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Late lights, lost baggage and cramped seats. Did not feel that lost baggage was a priority. Communication was slow and often unclear.

Crew service was poor and very little difference between premium economy and economy. Disappointed.

The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.

Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.

The flight was good, my only complaint is that we were delayed in leaving by a significant amount of time.

After British Airways flying with Qatar was a breath of fresh air. All the little things that make a long haul flight awesome. Efficient, friendly, genuine. Amazing.

The flight was delayed for more than 5 hours. It was a headache trying to wait for the plane after it got delayed over 4 times.

Flight was canceled with little notice or explanation. There were no other flights to Belfast from Heathrow, so I had to travel across town to London City (or wait until the next day).

In the "old" configuration Club class, in an aisle seat you are literally sleeping in the aisle with no privacy at all. In addition, there is hardly any storage space, and it is hard to make sense of the seat controls.

Everything was excellent, although flight delayed however can’t control that, but what I don’t understand is why the smallest portion of food ie: bit of rice & bit of chicken (no exaggeration) no salad, no veges, nothing else, but cake & icecream later…this is just not a great reflection on the quality of airlines. People spend $1,500 on a flight surely airlines can spend an extra $1 on their passengers meals…even bread & butter can do the trick. ESP on a 8 hour flight! Cutting costs is one thing, but this is just not ok.