2.0
I would never rent from Ace. Read the reviews. They allow you to book a vehicle and they cancel on you the same day. We arrived in Hawaii and received a voicemail that they no longer had a vehicle for us. Completely unacceptable.Reviewed 21 Feb 2026
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2.0
Landed at the airport in Maui and went to the shuttle pick up. Our name was on the pick up list but "it wasn't highlighted" therefore the driver wasn't "allowed" to drive us to the office for our car. Come to find out it's because ACE gave away our car, despite having a reservation. This left us stranded at 445pm and scrambling to find a rental car. They gave away their last vehicle around 9am too and at no point decided to email, text or call me to at least let me know so I could find other accommodations. DO NOT RENT FROM ACE.Reviewed 5 Nov 2025
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4.0
Hidden fees right out of the gate. Tried to downgrade initially. Grumpy staff.Reviewed 27 Oct 2025
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4.0
Very very long wait to pick up car and poor overall process. Car was very dirty and in bad shapeReviewed 6 Aug 2025
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2.0
We waited over 45 mins for the shuttle that’s supposed to come every 10/15 mins. When calling they just kept saying it was on the way. If I would have known how long it would take I would have taken an Uber to save valuable vacation time. Once in the office it took I er 45 mins to be in a vehicle. Return was super easy.Reviewed 1 July 2025
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2.0
Not recommended! Didn't have the car we reserved. Vehicle we did get was used hard. They aggressively upsell insurance. Showing your insurance card to decline insurance isn't enough - they force you to show the declarations page.Reviewed 22 June 2025
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10.0
Great service. We dropped off early before the shuttle service started so the manager drove us to our airline in the rental car so we did not have to unload luggage twice.Reviewed 18 Apr 2025
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10.0
I ALWAYS rent with ACE if possible!…….the process is quick, employees great and prices are consistently the lowest!!!!Reviewed 11 Apr 2025
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4.0
Didn’t have the suv size we had booked and paid for. Forced to upgrade for $ at the locationReviewed 30 Dec 2024
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2.0
Deceptive and bad business practices. They claimed liability insurance was required by the state of Hawaii, which is false. It’s optional. This led to an additional 30 a day charge, that was unnecessary. Not only that, they overcharged me - for fuel even though I returned the car with a full tank and they charged me an additional day of the liability insurance. Don’t use ACE and don’t trust them.Reviewed 25 Nov 2024
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2.0
It’s not at airport and you speak with a sales rep over an iPad. Also made me buy insurance I already had informing me it was a “Maui” rule to add more. I wouldn’t use these people againReviewed 21 Nov 2024
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2.0
Car was fine and worked without issue. When I arrived I was told I was required to purchase liability insurance despite having insurance through my credit card, so the price was nearly double what I was quoted through kayak when I booked.Reviewed 20 Nov 2024
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