Cons: They called and cancelled my rental, making me stranded
26 Sep 2016
Hertz is great
Pros: Staff and car
20 Oct 2016
Car should have been taken out of service long ago
Pros: Service at the airport counter was professional and friendly.
Cons: Car had a loud rattle noise from the front suspension over every bump. Brakes would suddenly grab -- very non-linear. Cabin airflow was dismal -- even with the ventilation fan on max.
16 Jun 2016
Pros: Pick up and drop off was easy. Car worked great for us.
1 Mar 2016
Pros: Loved it all!
Cons: Nothing :)
30 Sep 2016
Pros: The helpfulness of the rental agent
8 Oct 2016
Pros: Cheap rental, clean, fast check out.
Cons: Ricky, the guy who checked me out was very rude. At 3530 Hartsel Drive 80918. Very condescending, tried to hurry and get me checked out as quick as possible, didn't seem to want to answer questions. Didn't do my car check or explain everything in detail.
Cons: Turned car in a day and a half eurly, and was not happy with the bill
28 Mar 2016
Reservations within 24 hours will not be honored
Cons: I arrived at the airport with my reservation. There was a sign on the desk stating that any reservation made within the last 24 hours would not be honored secondary to a shortage of cars. I finally managed to talk my way into a car two sizes smaller than the one reserved and insufficiently large for the trip at hand. Their initial plan was not to give me a car at all, reservation notwithstanding. When I walked by having returned my car 5 days later, the same sign was in place indicating they once again planned not to honor reservations. This therefore seems to be a habit of theirs. I would not trust any reservation made with them in the future.
9 Jul 2016
Cons: The ride was in this car was hard, this might have been caused by over inflated tires which had a 41/42 PSI per the TMS. However, this might have contributed to a very good gas mileage.
10 Jul 2016
It was a car
Pros: It went from point a to b
Cons: The car sounded like it was going to fall apart. Thrifty shifted me from to Dollar at the last minute. I wanted to add a driver at DIA and could not even though I had their license.
Cons: Car windows were dusty from recent rain then dirt being blown on them
20 Jul 2016
Renting from here made my weekend trip an actual v
Pros: Amazing customer service!! The employees are knowledgeable, friendly and attentive. I was impressed with the high level of professionalism and genuine hospitality from the staff. I never write reviews, but I promised myself that I would make the time to give a shining recommendation for THE 8th Street Crew! I will be back to this location.Thank YOU so much!
Cons: Honestly, nothing.
29 Jul 2016
Pros: Great location in Colorado Springs, excellent service and vehicle. No problems or complications. Price was exactly as quoted. Matthew Merchant runs an efficient agency. Thanks!
27 Sep 2016
Pros: Cars readily available
Cons: Customer service was awful when trying to pick up the car. Smarmy and rude employees.