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Boarding was a complete shambles, groups in all the wrong places, queuing up before the crew had even arrived. Service was kind but slow, food was tasty and beautifully presented. Seat was comfy and private

THE CONFIGURATION OF THE BUSINESS CLASS SITS ARE AWFUL!!! I WILL NEVER FLY BUSINESS CLASS ON BRITSH AIRWAYS AGAIN.

Great crew and food and beverage. Seating tight but not the airline's fault. Will definitely fly BA in future!

Three major things that led to my low rating, 1. Internet wasn't available for the whole time, and 2. TV became available way into flight, after numerous system reboots, and 3. Food is not good at all.

The flight was fine but no food available apart from snacks like Pringles and olives which was a problem for me as I hadn’t eaten anything that day. But the worst problem was BA left 24 suitcases in Heathrow as the flight was too full but didn’t tell anyone. So we waited for ages at Toulouse airport with no information and finally found out from the one member of staff in the baggage collection area who explained what had happened and apologised for no announcement being made but said that was their policy. Then BA contacted me today to say they have found my luggage and can deliver it to me on Tuesday - half way through my holiday!!!! So a friend has had to make a four hour round trip in his car to go and collect the luggage from the airport so we can get it today. A TOTAL SHAMBLES AND DISREGARD BY BA FOR THEIR PASSENGERS’ BEST INTERESTS.

The booking agent, cheapflightsfares, messed up, and the information for the seats we paid extra for was not sent to American Airlines. We were separated on the return flight and sent to the lowest economy section. The flight attendant helped arrange seating at the back of the plane to allow my wife and me to sit together.

The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.

We were kicked off this flight by British Airways due to delays on our connecting flight also operated by British airways and were rebooked on a different carrier which delayed our arrival home by > 26 hours.

I got stuffed on both flights into terrible seats. Second flight the seat didn’t even recline and fit s tall person, that’s very uncomfortable.

All went well on the flight, not happy of course with having to pay for a seat and in hold luggage of £50