Pros: The suv was big and great for the family and the agent by the name of Ken was outstanding.
Cons: I didn't like the fact that there was USB hook up but didnt work and the AUX didn't work. So my wife was a bit disappointed. But other than that i would love to rent from budget again.
2 Nov 2016
Cons: being ripped off, that was not good. Being charged for a tire I did not damaged.
21 Nov 2016
I wood do it once more.
Pros: It gave me no problem
Cons: No thing
3 Dec 2016
Pros: Car was very good
Cons: Wait time need to now the time we can pick early in the morning
11 Jan 2017
Pros: I was lucky to get a brand new car,drive very smooth.lve always rented from budget at Norman Manley airport,great customer service
28 Mar 2017
Extremely easy process. Pick up and drop was very
Pros: Ease of the entire process.
25 Apr 2017
Cons: I reserved the car for 295.86 Canadian dollars. When I got there the price of the car was $1500.00 US Dollars. I did not have that type of money on me so I did not get a car. I was then stranded in a third world country with no transportation and felt very unsafe. There was no where on my booking that said any price difference. Please to reach back out to me with a solution.
26 Apr 2017
Will never rent with budget again
Pros: Absolutely nothing.
Cons: The rental was dirty, the mirrors didn't work, I kept having to jump the battery, the rental insurance hold was borderline extortion and the rental ended up costing $400 more, and the door light stayed on the entire time I had the rental
15 Aug 2017
They are the worst
Cons: Do not rent from Budget. I had s good experience at Alamo and Island Rentals
8 Nov 2017
Cons: Car had multiple dings that I identified at pick-up. Returned car in same condition with full tank of gas. Budget said the two front tires were damaged. I could see nothing wrong and budget rep said I had to feel the sidewalls. I protested to include getting local police to go with me as an advocate. To no avail they charged my credit card $360 for two brand new tires on a small Suzuki.
Cons: First of all, I’m not the type to leave comments but I had to this time because I don’t want anyone to be in the position I was in on their vacation/trip. Ok so my flight to Kingston, Jamaica came in a little later than was scheduled due to the weather, so one would assume that my vehicle would be ready and waiting since my scheduled pick up time. It wasn’t, and no explanation was given as to why it wasn’t. The representative at the counter took forever to process the papers, all in the meantime talking to (and about) other co-workers, answering personal cell phone calls, and text messages. That was very unprofessional. I made a reservation and ended up having to pay more than the original amount that was on my reservation. Then the vehicle I got for the amount of money I paid was in terrible conditions. All the lights on the dash would come on and off constantly. The door lights stayed on for the entire trip. I went around the vehicle, opening and ensuring that all the doors were closed, but the light remained on. I was traveling with my family, including my children and I wasn’t comfortable seeing the door light on. Another thing, the seats did not adjust. Half the seatbelts in the vehicle did not work. That vehicle should not be rented to anyone else. It’s evident that the vehicle was involved in an accident and the repairs were not well done. The ride was uncomfortable and the only thing I could think of and prayed about was that nothing would happen to my family in this vehicle before I return it. Because it sure felt like it was gonna break at any point. I will NEVER RENT FROM ACE/ISLAND RENTAL EVER AGAIN. Not even here in the U.S.
Cons: I was unable to locate thrifty or anyone that could direct me to get to thrifty rentals. There were no signs for thrifty where the rental cars were. I asked information in the airport and they had no knowledge of thrifty rental being located in or even near the airport. I tried racing them by the number provided and no one answered. This left me scrambling to find another place to rent from last minute which of course cost more money.