Recent reviews
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- Negative
Monday | 06:00 - 23:00 |
Tuesday | 06:00 - 23:00 |
Wednesday | 06:00 - 23:00 |
Thursday | 06:00 - 23:00 |
Friday | 06:00 - 23:00 |
Saturday | 06:00 - 23:00 |
Sunday | 06:00 - 23:00 |
Monday | 06:00 - 23:00 |
Tuesday | 06:00 - 23:00 |
Wednesday | 06:00 - 23:00 |
Thursday | 06:00 - 23:00 |
Friday | 06:00 - 23:00 |
Saturday | 06:00 - 23:00 |
Sunday | 06:00 - 23:00 |
Pros: Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.
Cons: I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.
Pros: Staff was friendly both at pick-up and drop off.
Cons: A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.
Cons: After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.
Pros: Drop off was very easy. And shuttle driver was very friendly and helpful.
Great service
Pros: No delay at counter. Fastest pick-up I've ever experienced.
Pros: The car we got was neat and the staff offered a professional, informed and attentive service. I was very please with the service and would have no doubt about using them again in the future.
Super service, would have chosen a different car i
Pros: Pick-up and drop off were quick and easy, price was good, zero wait time for the shuttle.
Cons: Jeep Compass' seats provided little lumbar support, gas mileage was not very good. Wished I had picked the other model I could have had for the class I had reserved.
Great!
Pros: Super fast pick up and drop off! The Staff was great!
Cons: Nothing!
Dirty expensive car
Pros: Paid over 100$ for this car and got it dirty. Told the attendant at pickup and he shrugged his shoulders
Fast and good service.
Pros: Quick pick up process thanks for automated booth.
Quick drop off as well.
For brand new minivan, the price was good.
Great Experience
Pros: Quick Pickup
Quick help and on our way
Great Customer Service
Excellent/Quick Dropoff
Nothing to complain about
Cons: Weather proofing was coming loose on car, but I don't necessarily blame them for that since took a while to notice. It might have just started.
Excellent company/process compared to my experiences with others.
Great car, fast service
Pros: The service was quick. They had a shuttle ready at the airport and the check in to get our car was quick and the staff were so kind. The car was clean. Most areas we went to needed compact parking so it was nice to have a car that worked for that. The return process was also very simple and I felt the price was reasonable with no hidden charges.
Cons: Nothing
Pros: Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.
Cons: I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.
Pros: Drop off was very easy. And shuttle driver was very friendly and helpful.
Great service
Pros: No delay at counter. Fastest pick-up I've ever experienced.
Pros: The car we got was neat and the staff offered a professional, informed and attentive service. I was very please with the service and would have no doubt about using them again in the future.
Super service, would have chosen a different car i
Pros: Pick-up and drop off were quick and easy, price was good, zero wait time for the shuttle.
Cons: Jeep Compass' seats provided little lumbar support, gas mileage was not very good. Wished I had picked the other model I could have had for the class I had reserved.
Great!
Pros: Super fast pick up and drop off! The Staff was great!
Cons: Nothing!
Fast and good service.
Pros: Quick pick up process thanks for automated booth.
Quick drop off as well.
For brand new minivan, the price was good.
Great Experience
Pros: Quick Pickup
Quick help and on our way
Great Customer Service
Excellent/Quick Dropoff
Nothing to complain about
Cons: Weather proofing was coming loose on car, but I don't necessarily blame them for that since took a while to notice. It might have just started.
Excellent company/process compared to my experiences with others.
Great car, fast service
Pros: The service was quick. They had a shuttle ready at the airport and the check in to get our car was quick and the staff were so kind. The car was clean. Most areas we went to needed compact parking so it was nice to have a car that worked for that. The return process was also very simple and I felt the price was reasonable with no hidden charges.
Cons: Nothing
Pros: Staff was friendly both at pick-up and drop off.
Cons: A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.
Cons: After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.
Monday | 06:00 - 23:00 |
Tuesday | 06:00 - 23:00 |
Wednesday | 06:00 - 23:00 |
Thursday | 06:00 - 23:00 |
Friday | 06:00 - 23:00 |
Saturday | 06:00 - 23:00 |
Sunday | 06:00 - 23:00 |
Pros: Skip the counter feature along with the ability to choose the vehicle was terrific. The drop off was also easy, the car was clean and worked well and the price was really a great value for Hawaii.
Pros: Yes
Cons: Costs of renting the car seemed excessive
Cons: We immediately returned the car seat we had rented and went to Target snd bought one. Yours was not safe snd unacceptably flimsy. If you’re going to rent them, get a really good one
Pros: Pick up was the easiest I’ve ever had. The staff were helpful and fast to assist with our car seats as well. Drop off was just as easy. The staff was courteous and kind.
Pros: yes friendly staff and easy drop off
Cons: Spoke to two agents at the same time during drop off. Having to speak to just 1 person would have been sufficient and less irritating.
Cons: Clean comfortable nice smooth car! They gave us a discount because the check engine light came on! A very nice gesture!
Pros: our first vehicle smelled of mildew, we brought it back and they gave us a brand new larger Jeep and gave us a day for free, it was more than we asked for.
Pros: Staff was excellent at pick up and drop off. It was the easiest pick up ever
Cons: There was a malfunction with the passenger door. I hope they pulled it before renting to the next customer. I mentioned at drop off and the guy credited me a day back for my troubles.
Pros: The service was really outstanding. The pick up and drop off from the Maui airport was the best I have ever experienced!
Pros: Easy to book, no wait at counter. Friendly staff.
Cons: Car could have been a little cleaner, had mant smudges inside
Pros: Quick and easy
Pros: My rental only began the next day after landing but the agent was able to get me a car that night.
Cons: Price was very high, but it's Hawaii so what are you going to do?
Pros: Skip the counter feature along with the ability to choose the vehicle was terrific. The drop off was also easy, the car was clean and worked well and the price was really a great value for Hawaii.
Cons: We immediately returned the car seat we had rented and went to Target snd bought one. Yours was not safe snd unacceptably flimsy. If you’re going to rent them, get a really good one
Pros: Pick up was the easiest I’ve ever had. The staff were helpful and fast to assist with our car seats as well. Drop off was just as easy. The staff was courteous and kind.
Cons: Clean comfortable nice smooth car! They gave us a discount because the check engine light came on! A very nice gesture!
Pros: our first vehicle smelled of mildew, we brought it back and they gave us a brand new larger Jeep and gave us a day for free, it was more than we asked for.
Pros: Staff was excellent at pick up and drop off. It was the easiest pick up ever
Cons: There was a malfunction with the passenger door. I hope they pulled it before renting to the next customer. I mentioned at drop off and the guy credited me a day back for my troubles.
Pros: The service was really outstanding. The pick up and drop off from the Maui airport was the best I have ever experienced!
Pros: Easy to book, no wait at counter. Friendly staff.
Cons: Car could have been a little cleaner, had mant smudges inside
Pros: Quick and easy
Pros: My rental only began the next day after landing but the agent was able to get me a car that night.
Cons: Price was very high, but it's Hawaii so what are you going to do?
Pros: Yes
Cons: Costs of renting the car seemed excessive
Pros: yes friendly staff and easy drop off
Cons: Spoke to two agents at the same time during drop off. Having to speak to just 1 person would have been sufficient and less irritating.
Monday | 05:30 - 23:30 |
Tuesday | 05:30 - 23:30 |
Wednesday | 05:30 - 23:30 |
Thursday | 05:30 - 23:30 |
Friday | 05:30 - 23:30 |
Saturday | 05:30 - 23:30 |
Sunday | 05:30 - 23:30 |
Cons: The vehicle broke down and I had to leave the vehicle and walk to the airport to get a replacement. They do not answer the phone. When someone finally answered and I told them that I was stranded, they placed me on hold for 43 minutes.
Pros: Friendly staff and ease of renting
Cons: Price
Pros: Easy in. Easy out. The price I expected to pay is exactly what I paid. The car I expected to receive is exactly the car I received.
Cons: I honestly don't know. Maybe lemon air freshenner in the car?
Pros: Staff at Kahului airport were polite.....only two reps working with about 10 rep spaces empty..mgr actually came out of the back room and reminded that only drivers should be in the line, then she went back to her room,she should have gone to a computer and started helping..took forever to get to a rep...line was to the door...yes, that was with drivers only in line
Returning the vehicle was much easier...
Cons: More reps should be on the floor...the play stayed packed each time the airport shuttle showed up.
THERE WERE NO VEHICLES IN THE GARAGE TO GET!!!!! It was a joke.....several groups of people waiting for their vehicles....we waited probably 45 minutes....the mgr came out of her room again and told everyone in the garage area to just go pick a vehicle and get in it...ANY vehicle!!!! A couple of people found vehicles way back against a barrier and took them...
our suv finally showed up...was reserved as FULL size....a Chev Terrain is NOT full size....A TAHOE like I booked is full size......Will have to seriously think about renting from them again at Kahului airport.....
Pros: No car available when we arrived and had to wait 30 minutes. Rented an intermediate SUV but got a full size which was way too big. Turned car in with a full tank but was charged $86 on final receipt. Even told the attendant I filled the tank and showed him the receipt and he said okay.
Cons: Not many choices of premium cars.
Pros: Pick up process was easy and fast; counter agent was efficient and friendly.
Cons: Pick up damage assessment only requires damage larger than a golf ball however when returning the car agency documented damage outside those requirements
Pros: Great car and service. They got us in and out quickly and we had a camera convertible. Perfect for our trip
Pros: Great staff, easy pickup and drop off
Cons: Everything was perfect First time renting from them and I recommend
Cons: Car was not vacuumed. Smelly and full of foot prints and dirt
Cons: Vehicle was not cleaned inside well. Also hidden fees.
Pros: Friendly staff and ease of renting
Cons: Price
Pros: Easy in. Easy out. The price I expected to pay is exactly what I paid. The car I expected to receive is exactly the car I received.
Cons: I honestly don't know. Maybe lemon air freshenner in the car?
Pros: Great car and service. They got us in and out quickly and we had a camera convertible. Perfect for our trip
Pros: Great staff, easy pickup and drop off
Cons: Everything was perfect First time renting from them and I recommend
Cons: The vehicle broke down and I had to leave the vehicle and walk to the airport to get a replacement. They do not answer the phone. When someone finally answered and I told them that I was stranded, they placed me on hold for 43 minutes.
Pros: Staff at Kahului airport were polite.....only two reps working with about 10 rep spaces empty..mgr actually came out of the back room and reminded that only drivers should be in the line, then she went back to her room,she should have gone to a computer and started helping..took forever to get to a rep...line was to the door...yes, that was with drivers only in line
Returning the vehicle was much easier...
Cons: More reps should be on the floor...the play stayed packed each time the airport shuttle showed up.
THERE WERE NO VEHICLES IN THE GARAGE TO GET!!!!! It was a joke.....several groups of people waiting for their vehicles....we waited probably 45 minutes....the mgr came out of her room again and told everyone in the garage area to just go pick a vehicle and get in it...ANY vehicle!!!! A couple of people found vehicles way back against a barrier and took them...
our suv finally showed up...was reserved as FULL size....a Chev Terrain is NOT full size....A TAHOE like I booked is full size......Will have to seriously think about renting from them again at Kahului airport.....
Pros: No car available when we arrived and had to wait 30 minutes. Rented an intermediate SUV but got a full size which was way too big. Turned car in with a full tank but was charged $86 on final receipt. Even told the attendant I filled the tank and showed him the receipt and he said okay.
Pros: Pick up process was easy and fast; counter agent was efficient and friendly.
Cons: Pick up damage assessment only requires damage larger than a golf ball however when returning the car agency documented damage outside those requirements
Cons: Car was not vacuumed. Smelly and full of foot prints and dirt
Cons: Vehicle was not cleaned inside well. Also hidden fees.
Monday | 05:30 - 23:30 |
Tuesday | 05:30 - 23:30 |
Wednesday | 05:30 - 23:30 |
Thursday | 05:30 - 23:30 |
Friday | 05:30 - 23:30 |
Saturday | 05:30 - 23:30 |
Sunday | 05:30 - 23:30 |
Pros: The price was great!!! $304 for a mid sized sedan fir 9 days!!!!
Cons: WiFi at the pickup desk do I could show the Agent my negative Covid test on the Hawai’i travel website. It took 10 minutes of me standing outside fir better coverage before I could get a page to load.
Pros: Staff was friendly. Drop off super easy.
Cons: There was no windshield wiper fluid.
Pros: Pick up AND drop off were super easy and very Covid-friendly! Much appreciated.
Pros: Alohakele was very helpful
Pros: The Chinese girl at the checking in counter was my prime reason for rating this car rental experience as Excellent. Instead of trying to up sell us; she was extremely helpful with her suggestions and friendliness!! A refreshing experience!!
Cons: Nothing!! We enjoyed this trip!!
Pros: Staff was friendly and swift. Very helpful with local recommendations as well.
Cons: Was a great quick experience overall
Cons: There was food trash in the glove box
Cons: Signs for car rental return at Maui airport could have been larger
Pros: Fast service. Clean car.
Pros: Car was as described.
Cons: Dollar rental gauges customers on insurance. A 300 dollar rental required 600 dollars extra in insurance. Hard pass
Cons: The agent to rent us a much more expensive vehicle than the one we reserved; then pushed for the insurance & prepaid gas; none of which were necessary!
Good value for rental car in Maui
Pros: Easy pickup and dropoff.
Car performed well.
Charger drove nicely.
Cons: Interior not as clean as I would expect and exterior had several scratches.
Perhaps due to car having 35K on odemeter.
Pros: The price was great!!! $304 for a mid sized sedan fir 9 days!!!!
Cons: WiFi at the pickup desk do I could show the Agent my negative Covid test on the Hawai’i travel website. It took 10 minutes of me standing outside fir better coverage before I could get a page to load.
Pros: Staff was friendly. Drop off super easy.
Cons: There was no windshield wiper fluid.
Pros: Pick up AND drop off were super easy and very Covid-friendly! Much appreciated.
Pros: Alohakele was very helpful
Pros: The Chinese girl at the checking in counter was my prime reason for rating this car rental experience as Excellent. Instead of trying to up sell us; she was extremely helpful with her suggestions and friendliness!! A refreshing experience!!
Cons: Nothing!! We enjoyed this trip!!
Pros: Staff was friendly and swift. Very helpful with local recommendations as well.
Cons: Was a great quick experience overall
Cons: Signs for car rental return at Maui airport could have been larger
Pros: Fast service. Clean car.
Good value for rental car in Maui
Pros: Easy pickup and dropoff.
Car performed well.
Charger drove nicely.
Cons: Interior not as clean as I would expect and exterior had several scratches.
Perhaps due to car having 35K on odemeter.
Monday | 10:00 - 15:00 |
Tuesday | 10:00 - 15:00 |
Wednesday | 10:00 - 15:00 |
Thursday | 10:00 - 15:00 |
Friday | 10:00 - 15:00 |
Saturday | 10:00 - 15:00 |
Sunday |
Cons: I requested a refund and I still haven't received it. When I call Kayak, they tell me to contact Ace. When I call Ace, they tell me to call Kayak. The transparency and customer service is borderline fraudulent and should be reviewed by the BBB.
Pros: Car was fine and in good condition.
Cons: Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.
Pros: Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.
Cons: The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.
great new car rental agency in Maui!
Pros: pleasant, efficient employees and good value. There were no hidden or added fees.
Cons: on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.
Pros: The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!
Cons: No!
Pros: The staff was very friendly and helpful. They called me at home to see if I was still picking up the van and even checked if I needed shuttle service. it was so easy to drop off the van after hours.
Cons: I wish I had gotten a written receipt. I did not get my e-mail receipt for some reason.
The van's a/c was not working good. it was not cold. Only cool. When I used the brakes while going downhill the whole front end began to shake..even when I took my foot off the brake pedal. There were only seats for 11 in the van and not twelve.
Pros: Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.
Cons: The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.
great new car rental agency in Maui!
Pros: pleasant, efficient employees and good value. There were no hidden or added fees.
Cons: on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.
Pros: The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!
Cons: No!
Pros: Car was fine and in good condition.
Cons: Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.
Pros: The staff was very friendly and helpful. They called me at home to see if I was still picking up the van and even checked if I needed shuttle service. it was so easy to drop off the van after hours.
Cons: I wish I had gotten a written receipt. I did not get my e-mail receipt for some reason.
The van's a/c was not working good. it was not cold. Only cool. When I used the brakes while going downhill the whole front end began to shake..even when I took my foot off the brake pedal. There were only seats for 11 in the van and not twelve.
Monday | 06:00 - 23:00 |
Tuesday | 06:00 - 23:00 |
Wednesday | 06:00 - 23:00 |
Thursday | 06:00 - 23:00 |
Friday | 06:00 - 23:00 |
Saturday | 06:00 - 23:00 |
Sunday | 06:00 - 23:00 |
Cons: They had only one guy at the counter even though the line was out the door and down the hallway. I stood in line for 1.5 hours
Cons: loved my cute little Nissan Juke!
Quick, friendly check in.
Easy drop off!
Pros: The staff were professional.
Cons: I got upgraded to a bad car. The black Buick Verona was too big for Hawaii's tight roads. The black interior was too hot. And I had to take it back in for a air bag check.
Pros: Everything was very good.
Cons: Nothing
Cons: A long wait at pick us after a long day I f traveling was a disappointment
Cons: They didn’t have the car they assigned me. They corrected it downstairs, but they gave me the car under a different name, I didn’t catch it, the person at the exit didn’t catch it, and when I dropped it off I had to go to the counter again to get it fixed so I could leave. Took to much time since.
Pros: Once we got to the rental center everything went well
Cons: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
Pros: Reasonable price
Cons: Car in poor condition and not user friendly to change drop off time.
Pros: Quick and Friendly
Lacey in Kahului was great, but national reservations did NOT Try Hard
Pros: Initial rental agent (Lacey) gave excellent customer service.
Cons: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.
some good some bad
Pros: drop off was very fast and smooth, person who helped me was very friendly
Cons: pick up was very slow. waited in line to get on shuttle for very long time, then waited in line at facility for very long time. only 3 people working the counter. car was dirty especially windows and mirrors, I had to clean them off to see properly. also driver side frnt tire was low, had to add air.
Wont ever do again
Pros: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
Cons: A long wait at pick us after a long day I f traveling was a disappointment
Pros: Once we got to the rental center everything went well
Cons: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
some good some bad
Pros: drop off was very fast and smooth, person who helped me was very friendly
Cons: pick up was very slow. waited in line to get on shuttle for very long time, then waited in line at facility for very long time. only 3 people working the counter. car was dirty especially windows and mirrors, I had to clean them off to see properly. also driver side frnt tire was low, had to add air.
Cons: They had only one guy at the counter even though the line was out the door and down the hallway. I stood in line for 1.5 hours
Pros: The staff were professional.
Cons: I got upgraded to a bad car. The black Buick Verona was too big for Hawaii's tight roads. The black interior was too hot. And I had to take it back in for a air bag check.
Cons: They didn’t have the car they assigned me. They corrected it downstairs, but they gave me the car under a different name, I didn’t catch it, the person at the exit didn’t catch it, and when I dropped it off I had to go to the counter again to get it fixed so I could leave. Took to much time since.
Pros: Reasonable price
Cons: Car in poor condition and not user friendly to change drop off time.
Lacey in Kahului was great, but national reservations did NOT Try Hard
Pros: Initial rental agent (Lacey) gave excellent customer service.
Cons: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.
Wont ever do again
Pros: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
Monday | 05:30 - 23:30 |
Tuesday | 05:30 - 23:30 |
Wednesday | 05:30 - 23:30 |
Thursday | 05:30 - 23:30 |
Friday | 05:30 - 23:30 |
Saturday | 05:30 - 23:30 |
Sunday | 05:30 - 23:30 |
Pros: The entire experience was very positive!
Cons: It would have been nice to have the car ready when we got there, but it is understandable that this won't always be possible.
Pros: Staff was quick efficient and nice
Cons: The car should have been serviced more. Tires we’re out of air, computer problem in the car caused the audio to reset multiple times in a drive, could not charge anything on the usb drive, and I was getting warning signs about maintenance malfunctions.
Pros: Very friendly staff!
Cons: As a first time car renter I was not familiar with the process of picking up and dropping off. I would have liked more info but I could have also asked more questions. Overall, easy and good experience and everything went well!
Pros: Rental location is literally across the street from the terminals therefore you can walk across the street instead of taking a bus like many airport shuttles.
Cons: 1) Check in staff - stoic and very intimating and ASKed for the State of HI paperwork/scanner and insisted that we MUST carry the pink COVID paperwork with us for EVERY transaction on the island. We never experienced such hostility during our 9 days.
2) Overall CUSTOMER SUPPORT - NO HUMAN for customer service to resolute our inquiry. False rental agreement, at least, no disclaimer for $95/day additional charge vs $13.88 on the weekly contract. By reading other feedbacks on che
Pros: Amazing price!
Cons: Nothing.
Pros: Nothing really
Cons: Price gouging. Surprise prices
Cons: A Camaro was fun but hauling the luggage was a challenge
Pros: Easy process. Excellent staff
Cons: Got a new car. Ford. Some things like the dial for shifting I did not like.
Pros: The gentlemen at the counter was awesome
Very helpful
Cons: Nothing
Pros: The staff was very friendly.
Cons: If you book through Kayak, you cannot change the driver at hertz without paying an add in Fee. The airport changed where the car rental place is. We had to lug 2 kids, 2 car seats, AND all of our luggage onto a non-air- conditioned packed shuttle then lug everything into the car rental place, then
Cons: It’s super annoying to realize after buying through a third party like Expedia that you can’t apply your gold status
Pros: Very friendly employees. Car was clean & comfortable even for 5 adults. We got a great rate.
Cons: Service was a little slow to pick up & drop off
Pros: The entire experience was very positive!
Cons: It would have been nice to have the car ready when we got there, but it is understandable that this won't always be possible.
Pros: Very friendly staff!
Cons: As a first time car renter I was not familiar with the process of picking up and dropping off. I would have liked more info but I could have also asked more questions. Overall, easy and good experience and everything went well!
Pros: Amazing price!
Cons: Nothing.
Pros: The gentlemen at the counter was awesome
Very helpful
Cons: Nothing
Pros: Very friendly employees. Car was clean & comfortable even for 5 adults. We got a great rate.
Cons: Service was a little slow to pick up & drop off
Cons: A Camaro was fun but hauling the luggage was a challenge
Pros: Easy process. Excellent staff
Cons: Got a new car. Ford. Some things like the dial for shifting I did not like.
Cons: It’s super annoying to realize after buying through a third party like Expedia that you can’t apply your gold status
Pros: Staff was quick efficient and nice
Cons: The car should have been serviced more. Tires we’re out of air, computer problem in the car caused the audio to reset multiple times in a drive, could not charge anything on the usb drive, and I was getting warning signs about maintenance malfunctions.
Pros: Rental location is literally across the street from the terminals therefore you can walk across the street instead of taking a bus like many airport shuttles.
Cons: 1) Check in staff - stoic and very intimating and ASKed for the State of HI paperwork/scanner and insisted that we MUST carry the pink COVID paperwork with us for EVERY transaction on the island. We never experienced such hostility during our 9 days.
2) Overall CUSTOMER SUPPORT - NO HUMAN for customer service to resolute our inquiry. False rental agreement, at least, no disclaimer for $95/day additional charge vs $13.88 on the weekly contract. By reading other feedbacks on che
Pros: Nothing really
Cons: Price gouging. Surprise prices
Pros: The staff was very friendly.
Cons: If you book through Kayak, you cannot change the driver at hertz without paying an add in Fee. The airport changed where the car rental place is. We had to lug 2 kids, 2 car seats, AND all of our luggage onto a non-air- conditioned packed shuttle then lug everything into the car rental place, then
Monday | 06:00 - 23:00 |
Tuesday | 06:00 - 23:00 |
Wednesday | 06:00 - 23:00 |
Thursday | 06:00 - 23:00 |
Friday | 06:00 - 23:00 |
Saturday | 06:00 - 23:00 |
Sunday | 06:00 - 23:00 |
Cons: Car was filthy. Very poor condition. Shift interlock sensor was faulty and car needed to be jump started twice because the car didn’t properly shut off.
I chose Budget because of the name and would not use them again based on this car
Cons: Never want to drive that model again as the light beams are horrible
Cons: More attendants at checkin.
Pros: It was quick and easy to get the vehicle once at the counter.
Cons: More employees processing passengers arriving at the same time at OGG. Long wait times.
Pros: Nothing
Cons: Everything.
Pros: Yes, the Staff was very friendly.
Cons: More people at the Check-In counter. It took two hours to get a vehicle!!!
Cons: I waited over a hour in line for pickup at the airport.
Pros: Almost new car
Cons: The Hyundai Accent is really not a very good car! Would have preferred a domestic auto in same class.
Cons: The wait for getting in the car at the location after the shuttle was way too long...45 minutes
Costco users
Cons: 2 hours to pick up car after baggage claim.
Budget rent a car must be Costco’s go to company. Everyone around me used it.
Caused huge line, 45 min to get on the shuttle and 1 hour 15 min to get the car.
Terrible vehicle for ridiculous price
Pros: Nothing
Cons: The vehicle was definitely budget. A Jeep Compass that was not 4 wheel drive, no back up camera, made frightening noises and the check engine light light went on and off unpredictably. Friends we were traveling with booked with another agency and got a much nicer vehicle with better features for less money.
Had to wait 10 minutes in the rain to be checked in.
Pros: Easy pick up and drop off.
Cons: Never want to drive that model again as the light beams are horrible
Cons: More attendants at checkin.
Pros: It was quick and easy to get the vehicle once at the counter.
Cons: More employees processing passengers arriving at the same time at OGG. Long wait times.
Cons: I waited over a hour in line for pickup at the airport.
Costco users
Cons: 2 hours to pick up car after baggage claim.
Budget rent a car must be Costco’s go to company. Everyone around me used it.
Caused huge line, 45 min to get on the shuttle and 1 hour 15 min to get the car.
Cons: Car was filthy. Very poor condition. Shift interlock sensor was faulty and car needed to be jump started twice because the car didn’t properly shut off.
I chose Budget because of the name and would not use them again based on this car
Pros: Nothing
Cons: Everything.
Pros: Yes, the Staff was very friendly.
Cons: More people at the Check-In counter. It took two hours to get a vehicle!!!
Pros: Almost new car
Cons: The Hyundai Accent is really not a very good car! Would have preferred a domestic auto in same class.
Cons: The wait for getting in the car at the location after the shuttle was way too long...45 minutes
Terrible vehicle for ridiculous price
Pros: Nothing
Cons: The vehicle was definitely budget. A Jeep Compass that was not 4 wheel drive, no back up camera, made frightening noises and the check engine light light went on and off unpredictably. Friends we were traveling with booked with another agency and got a much nicer vehicle with better features for less money.
Had to wait 10 minutes in the rain to be checked in.
Monday | 05:00 - 22:30 |
Tuesday | 05:00 - 22:30 |
Wednesday | 05:00 - 22:30 |
Thursday | 05:00 - 22:30 |
Friday | 05:00 - 22:30 |
Saturday | 05:00 - 22:30 |
Sunday | 05:00 - 22:30 |
Monday | 05:00 - 22:30 |
Tuesday | 05:00 - 22:30 |
Wednesday | 05:00 - 22:30 |
Thursday | 05:00 - 22:30 |
Friday | 05:00 - 22:30 |
Saturday | 05:00 - 22:30 |
Sunday | 05:00 - 22:30 |
Pros: The representative was attentive to my needs.
Cons: The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience
Cons: Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).
Pros: Friendly, pretty quick
Cons: Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock
Cons: VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine.
Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.
Cons: Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle.
We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed.
In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home.
People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company.
We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.
Pros: Car was clean.
Cons: I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.
Pros: Short lines
Cons: Picking up vehicle was VERY slow and time consuming. And I don’t like minivans, we were given. Didn’t want additional coverages but they were part of the deal. Won’t use Advantage again.
Pros: Drop off was easy and smooth; but check in was awful! Took over half an hour to secure a car; staff was not friendly and attentive at all!!
Cons: The line for rental was 1hr and there was only 10 people infront of us. The employees (4) kept leaving for breaks. The line of customers were joking about the wait in good spirits.
Pros: All staff were friendly. Signing in for the vehicle went well, although a bit slow. Vehicle was clean, drove well and met our needs. Check in was very efficient.
Cons: The usual sales issues at check out ( insurance purchases, gas pre buy etc) are time consuming and so unnecessary in most cases. Wading though the all too familiar sales pitches are seemingly common amongst all rental agencies.
Cons: Good service
Pros: Friendly, pretty quick
Cons: Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock
Pros: Short lines
Cons: Picking up vehicle was VERY slow and time consuming. And I don’t like minivans, we were given. Didn’t want additional coverages but they were part of the deal. Won’t use Advantage again.
Cons: The line for rental was 1hr and there was only 10 people infront of us. The employees (4) kept leaving for breaks. The line of customers were joking about the wait in good spirits.
Cons: Good service
Pros: The representative was attentive to my needs.
Cons: The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience
Cons: Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).
Cons: VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine.
Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.
Cons: Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle.
We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed.
In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home.
People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company.
We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.
Pros: Car was clean.
Cons: I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.
Pros: Drop off was easy and smooth; but check in was awful! Took over half an hour to secure a car; staff was not friendly and attentive at all!!
Monday | 06:00 - 23:00 |
Tuesday | 06:00 - 23:00 |
Wednesday | 06:00 - 23:00 |
Thursday | 06:00 - 23:00 |
Friday | 06:00 - 23:00 |
Saturday | 06:00 - 23:00 |
Sunday | 06:00 - 23:00 |
Pros: Drop off was easy.
Very friendly.
Cons: Car was very dirty and not well maintained.
Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.
Cons: Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!
Cons: My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.
Pros: Pick up and
Drop off
Easy
Pros: Easy drop off
Cons: Wait in line for pick up was about 30 minutes
Pros: Easy transaction and nice, clean car
Cons: Nothing, everything was great!
Pros: Quick and easy pick up and drop off at airport; hybrid vehicle so barely used any gas
Pros: The man I checked in with was friendly and kind
Cons: I was charged higher then the rate I was promised online
Cons: Car was not clean, windows and side mirrors had permanent water stains when I picked up the car.
I asked the attendant if it could be cleaned but got no response. Tried washing the windows and side mirrors but stains weren’t removable. This is really a safety issue not being able to see clearly
Pros: The car was great!
Cons: The wait times to check in. Displaying under the 25 age prices.
Cons: Easy in and easy out!!!
Pros: The car was leaking oil, badly. We returned the car early and changed our plans. They only charged us for the day that we had the car.
Cons: These are the second tier of the Avis/Budget fleet. They let us know when we returned the car that Payless cars are the vehicles that are on their way out and they're a little beat up. As long as you don't care about that, it's a good deal. Just keep an eye on the oil.
Pros: Pick up and
Drop off
Easy
Pros: Easy transaction and nice, clean car
Cons: Nothing, everything was great!
Pros: Quick and easy pick up and drop off at airport; hybrid vehicle so barely used any gas
Cons: Easy in and easy out!!!
Pros: Drop off was easy.
Very friendly.
Cons: Car was very dirty and not well maintained.
Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.
Cons: My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.
Pros: Easy drop off
Cons: Wait in line for pick up was about 30 minutes
Pros: The car was great!
Cons: The wait times to check in. Displaying under the 25 age prices.
Cons: Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!
Pros: The man I checked in with was friendly and kind
Cons: I was charged higher then the rate I was promised online
Cons: Car was not clean, windows and side mirrors had permanent water stains when I picked up the car.
I asked the attendant if it could be cleaned but got no response. Tried washing the windows and side mirrors but stains weren’t removable. This is really a safety issue not being able to see clearly
Pros: The car was leaking oil, badly. We returned the car early and changed our plans. They only charged us for the day that we had the car.
Cons: These are the second tier of the Avis/Budget fleet. They let us know when we returned the car that Payless cars are the vehicles that are on their way out and they're a little beat up. As long as you don't care about that, it's a good deal. Just keep an eye on the oil.
Monday | 00:01 - 23:59 |
Tuesday | 00:01 - 23:59 |
Wednesday | 00:01 - 23:59 |
Thursday | 00:01 - 23:59 |
Friday | 00:01 - 23:59 |
Saturday | 00:01 - 23:59 |
Sunday |
Monday | 08:00 - 20:00 |
Tuesday | 08:00 - 20:00 |
Wednesday | 08:00 - 20:00 |
Thursday | 08:00 - 20:00 |
Friday | 08:00 - 20:00 |
Saturday | 08:00 - 20:00 |
Sunday | 08:00 - 20:00 |
On average a car hire at Kahului Airport costs $57 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire companies at Kahului Airport are Alamo (8.9, 227 reviews), Sixt (8.2, 191 reviews), and Thrifty (8.0, 101 reviews).
Car hire companies that offer shuttle or pick-up services from Kahului Airport to off-airport locations include Alamo, Thrifty, Dollar, Advantage, Budget, National, and Enterprise.