6.8 Good13 Oct. 2019
The total charge quoted to me was $221.02 for a 9-day rental. I had phoned Thrifty when I had made the reservation to inquire where the car pickup location is, and the representative stated that he believed it was the kiosk at the airport. Even the copy of the reservation stated "Free Shuttle To Car". However, when I checked in at the airport kiosk, they stated that the pickup for the vehicle was offsite from the airport, that they did not provide a shuttle to the offsite location, and that I would have to take a taxi to the pickup point. They claimed that the statement in the reservation copy that I produced at check-in was no longer in effect and that it was shown there in error. Instead, the offered to have me pick up a vehicle at the airport, but that I would have to pay an additional $24.91 USD + tax for "Airport Fee", which raised my total rental fee to $246.40 USD, an increase of $25.38 USD. I was not in a position to seek a taxi at that time, so I reluctantly agreed to accept the additional airport charge. Other competitive car rental firms that I've used for many prior years all offer free airport shuttle to offsite pickup and drop-off locations. If I had known this beforehand, I would likely have rented elsewhere who also quoted me competitive rates. Although I have rented from Thrifty a few times in the past without issues and was satisfied with their rentals, this time I feel I was a victim of erroneous advertising and a misleading claim of a bargain rate.
5.6 Okay27 Jul. 2019
The easiness of the drop off. Plus they were helpful.Our arrival could have been handled better, they didn't seem to care if we rented or not.
10.0 Excellent3 Jul. 2019
Staff was helpful & reasonable!Lower prices for a Jeep haha, everything was perfect!
2.0 Mediocre15 Jan. 2017
Poor over all.NothingRude staff, wrong car, no shuttle as reserved. I did not rent from them.
4.8 Okay20 Dec. 2016
Explicitly asked the people at the counter and customer service on the phone if my girlfriend can return the car since she was listed as a driver. I checked with them 3 times and each time they said it would not be an issue as long as she was a driver. When she went to return the car they gave her a very hard time about it stating that I would need to be there since it was under my name. I wouldn't mind being there to return the car, but I had to work and we were told she could do it. I really don't like being lied to.
8.4 Excellent23 Oct. 2016
Increased PriceThe car was in good shape, drove well, very nice KIA Optima. Staff was friendly.I thought i booked pick up at the airport. Which i was informed I didn't. They increased the price based on airport rates.
2.8 Mediocre15 Oct. 2016
If you need a rental car- DON'T GO HERE!NOTHING!!!Vehicle should have been retired from the fleet years ago- not a clean body panel on the entire car. DID NOT HONOR the contracted Internet price!!!! I was charged an additional $30 for picking up the vehicle at the airport! The car had a dead fish smell.
2.4 Mediocre4 Sep. 2016
Thrifty ArubaThe only positive thing about the car, that it got us from point A to the point B, without breaking down.First of thrifty didn't have our car, and they didn't contact us, they did offer us an other car, smaller car so it was hard to fit everyone, the lady at the disk was rude. The car we got, was a not very good, not happy!!