able to see clearly
8.0 Excellent22 Jul. 2019
Pros: The car was great!Cons: The wait times to check in. Displaying under the 25 age prices.
Pros: Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.Cons: I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.
8.0 Excellent11 Jul. 2019
Pros: Staff was friendly both at pick-up and drop off.Cons: A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.
6.8 Good19 Jun. 2019
Cons: After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.
3.6 Mediocre5 Jun. 2019
Pros: Not much really.Cons: The car had a lot of scratches on it and smelled like smoke. When I booked the reservation I wasn’t aware that the location wasn’t at the airport. When I dropped the car off I had to pay for an Uber because that location has no courtesy shuttle.
10.0 Excellent5 May 2019
Pros: Drop off was very easy. And shuttle driver was very friendly and helpful.
10.0 Excellent28 Mar. 2019
Pros: Friendly, helpful staff at the counters in Kahului and Kihei.Cons: Nothing.
10.0 Excellent19 Feb. 2019
Pros: The staff at this location were friendly and thoughtful. There were 4 of us traveling together for the first part of our trip, and 2 at another, so we booked a smaller car. They wanted to ensure we had enough room for us all, and upgraded us to a perfect sized SUV.Cons: They are off airport, but it was a quick $10 Lyft ride (about 10 minutes total), and unlike the on airport location(s) there was no waiting, and we were driving off 5 minutes after arriving at their lot. Worth the $ savings too - this is a 100% positive review!
10.0 Excellent14 Feb. 2019
Pros: Friendly staff. Pickup and delivery processes easy and competent.
9.2 Excellent28 Mar. 2018
Nice service. Intermediate SUV = small CUVPros: Nice service. Friendly people. Good value when booking early. Half price compared to the airport locations.Cons: An intermediate SUV (advertised as Rogue or similar) turned out to be a Honda HRV. Can hardly be described an an intermediate SUV. Fortunately, all of our luggage fit in, but barely with golf clubs and all.
10.0 Excellent5 Mar. 2018
Satisfied customer!Pros: When I realized this was off airport and would need a taxi, I was a bit skeptical, but it proved to be very easy and inexpensive to get a cab. I wasn't sure about a hybrid having never driven one before, but it got great gas mileage and was just fine for us. We even got an upgrade because they were out of the car type I had reserved. The people we dealt with at the company were all very nice and helpful even calling a cab for us when we returned the car. I would definitely consider using this company on future trips. The wait at the rental desk was much shorter than the airport companies, and a fantastic price too!Cons: I wasn't crazy about a cab ride, but the price of the car rental more than made up for that!
Pros: No complaints -- easy pickup, easy dropoff. No lines or waiting.
2.0 Mediocre28 Dec. 2020
Cons: They had only one guy at the counter even though the line was out the door and down the hallway. I stood in line for 1.5 hours
10.0 Excellent15 Mar. 2020
Cons: loved my cute little Nissan Juke! Quick, friendly check in. Easy drop off!
6.4 Good19 Dec. 2019
Pros: The staff were professional.Cons: I got upgraded to a bad car. The black Buick Verona was too big for Hawaii's tight roads. The black interior was too hot. And I had to take it back in for a air bag check.
10.0 Excellent15 Oct. 2019
Pros: Everything was very good.Cons: Nothing
7.6 Good6 Oct. 2019
Cons: A long wait at pick us after a long day I f traveling was a disappointment
6.0 Good2 Sep. 2019
Cons: They didn’t have the car they assigned me. They corrected it downstairs, but they gave me the car under a different name, I didn’t catch it, the person at the exit didn’t catch it, and when I dropped it off I had to go to the counter again to get it fixed so I could leave. Took to much time since.
7.6 Good22 Apr. 2019
Pros: Once we got to the rental center everything went wellCons: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
3.2 Mediocre4 Sep. 2018
Pros: Reasonable priceCons: Car in poor condition and not user friendly to change drop off time.
Pros: Staff was very helpful, even worked with me to make special arrangements to pick up vehicle off hours. easiest rental i have ever had!Cons: Nothing it was excellent service.
2.0 Mediocre7 Mar. 2021
Cons: Even though I rented the vehicle almost a year in advance, and a month before our trip they canceled me! I was horrified! I was told they were over booked. Come on cancel mine from that long ago? So, had to work with them to get another one, of which cost almost double. Was told we would be reimbursed the extra upon our return, but it was just the hassle of having to start over, when I know we were ousted because I had a good price from them so long ago and took it. We even had to rearrange our travel because they were only open 11:00-3:00. It was just a shame we were treated like that.
2.0 Mediocre7 Apr. 2020
Cons: I requested a refund and I still haven't received it. When I call Kayak, they tell me to contact Ace. When I call Ace, they tell me to call Kayak. The transparency and customer service is borderline fraudulent and should be reviewed by the BBB.
6.8 Good23 Mar. 2020
Pros: Car was fine and in good condition.Cons: Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.
9.2 Excellent12 Mar. 2020
Pros: Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.Cons: The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.
8.8 Excellent9 Feb. 2020
great new car rental agency in Maui!Pros: pleasant, efficient employees and good value. There were no hidden or added fees.Cons: on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.
10.0 Excellent26 Jan. 2020
Pros: The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!Cons: No!
8.4 Excellent29 Nov. 2019
Pros: The staff was very friendly and helpful. They called me at home to see if I was still picking up the van and even checked if I needed shuttle service. it was so easy to drop off the van after hours.Cons: I wish I had gotten a written receipt. I did not get my e-mail receipt for some reason. The van's a/c was not working good. it was not cold. Only cool. When I used the brakes while going downhill the whole front end began to shake..even when I took my foot off the brake pedal. There were only seats for 11 in the van and not twelve.
Get the most out of your trip to Kahului with a hire car. Explore everything this scenic area has to offer, from the beach to the Twin Falls Maui Waterfall (about 19 miles from Kahului center) to the West Maui Forest Reserve. Discover the beauty of Maui nature with the comfort and flexibility a hire car can offer.
Kahului Airport is just under 4 miles from the city center and features a hire car center with eight companies represented, including Avis, Enterprise, Hertz, and Thrifty. The service center can be found at the end of the Baggage Claim Area, but shuttle buses from the terminals also operate and bring travelers to and from the hire center. Depending on where you stay, the drive into the city via Lanui Cir will take about 10 minutes.
The driving speed in Maui is generally lower than in most parts of the world, so lean back and enjoy a pleasant, relaxed, and hassle-free ride. Interstates and freeways are not common around Kahului and streets can be narrow, so drive at a moderate speed. Despite the stunning scenery, keep your eyes on the road, as deer and the occasional cow can cross at any given time, but especially at dusk and dawn.
Driving in Kahului is not recommended during 4 and 6 PM, as this is the general rush hour in Maui and many roads are narrow, meaning contraflow traffic can be a bit challenging. If possible, venture out in the mornings and return after 6 PM to avoid congestion. Kahului is renowned for its beautiful weather, but torrential rain showers can also occur -- it is not advisable to hit the road when it is pouring out.
25% of our users found a car hire in Kahului for $44 or less
Book your car hire in Kahului at least 1 day before your trip in order to get a below-average price
Intermediate car hires in Kahului are around 34% cheaper than other car types, on average
FAQs about hiring a car in Kahului
Some car hire companies in Kahului which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Alamo, Sixt and Thrifty
On average a hire car in Kahului costs $59 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Kahului are Alamo (8.8, 291 reviews), Enterprise (8.5, 183 reviews), and Sixt (8.1, 215 reviews).
The average price of fuel in Kahului is $4.16 per litre over the past 30 days. Filling up a tank of fuel costs between $50 and $66, depending on the car size.
Intermediate (Hyundai Accent or similar) is the most frequently booked car hire type in Kahului.
A Intermediate car hire in Kahului costs $43 per day, on average.
A Standard car hire in Kahului costs $87 per day, on average.
A Economy car hire in Kahului costs $44 per day, on average.
In Kahului, cars are most frequently hired at Advance Car And Truck Rental 405 Kele St Suite A, Kahului, Maui County, Hawaii (4 km from city centre ).
On average hiring a car in Kahului costs $412 per week ($59 per day).
On average a car hire in Kahului costs $1,767 per month ($59 per day).
Since many streets in Kahului are narrow, a compact car is a good choice for a vacation here. Additionally, a smaller car will ease the parking lot search and contraflow traffic will be grateful when you can whizz through the lanes without blocking the road.
Always adhere to the speed limits in Kahului, even if others do not, as the traffic law enforcement is pretty strict in Maui. Embrace the “aloha” driving style and relax your speed, as Hawaii is the state with the lowest maximum speed, allowing 55 mph on freeways and 25 mph in residential areas and when children are in the vicinity. Also look at the speed limit posted and adhere to it, or go slower if the road or weather conditions demand it.
The average refill in Kahului will cost about $3.35 per gallon, but petrol stations like Costco may offer up fuel as low as $3.09 per gallon. Shell is among one of the most expensive places to refill your tank and should be avoided if possible.
If your hotel does not have a parking lot, a good alternative is the P+R in the south of Kahului or the Kahului Park, where cars can be parked conveniently. Street parking is also an option, but usually only allowed for up to 60 minutes and not overnight, so opting for a hotel with a parking lot or using a public parking garage is preferable.