Pros: Tom with really helpful. They reimbursed me for my cab fare. The car was ready when I got there. The staff were friendly, professional and fun. I felt like I was dealing with real people and not just a business.
18 Aug 2016
Pros: Great service, very friendly, energetic, professional staff.
Cons: Price was a little high more than usual.
28 Nov 2016
Pros: The truck was clean
Cons: The truck I reserved was a dodge 1500. However when I picked it up it was a much smaller Nissan. This caused issues since there were five of us crammed in this little truck. They said they would try and get us a bigger truck but never received a call...
5 Dec 2016
Pros: The guy at the counter was great,
Cons: poor signage at the drop off on Madison, had to find my own paring spot outside in their lot and walk into the terminal to do the drop off.
10 Dec 2016
Cons: Too much air freshener
20 Jul 2016
Pros: The car was great.
Cons: Not accepting my debit/credit card without an additional $80 fee. Found that extra charge super suspicious.
29 Dec 2016
Great car but way overcharged
Pros: The car was fine
Cons: Unfortunately when I returned the car I was overcharged by 50.00$ and was in a hurry so didn't have time to prove it to the 4 people at the Conte who couldn't figure out what I was trying to tell them.
1 Jan 2017
Took reservation then closed
Pros: They took our reservation then left us high and dry. We found another car last minute at Alamo
25 Aug 2016
No cars available for 9+hrs... 'sorry'
Cons: So, they were 'busy'... no cars available for 9+hrs. Someone else got my business that day.
30 Oct 2016
Pros: Pickup was a breeze, super easy....until I discovered the car tag displayed on the vehicle had expired 3 months ago and had to swap vehicles. The swap was super easy too, just a minor inconvenience.
Cons: Upon return in another city, agent was unable to provide a final receipt even after 15 minutes of processing.
Pros: Convienent, adequate mileage given, good price, and what I expected.
27 Aug 2016
Cons: Only had SUVs available. Not what we reserved b
6 Sep 2016
Pros: Convenient location in airport
Cons: I was not given the car I had been promised. The agent tried to upsell (by $9 per day) to give me a comparable car (full size). Both agents (pick-up and drop-off) told me that they knew it was misleading but that they didn't have any control over what corporate does. The agent asked me if i wanted a GPS. I said "sure," and she had me sign for it, but didn't tell me they were charging me almost $12 per day to use it (literally highway robbery!). They said they would e-mail me my receipt but it has been more than 24 hours and nothing has come.
Cons: I wasn't able to rent the car. The guy at the counter said that a credit card was required, and I only have a debit card. I hate credit cards. What's the point of paying for something twice? Despite the fact that I have over $1000 in my checking account, and about $3500 in savings, I can't use a debit card to rent a car? **** that ****.
11 May 2016
Madison budget car
Pros: Staff was courteous
Cons: I didn't like that they upsold us on a different vehicle. The total cost was $400more total.
16 Jul 2016
Great customer service
Pros: Customer Service at these locations
17 Oct 2016
Had to wait
Pros: The person at the counter was friendly.
Cons: After leaving the rental counter to pick up car, we had to wait about 25 minutes for our car to be prepped. There were no other customers and the staff was moving at a snails pace. We asked three times what was taking so long and were told the car needed to be cleaned, vacuumed and gas up. Why they need so much time and why they would wait until a car was rented to do these things is ridiculous.
28 Nov 2016
Good for last minute
Pros: Fast check in/out at the Avis counter (sign at budget said go to Avis)
Helpful staff, good for price last minute
Cons: Car had jumpy transitions gear to gear to gear and heating /defrosting system was a bit hard to figure out.
18 Dec 2016
No snow brush in Wisconsin in the winter?
Cons: One thing is that is a must is to have a snow brush in the car during the winter. Sure enough the second day of renting we had a big snowfall with no way to clean the car other than our gloves! Budget- you need to do better!
Cons: Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seat
16 Jul 2016
Cons: Was not a ware I had to pick up off site...cost me too much time on a business trip.
5 Jan 2017
Terrible customer service
Pros: Friendly but slow counter service.
Cons: Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.