Pros: The agent introduced himself with a handshake and positive attitude.
Offer us bottled water and went the extra mile. For weary travelers-it was welcoming.
Our car was in excellent condition and ready when we arrived.
14 Aug 2017
Cons: Nail in Tire. Called for help $70 to put on the donut spare. I did it myself.
15 Aug 2017
out of state trip
Pros: The price was decent as we only had 2 weeks for our trip to rent a car. The airport had no cars in our class and provided free upgrade.
Cons: The person handing us the keys knew little to nothing about the Nissan Rogue had we had to figure out lights and wipers since it was raining. The SUV seats were not comfortable.
17 Sep 2016
Van was awesome
Pros: The mini van I got was awesome.
19 Sep 2016
Pros: Super smooth no problems friendly staff
Cons: Underage fees suck. But they aren't that much different with other rental companies it's just the way it is.
15 Oct 2016
Pros: Right rear tire alarmed for low PSI every 4 days. Other then that all was well, great gas millage.
7 Nov 2016
Colorado springs staff were very nice.
Pros: Colorado springs customer service was amazing. They were super nice, and helpful.
16 Feb 2017
Cons: They charged me almost $50 more than the rate I agreed to.
9 Mar 2017
Pros: It was a brand new vehicle. Quite large considering I reserved an economy car and I ended up with a Tahoe
Cons: The cost of gas did a number on my finances
15 Mar 2017
Pros: Customer service was great. The gentlemen who helped us in Colorado Springs was very kind and friendly. The car was perfect.
Cons: They called and cancelled my rental, making me stranded
26 Sep 2016
Hertz is great
Pros: Staff and car
20 Oct 2016
Car should have been taken out of service long ago
Pros: Service at the airport counter was professional and friendly.
Cons: Car had a loud rattle noise from the front suspension over every bump. Brakes would suddenly grab -- very non-linear. Cabin airflow was dismal -- even with the ventilation fan on max.
5 Jan 2017
Pros: Zero complaints!
Cons: All was good
1 Feb 2017
I wasn't really expecting on a car assigned to me
Pros: Good in mileage
Cons: Smell discusting, I have to take the car to car wash to get rid of the smell.
18 Mar 2017
Pros: Very easy to select the vehicles
Cons: The price
15 Nov 2016
Pros: The staff were very helpful in securing a vehicle for me to rent, after I accidentally booked from another location besides the airport.
19 Jan 2017
Cons: I was in the mountains and b weed something reliable through the snow. Being a car rental in the mountains, you'd think they would rent me a car that was good for that. However, I got a car with bald tires giving me no shot to get through the snow. I couldn't drive my car the entire time I was there because I was stuck in the driveway. When it was finally time for me to leave, I had to be towed out of the snow TWICE. It was miserable and a waste of my money.
1 Feb 2017
Kayak Reservation denied at rental counter
Pros: not much to like.
Cons: Hertz denied my reservation at the counter because they required that I present the same physical credit card used to book the reservation. Kayak only instructed that I must present any credit card in my own name. Hertz said that Kayak gave the wrong instructions and it was not Hertz's fault. I was forced to pay for the rental car a second time on a different credit card for a higher amount. Even though the Hertz agent said that I would not be charged for the original reservation, I was, and I have had to dispute the original charges to get a refund. I won't use Kayak or Hertz again.
17 Mar 2017
Pros: Did not rent from hertz as explained before no cars available
Pros: Excellent customer service-- 100% all about customers. I'm deaf and they knew immediately what to do -- paper and pen! I love enterprise because of how they wanted to make me happy. I've used their services for years and they have not made my smile turn upside down at all. Thanks!!
Cons: The car strongly reeked of cigarette smoke. Used the car for 8 days and it still reeked. That is the only downside-- I had to buy air freshener and used it every single day. Is smoking allowed in rental cars??
13 Oct 2016
Pros: Great, first class service an not painful at all.
26 Jul 2017
Cons: didn't rent the car. the employees were rude. especially the red haired woman who was flirting with my husband.
8 Jul 2016
Chrysler 200 don't rent
Pros: People great, car ok.
Cons: The car breaks where strange, you press on them and the car kinds of jerks forward and then it breaks would apply pressure to stop the car. A little scary!
20 Jan 2017
Excellent customer service
Pros: We had a lot of cargo to haul (suitcases, dog carrier etc) and the free upgrade from an SUV to a minivan was huge for us. The cost was exactly as advertised with no hidden fees and such so overall it was a great experience.
5 Feb 2017
Pros: Renting was simple and quick, friendly and helpful staff, car was new and clean, ran great. When I had a code light come on (which was just to let me know it was time for an oil change), they checked it out over the phone and gave me options for handling it. The price was great.
11 Jan 2017
Car place ran out of cars?
Pros: Not much.
Cons: I placed my reservation and headed out to the place that I had it set up as via Uber. I got dropped off and was told that the car I rented was no longer available, and that they didn't have anything else left to give me.
The worker there transferred my rental to the airport and I had to Uber down there, adding on an additional cost. I finally got set up with a car but instead of having a place close to my house/work, I ended up being way out at the airport.
I think an additional $100 was added to my expenses when it was all said an done.
26 Jul 2017
Cons: Never got to Colorado Springs because we couldn't get a car in Dallas!
Pros: The lady who checked the car and was very polite.
Cons: Excrutiatingly overpriced!
19 Jul 2016
Pros: easy pick and drop off
Cons: car could have been a little cleaner
10 Aug 2016
Pros: It was quick to pick up and easy to drop off.
12 Oct 2016
Cons: See previous comments.
4 Nov 2016
Pros: The car was amazing in great condition and clean. Picking the car up was simple and quick, the woman who assisted was delightful. Will use Budget again!
16 Nov 2016
Great desk female employee.
Pros: Her helpfulness.
23 Apr 2017
Pros: Ease of pick up and drop off
Cons: Numerous fees, as with any airport location, fees were 50% of rental price
15 May 2017
Pros: The gentleman working the front desk was informative and helpful while I was renting my car.
20 May 2017
I will goback
Pros: Friendly staff. Walk to a counter in the terminal.
Cons: All okay.
19 Jun 2017
no car there
Cons: I reserved a compact car at the airport. When I arrived they had no cars available. There was no way for me to make it to my destination without using another service which was over 200.
Ridiculous that i reserved the car and then they don't have one.
Cons: Too expensive. Over $100 to drive from ColorafonSptings to Denver in 24 hours.
1 Oct 2016
Pros: Car was clean. No issues at pick up or drop off.
3 Oct 2016
Cons: Scratches and dents all over the little KIA we rented. Underpowered, and radio and air conditioning did not work.
27 Jan 2017
Pros: Car was fun
Cons: Employees weren't friendly, car had no wiper fluid, drop off location had no dollar signs so I had to endure 3 transfers on their phone system to get someone who could figure out I was to drop the car with a different company.
15 Feb 2017
Pros: Cute, economical and reliable vehicle. The guy who rented the car to me was friendly and efficient.
Cons: The seats were very uncomfortable for me. I had to get a pillow to put behind my back to be comfortable. When I rented the car, they did not tell me that when I returned it, I needed to park my car in the Hertz lot and take my paperwork and keys into the airport to turn it in. Noone told me and there are no signs. I had to ask at another rental return office when I arrived. Luckily I had enough time to figure it out and get the car turned in.
27 Feb 2017
16 Apr 2017
Cons: The car was pretty mediocre inside -- pretty dirty and dingy. Kinda gross.
29 Apr 2017
No curbside return
Pros: Easy to find.
Cons: All the rental car agencies had someone in the lot to return your car to, not Dollar. Found out from one of the other agencies that Hertz handles their returns, no sign telling us that, and then we found out we had to go into the airport terminal to make the return. Not very convenient.
27 Jul 2017
Friendly courteous staff. Clean car. Quick pickup and drop off.
Pros: Picking up vehicle and returning were quick and efficient. The staff were helpful and accommodating.
Cons: The rate for the car was higher in Colorado Springs than in other locations, but it was the cheapest on Kayak.
6 Aug 2017
They left me stranded without a car
Cons: They lied and said they would stay until my flight landed and would know by watching the flight schedule that corresponded with the flight number I gave them. I arrived to find the desk empty and unstaffed. Phone rep told me to rent a car from other agency and they would reimburse the difference. Avis was only desk open and did not have any cars to rent. Stranded at the airport with my son due to their negligence was unprofessional and I will never use them again.
Pros: The car was solid.
Our flight was delayed and the person behind the counter waited for us even though it was close to closing.
Cons: We noticed a small crack in the windshield upon picking it up and didn't think anything of it. The crack got bigger due to temperature change. When we returned, the company made us fill out a form and said we'd be responsible for the crack...even though it was there when we picked it up.
A flat tire, I understand but a crack in the windshield? I feel like they should comp us days since this is a serious hazard and they should inspect all of there windshields before renting out their cars.
9 Jun 2016
Pros: Convenient - only 5 mins away
Cons: Car windows were dusty from recent rain then dirt being blown on them
20 Jul 2016
Renting from here made my weekend trip an actual v
Pros: Amazing customer service!! The employees are knowledgeable, friendly and attentive. I was impressed with the high level of professionalism and genuine hospitality from the staff. I never write reviews, but I promised myself that I would make the time to give a shining recommendation for THE 8th Street Crew! I will be back to this location.Thank YOU so much!
Cons: Honestly, nothing.
29 Jul 2016
Pros: Great location in Colorado Springs, excellent service and vehicle. No problems or complications. Price was exactly as quoted. Matthew Merchant runs an efficient agency. Thanks!
27 Sep 2016
Pros: Cars readily available
Cons: Customer service was awful when trying to pick up the car. Smarmy and rude employees.
2 Jun 2017
Pros: Pick up was quick and easy....The Car was very nice.... NO problems and the gas mileage was above average for a car that quick.
Cons: Turned car in a day and a half eurly, and was not happy with the bill
28 Mar 2016
Reservations within 24 hours will not be honored
Cons: I arrived at the airport with my reservation. There was a sign on the desk stating that any reservation made within the last 24 hours would not be honored secondary to a shortage of cars. I finally managed to talk my way into a car two sizes smaller than the one reserved and insufficiently large for the trip at hand. Their initial plan was not to give me a car at all, reservation notwithstanding. When I walked by having returned my car 5 days later, the same sign was in place indicating they once again planned not to honor reservations. This therefore seems to be a habit of theirs. I would not trust any reservation made with them in the future.
9 Jul 2016
Cons: The ride was in this car was hard, this might have been caused by over inflated tires which had a 41/42 PSI per the TMS. However, this might have contributed to a very good gas mileage.
10 Jul 2016
It was a car
Pros: It went from point a to b
Cons: The car sounded like it was going to fall apart. Thrifty shifted me from to Dollar at the last minute. I wanted to add a driver at DIA and could not even though I had their license.